by 2017 HONDA ACCORD LX Owner on 04/27/2026Verified Service
My 2 pm appointment was right on time! Michael Thiede always advises me and answers my questions. He is outstanding to work with. My appointment was for an oil change and tire rotation, and I was in and out in record time. Thank you for your excellent service! I hope my comments are shared with Michael.
by Germain Honda of Ann Arbor on 05/03/2026
Thank you for this wonderful recognition of Michael! A prompt appointment, thorough and knowledgeable service advice and an efficient in-and-out experience are exactly the standards we hold our team to with every visit. We are very proud of Michael and want to assure you that your kind comments will absolutely be shared with him. We look forward to welcoming you back!
Best Regards,
Corey Klotz
by 2023 HONDA CR-V SPORT Owner on 03/21/2026Verified Service
Love that the employees are kind and helpful. This time I left my food in my car accidentally and the Honda employee (Nick) brought it to me in the customer office area - so thankful for that. And the service was very fast (check up, oil change and two new tires)
by Germain Honda of Ann Arbor on 03/25/2026
Nick tracking down your food and bringing it to you in the waiting area is just the sweetest thing and such a perfect example of the kindness our team brings every single day! And a check up, oil change, and two new tires all done quickly on top of that, now that's a winning visit!
Regards,
Corey Klotz General Manager
by 2007 HONDA CIVIC LX Owner on 03/15/2026Verified Service
The service seemed good and the car was starting with a new battery. But as of today, March 15, 2026, and the past week it is as dead as a doornail. What do we do now, Germaine Honda?
My son Robert Cross is helping me with the car so please call him. You can work with Robert with starting all over again.
Thank you.
Peggy Cross, owner of 2007 Honda Civic
by Melody Markham on 03/17/2026
Peggy, while I will continue my efforts in contacting Robert, I wanted to revisit your most recent repair order. It is noted for your record and ours that we found an aftermarket remote starter spliced into the harness by another facility. The technician and advisor reviewed the temporary solution, noting that they would remove the fuse, but if the issue repeats, then we will advise replacing the harness due to the damage that had been done. I will be working with Robert to determine if we are moving forward with the harness replacement. Thank you. - Best Regards, Corey Klotz - General Manager
by Caroline W. on 03/06/2026Verified Service
After my oil change, Ryan, a Honda expert, explained how I could break up the work recommended at 100,000 miles for my Pilot. Although it was nearly closing time, he patiently answered all of my questions to ensure I knew which repairs were the most pressing.
by Germain Honda of Ann Arbor on 03/06/2026
Thanks for the wonderful review! We're thrilled Ryan could provide expert guidance and help you prioritize your Pilot's maintenance.
Regards,
Corey Klotz General Manager
by 2016 HONDA CR-V EX Owner on 03/05/2026Verified Service
I applaud and appreciate Michael Thiede, the Service Representative's professional and personable approach in how he kept me informed as information became available regarding the work that needed to be done on my vehicle. I've been a loyal customer of Germain's Service Department for over 20 years and the team never fails to impress with their attention to detail.
by Germain Honda of Ann Arbor on 03/06/2026
Thanks for the wonderful review! We're thrilled that Michael Thiede and our service team continue to impress you after 20 years of loyal support.
Regards,
Corey Klotz General Manager
by 2022 HONDA RIDGELINE BLACK EDITION Owner on 02/27/2026Verified Service
They got me started when I arrive early, but they still finished about the time they had expected with the regular start. Otherwise it was exactly what I wanted. Efficient service and with a coupon, competitively priced. And I like that they wash my vehicle, which always needs it.
by Germain Honda of Ann Arbor on 03/02/2026
We love being able to start early, stay on schedule, and deliver efficient service at a great value, and sending you off in a freshly washed vehicle makes it even better! Thank you for the wonderful review. We can't wait to see you again!
Regards,
Corey Klotz General Manager
by 2022 HONDA CR-V EX Owner on 02/24/2026Verified Service
On Saturday, December 14, 2026 I entered my car planning to go for a morning workout but my cars battery was dead. I was able to get to Germain Honda at around 9:30 AM, They checked to make sure the battery was the problem, replaced the battery and I was on my way by 10:15. Wow, I was really impressed.
by Germain Honda of Ann Arbor on 02/25/2026
Thank you for sharing your experience! We know how frustrating a dead battery can be , especially when you're just trying to start your day. We're so glad our team was able to quickly diagnose the issue, replace the battery, and get you back on the road in under an hour. Your kind words mean a lot to us. We appreciate you choosing Germain Honda and are always here when you need us!
