by 2023 HYUNDAI TUCSON SEL Owner on 04/05/2026Verified Service
Coupons were not asked for when I pulled in for service and the lady seemed like she didn't want to check my car in.Rich discarded the dealer coupons with responses of not really a savings. If coupons are not honored then they shouldn't be mailed to customers.
by Germain Hyundai on 04/06/2026
We understand your frustration regarding the coupons and we apologize for the inconvenience. We value your feedback and will share it with our team. Please feel free to contact us to discuss this further. Thank you, Chelsea Ratliff - Service Director - 614-383-4321
by 2020 HYUNDAI VENUE SE Owner on 03/05/2026Verified Service
It was a great experience again for me, they did a great job servicing my wife's venue. They were quick and keep it very clean, they also did a very comprehensive inspection and let me know the health of the car . I believe they went above what they were doing for me and the service, many thanks to all involved
by Germain Hyundai on 03/05/2026
Thank you for sharing your positive feedback! We're here to help with any future needs.
by 2022 HYUNDAI TUCSON SEL Owner on 02/21/2026Verified Service
It took 2 hours for oil change and tire rotation . Also wouldn't give me the $59.00 coupon that showed up on my information screen. They put different air pressure in my 4 tires. I didn't care for the atmosphere. Will go back to Ricart . They take better care of you.
by Germain Hyundai on 02/23/2026
We apologize for the extended wait time and any inconvenience caused with the coupon and tire pressures. It's our goal to provide a seamless and pleasant service experience, so we're disappointed to hear that we fell short. Your feedback is important to us, and we would love the opportunity to make things right in the future if you're willing to give us another chance. Please feel free to reach out directly so we can address your concerns personally. Thank you, Chelsea Ratliff - Service Director - 614-383-4321
by 2022 HYUNDAI SANTA CRUZ SEL Owner on 01/02/2026Verified Service
i was unhappy my extra service i requested was not taken care of i talk too my agent that took care of me he wrote on service sheet what i requested that was completed i am very unhappy with my service i received from my service appointment the mechanic did not do his job
by Germain Hyundai on 01/02/2026
We apologize for the oversight on your additional service request. It's disappointing to hear that our efforts fell short in meeting your expectations. We value your feedback and would like to make things right - please contact me at your earliest convenience so we can address this issue further. Thank you, Chelsea Ratliff - Service Director - 614-383-4321
by 2023 HYUNDAI TUCSON SEL Owner on 11/28/2025Verified Service
Customer services is excellent. Greet you very polite and courteous. When I received my car back I had a signal on my dash that I never seen before . I had to take it back so they could remove the signal from my dash. I thought it was inappropriate.
by Germain Hyundai on 12/01/2025
Thank you for the feedback and for bringing this to our attention. We'll work with our team to ensure clarity and professionalism moving forward. Please don't hesitate to reach out with any further questions or concerns. Safe travels! - Chelsea Ratliff - Service Director - 614-383-4321
by 2023 HYUNDAI PALISADE CALLIGRAPHY Owner on 11/04/2025Verified Service
Still have a problem with Wind whistling through Front windshield. New front windshield was installed in October 2025 to correct another problem. TJ Gibbs and Service team are doing their best to resolve problem. Hyundai Service team have told me to let them know if problem still exists. Wind whistles through front windshield at 50 MPH and gets stronger as speed increases.
by Germain Hyundai on 11/05/2025
Thank you for sharing your feedback. We truly appreciate your patience as our service team continues working to resolve the wind noise concern with your vehicle. I'm glad to hear that TJ and the team have been attentive and are staying involved in the process. We want to make sure this issue is fully corrected please reach out directly so we can schedule a recheck and take another look.
- Chelsea Ratliff - Service Director - 614-383-4321
by 2015 HYUNDAI TUCSON SE/LTD Owner on 11/03/2025Verified Service
TJ was able to quickly get me an appointment once a part that I had been waiting for finally arrived, He recommended that I also have the spark plugs changed, based on the vehicle's mileage, along with the standard service maintenance package and right hand axle replacement.
by Germain Hyundai on 11/04/2025
We are glad to hear TJ got your vehicle in quickly and made thoughtful service recommendations! Thank you for choosing Germain Hyundai and for sharing your experience.
by 2019 HYUNDAI SONATA LIMITED/SEL/SPORT Owner on 10/29/2025Verified Service
TJ was very polite and professional.
He advised me to replace my brakes within the next 5,000 miles and gave me a quote; I appreciated not being pressured. He had offered to wash my car, but later said their car wash wasn't working, which wasn't his fault.
by Germain Hyundai on 10/30/2025
Thank you for sharing a glowing review of TJ and our team! We're sorry our car wash wasn't working when you visited us, but we'll make sure it's ready for your next visit to Germain Hyundai. Take care!
by 2019 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 07/27/2025Verified Service
Service advisor, JJ, was friendly and efficient in setting up the servicing of my car. Once the oil change package was complete, he had the car washed and parked outside the showroom for me. He went over the items that were taken care of and walked me over to the cashier. Great service!
by Germain Hyundai on 07/28/2025
Thank you for sharing your kind words about JJ and our team! We appreciate your business and hope to see you again at Germain Hyundai. Safe travels!
by 2020 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 07/13/2025Verified Service
They did not honor their rear brake warranty. Which is 12 months 12000 miles. It is a limited warranty. Because of a liquid spill that caused the EPB light to illuminate. Which caused the back brake to seize. about 2 Months after the rear brakes were serviced. I was never made aware that if the emergency brakes weren't repaired that it would cause the rear brakes to seize. 2800 dollars later the car was fixed.
