by 2020 TOYOTA HIGHLANDER L/LE Owner on 05/20/2024Verified Service
I paid $30 for a basic cleaning, but they gave it back to me in the same condition as when I brought it in. They only vacuumed the top part of the floor, and none of the windows were wiped. There are two car seats, and no one even touched the area underneath. I felt robbed by German Toyota.
by Melody Markham on 05/20/2024
Our team apologizes that we did not meet your expectations. Please reach out to our service manager, Troy Almanson at 614-383-5215 to have this matter corrected. Thank you.
by 2019 TOYOTA HIGHLANDER HYBRID/XLE Owner on 05/06/2024Verified Service
They have made it an impersonal experience. The wait was longer than I expected. They wanted to sell me a much of other service that I checked with several others that were not necessary. They were unreachable by phone after the service and I had to call another dealership to get my question answer. They answered right away and took the extra time to check my on line records to answer my question. I am not returning to Germain.
by Melody Markham on 05/07/2024
We sincerely apologize for any inconvenience. Our service director, Troy Almanson has attempted to contact you regarding your concern. Please give Troy a call at 614-383-5215 so he may speak to you personally regarding this matter.
by 2021 TOYOTA COROLLA LE Owner on 03/25/2024Verified Service
I have seen articles regarding regarding the need for de-carbing engines. Some say yes while others say NO My car has only 26000 miles. The de-carbing service went well I Germain charged me $300+++ for it. The extended service plan I bought paid for the tire rotation, oil change, etc.
by Melody Mrkham on 03/26/2024
We thank you for your business and kind review.
by 2010 FORD F150 SUPERCREW Owner on 03/03/2024Verified Service
Awesome shop they did work before for us and they did a great job. The veh was there for a not at fault accident and they worked with the ther party insurance company to get it all fixed. They did an awesome job and would highly recommend this body shop.
by Melody Markham on 03/05/2024
We appreciate your business and kind recommendation.
by 2015 TOYOTA RAV4 XLE Owner on 02/10/2024Verified Service
Was recently there for only an oil change. My appointment was at 8:00 am and finally left after 11am in the morning. The service agent never came looking for me nor provided an update. It was way too long for just an oil change. Just disappointed in the lack of courtesy and customer service.
by Melody Markham on 02/15/2024
We appreciate your business and thank you for providing feedback regarding your recent visit. Our team appreciates you taking time out of your schedule to speak with our General Manager, D'Lacy Stith regarding your concerns and allowing him to explain our electronic communication and update system. We will be using your feedback as a coaching opportunity to ensure our staff is communicating with our guests to look for these updates during their visit. We look forward to seeing you at your next maintenance visit.
by 2019 JEEP CHEROKEE LATITUDE PLUS Shopper on 02/08/2024Verified Purchase
I purchased a used vehicle in excellent condition aside from the informatics system needing replaced which was agreed upon and put into writing as part of the sale. I dropped my vehicle off a they had it worked on by Columbus car audio who proceeded to disconnect all my outlets drill holes into my glovebox and installed a usb
by Melody Markham on 02/21/2024
We apologize for the issues you experienced and thank you for allowing our manager Aimee to work toward a resolution that met with your agreement.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 01/18/2024Verified Service
It took four hours for my routine inspection/tire rotation to be completed even though I had an appointment scheduled. As part of the inspection, all fluids were supposed to be filled. The next time I drove my car, the wiper fluid light came on, so it wasn't even checked/filled.
by Melody Markham on 03/01/2024
Thank you for speaking with our service director, Troy, and allowing us the opportunity to resolve your concern.
by 2018 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 11/04/2023Verified Service
I service my car at Germain Toyota and they do a good job. But the last time I serviced my car I was disappointed because they didn't reset my maintenance required switch, so I had to return my car to have them reset it because I couldn't figure it out.
by Melody Markham on 11/08/2023
We thank you for your business and apologize for any inconvenience we caused. Our team appreciates your feedback as it allows us to better serve our guests going forward.
by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 10/02/2023Verified Service
I made appointment for 10:15. I pulled in at 10:05 I was not checked in until 10:25, then was told it would take two hours for an oil change! Why did I make an appointment? I had allowed a hour just in case. Then I received a text went to the desk thinking my car was ready(1:15) nope! I had to respond to a text. Left the dealership at1:45. Very frustrated!
by Melody Markham on 10/04/2023
We are concerned to hear that our service may have not met your expectations. We would love the opportunity to discuss your experience and where we may be able to improve. If you would like to reach out to our service director, Troy Almanson at 614-383-5215 or talmanson@germaincars.com we would greatly appreciate it.
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 09/19/2023Verified Service
The service queue was full and it was obvious that they were behind based on the grumblings of my fellow customers. My service advisor was top notch though, openly admitting the delay and being extremely apologetic. I understood the situation and expressed my understanding. The more I visit Germain Toyota the more it feels like I am bringing my vehicle to a trusted friend for service.
by Melody Markham on 09/20/2023
We thank you for your business and trust in our team. Our staff apologizes for any delays you experienced and we thank you for your patience and understanding.
by 2014 LEXUS ES 300H Shopper on 09/05/2023Verified Purchase
I went in just to see if they had what I wanted, at price I could afford. I was shown one, but knew I really couldn't afford. They showed me a different car, , a bit older, but had what I asked for, plus had a lot more. Still get the milage I wanted, leather exterior, and the price A bit more but I can manage. Love my car!!
by Melody Markham on 09/06/2023
Thank you for sharing your positive sales experience. Enjoy your pre-owned car.
by 2010 TOYOTA SIENNA XLE/XLE LIMITED Owner on 09/04/2023Verified Service
The service at Germain Toyota on Scarborough Dr. was SUPER!! The problem on my car initially was going to take a couple of days to fix & I needed the car right away. They gave me a loaner car and also Chris & Matt were able to get my car in and out the same day. I was thrilled !! Thank You so much. They always treat you with first class service.
