by 2020 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 03/17/2026Verified Service
I did not like that as soon as I came in for my cat to be serviced they were trying to sell me a new car and didn't stop after I said no the first time! I didn't like that the kept my car for 2 full days and I didn't like how expensive it was for just a gas cap. I liked having the Uber.
by 2023 HYUNDAI TUCSON SEL Owner on 02/26/2026Verified Service
Horrible I dropped my car off on a Monday at 3 PM for my appointment for 7 PM on Tuesday. I didn't get my car back until 5 o'clock the following Monday for three little pieces of plastic because the service department wouldn't get the gentleman that orders parts part numbers for two days and then it took three days to get the parts in.
by Gettel Hyundai of Sarasota on 03/12/2026
I'm very sorry to hear about your experience. Waiting nearly a full week for what should have been a relatively small repair is understandably frustrating, especially when much of the delay was related to parts identification and ordering. We should always be communicating clearly about timelines and making every effort to move repairs along as efficiently as possible. From what you described, we clearly fell short of that expectation. I would appreciate the opportunity to review your repair order and understand exactly what caused the delays so we can address it internally and ensure this doesn't happen again. Chris Drobney General Manager Gettel Hyundai of Sarasota cdrobney@gettel.com
by 2014 HYUNDAI ELANTRA GT Owner on 02/18/2026Verified Service
I was lied to about their having parts in stock at the dealership to make the repair I needed. Took three hours to come up with thousands of dollars of repairs I didn't want and then told me they needed to order the parts I needed. Quoted me a week to get the parts and $675 to make the repair.
I left never to return, plus sourced the parts I needed on line for $27.
They are money grabbers and not to be trusted.
by GETTEL Hyundai of Sarasota on 02/18/2026
I'm very sorry to read this. That is not the experience we want anyone to have. I want to address a couple of things clearly. If there was confusion about parts availability, that should have been communicated more accurately from the start. Sometimes inventory can show available and then be committed to another repair or warehouse transfer, but that still should be explained transparently. Regarding the estimate, our technicians perform a full inspection and provide recommendations based on what they find. Those recommendations are just that recommendations. You are never obligated to complete any repairs you don't approve. That said, if you felt pressured or misled, that's something I would want to know more about. There is also often a difference between sourcing a part online and having a dealership supply, warranty, and install an OEM component with labor and coverage behind it. However, you absolutely deserve to understand the pricing and options clearly before making any decisions. I would welcome the opportunity to review your repair order personally and go over exactly what was quoted and why. If we missed the mark, I want to know. Please feel free to contact me directly. Chris Drobney General Manager Gettel Hyundai of Sarasota cdrobney@gettel.com
by 2023 HYUNDAI SANTA FE SEL Owner on 02/02/2026Verified Service
Took my Sante Fe in for a maintenance check. Although there was an absence of technicians and I waited over 2 hours for my vehicle to complete, Andrew was attentive, and kept me in the loop. Kudos to Andrew. He handled me and others with concern. I will decently use your service department again.
by GETTEL Hyundai of Sarasota on 02/06/2026
Thank you for your feedback! We apologize for the wait, but we are so glad Andrew provided excellent service and kept you updated. We appreciate your business!
by 2023 MERCEDES-BENZ S 580 4MATIC Shopper on 01/12/2026Verified Purchase
They did not transfer my license plate frame, and two screws are missing on the plate.
Also, the operations Manual was missing.
They detailed the Car, but any Roadside Carwash could have done a better Job.
All in all , just a few minor issues, but for an 85 k Purchase, I expected better.
by GETTEL Hyundai of Sarasota on 01/16/2026
Thank you for bringing this to our attention. I understand how disappointing it must have been to discover these oversights after making such a significant purchase. When someone invests in an $85,000 vehicle, the delivery experience should match the quality and care expected at that leveland we clearly fell short of that for you. The license plate frame not being transferred, missing screws, and the absence of the operations manual should not have been overlooked. These are small details, but they matter, and we'll gladly take care of them for you. Please don't hesitate to reach out or stop bywe'll correct those issues right away. As for the detailing, I'm sorry to hear the vehicle didn't meet your expectations upon delivery. Our team typically aims for showroom-level presentation, and we'll be reviewing this with them to ensure improvements are made. We value your feedback and your business, and we'd welcome the chance to make this right. Sincerely, Chris Drobney General Manager Gettel Hyundai of Sarasota cdrobney@gettel.com (941) 621-4100
by 2023 HYUNDAI SANTA FE SEL Owner on 12/26/2025Verified Service
If the Auto dealership makes the appointment time there is no reason to take three hours to change oil and filter and rotate tires. Also wanted to charge 190.00 to change air filter for inside of car. $12.00 cost at Amazon and a you tube video shows you how to change filter in five minutes. Then some other crazy bill to do a evac which I never heard of. Will not be going back.