by Germain Hyundai on 07/13/2025
I'm sorry to hear about your experience with your warranty. It sounds frustrating with the lack of information regarding potential issues that could arise, and I apologize for any inconvenience this may have caused. We would like to discuss this further and see how we can assist you better in the future. Please feel free to reach out at your convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
by Monica L. on 07/06/2025Verified Shopper
Expected a straightforward and simple process. Paid in full for a car with a nonworking camera and proceeded to wait two and a half weeks with minimal information on where my car was being serviced. Customer service never called back when they told me they would and I had to repeatedly call to find out why I hadn't recieved my car after two weeks of waiting. Returned the car and bought a working one from another dealer.
by Germain Hyundai on 07/07/2025
Monica, I'm truly sorry to hear about your experience with the car and our customer service. This is not the level of communication we strive for, and I apologize for any inconvenience caused. If there's anything further you'd like to discuss or if you have additional feedback, please feel free to reach out.
Thank you,
Larry Scott - General Manager - (614) 870-9559
by 2022 HYUNDAI SANTA FE SEL Owner on 07/05/2025Verified Service
It was done ok.
The rub was when it was completed I had to wonder around a large lot to find my own car. They said to set alarm, but being hearing impaired that is not easy. I'm 74 with bad knees and it was 91 degrees outside. That was not fun. Other people were looking for their cars, so alarms were going off all over the place.
My prior dealership would work with me. You car is just outside.
by Germain Hyundai on 07/07/2025
We appreciate your feedback and apologize for the inconvenience of locating your car, especially given the circumstances you've described. It's important to us that all our customers feel accommodated and supported during their visits, so if there's anything else we can do to assist you further, please let us know. Thakn you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
by 2019 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 05/06/2026Verified Service
The person in charge of communicating with me about the status of my car did an excellent job keeping me informed.
by Germain Hyundai on 05/06/2026
Thank you for your feedback! We're pleased to hear that our team kept you well-informed throughout the process. We look forward to serving you again at Germain Hyundai.
by 2018 HYUNDAI SANTA FE SPORT Owner on 05/02/2026Verified Service
Service was completed in a timely manner. Air filter lid was not closed. Maintenance computer was not reset on steering wheel.
by Germain Hyundai on 05/04/2026
Thank you for bringing this to our attention. We apologize for not fully completing the work. Please feel free to reach out directly so we can rectify the situation. -The Germain Hyundai Service Team
by 2020 HYUNDAI SANTA FE SE Owner on 04/24/2026Verified Service
Great advisor (Todd), relaxing place to wait and work. Service on the vehicle was great too and they did not try to sell me things I did not need. Even went thru my service history to see what and when I had had things done.
by Germain Hyundai on 04/26/2026
Thank you for sharing your feedback with us! We're so glad you had a great experience with Todd and our service team. We look forward to seeing you again at Germain Hyundai!
by 2022 HYUNDAI PALISADE LIMITED Owner on 04/24/2026Verified Service
Car went in with a shutter about 30mph. Tech said engine oil was low causing shutter. Tech did oil change shutter still there after pickup. Not sure the tech even verified the shutter let alone drove it afterwards to make sure it was gone.
by Germain Hyundai on 04/27/2026
I'm truly sorry to hear that the initial issue wasn't resolved with the oil change and that we didn't deliver the thorough service you expected. We aim to provide top-notch care for all our guests, and it sounds like we've fallen short here. I would love an opportunity to make this right by having a more detailed discussion about your concerns so we can address them properly. Please feel free to call me at your convenience. Thank you, Chelsea Ratliff - Service Director - (614) 465-4524
by 2025 HYUNDAI TUCSON LIMITED Owner on 04/23/2026Verified Service
Polite, very nice customer waiting area and quick service. The service department was able to answer all the questions I had about my car.
by Germain Hyundai on 04/23/2026
Thank you for sharing your experience with Germain Hyundai! We're glad everything went smoothly.
by 2002 HYUNDAI SONATA GLS/LX Owner on 03/19/2026Verified Service
The two services performed were done quickly; however, the oil cap wasn't tightened down...causing an oil pressure issue
by Germain Hyundai on 04/06/2026
We apologize for the oversight with your oil cap, but we're relieved it was addressed quickly and professionally by our team. Thank you from the Germain Hyundai Team!
by 2020 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 03/19/2026Verified Service
I liked working with Rich. He always provides me with excellent advice and explains the service that I will be getting.
by Germain Hyundai on 03/19/2026
We are thrilled to hear that Rich provided you with excellent advice and service at Germain Hyundai. Thanks for the kudos!
by 2021 HYUNDAI PALISADE LIMITED Owner on 03/06/2026Verified Service
Parts were not on hand to complete the service recall. A waste of time and 36 mile travel.
Previous service at this dealer were excellent. Poor Hyundai coordination.
by Germain Hyundai on 03/09/2026
We appreciate your understanding and patience. It's disappointing to hear that the parts needed for your service recall weren't available, especially after your previous excellent experiences with us. We'll work on improving our coordination to better serve you in the future. If there's anything else we can assist with, please reach out. Thank you, Chelsea Ratliff - Service Director - 614-383-4321
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1,342 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Germain Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Germain Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Germain Hyundai in Columbus, OH?
Verified customers who visit Germain Hyundai in Columbus, OH rate this business 4.6 out of 5 stars, with 1,091 reviews. 1,342 customers favorited this location.
How can I contact Germain Hyundai in Columbus, OH?
To reach the sales team at Germain Hyundai in Columbus, OH, call (614) 877-8395. To reach the service department, call (855) 330-9573
How can I schedule a service appointment with Germain Hyundai in Columbus, OH?
