by 2019 DODGE CHALLENGER SRT HELLCAT Owner on 08/12/2025Verified Service
I was told that the service I requested would take from an hour and a half to two hours so I decided to wait in the waiting room. It only took about an hour and twenty minutes. They have never kept me waiting past their lowest time estimate for their previous estimates. GREAT SERVICE
by 2018 CHRYSLER PACIFICA HYBRID LIMITED Owner on 01/15/2025Verified Service
I got a certificate that states that my plug in hybrid is now safe to charge again without fire risk. I hope so. It does not say what they did to fix the recall which was in effect for almost 6 moths before FCA/Stellantis determined what the fix is/was.
the AI driven dealer experience is a sad portend to humanity moving forward.
by Gilroy Chrysler Dodge Jeep Ram on 01/17/2025
Hello, we appreciate you sharing this review. Here at Gilroy Chrysler Dodge Jeep Ram, it is always our goal to provide informative service experiences for our guests. If you have any further questions regarding your recent recall visit, please don't hesitate to reach out to us. - Best regards, Gilroy CDJR Team, (408) 430-5270
by 2021 JEEP GLADIATOR RUBICON Owner on 07/17/2025Verified Service
Quick and no hassle service. Have to drive from San Lorenze because the Fremont Jeep Chrysler Dodge is the worst and San Leandro is the 2nd worst dealership.
by 2016 JEEP WRANGLER UNLIMITED SPORT Owner on 05/01/2025Verified Service
Hugo was awesome! I live in San Jose,I go to this dealership just for the customer service. Thank you, Hugo !
by Gilroy Chrysler Dodge Jeep Ram on 05/02/2025
Thanks for highlighting our team and choosing Gilroy Chrysler Dodge Jeep Ram. We're pleased to hear about your positive experience with us.
by 2017 RAM 1500 SLT Owner on 03/26/2025Verified Service
They were great, but constantly not manning the service center, constantly not answering the phone during normal hours. Other than that the service was quick and good.
by Gilroy Chrysler Dodge Jeep Ram on 03/26/2025
We're pleased to hear that you found our service quick and good. We'll certainly look into the feedback regarding communication at Gilroy Chrysler Dodge Jeep Ram. Your input helps us improve, thank you for sharing it with us.
by 2013 DODGE CHARGER SRT-8 Owner on 02/27/2025Verified Service
Jason was great to work with. Made process easy, and very little wait time. Car was returned on time.
by Gilroy Chrysler Dodge Jeep Ram on 02/27/2025
Glad to hear you had a smooth experience with our team at Gilroy Chrysler Dodge Jeep Ram and got your car back on time. Thank you for taking the time to share your feedback.
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 01/23/2025Verified Service
It took them 3+ years to get the recall part but once they got it they were fast and friendly.
When I contacted the NHTSB they called Jeep and not only they had the part but could install lt right away.
by Gilroy Chrysler Dodge Jeep Ram on 01/24/2025
Thank you for sharing your experience. We appreciate your patience and are committed to assisting at Gilroy Chrysler Dodge Jeep Ram. Feel free to reach out if there's more we can address for you.
by 2021 CHRYSLER 300 S Owner on 01/02/2025Verified Service
We have always had exceptional service when bringing in my car, HOWEVER when my husband picked up the car Tuesday he was told we only had 2 oil changes left but when we bought the car we were told free pil changes fir life,....
by Gilroy Chrysler Dodge Jeep Ram on 01/02/2025
Thank you for choosing Gilroy Chrysler Dodge Jeep Ram. We appreciate your continued trust in our team's service. If there's anything you'd like to clarify regarding the oil changes, please reach out directly to resolve it together.
by 2021 DODGE DURANGO R/T Owner on 11/08/2024Verified Service
Took my Durango in for Service including tire rotation. On check out front brakes were measured at 5mm a week later I hear loud squeak both rotors are damaged due to metal metal pads
by Gilroy Chrysler Dodge Jeep Ram on 11/09/2024
Hello. Please know your feedback is very important to us. We would like to sepak with you about the recent tire rotation on your Dodge Durango done by our Service Team. At your earliest convenience, please reach out to us so we may discuss this further. Thank you. Gilroy CDJR Team, (408) 430-5270
by 2022 RAM 2500 BIG HORN/LONE STAR Owner on 10/16/2024Verified Service
Still same issue and was charged twice for rental once by gilroy dodge and then by hertz so frustrating
by Gilroy Chrysler Dodge Jeep Ram on 10/16/2024
Hello. Thank you for taking the time to share your feedback. I would like the chance to speak with you to learn more about your recent experience with our Service Team regarding the charge of a rental vehicle. If you would kindly give us a call at your earliest convenience, it would be greatly appreciated. Thank you, Gilroy CDJR Team, (408) 430-5270
by 2007 CHRYSLER TOWN & COUNTRY LIMITED Owner on 04/25/2024Verified Service
Service was good but telephone system sucks . I had to drive there from morgan hill because I could not reach the service for a week. We have a new Chrysler dealer only two miles from my house but I liked the service there so IO went to you. Nobody is going to get service if we can not reach your service by phone.
