by 2018 FORD EXPLORER LIMITED Shopper on 09/14/2025Verified Purchase
Went in and told Mike G what I wanted after my Nissan Pathfinder was out of commission due to the transmission. He had a car on lot that met all requirements & drives smoothly. Mike gave me more value for my car's value, put little money down and got a car payment that was the best given my situation.
by 2015 FORD ESCAPE SE Owner on 07/31/2025Verified Service
Everyone was so knowledgeable and professional! Rick made sure I was taken care of when we found out the issues with my car were going to take a bit longer than planned. I didn't go a day without the convenience of a car! The whole experience from start to finish was great! Thank you!
by 2025 FORD MAVERICK XL Shopper on 05/28/2025Verified Purchase
Everything was good.
until I come to sign the paper. This is Third car I buy From Golf Mail Dealer they treat me like stupid? When I come to sign the paper? We put stuff without asking me. Like ccp $1000 Should be more honest Should ask the customer if you like it or not simple. Anyway, I Appreciate the ford credit company. I lost forty eight point for my credit score They should not do that Thank you again.
by Finance Manager on 06/10/2025
Thank you for sharing your feedback. We want to clarify that you previously gave us a 5-star survey shortly after your purchase, which we truly appreciated. We strive to maintain that high level of satisfaction with every customer.
Regarding the concerns you raised about the paperwork and charges, we apologize if there was any misunderstanding. Our team aims to ensure full transparency and customer consent on all fees, including the CCP charge. We take your comments seriously and will review our process to improve communication.
As for your credit score, we understand how important it is, and Ford Credit follows standard procedures when reporting, which can sometimes temporarily affect scores. We encourage customers to reach out to us directly if they have questions or concerns during the financing process.
We appreciate your continued business with us and hope to provide an even better experience in the future. Please feel free to contact us directly if you'd like to discuss this further.
by Dino B. on 05/17/2025Verified Shopper
Different people from this dealership kept sending me emails if I was still interested in a vehicle. I would reply, but then would not receive a reply back. Then another person would email me. I would reply but I would not hear back from that person. This cycle kept repeating itself.
by Sales Manager on 06/10/2025
Consistency and clear communication are key, and we'll be addressing this internally to make sure that emails are properly followed up on by the same point of contact.
We truly value your interest in our vehicles, and we don't want you to feel like you're getting lost in the shuffle. If you're still interested in the vehicle, I'd be happy to personally assist you from here and ensure that you get all the answers you need without the back-and-forth. Let me know how you'd like to proceed! Call Bryan Fulton at 847-470-9800
by Brian P. on 04/30/2025Verified Purchase
Friendly warm welcome and created an exceptional customer experience. Purchased truck out of state and the buying process was easy. They handled everything from start to finish. Very clean and organized dealership. Sales and Finance top notch people.
by Sales Manager on 06/10/2025
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us, especially with buying out of state! Our goal is always to make the process as smooth and easy as possible for our customers, and it's wonderful to know that we hit the mark for you.
We truly appreciate you taking the time to share your feedback. Our team will be so excited to hear your compliments, and we're grateful for the opportunity to serve you. If you ever need anything else or have any questions down the road, don't hesitate to reach out! Enjoy your new truck, and thanks again for choosing us!
Safe travels and happy driving!
by 2022 FORD BRONCO SPORT BADLANDS Owner on 04/05/2025Verified Service
The Quick Lane Team at Golf Mill Ford are always professional, customer-friendly, and ready to answer all my questions every time I bring in my Bronco Sport Badlands for normal servicing. I like "The Works" service package as it handles oil changes, tire rotations, fluid checks, etc.
by 2024 FORD ESCAPE PLATINUM Shopper on 04/01/2025Verified Purchase
The ONLY dealership I will do business with when shopping and purchasing vehicles! Nick, the GM is knowledgeable and always professional and pleasant to do business with. Jimmy, sales rep is professional, knowledable, friendly and efficient. Best dealership and guys hands down! Always a pleasure doing business with Nick and Jimmy!
