by 2016 KIA SOUL PLUS Owner on 02/24/2023Verified Service
Have always had good experiences at Germain. Their service staff is knowledgeable, friendly and goes the "extra mile" with me.
My wife recently had a flat tire and was stuck in a "not so good" area. Your staff immediately sent a car to get her and brought my car back to your shop for repair.
MUCH appreciated!
by Germain Kia of Columbus on 02/25/2023
We're happy you found our Service Department to be so helpful during your visit here at Germain Kia of Columbus. Our team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive questions, please reach out.
by 2022 KIA TELLURIDE SX Owner on 01/09/2023Verified Service
I had an issue with the windshield solution not coming through the sprayer. I went to service without an appointment to see what they could do as the road grime was making the visibility difficult. They got me in right away, took care of the issue and was super friendly, let me know what was going on and it didn't take long. Great Experience
by Germain Kia of Columbus on 01/09/2023
Hello, thank you for this perfect review. We are glad to know that our Service Team was attentive to your needs and kept you informed during the entire repair process. We appreciate your business and hope you continue to choose Germain Kia of Columbus for all of your automotive needs.
by 2018 KIA SPORTAGE SX Owner on 12/31/2022Verified Service
Would give less if I could. They misdiagnosed our car three different times, said it was under warranty until suddenly the issue was something not under warranty. Had our car for 5 months after telling us it would be 7-10 business days. This service department is a complete joke.
by Germain Kia of Columbus on 12/31/2022
Hello, we take our customer feedback seriously and would like the opportunity to discuss your recent visit to our Service Department and the level of customer care you received. Can you please send your preferred contact method to me? Thank you, Brian Frye, General Manager, Germain Kia, bfrye@germain.com
by 2014 KIA OPTIMA SX Owner on 11/17/2022Verified Service
Waited for 20 minutes to pick up my car after a warranty repair. All I needed was my key and my car. The gentleman helping me was helping a co-worker's client but when the co-worker was free, he told me I had to wait for my representative. Totally unacceptable.
by Germain Kia of Columbus on 11/20/2022
Hello,
We value your business here at Germain Kia of Columbus and would appreciate the chance to speak with you about the level of customer care shown by our Service Team during your recent visit. Please email me your preferred contact so that we can discuss this further.
Thank you,
Brian Frye
General Manager
Germain Kia
bfrye@germain.com
by 2022 KIA SORENTO EX Shopper on 11/01/2022Verified Purchase
No pressure ever. Ask questions, get honest answers. Been a customer since 1999. Haven't any issues with the vehicles I've purchased (10 -15) with sales or service. Have never felt pressured by sales or service. Will continue to positively recommend this great Kia Dealership
by Germain Kia of Columbus on 11/04/2022
Hello. We can't tell you how thrilled we are to learn that you continuously choose to work with our dedicated Sales and Service Team here at Germain Kia of Columbus to shop for your vehicles and to have maintenance done. Thank you for your tremendous loyalty since 1999, recommendation, and five-star review.
by 2017 KIA SPORTAGE LX Owner on 10/07/2022Verified Service
They took care of the bearing issue I had, but they said I needed my tires balanced which they were going to charge me for. I told them i was taking it to Tire Discounters, because they balance my tires for free. Also when I left the tires were not inflated right so Tire Discounters took care of it.
by Germain Kia of Columbus on 10/13/2022
Hello! We appreciate your feedback for us here at Germain Kia of Columbus. We are here to provide exceptional service at a great value for everyone, and look forward to the opportunity to serve you again in the future.
by 2020 KIA TELLURIDE S Owner on 08/02/2022Verified Service
Paid for extended warranty and never ran into issues, but at this one I was told it only covers Oil and Tires. Not at all what I was told when I paid for the extended warranty, so currently waiting on response from them. Germain is usually reputable, so hoping they didn't sell me a bait and switch.