by GETTEL Hyundai of Sarasota on 01/24/2026
Thank you for sharing your experience with us. I truly apologize for the extended wait time and any confusion around the services and pricing you were quoted. Our goal is always to provide timely, transparent, and quality service, and it's clear we didn't meet that standard during your visit. I completely understand your frustration about the cabin air filter and the additional services mentioned. We never want our customers to feel misled or that services are being recommended unnecessarily. I'd appreciate the opportunity to speak with you directly to go over the details and see how we can make this right. Please feel free to reach out to me personally. Chris Drobney General Manager Gettel Hyundai & Genesis of Sarasota cdrobney@gettel.com
by 2025 HYUNDAI TUCSON LIMITED Owner on 12/14/2025Verified Service
I have a leak in my wind shields washer fluid container
The service technician could not find it
Within 24 hours the fluid was down 2"
When I brought the car in I identified this was the issue
If this is not resolved I will not recommend this service shop
by GETTEL Hyundai of Sarasota on 01/24/2026
Thank you for bringing this to our attention. I sincerely apologize that your concern with the windshield washer fluid reservoir wasn't resolved during your recent visit. I understand how frustrating it can be to leave without a clear answerespecially when you had already identified the issue. We absolutely want to get this taken care of for you. I'd like to invite you back in so we can reassess the leak and ensure the correct diagnosis is made. If the fluid level is visibly dropping that quickly, we want to confirm the source and make the necessary repairs. Please reach out directly so we can schedule a follow-up at your earliest convenience. We appreciate your business and the opportunity to make this right. Chris Drobney General Manager Gettel Hyundai of Sarasota cdrobney@gettel.com
by 2025 HYUNDAI SONATA HYBRID/LIMITED Shopper on 11/18/2025Verified Purchase
I have bought several cars from this dealership, and it's always as pain-free as car buying can be. Specifically, Chuck Stringham has been our salesman for years and he is ALWAYS friendly, professional, courteous, and patient. His knowledge and kindness has kept us loyal, and we appreciate them making an often stressful experience, much smoother and easier.
by GETTEL Hyundai of Sarasota on 11/19/2025
Thank you so much for your loyalty and kind words! We are happy to hear that Chuck has consistently provided you with exceptional service. We are grateful to have customers like you who appreciate our efforts. See you at your next visit! Jay Alexander General Manager 941-260-3585
by 2023 HYUNDAI PALISADE SEL PREMIUM Owner on 11/05/2025Verified Service
Gettel Hyundai Sarasota is one of the best dealerships in Sarasota/Bradenton. They have top rated customer service. I recommend everyone to go there if you are looking for a dealership that is for the people and not all about the money. They are definitely 5 star rated
by GETTEL Hyundai of Sarasota on 11/05/2025
Thank you so much for taking the time to share your wonderful experience at Gettel Hyundai of Sarasota! We truly pride ourselves on our customer service. We are proud to receive a 5-star rating from you and we look forward to continuing to serve you in the future! Jay Alexander General Manager 941-260-3585
by 2020 HYUNDAI KONA SEL Owner on 09/27/2025Verified Service
15/16k inspection. Expensive. Gave me breakdown of more work suggested. Battery down to 21%. Wanted to replace for $400. Found cheaper places for same serviceBatteries Plus or Sam's. Also suggested Induction service.
Would recommend this shop if you have Hyundai still under warranty.
by GETTEL Hyundai of Sarasota on 09/29/2025
Thank you for your feedback and for choosing Gettel Hyundai of Sarasota for your inspection. Our top priority is providing quality service and helping you make the best decision for your vehicle. If you ever have further concerns, please don't hesitate to reach out. Thank you for considering us for your Hyundai needs!
by 2022 HYUNDAI TUCSON SEL Shopper on 07/05/2025Verified Purchase
I went in skeptical. I don't like car sales people and get anxiety buying a vehicle. Entire staff, from sales person to the Finance Manager were unbelievable. I'm 59 years old and have bought many vehicles in my life. Absolutely best car buying experience ever. I will recommend dealership to everyone.
by GETTEL Hyundai of Sarasota on 07/15/2025
Thank you for trusting us with your car buying experience, and we are grateful for your recommendation. Be it in Sales or Service, our team can't wait to see you back at our dealership!
by 2017 GENESIS G80 BASE/PREMIUM/ULTIMATE Owner on 07/05/2025Verified Service
Dropped car off for a recall, called in advance so they could potentially order part a head of time. They didn't, drop car off and it sat for days, no updates along the way. This service is not the first bad experience,I refuse to bring my vehicle here. There's 80 people working to pass the buck, never got to talk to tech.
by GETTEL Hyundai of Sarasota on 07/15/2025
We appreciate your feedback. Our Service Manager, Ryan Murray, has discovered many of our greatest improvements are a result of comments from our customers. If you would care to share the details of your experience, please reach out to our Service Manager, Ryan Murray at RMurray@Gettel.com or 941-923-1411. In addition, we look forward to our new facility, where we will have expanded capabilities and amenities to serve you properly. It will be located on Clark Road in Sarasota. We anticipate moving into the new facility late 2025. You have many choices and we want you to know your business and satisfaction are important.