by 2022 FORD ESCAPE SE Owner on 01/21/2025Verified Service
Everyone was very polite and professional. Everything that was supposed to be done was completed in good time. The only issue was that I waited a long time to be driven home, and I had to go and get the service rep to ask why I was still waiting. If not for that, it would be 5 stars.
by service director on 01/30/2025
Thank you for your feedback! We're glad to hear that everyone was polite and professional, and that your service was completed in a timely manner. We apologize for the wait for the ride home and appreciate you bringing it to our attention. We'll work on improving that aspect of our service, and we hope to earn that fifth star on your next visit!
by 2018 FORD ESCAPE SEL Owner on 01/17/2025Verified Service
They have a "multipoint inspection" that somehow the vehicle passed and showed no issues. A couple of weeks later complete power train failure. Went back to look closely at other services completed at this dealership and they were botched as well. Parts poorly put back together, some bolts missing from a larger issue around the engine. Double check the work done here. I would assume this is how they offer everyone a "discount".
by Service Director on 01/20/2025
This is certainly not the level of service we strive to provide, and we take your feedback seriously. We understand how frustrating it can be to encounter these problems after service, especially when it comes to the safety and reliability of your vehicle.
We would like to investigate this matter further and address the concerns you've mentioned about the multipoint inspection and the quality of work performed. Please reach out to our service manager so we can make things right and ensure your vehicle is properly taken care of moving forward.
by 2016 FORD FOCUS SE Owner on 01/17/2025Verified Service
I wasn't able to get everything done I wanted to because the price went up for installing tires apparently from $15 to $100 not happy about that. Please remember when working on somebody's vehicle and the vehicle looks old but is clean and looks new everywhere is mean they take great care of it please remember to put back anything you touched or remove the way you found it because I take care of my car better than my own family.
by Service Director on 01/20/2025
We understand how important it is to maintain the care and attention you've put into your car, and we apologize for not meeting your expectations in this regard.
Regarding the price change, we'll look into what may have caused that difference, as it's important for us to be transparent and fair in our pricing. Additionally, we take your feedback seriously about ensuring that everything is put back as it was and treated with the utmost care, especially when working on a vehicle that's clearly well-maintained.
Please reach out to our service manager Dean K so we can address these concerns and ensure the highest level of care moving forward.
by 2021 FORD F150 SUPER CAB Owner on 12/27/2024Verified Service
It's been about 2 weeks since I got the car back. After the first repair I had to bring the car back for some corrective work.
Whatever was repaired in the transmission it made it better than when it was brand new. Rough downshifting and upshifting are gone.
by Service Director on 03/07/2025
Thank you for updating us! We're so glad to hear that after the corrective work, your car is running smoother than ever. It's great to know that the transmission repair made such a significant improvement. We truly appreciate your patience throughout the process, and we're happy to have been able to get everything sorted for you. If you need anything else in the future, don't hesitate to reach out!
by 2015 FORD EXPLORER SPORT Owner on 11/08/2024Verified Service
No invoice for the work performed was provided for my fleet car when I picked it up, so I had no idea what was done or not done over the 2 weeks it was at Golf Mill. A safety item, being the rear seat belt functionality was requested to be fixed, it was not done in two weeks and after calling was told that GM ordered the wrong part. No one told me. I have to wait for the right part and leave the car. Not good
by Service Director, Golf Mill Ford on 02/26/2025
I'm truly sorry to hear about your experience. This is certainly not the level of service we strive to provide, especially when it comes to important safety items and clear communication.