Raymond Lynch
Columbus, Oh.
by Melody Markham on 09/06/2023
Our goal is to ensure the complete satisfaction of all our guests. Thank you for sharing.
by 2016 FORD FOCUS ST Shopper on 08/24/2023Verified Purchase
I bought my car and it took the finance guy over an hour to come out of his office. I was the first person there.... it took an hour for him to come out.
The milage on my sale documents was wrong.
No one in the detailing department knows how to drive stick shift. They took over 30 minutes to bring my car out because they couldn't find ANYONE who could drive stick shift.
Righteous Bridges did a good job.
by Melody Markham on 08/25/2023
We understand how frustrating this must have been considering your arrival based on the hours reflected on Google Maps, which shows our opening hours being the time our service department opens and not our actual sales department. Our team works hard to quickly service every customer quickly and efficiently. We sincerely apologize for falling short of your expectations. Thank you for letting us know that Righteous took great care of you.
by 2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner on 07/07/2023Verified Service
I use to trust them however a simple ding on my bumper should not cost me $1,300 to recalibrate my sensors. I was told the bumper had to be removed, there was no evidence it was remove, I had my tool box located and a screwdriver was still in the same place in the trunk. Last time the performed the same thing, the items was not as left. I am very skeptical of my repair.
by Germain Toyota on 07/07/2023
We apologize for any inconvenience and confusion you experienced with your repair. We strive to provide transparent and reliable service, so it's disappointing to hear that we have left the wrong impression. I would like to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Jordan Wilson - Service Manager - 614-465-4834
by 2014 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 06/17/2023Verified Service
The service itself was great. The check in was simple and professional. We did have a question about an suggested service but could not get hold of anybody to talk live to us. We were just notified our car was ready so we passed on the additional service.
Same with automated appointment set up. We had a question and couldn't get a live person
The few people we encountered were great, just couldn't get additional info
by Germain Toyota on 06/19/2023
Thank you for taking the time to leave us a review. I'm happy to hear that your experience at Germain Toyota West was positive overall and that you had pleasant interactions with some of our team members. I do want to apologize for the inconvenience caused by our communication channels and would like to make sure that your questions are properly answered. Would you please give me a call at your earliest convenience?
--Jordan Wilson - Service Manager - 614-465-4834
by 2009 TOYOTA COROLLA BASE/S/LE/XLE Owner on 06/11/2023Verified Service
I've had my cars serviced at Germain's since the 80's. They have always been courteous, They check my car and inform me of any needed repairs. I am informed if repairs need to be now or whether the repair need to be done in the future. My car service is completed while I wait . Service rep Mahogany Nolan was very helpful.
by Germain Toyota on 06/12/2023
Thank you for the review! We're so glad to have earned your trust and loyalty over the years at Germain Toyota West. Drive safely, and we will be sure to pass on the kind feedback to Mahogany and the team!
by 2020 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/06/2023Verified Service
Schedule service for 10am and was told itll be a couple of hours since it was oil change, tire rotation and coolant flush. I ended up leaving the dealership to attend a festival and thought itd be done about 1pm. Came back and had to wait till about 4pm. Took almost 6 hours, unsure what took them so long.
by Germain Toyota on 06/06/2023
We apologize for any inconvenience caused during your recent service appointment and appreciate you sharing this feedback. Our goal is to provide efficient services, so it's disappointing to hear about the unexpected wait, and would like to ensure things go differently next time. Please give us a call directly so that we can chat about this further. Thank you, Jordan Wilson - Service Manager - 614-465-4834
by 2015 TOYOTA RAV4 XLE Owner on 04/23/2023Verified Service
I went to Germain Toyota Service only for an oil change. When the service agent was reading back what they were going to do, he added tire rotation with zero discussion. Of course had him remove it prior to authorizing the work. The oil change took 2 hours and he never came out to provide an update. Had no issues with the work performed. Just be careful before signing authorization. Recommended with caution.
by Germain Toyota on 04/24/2023
Thank you for the review. While we're glad to hear there were no issues with the work performed, we apologize for the miscommunication regarding the tire rotation. We'll be sure to use this feedback to improve our practices moving forward. Thank you for sharing, and if there is anything more we can do to better your visit, please feel free to reach out. Best, Jordan Wilson - Service Manager - 614-465-4834
by 2011 FORD RANGER SUPER CAB Shopper on 03/29/2023Verified Purchase
Nice salespeople, overall good experience, the reason theres not 5 stars is I was told that the truck was filled with gas, it wasnt, only 1/4 tank. After being there all afternoon I didnt want to waste more time and go back in and tell them and wait again for someone to take it to the gas station. Also no follow up call which is always nice.
by Melody Markham on 03/30/2023
We thank you for your business and for leaving us this positive feedback.
by 2006 CHEVROLET SILVERADO K3500 Owner on 03/09/2023Verified Service
Horrible service vehicle was said to have been serviced and gone over but after purchasing leaking fuel was discovered hours after purchase and a loose rear wheel that could have resulted in a crash was found shortly after no one will return my call to explain exactly what was looked over
by Melody Markham on 03/17/2023
Thank you for bringing your concerns to our attention and for speaking with our Pre-Owned Manager Aimee about this matter. As per your conversation, she has emailed over the repair order showing what items our dealership addressed on the AS-IS vehicle you purchased.