by 2023 HYUNDAI KONA SEL Owner on 05/26/2025Verified Service
I picked my car up with a dent I didn't have before and it's making odd sounds when driving. Would not recommend, thank you Gettel for the dent and the unknown noises when I drive that weren't present before this car has been only dealer maintenenced. But at a dealer in Jacksonville.
by GETTEL Hyundai of Sarasota on 05/30/2025
Thank you for your insights regarding your experieince. We are sorry to hear of the dissatisfaction associated with your purchase. If you wish to provide additional information, please reach out to our General Manager, Jay Alexander at JAlexander@gettel.com or 941-260-3585. You have many choices and we want you to know your business and satisfaction are important.
by 2025 HYUNDAI KONA SEL Owner on 03/20/2026Verified Service
Everything was completed quickly and efficiently. The waiting room was comfortable and quiet with a nice selection of beverages and snacks. The restroom was spotless.
by 2025 HYUNDAI SANTA CRUZ SEL ACTIVITY Owner on 03/15/2026Verified Service
Everything went very well and while it took a bit longer than I expected with a software update, the service area was impressive, neat and very nice.
by 2024 HYUNDAI IONIQ 5 SEL Owner on 02/26/2026Verified Service
It was a good visit. All was efficient and the service was finished in a short time. My person who dealt with me was super polite and friendly, an excellent employee. I will continue servicing my car here.
by Gettel Hyundai of Sarasota on 03/12/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Gettel Hyundai of Sarasota.
by 2024 HYUNDAI SANTA FE LIMITED Owner on 02/22/2026Verified Service
Over 3 hrs. Wait , for basically an oil change & tire rotation. They did check a recall item but didn't resolve or repair. I believe this is an excessive amount of time .
by Gettel Hyundai of Sarasota on 03/12/2026
I'm sorry to hear about your experience and the extended wait time. Over three hours for an oil change and tire rotation is certainly longer than it should take, even when a recall inspection is involved. I understand how frustrating that can be, especially when you're expecting a much quicker visit. Regarding the recall item, some recalls require an inspection first before a repair can be completed, and in some cases additional parts must be ordered before the repair can be performed. That said, this should have been clearly explained to you during your visit. I'd appreciate the opportunity to review your repair order and make sure everything was handled correctly. Chris Drobney General Manager Gettel Hyundai of Sarasota cdrobney@gettel.com
by 2024 HYUNDAI TUCSON LIMITED Owner on 02/20/2026Verified Service
New dealership site is nice and well organized. My service advisor, Daniel, kept me informed through the process.
by GETTEL Hyundai of Sarasota on 02/20/2026
We're thrilled to hear that you had a positive experience at our new dealership site! Daniel takes great pride in keeping our customers informed and we're glad he did just that for you. Thank you for trusting us with your vehicle!
by 2024 HYUNDAI SANTA FE CALLIGRAPHY Owner on 02/06/2026Verified Service
I always have great service. The staff is friendly, courteous, and professional. I feel they always listen to my concerns. I love my Santa Fe Calligraphy
by GETTEL Hyundai of Sarasota on 02/07/2026
We are thrilled to hear that you have had consistently excellent service with our friendly and professional staff. Customer satisfaction is our top priority and we are happy to have you as a loyal customer. Thank you for choosing Santa Fe Calligraphy!
by 2024 HYUNDAI ELANTRA LIMITED Owner on 02/03/2026Verified Service
They never checked the warning lights that came in for tire pressure sensor. Upsold other services but didn't address the issue we came in for. Then the service manager ignored 3 messages from us requesting a call back. Poor customer service
by GETTEL Hyundai of Sarasota on 02/07/2026
Thank you for sharing this feedback, and I'm very sorry for the frustration you experienced. We should always address the primary concern a customer comes in for, and it's unacceptable that your warning light issue wasn't properly checked while other services were discussed instead. The lack of follow-up from management is also not the experience we want anyone to have. I'd appreciate the opportunity to review your visit, understand what was missed, and ensure the tire pressure sensor concern is handled correctly. Please reach out to me directly so we can make this right. Chris Drobney General Manager Gettel Hyundai & Genesis of Sarasota cdrobney@gettel.com
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Top Services Performed
Based on CARFAX Service History, Gettel Hyundai of Sarasota specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Gettel Hyundai of Sarasota specializes in these makes, in addition to many others.
What do verified customers think about Gettel Hyundai of Sarasota in Sarasota, FL?
Verified customers who visit Gettel Hyundai of Sarasota in Sarasota, FL rate this business 4.4 out of 5 stars, with 1,752 reviews. 13,612 customers favorited this location.
How can I contact Gettel Hyundai of Sarasota in Sarasota, FL?
To reach the sales team at Gettel Hyundai of Sarasota in Sarasota, FL, call (941) 202-6371. To reach the service department, call (941) 343-4901
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