Please allow me to address this issue promptly. Could you provide me with your contact information or the details of your fleet car so we can look into this matter immediately? We want to ensure that the correct part is ordered and that your vehicle is serviced as quickly as possible. Additionally, we will make sure you receive a detailed invoice for the work performed.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
by 2020 FORD ESCAPE TITANIUM Owner on 11/08/2024Verified Service
Service was for a vehicle recall for an item that was to take between three to four hours to repair. They took my car at the appointed hour and finished the repairs within four hours. Staff acted very professional and the repairs were done in a timely fashion.
by 2022 FORD BRONCO SPORT BADLANDS Owner on 11/04/2024Verified Service
I liked the quick service from Golf Mill Ford Quick Lane. "The Works" package - Oil Change, Tire Rotation, and all Fluid Level checks completed in 30+ mins. Service Tech "Pete" was customer-friendly and answered some questions I had about future tire purchases down the road. Great job overall! Highly recommend Quick Lane service from Golf Mill Ford.
by 2022 FORD ESCAPE TITANIUM Owner on 10/27/2024Verified Service
I came in for an oil change, tire rotation, 2 recalls that needed to be handled and and issue with my car going into sleep mode everytime I turn it off. They did only one thing out of the list and charted me for the service. I just got another alert of another recall but it appears to be the same one that was supposed to have been done. I called about this incident and was told I would be gotten back to. Day four and no call.
by Service Manager on 02/26/2025
Thank you for sharing your experience. We sincerely apologize for the oversight and lack of communication regarding the services you requested. It's concerning to hear that your car still shows a recall alert and that you have not received a follow-up. This is definitely not the level of service we aim to provide.
by 2013 FORD EXPLORER XLT Owner on 10/25/2024Verified Service
There's nothing to not like and we always have a great experience at Golf Mill Ford. They send me a text when it's time to bring the car in for the Works. They book an appt immediately. We drive in, Antonio takes over and after a bit the car has been serviced and washed(!) and feels better than ever to drive.
by 2022 FORD EXPEDITION MAX KING RANCH Owner on 10/06/2024Verified Service
The service was completed faster than I expected. They even went the extra mile by cleaning my car before returning it! The waiting area was clean and comfortable, making the entire experience stress-free. I highly recommend Golf Mill Ford for anyone looking for reliable and efficient car maintenance. I will definitely be coming back for future services!
by 2019 FORD ESCAPE SE Owner on 09/25/2025Verified Service
You did a very good job repairing the car. Kyle was very helpful and keeping me updated and what was going on with the car.
by 2022 FORD EXPLORER XLT Owner on 09/25/2025Verified Service
I have been servicing my Explorer here since I bought it. Great customer service team. I was never talked into doing unnecessary repairs like other shops do. Honest, reliable and courteous every time.
by Janiscortez25@gmail C. on 09/25/2025Verified Service
I was met by the consultant immediately upon arrival. My tire was fixed. They provided me with a video that described the problem and then Fixed the problem
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Service Information
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14,272 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Golf Mill Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Golf Mill Ford specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Jeep
Lincoln
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Quiet Room
About Us
As a certified new and pre-owned Aston Martin, Maserati, Alfa Romeo, Karma & Lotus dealership, the team at Glenview Luxury Imports will meet and exceed your needs every time you visit us to see our inventory or bring your high-end model in for mainte...
What do verified customers think about Golf Mill Ford in Niles, IL? Verified customers who visit Golf Mill Ford in Niles, IL rate this business 4.5 out of 5 stars, with 1,379 reviews. 14,272 customers favorited this location.How can I contact Golf Mill Ford in Niles, IL? To reach the sales team at Golf Mill Ford in Niles, IL, call (847) 499-1876. To reach the service department, call (847) 470-9800How can I schedule a service appointment with Golf Mill Ford in Niles, IL? You can schedule a service appointment at Golf Mill Ford in Niles, IL through CARFAX.What are the shop amenities offered by Golf Mill Ford in Niles, IL? Golf Mill Ford in Niles, IL offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Quiet Room.Does Golf Mill Ford in Niles, IL have a service center? Yes, Golf Mill Ford in Niles, IL does have a service center. You can contact the service department at (847) 470-9800.
