by 2020 TOYOTA HIGHLANDER XLE Owner on 09/06/2025Verified Service
Almost three hours for an oil & filter change with visible inspection & checks. The service was great, it was the waiting from 1100 AM to 0200 PM with no option for lunch. And being a DB it was uncomfortable. The cost of the oil & filter change was great!
by 2004 TOYOTA SEQUOIA LIMITED Owner on 08/22/2025Verified Service
They correctly diagnosed the force engine noise and corrected it. Eliana made certain all was done properly. John the service manager personally got mbolved to make sure all was done right. I appreciate everybody's efort. Raises confidence in the dealership and its people.
by Debbie S. on 07/30/2025Verified Shopper
Offered me $2,000 for my 2014 Buick Verano. I made a in person visit after send message twice. Mia was very nice. My car books out alot higher that 2,000. Did not try to sell me anything else. Sometimes I think they need lessons on following leads. They had no idea if I was going to buy or not. No followup.
by 2021 TOYOTA SIENNA XLE Owner on 07/26/2025Verified Service
Terrible service. Try to charge you for things that should be covered under your warranty. Don't buy the warranty and don't buy the auto butter. I did and it was my biggest mistake. Now I'm stuck going to Gettel Toyota because I pre purchased service and each time I go it causes me severe emotional distress because of the run around they give me.
by 2014 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 06/30/2025Verified Service
Genuine kindness. Service took less time than I thought.
Ian is always very thorough and understands my budget limitations. Thank you to those that do the actual maintenance. I know that I can trust that this crew will be doing everything well with my safety in mind.
by 2007 TOYOTA COROLLA CE/LE/S Owner on 06/14/2025Verified Service
Russ in service is the GOAT. Get him a raise immediately :3 This is a mutual sentiment among my work friends who also service at Gettel Toyota. Our dealings with him were great and even my mother had a smooth and pleasant experience; he is a great conversationalist and incredibly kind. Thanks for keeping it real ^^
by 2014 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 05/24/2025Verified Service
My Service Writer was Iliana. She assisted my wife getting my truck serviced and installing new tires. She answered all questions and assisted with ordering new tires, then notifying us that the tires were ready to be installed. Thank you for providing us with new tires and installation at a great price.
Randolph Hughes
by 2023 TOYOTA CAMRY XSE Owner on 05/19/2025Verified Service
Car had water spots visible after AutoButler as well as around crevices and grooves there was residue left where vehicle was not wiped thoroughly. Also, missing a few items that were in door handle after inside of car was detailed. Nothing of monetary value, but sentimental.
by Gatorland Toyota on 05/20/2025
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your recent service and will address these issues and ensure a more thorough detailing in the future. Your feedback is valuable to us and we appreciate the opportunity to make things right.
by 2017 TOYOTA HIGHLANDER SE/XLE Owner on 05/16/2025Verified Service
Gatorland Toyota has kept my car in excellent condition for 8 years. Shad, my service advisor is stellar at his job and always in cordial and professional. He handles his demanding job with grace and calm. I can't say enough good things about him and Gatorland Toyota.
by Gatorland Toyota on 05/18/2025
Dear valued customer, thank you for your glowing review! We take pride in providing excellent service and are thrilled to hear that Shad has exceeded your expectations. It's truly an honor to have your continued business for 8 years. Thank you for choosing us!
by 2019 TOYOTA HIGHLANDER LE/LE PLUS Owner on 05/15/2025Verified Service
I did bring my car before reaching the 48000miles scheduled service (It was at 45000+)
Next service is set for 500000+. I don't drive often anymore.
They sent me an email telling me that my transmission service is overdue. I am not at 50000 as the manufacturer manual stipulates.
For the tires rotation, same deal.
I am pleased with this dealership crew.
by Gatorland Toyota on 05/16/2025
Thank you for taking the time to leave a review! We are happy to hear that you are pleased with our dealership crew. Thank you for your continued business!
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 05/06/2025Verified Service
Service advisors were polite and professional. Service was conducted in a timely manner. However none of the coupons that were presented were applied. I failed to notice this until I had returned home. I made multiple attempts to contact the advisor regarding this issue to no avail. Voicemail was left, but I never recieved a return call.
by Gatorland Toyota on 05/07/2025
Thank you for your feedback. We apologize for any inconvenience. Our Service Director, Jon Dansby, will be contacting you to discuss your experience. For further concerns or to discuss your experience in more detail, contact him directly atJdansby@gettel.com. We appreciate your feedback.
by 2022 TOYOTA TACOMA ACCESS CAB/SR/SR5 Owner on 05/04/2025Verified Service
Lots better than my previous visit where I had to wait several hours even though I had an appointment. They did call a Uber to take me to lunch.The service desk lady was very friendly and professional and assured me that I would not be waiting around all day or taking a Uber to lunch .
by Gatorland Toyota on 05/05/2025
Thank you for your positive review! We are so glad to hear that you had a much better experience with us this time around. Our team strives to provide efficient and friendly service for all of our customers. We hope to see you again soon!
by Serennia M. on 05/03/2025Verified Service
I haven't had any service , my key fob need replacing after it came apart and everything fell out ,I've had the car 2 weeks and they won't cover the key , and when I asked about the 30 day exchange ,they have avoid my emails and calls, the after sale care sucks, wish I had went some where eles
by Gatorland Toyota on 05/03/2025
Thank you for sharing your concerns. We truly care about our customers and remain committed to providing personal, attentive service. We're sorry to hear that your experience wasn't what it should have been and we apologize for any inconvenience. If you'd like to talk more about it, please don't hesitate to reach out to our General Manager, Tyler Hill, at Thill@gettel.com or (352) 729-3730. We appreciate your feedback and would love the opportunity to make things right.