by 2019 KIA SPORTAGE LX Owner on 06/05/2022Verified Service
I had barely any contact from service dept. that I didn't initiate. My car was delivered on May 6th, but I didn't get it back until May 19th. I was told it would be done on one day, but then I wouldn't hear anything at all that day and I'd have to call. Then when I called, no one would answer the phone. I got a text that said I could chk for updates but never got a response. Very poor customer service and I won't be returning.
by 2017 KIA OPTIMA EX Owner on 09/22/2021Verified Service
Only get my service done from here. Was told my hood latch wont open anymore and was quoted 400$ to fix it. Also had my air filter replaced 2 months prior and they mentioned it needed replaced again until I told them to check the device report that I had just got it done. It was never brought up again, was getting the hint they wanted to make extra money replacing something that did not need fixed.
by 2019 KIA SOUL PLUS Owner on 05/30/2021Verified Service
It was all good.
As everywhere in Ohio, the mask policy was confused and confusing. At a service place and for people dealing with customers, I'd expect every service person to wear a mask since you're dealing with your clients after all. But then, Ohio is Ohio, I guess.
by 2015 KIA OPTIMA LX Owner on 05/29/2021Verified Service
I am so very pleased by finding Germain Kia. Years ago, like almost 20, I purchased a Toyota 4-Runner from Germain and was blown away with their customer service then and am impressed that it still remains, and excited I get to experience it again. I have never been made to feel as if I have no clue what I am talking about, but with nothing less than complete concern and understanding. I cannot give them enough kudos.
by 2022 KIA CARNIVAL SX PRESTIGE Owner on 05/16/2021Verified Service
I went in for a recall and the technician found another recall and completed that while I was there. Also Zain, the salesman that sold me the vehicle, offered to take me home if I felt the wait was to long. Very professional staff and very clean dealership. Thank you again for all you do.
by 2019 KIA SPORTAGE LX Owner on 05/12/2021Verified Service
This was 04/13/2021 - Had an appointment for a recall and was told I would be ready to roll once I had come in, they scheduler was aware of what recall and needed to be done. When there I was told parts had to be ordered and at least three weeks to arrive. No other contact has been made by dealership and its been a month, very disappointing.
by 2019 KIA SPORTAGE LX Owner on 04/05/2021Verified Service
Tire pressure light went off on my way to Dealer and they could not find out why it had been on since 3.28 ( couldn't get in before this morning). I am to bring it back in if the light comes back on, don't worry about making appointment, just go straight to dealer.
by 2014 KIA SORENTO EX Owner on 04/05/2021Verified Service
Customer service is horrible. They lost our appointment and had us come back 2 days later just to say the part they needed was on backorder. They could have called to let us know. No apologies, nobody seemed to care much when I complained. We will definitely not be going back
by 2015 KIA SOUL PLUS Owner on 02/25/2021Verified Service
They explained what work needed done and what they were going to do. Afterwards he explained exactly what they did and did not find, also explained my new warranty from the work and what to watch for. Everyone went out of their way to be extra friendly from the receptionist to the intake person to the check-out person. 3 different people, all of whom were genuinely warm and friendly!
by 2018 KIA SORENTO EX Owner on 05/24/2026Verified Service
Good communication from start to finish. Service was excellent.
by Germain Kia of Columbus on 05/25/2026
We are so happy that our Germain Kia of Columbus team earned your 5 stars. Thanks for sharing!
by 2022 KIA CARNIVAL SX PRESTIGE Owner on 05/21/2026Verified Service
Service was fantastic and done in the promised amount of time.
by Germain Kia of Columbus on 05/21/2026
We love seeing 5-star reviews. Thanks!
by 2019 KIA SORENTO SX/SXL Owner on 05/18/2026Verified Service
My service experience was great. They did what the said and in a timely manner.
by Germain Kia of Columbus on 05/18/2026
Thank you for stopping by to leave Germain Kia of Columbus a wonderful review!
by 2025 KIA SPORTAGE SX PRESTIGE Owner on 05/10/2026Verified Service
15,000 mile check up - completed. Good communication.
by Germain Kia of Columbus on 05/11/2026
Thank you so much. We appreciate your business here at Germain Kia of Columbus.
