by 2019 HONDA PILOT EXL Owner on 08/13/2021Verified Service
The car was in the body shop. The resulting repair was very good however the shop was terrible communicating updates. They missed a number of expected completion dates and we only found out when we called to ask about picking it up. Delays occur and parts get backordered, they just need to be proactive communicating with their customers. They never did.
by Gina Lewis on 08/14/2021
Thank you for alerting us about this issue! We agree, communication goes along way. We are sorry to hear that was lacking in your visit, but we will be sure to address this with the Body Shop Manager.
by 2014 HONDA CIVIC LX Owner on 08/08/2021Verified Service
Outstanding job from start to finish by service advisor Glen Storey! He kept me informed on the progress of the work, and the work was done in the time he gave me. He also throughly went over each recommendation for extra service found during the MultiPoint Inspection. Again a outstanding job!
by Melody Markham on 08/09/2021
We are pleased to know that Glen provided you with a quality 5-star Germain experience. Please let us know if you need anything further.
by 2007 HONDA ACCORD EX Owner on 08/03/2021Verified Service
Had trouble with glove box, salesman did not communicate with us about replacing it or fixing it. Got the run around when I tried to call and ask about it and was told by service department that in their system it showed as fixed even though we didn't even have the glovebox. Had to talk to used car director to get anything accomplished. We have had the car less than 2 weeks and the alternator is bad. Not a good experience.
by Gina Lewis on 08/07/2021
We are sorry to hear about this experience. Our used car Service Advisor, Jesse Berger, has not been notified about the alternator being bad. If you are having issues with this, please reach out to Jesse to get this looked at.
by 2019 HONDA HR-V EX/EXL Owner on 07/18/2021Verified Service
This dealership is the absolute greatest! Greeted with a smile, service is A1, professional, personable, listens and gives what they promise!
Recently had to leave my car and take the shuttle..I couldnt be more pleased with their shuttle service..timely, professional drop off and pick up. I cant say enough for the way they treat you. My service advisor was Jen and she is simply awesome as well! Thank you all!
by Melody Markham on 07/19/2021
Thank you so much for your 5-star review! We are pleased that Jen could get your needs taken care of- seamlessly and efficiently. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future!
by 2009 HONDA FIT SPORT Owner on 07/18/2021Verified Service
Great service, easy and fast check in. Came in for a recall fix, and was advised that my vehicle needed the work done. Informative inspection was done and I was given a thorough checklist and estimates on the findings, but with no pressure. Great communication at every step, fast checkout. Clean facility, very professional, great employees.
by Melody Markham on 07/19/2021
Thank you for sharing your overall positive experience.
by 1998 HONDA CIVIC LX Owner on 06/08/2021Verified Service
Service appears to have been performed properly. Since a part was required, and the type of service required was known when I scheduled the service the evening prior, it would have helped if they had obtained the part sooner. This caused there to be a bit of delay in completing the service by the time I was told to expect completion.
by Gina Lewis on 06/09/2021
We are happy to hear that you were satisfied with the completed work. Because the vehicle is a 1998, parts for this vehicle may have to be allocated from a further away warehouse. This can cause a delay on how quickly we receive the part from Honda of America.
by 2019 HONDA CR-V EX Owner on 05/24/2021Verified Service
My only complaint is that I was told when I made the appointment that for the oil change, rotation and recall work on my fuel pump would take about an hour and a half. When took my car in I was told this work would take about "5 or 6 hours." Fortunately the dealer provided transportation to my home and a return back to the dealer when the work was done but the delay caused a change in my plans for the day.
by Gina Lewis on 06/03/2021
We are sorry that you were misquoted for the work. To complete this recall Honda has sent us a special tool. Unfortunately, they have only sent us one. This can cause a delay in finishing the vehicle until the tool is available.
by 2013 HONDA PILOT EXL Owner on 05/13/2021Verified Service
Amy was my service person and she was very professional. She was very polite and very friendly. My car was taken in as soon as I got there and returned pretty quick. I was very satisfied with the results, no problems were found. I love my pilot and I hope to have it for a long time.
by Melody Markham on 05/14/2021
I'm happy you're pleased with your service and that we were able to provide you with a quality experience. If there's anything else you need in the future, please let us know.
by 2012 HONDA ODYSSEY EXL Owner on 05/11/2021Verified Service
As per protocol, I was told I needed 2K worth of work. A torn CV boot and oil pan leak. The leak was from nothing but leaky valves due to the age and milage of the car. I have never had oil show up on my garage floor or driveway. The CV boot was repaired by a trustworthy mechanic with new Honda certified parts. I have been pleased with the dealer, but am definitely starting to see how their money is made.
by Gina Lewis on 05/19/2021
We are sorry to hear that you feel this way. We do price match any other Central Ohio Honda dealerships coupons or written price quotes. This helps us stay competitive in our market.
by 2018 HONDA CR-V EX-L Owner on 05/03/2021Verified Service
Very easy and convenient to schedule appointment online. Had to wait a bit when in the service area for a rep to finally come to the car. They recommended air and cabin filter changes--which was warranted--but wanted to charge $65.00 each for a total of $130.00 for new filters. Quite an overcharge. I went to Autozone and got both for a total of $38.00 and only took 10-12 minutes to change myself.
by Melody Markham on 05/04/2021
Thank you for choosing Germain Toyota for your recent automotive needs.
by 2017 HONDA CR-V TOURING Owner on 04/26/2021Verified Service
Germain Honda has always provided us with great service over the past many years. The service advisers are very knowledgeable and courteous. They only recommend what you need. The prices are very competitive.