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 04/09/2025Verified Service
Everyone is very nice at the dealership with excellent customer service. It was easy to set up the appointment by phone. Then when I arrived someone was there to greet me instantly. Then the service advisor discussed what I wanted done. Loved the service and there is water and coffee at the dealership if you choose to wait and they pay for Uber at the dealership.
by Gatorland Toyota on 04/10/2025
Thank you so much for your kind words! Our team takes great pride in providing exceptional customer service and making the service process as convenient as possible. We're so glad you enjoyed your experience and can't wait to have you back at our dealership!
by 2025 TOYOTA COROLLA LE Owner on 04/08/2025Verified Service
I did NOT receive any service at Gatorland on 3-13-25. Gatorland probably submitted wrong VIN by mistake. The Car had less than 200 miles on 3-13 and to date (4-8-25) the car has been driven only 434 miles.. Please remove this error from your carfax report.
PS: I selected a rating and had to answer "yes" only because I could not submit your inquiry to you any other way without choosing a rating and a yes or no response.
by Gatorland Toyota on 04/09/2025
Thank you for bringing this to our attention. We apologize for any inconvenience and will work to rectify this error. We value your satisfaction and appreciate your feedback. Thank you for choosing Gatorland.
by 2024 TOYOTA TACOMA DOUBLE CAB/SR/TRD Owner on 03/08/2025Verified Service
Great expert! We love our Tacoma and the Assistant Service Manager was great. The truck was done pretty quickly.
And I stopped by the Parts Department and they were great as well. We Ordered a mat for the back of the bed and we love if.
Great work Gatorland! Keep it up!
by Gatorland Toyota on 03/08/2025
Thank you for your kind review! We are thrilled that you had a great experience with our Assistant Service Manager and Parts Department. Our team at Gatorland works hard to provide quick and efficient service, so we are glad to hear that you were happy with the results. We appreciate your support and look forward to seeing you again soon!
by 2012 TOYOTA CAMRY/SE/LE/XLE Owner on 02/22/2025Verified Service
efficiency and transparency they share video of the diagnostics, give accurate estimates for work that needs to be done and work with you to set up a schedule for maintenance you can take care of later and maintenance or repairs that needs to be done right away
by Gatorland Toyota on 02/22/2025
Thank you for taking the time to leave us a review! We're thrilled to hear that our efficiency and transparency have made a positive impact on your experience with us. We take pride in our video diagnostics and accurate estimates, and we're always happy to work with our customers to find the best maintenance schedule. Thank you for choosing us for your maintenance and repairs!
by 2018 TOYOTA RAV4 LE Owner on 02/13/2025Verified Service
Having bought a Toyota 84 month battery in Oct 26, 2022, I thought I wouldn't need to replace it SO SOON. Because I was beyond the 2 year complete replacement cost by a little over 3 months I had to pay 50% for a new battery. That was very disappointing. And then having a 'service fee' added to the cost because I paid with a credit card -- I don't believe I'll be using this dealer for any future maintenance on my RAV4.
by Gatorland Toyota on 02/13/2025
We apologize for the inconvenience. Our Service Director, Jon Dansby, will be contacting you to discuss your experience. For further concerns or to discuss your experience in more detail, contact him directly atJdansby@gettel.com. We appreciate your feedback.
by 2023 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 02/03/2025Verified Service
overall terrific experience was able to get an appointment same-day for Oil change and Tire Rotation. Nancy the service manager is personable and knows her stuff. She provided an estimated time and the vehicle was washed and ready to go within the time quoted. Could not ask for better service. Highly recommend Gatorland Toyota for your service.
by Gatorland Toyota on 02/03/2025
Thank you for sharing your experience at Gatorland Toyota! It's great to hear that you had a terrific service visit with us. We're glad that Nancy provided excellent customer service and made sure your vehicle was ready on time. We truly appreciate your recommendation and look forward to seeing you again for your future automotive needs.
by Charles N. on 12/16/2024Verified Service
Service advisor identified maintenance issues that needed to be resolved and all were satisfactorly completed.
Failed to top off fluid levels. Day after service low windshield fluid level light illuminated on dashboard. Invoice paperwork indicated this was done. Quality assurance follow up on this item not satisfactory.
by Gatorland Toyota on 12/16/2024
We are thrilled to hear that our service advisor was able to identify and resolve your maintenance issues! We apologize for the error with the fluid levels and will make sure to improve our follow-up process. Thank you for bringing this to our attention!
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Service Information
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19,903 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Gettel Toyota Gainesville specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gettel Toyota Gainesville specializes in these makes, in addition to many others.
What do verified customers think about Gettel Toyota Gainesville in Gainesville, FL? Verified customers who visit Gettel Toyota Gainesville in Gainesville, FL rate this business 4.6 out of 5 stars, with 1,699 reviews. 19,903 customers favorited this location.How can I contact Gettel Toyota Gainesville in Gainesville, FL? To reach the sales team at Gettel Toyota Gainesville in Gainesville, FL, call (352) 644-7598. To reach the service department, call (352) 224-3430How can I schedule a service appointment with Gettel Toyota Gainesville in Gainesville, FL? You can schedule a service appointment at Gettel Toyota Gainesville in Gainesville, FL through CARFAX.What are the shop amenities offered by Gettel Toyota Gainesville in Gainesville, FL? Gettel Toyota Gainesville in Gainesville, FL offers the following amenities: Free Wi-Fi and Mobile Charging Station.Does Gettel Toyota Gainesville in Gainesville, FL have a service center? Yes, Gettel Toyota Gainesville in Gainesville, FL does have a service center. You can contact the service department at (352) 224-3430.