Regards,
Corey Klotz General Manager
by 2025 HONDA ODYSSEY EXL Owner on 02/16/2026Verified Service
On 10/6/25, I got my first oil change and was told my new car had free oil changes until 14k miles. I returned to Germain on 2/6/26 at 13k miles expecting free service, but when I picked up the car, I learned the offer only applies at the purchasing dealer. I should have verified this myself when I dropped of the car, I just wish I'd been given accurate information initially so I could have planned accordingly.
by Melody Markham on 02/17/2026
David, thank you for taking the time to provide this feedback. I did sit down and review your Service Pass with the Advisor, as it stated the expiration @ 12,000 miles. One of our Core Values here is Accountability. I'm happy to share that your advisor immediately took accountability, noting that he was moving a little too quickly, and moving forward, his attention will be directed more to slowing down and reviewing everything in greater detail. Thank you so much for bringing this to my attention, allowing me to address it appropriately. Best Regards, Corey Klotz - General Manager
by 2018 HONDA CR-V EXL Owner on 02/04/2026Verified Service
I truly like coming to Germain Honda of AA. All are very polite. The service techs are professional, explain everything they will do on any repairs for your vehicle. They keep in touch throughout any process of working on your vehicle for major repairs. I would recommend this dealership to anyone. Thanks
by Germain Honda of Ann Arbor on 02/06/2026
We're glad to hear you consistently feel welcomed and well cared for by our team. Clear explanations, professional service, and ongoing communication are all priorities for us, especially during major repairs. We truly appreciate your recommendation and your continued trust in Germain Honda of Ann Arbor.
Regards,
Corey Klotz - General Manager
by 2024 HONDA CR-V SPORT-L Owner on 01/26/2026Verified Service
The experience was smooth and professional. The service advisor clearly explained what was included in the maintenance package and reviewed the recommendations before starting the work.
The inspection was thorough - fluids, brakes, filters, tires, and overall vehicle condition were checked carefully. Overall, a solid and dependable service experience.
by Germain Honda of Ann Arbor on 01/27/2026
We're thrilled to hear that your service experience was smooth, professional, and thorough! Our service advisors love making sure customers understand exactly what's included and what's recommended before any work starts. Knowing that our careful inspection of fluids, brakes, filters, tires, and overall condition stood out to you is fantastic. We appreciate your trust and can't wait to help you again in the future!
Warmest Regards
Corey Klotz - General Manager
by 1998 HONDA CIVIC DX Owner on 01/20/2026Verified Service
I like being able to get an oil change without having to schedule an appointment ahead of time. They got me in right away and completed the oil change and vehicle checks in good time. The service advisor was attentive, passed along my request for tire pressure to the technicians, and found me a discount rate on the service. I appreciate all the vehicle checks the technicians performed.
by Germain Honda of Ann Arbor on 01/20/2026
Thank you for your feedback about our walk-in oil change service. We're pleased to hear that we were able to accommodate you right away and complete your oil change and vehicle checks efficiently. We appreciate your recognition of our service advisor's attentiveness in communicating your tire pressure request and finding you a discount rate. Our comprehensive vehicle checks are an important part of ensuring your vehicle's health, and we're glad you found them valuable. We look forward to serving you again in the future.
Warmest Regard
Corey Klotz - General Manager
by 2017 HONDA CR-V EX Owner on 01/17/2026Verified Service
The service was excellent! Any repairs that needed to be done to my car was explained to me in detail in a way I could understand.i was given a printout of the status of my vehicle that let me know what would need to be done in the future and the wait wasn't long. 10/10 would recommend
by Germain Honda of Ann Arbor on 01/20/2026
We're glad to hear your service experience was excellent and that all recommended repairs were explained clearly and thoroughly. Providing transparent information and efficient service is always our goal, and we truly appreciate your 10/10 recommendation.
Warmest Regard
Corey Klotz - General Manager
by Ashley D. on 12/29/2025Verified Service
I had an appointment and was there for 2 hours for an oil change. When the guy asked me if I wanted some things fixed I said no and he said it would be 10 minutes. It was another 20-25 minutes before my car was ready and he kept saying it would be another few minutes. It was a frustrating experience when originally the appointment/I was told it would only take an hour.
by 2019 HONDA FIT LX Owner on 11/26/2025Verified Service
It was one of the best experiences that I had so far with various auto services. It was a pleasure to deal personally with Michael Thiede. He precisely and thoroughly informed me what I can expect from the Honda service and helped me to choose the best financial option.