by 2015 RAM 1500 ST Owner on 04/05/2024Verified Service
Never have the recall parts for my ram
They were going to fix breaks under warranty went back the next day oh you will have to pay
I had this dealership change my credit app on a new truck so they could sell a 80,000 dollar truck , fraud trying to get folks in financial trouble
Stay away from ram trucks FCA WILL NOT COVER ANYTHING THEIR THIEVES AND LIERS
by Johnny M. on 10/17/2023Verified Shopper
Horrible experience the dealer mis advertised the price. They added over $4600 in fees what they call add ons ti the asking price. I was willing to pay the asking price no negotiation with tax & License. Disappointing because I had a wonderful experience with their sister store at Tracy VW in 2022. I will not recommend anyone to this store group association
by David S. on 04/16/2023Verified Shopper
The vehicle was priced at 39k. Apparently it had some mechanical issues but also had a "lifetime drive train warranty". After they finished the repairs they raised the price to 43k. So much for a warranty and/or the dealership actually doing their job. This dealership is basically a snake den.
by Gilroy Chrysler Dodge Jeep Ram on 04/18/2023
David, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
by Loretta M. on 04/14/2023Verified Purchase
From the salesperson Aracely, finance manager Dino and the sales manager Mike it was the most pleasant car buying experience ever. They went out of their way to work within my budget and get me the vehicle that I really wanted. I highly recommend them if you are in the market for a new or used vehicle. Thank you all again for your professionalism and kindness!
by The Gilroy Chrysler Dodge Jeep Ram on 04/19/2023
Loretta, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
- The Gilroy Chrysler Dodge Jeep Ram
by 2020 CHEVROLET EQUINOX LT Owner on 02/23/2023Verified Service
Customer service great, the ladies were awsome friendly. Only one thing ive been hearing this noise on my drivers tire?? Sice they rotated my tires and it really bugs me to hear it. I started hearing it later thst day when, i took it in. Sooo im not really hsppy and the guy who serviced it , didnt say anything looked bad? So its veen bugging me whats thst noise.
by Gilroy Chrysler Dodge Jeep Ram on 02/27/2023
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gilroy Chrysler Dodge Jeep Ram does not reflect our standards of customer service.Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
by 2016 RAM 2500 ST Owner on 02/09/2023Verified Service
Had oil, filter changed along with tire rotation. Cost was double from last year, over $400. After rotating the tires, the air pressure was not adjusted for the front and rear tires. I adjusted the pressure after getting home. Can't see how the tech checked off the checklist that the air pressure was in spec. This same incident happened last year. Will not be going back. Would love to have a conversation with the service manager.
by The Gilroy Chrysler Dodge Jeep Ram Team on 02/13/2023
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon.
Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
by 2021 JEEP WRANGLER UNLIMITED SPORT Owner on 02/09/2023Verified Service
ok. not very friendly, but professional. my radio was replaced but it is doing the same thing as the one that was replaced. The surge acceleration on 3rd and 4th gear was not addressed. i even called the manager of the dealership and was ghosted. i would never buy a car there again.
by The Gilroy Chrysler Dodge Jeep Ram Team on 02/13/2023
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service.
Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
by 2019 JEEP GRAND CHEROKEE LIMITED Owner on 12/29/2022Verified Service
Service writer and cashier provided great service, was a great experience until it came time to pay the bill , They wanted to charge a 3% charge for using a credit card ., Cashier was embarrassed and offered to go to the General Manager to get it waived . How many customers do they lose that never complain just never come back over 3% ? . Very bad business practice .
by Gilroy Chrysler Dodge Jeep Ram on 01/03/2023
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible.
Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
by 2007 CHEVROLET CORVETTE Owner on 11/20/2022Verified Service
Q was a terrible sales man he guaranteed that he will notify me about the corvette that I wanted to purchase and never did. When I called I was told that the car was sold by another sales person. He didnt even offer to hold the car as I was in the process of getting a proved. Lost credit score for no reason due to this terrible sales man
by The Gilroy Chrysler Dodge Jeep Ram Team on 11/22/2022
We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible.
Please contact our General Manager, Ryan Brown, at 408-693-4649.
Sincerely,
The Gilroy Chrysler Dodge Jeep Ram Team
1 - 20 of 153 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
221 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Gilroy Chrysler Dodge Jeep Ram specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gilroy Chrysler Dodge Jeep Ram specializes in these makes, in addition to many others.
Chevrolet
Chrysler
Dodge
Jeep
Ram
Shop Amenities
Business Center
Complimentary Drinks
Free Wi-Fi
About Us
We made your Chrysler, Dodge, Jeep, Ram the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Gilroy Chrysler Dodge Jeep Ram offers Chrysler, Dodge, Jeep, Ram ser...
What do verified customers think about Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA? Verified customers who visit Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA rate this business 4.1 out of 5 stars, with 153 reviews. 221 customers favorited this location.How can I contact Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA? To reach the sales team at Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA, call (669) 500-2826. To reach the service department, call (408) 842-8244How can I schedule a service appointment with Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA? You can schedule a service appointment at Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA through CARFAX.What are the shop amenities offered by Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA? Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA offers the following amenities: Business Center, Complimentary Drinks and Free Wi-Fi.Does Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA have a service center? Yes, Gilroy Chrysler Dodge Jeep Ram in Gilroy, CA does have a service center. You can contact the service department at (408) 842-8244.