They know Honda's. I would not go anywhere else.
Buy the way, the new show room and service departments are beautiful.
I have a Germain Honda and a Germain Lexus. No one treats you better than the Germain's.
by Melody Markham on 04/27/2021
We truly appreciate your business and positive feedback. Our team is happy to know that you are enjoying the new showrooms and are comfortable while you wait with us. See you next time and please let us know if you need anything further.
by 2020 HONDA PILOT EXL Owner on 04/26/2021Verified Service
There was a problem with gauge readout and the service department found the issue and determined that there was a faulty wiring harness that needed replaced. The car needed to be there for two days to repair it and everything is now working fine... very pleased with the service on this visit.
by Melody Markham on 04/26/2021
Thank you so much for your 5-star review! We are pleased that our team could get your needs taken care of- seamlessly and efficiently. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future!
by 2017 VOLKSWAGEN JETTA S Owner on 04/04/2021Verified Service
Our saleswoman Jenhi was amazing! The level of customer care we received was amazing! We got the car at a great price, especially for the condition it is in and other factors such as the warranty. I would definitely recommend going here for your next car!
by Melody Markham on 04/06/2021
Thank you for your business and for letting us know that Jheni took excellent care of you. Enjoy the road in your new car.
by 2013 HONDA ACCORD LX Owner on 04/04/2021Verified Service
I wrote for this earlier and it wouldn't go to you, so I'll try again.
I had an appointment for the factory notice...front brake pads. Ryan Kennedy welcomed me, explained everything, and estimated the time. I walked a couple of miles around and around the parking lots in the neighborhood and he was close on the time...set to go with an appreciated wash, too! Thanks.
lcw
by Melody Markham on 04/06/2021
Thank you for sharing your positive experience with Ryan and for choosing Germain Honda of Dublin for your automotive service needs. Please let us know if you need anything further.
by 2005 HONDA ODYSSEY LX Owner on 03/07/2021Verified Service
As a Honda associate, I always hope to give a positive review to Honda dealerships. Unfortunately, I am unable to do so for Germain Honda of Dublin. Over the course of several experiences with them, I have found their service to be rude, insincere, transparently greedy, and incompetent. I am embarrassed for their representation of Honda.
by Gina Lewis on 03/16/2021
Philip,
We are sorry to hear that you feel this way. It appears that your vehicle has been to our dealership once for a tow in, no start. We were able to replace the battery under parts warranty because it was bought from Honda Marysville, but we did recommend further diagnostic to be done. After we replaced the battery we confirmed that there was a parasitic draw on the vehicle.
by 2013 HONDA ACCORD SPORT Owner on 02/26/2021Verified Service
They got me right in and took really good care of me . Explained everything really well about my recall . Didn't charge me replacing my fog light bulb. Really good customer service and professionalism even though I bought my car 8 years ago from this Dealership.
by Melody Markham on 03/02/2021
Your complete satisfaction is our ultimate goal. Thank you for sharing.
by 2013 HONDA ACCORD LX Owner on 02/12/2021Verified Service
I had my car serviced at Germain Honda
For a safety recall and the people there are so nice and helpful and explained every thing to me and even showed me pictures of the parts being replaced. Car was finished by the time they said it would be done. I always take my car here for all my maintenance and warranty work. Awesome staff.
by Melody Markham on 02/12/2021
Thank you for sharing your positive and efficient service experience. Please let us know if you need anything further.
by 2017 HONDA CIVIC EXL Owner on 02/11/2021Verified Service
Very disappointed. Falsely told my rear pads/rotors were metal on metal & safety concern, second opinion stated nothing wrong with them (photo proof). Quoted $65 to change a filter I could buy for $15 & open my glove compartment & insert. Demanded $400 up-front just to diagnose why a/c blowing warm. Claimed needed new compressor/condenser $3000- now I cant even trust I actually needed that replaced.
by Gina Lewis on 02/15/2021
Jenny,
We are sorry to hear about your disappointment with our Service Department. We show that your vehicle was recommended for rear pads and rotors. This was because the were not making full contact with the rotor causing the rotors to be rusting. We do appreciate your feedback, and we will be passing it along to our Service Manager.
by 2017 HONDA RIDGELINE BLACK EDITION Owner on 02/03/2021Verified Service
I was offered many extra services to my automobile, besides what my purpose was for visiting the dealership. I guess these were recommended services, that could be done at a later time.
Nice clean service facility and comfortable waiting area, coffee and water were provided.
Good service hours, from early am to late night pick-up
by Melody Markham on 02/03/2021
Thank you for choosing Germain Honda of Dublin. Our goal is to keep you and your vehicle safely on the road. We appreciate your business and look forward to your next visit.
by 2019 HONDA PASSPORT TOURING Owner on 01/11/2021Verified Service
I gave this two stars because the CarFax would not permit me to give one star or no stars. Based on the report I received from CarFax after the service, the open recall was not repaired even though the Germain Honda of Dublin showed that was done. According to CarFax the other work for which I paid was done but I will apparently have to take the Honda Passport to another Honda dealer to have the recall work done.
by Gina Lewis on 01/15/2021
We are sorry to hear that your recall was not on your carfax report. We actually reached out to carfax and learned that because the recall has to go through additional avenues to get closed, there is a lag time for when it appears on your report. We did check your VIN through Honda IN, and it does show that the recall was done. Honda IN is the most accurate way to check to see what recalls your vehicle still has on it because this information is provided to us through Honda of America.