Thank you,
Tadeusz Witkowski
by Germain Honda of Naples on 11/28/2025
Thank you for taking the time to share such detailed feedback about your experience with Michael Thiede. We're delighted to hear that he provided you with clear, thorough information about our Honda service and helped you select the best financial option for your needs. Delivering transparent, personalized service is what we strive for, and Michael exemplifies this commitment. We appreciate your business and look forward to continuing to exceed your expectations.
Best Regards, Corey Klotz General Manager
by 2018 HONDA FIT LX Owner on 11/20/2025Verified Service
Video of entire underside and brakes of car was great! Service was done in a timely fashion and the tech alerted me to something I thought needed doing but had already been done recently. Great all around service. Nick Sneed was coordinating my service and was excellent.
by Melody Markham on 11/20/2025
Thanks for the wonderful review! It means a lot to Nick and our team that you appreciate the extra services we provide, like our video inspection. We're committed to transparency and making your visit smooth from start to finish. We can't wait to see you again!
by 2022 HONDA ACCORD SPORT Owner on 10/02/2025Verified Service
They always take care of me at Germain! I trust Doug and the service advisors to help me get the best service. Chris C. even went on a test drive to show me how the grooves in the road affect the sway feeling after getting new tires to assure me it's the road not my car. My Honda purrs like a dream and I've only taken it here to service.
by Germain Honda on 10/06/2025
Thank you! We're pleased you had another great service experience with us, and that Doug and Chris made sure your vehicle was well taken care of.
by 2023 HONDA HR-V EXL Owner on 09/22/2025Verified Service
Service was very attentive to me the 4 days that I visited. Kaila, Brandon, Doug. On the last day of our visiting for a nail on the inside wall of the front tire, we ran into Cody who sold us the car in May of 2023. We had good chats with everyone over the 4 day adventure and came out with 4 new tires due to an error. We are happy with the outcome. Love our Honda HRV
by Germain Honda on 09/26/2025
We're happy you got to work with Kaiya, Brendan, Doug, and Cody during this experience. Safe travels until we can assist you again!
by 2019 INFINITI QX60 LUXE/PURE Shopper on 09/15/2025Verified Purchase
Very helpful staff and I didn't feel pressured to purchase but once I seen the vehicle and the impeccable condition and drivability it was a wrap we purchased the vehicle with the ease of the financial staff and drove home in our new vehiclethank you to all of the Germain Honda of Ann Arbor family ..especially Luis
by Germain Honda on 09/15/2025
That's great to hear! It is always our pleasure to ensure an accommodating and seamless buying experience. We wish you all the best in your new vehicle!
by David S. on 09/13/2025Verified Service
The rear crossing sensors have only worked spradically. I brought the car in to have them replaced, even though the service department said there was no service code. They replaced the sensors but they are working the same way they did before. We live on a busy street with limited visibility from our driveway. This is a serious safety concern that we need to have addressed.
by 2017 HONDA CR-V LX Owner on 09/01/2025Verified Service
Great service for the CRV. Had a long wait, but it was a last-minute Express Service appointment on a Friday afternoon, so it was naturally busy. The longer wait is the only complaint and it is not a reflection on Germain's staff or structure. There were a lot of people trying to get vehicles serviced at the end of the week.
by Germain Honda on 09/04/2025
Thank you for your thoughtful feedback, and for your patience during this visit!
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Service Information
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11,411 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Germain Honda of Ann Arbor specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Germain Honda of Ann Arbor specializes in these makes, in addition to many others.
What do verified customers think about Germain Honda of Ann Arbor in Ann Arbor, MI?
Verified customers who visit Germain Honda of Ann Arbor in Ann Arbor, MI rate this business 4.7 out of 5 stars, with 1,717 reviews. 11,411 customers favorited this location.
How can I contact Germain Honda of Ann Arbor in Ann Arbor, MI?
To reach the sales team at Germain Honda of Ann Arbor in Ann Arbor, MI, call (734) 361-3384. To reach the service department, call (734) 325-1653
How can I schedule a service appointment with Germain Honda of Ann Arbor in Ann Arbor, MI?
What are the shop amenities offered by Germain Honda of Ann Arbor in Ann Arbor, MI?
Germain Honda of Ann Arbor in Ann Arbor, MI offers the following amenities: Business Center, Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Quiet Room and Snacks, among others.
Does Germain Honda of Ann Arbor in Ann Arbor, MI have a service center?
Yes, Germain Honda of Ann Arbor in Ann Arbor, MI does have a service center. You can contact the service department at (734) 325-1653.
