Had an excellent sales experience with my sales person Drake. Had a small little problem after purchase And the service department was excellent Taking care of that upgrade To my new to me vehicle. Would definitely recommend this dealership for sales and service.
by Melody Markham on 04/08/2025
Your business and kind recommendation mean so much to us all. Thank you for letting us know that Drake took great care of you.
by 2024 VOLVO XC90 ULTIMATE Owner on 03/05/2025Verified Service
Despite the fact I told the lady this was our "complimentary" service and to also checkto make sure they had an oil filter in stock, they forgot both.
No oil filter in stock which took an additional hour of waiting and then they wanteed to charge me over $160.00 for the service. When again reminded them of this , they said "oooh OK, you all set. We won't be back
by Melody Markham on 03/21/2025
We apologize for your experience and inconvenience. Unfortunately, our team did sell out of the required non-Ford filter which caused the delay. We are sorry our team failed to communicate this information to you and will use your feedback to better serve our guests going forward.
by 2018 FORD TAURUS LIMITED Owner on 03/04/2025Verified Service
Consistently courteous, congenial, service-oriented, and offering timely quality service at reasonable prices. In a 50-year professional career, I have been involved in many transportation-oriented activities including vehicle fleet management and maintenance. Germain ranks with the very best!
by Melody Markham on 03/05/2025
We're happy you found our staff supportive during your experiences here at Germain Ford of Beavercreek. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2015 FORD EXPLORER LIMITED Owner on 02/21/2025Verified Service
Service was Okay. New A column guards were replaced.
1.)There was gummy substance on the outside of the guard. Requiring me wipe both sides down with cleaner.
2.)The rubber on driver side was required attention by your serviceman. To place the rubber pieces into the correct placed so water would not down in behind guard and God know where else.
by Melody Markham on 02/21/2025
We appreciate your business and thank you for providing feedback. We are sorry this occurred and have forward your comments to our management team for their immediate review.
by Chris O. on 02/02/2025Verified Service
We took our 2018 Ford Edge in to Germain for a recall repair. They got us scheduled quickly and their courtesy shuttle was extremely helpful. We are very pleased with our repair experience at Gernain Ford of Beavercreek and will not hesitate to go back.
by Melody Markham on 02/05/2025
Our goal is your complete satisfaction. Thank you for sharing.
by 2016 FORD F150 SUPERCREW Owner on 02/01/2025Verified Service
A quick assessment of my emergency brake issue got the repair process rolling. Parts were ordered and installed in a timely manner. I was kept informed throughout the process. My truck is back and feeling like new. All personnel interfaces were courteous and professional. Bottom line, the folks at Germaine made my vehicle repair a pleasant experience.
by Melody Markham on 02/05/2025
We're always striving to give our customers the best experience possible. Thanks for letting us know we're doing a great job!
by 2018 FORD TAURUS LIMITED Owner on 01/23/2025Verified Service
As always, thoroughly professional in every way. The ace technicians solved pesky problems with a headlamp and an HVAC trapdoor actuator. The whole Germain team is top-drawer. Having had a career in various transportation-related pursuits, I'm also very pleased to see talented young women entering the auto servicing industry!
by Melody Markham on 01/23/2025
Your overall satisfaction is our priority. We are proud of our team of professionals that work hard daily to provide our guests with quality service.
by Mark I. on 01/14/2025Verified Service
They always do a great job at a fair price. Also send a short video to your phone detailing the condition of your vehicle and progress of your service. Always a pleasant experience here. The people are very friendly and welcoming. Would recommend them to anyone needing service.
by Melody Markham on 01/15/2025
Thank you for letting us know that our team continues to ensure you and your vehicle are always a top priority and are thoroughly taken care of.
by 2019 FORD ESCAPE SE Owner on 01/13/2025Verified Service
Hi I like u all I try support u because u good service for me smile I went there and they found oil filter defected I drive next day no problem next day on Sunday it came back oil red light when I stopped started red oil light on when green light I drove red oil light off now I notice gas not do go I left my house to work aready 1/4 gone gas normal around trip 1/4 1 day I hope u all help me out. Have great day
by 2010 FORD FUSION HYBRID Owner on 11/18/2024Verified Service
Friendly but... They replaced my battery without giving me an option. I was told the battery voltage was low WITHOUT being given the suggestion to try putting it on a battery charger. They only gave me the option of replacing it. Dropped off the car with 1/4 tank of gas - received it back with a low fuel warning and only 19 miles left drivable before empty. Felt like they were nickel and diming me to death.
by Melody Markham on 11/18/2024
We are sorry to learn you were not completely satisfied with your recent service visit and apologize for any confusion or misunderstanding. Please contact our Service Director, Todd Tuttle at 937-490-5319 so he may address this matter with you.
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 11/08/2024Verified Service
For the price paid, I would expect for them to update the oil life counter as well as the ford app showing service was completed. When a job is being done, please just do it right and fully. Important to not rush the process.
Service counter techs were wonderful and very professional.
Thanks
by Melody Markham on 11/08/2024
We appreciate your business and feedback. Our team is sorry this occurred and apologize that your overall experience was not the quality service you deserve. Your comments have been shared with management for their immediate review.
by 2018 FORD F150 SUPERCREW Owner on 11/01/2024Verified Service
While I was on a trip, I stopped in at Germain Ford (GF) as my engine was running rough, and I had a Check Engine Light on my dash.
The guys at GF moved my F-150 into a service bay, and immediately began to troubleshoot, order parts and put an experienced tech on the job.
KUDO's to GF for getting me back on the road in record time!
by Melody Markham on 11/06/2024
We are happy we were able to assist and get you quickly back on the road. Please let us know if you need anything further.
by 2020 FORD ESCAPE TITANIUM Owner on 10/08/2024Verified Service
The day I brought my car on for a recall was great. Good service, friendly people.
Previously had a problem with getting the appt. Scheduled, I received a call that the part was in and to call and make an appt. So I did. When I called I kept getting transferred. The lady said someone would call me back. Well 2 weeks went by, I called and they made the appointment right away
by Melody Markham on 10/09/2024
We appreciate your business and thank you for sharing your experience. Our team is very sorry for any scheduling inconvenience you experienced and thank you for bringing this concern to our attention.
by 2021 FORD F150 SUPERCREW Owner on 09/15/2024Verified Service
Better than expected I had to order a replacement key for a 2021 f150..
They had told me to take 3 days to get the key the key was here in 2 days.. super job.
Programming they told me and take about 45 minutes it took about 35 minutes.. another great job..
Shop was clean and they did quality service.
by Melody Markham on 09/16/2024
Our team is happy to know we exceeded your expectations. Thank you for sharing.
by Eric E. on 08/21/2024Verified Purchase
Loved that my salesperson Kyle Hausfeld was very open and up front during the entire internet purchase. I asked for the Out the Door OTD price and he was prompt , attentive and honest. I never once felt like I was being played. Would recommend this process with Kyle to my friends and family.
by Melody Markham on 08/21/2024
Hearing that you had an "outstanding" experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain Ford of Beavercreek, we wish you many happy miles in your new car. We look forward to serving you for many years to come!
by 2014 FORD F150 SUPERCREW Owner on 08/19/2024Verified Service
I have not been to a car dealership for service work in a very long time. I usually do most of my own maintenance but my recent experience at Germain Ford Service Department was very pleasant and comfortable. It was a laid-back atmosphere, and I liked the fact that the mechanic actually spoke briefly with me on what he had done before I left. Thanks Germain Ford Service Department.
by Melody Markham on 08/20/2024
Thank you for trusting our team with the service of your vehicle and allowing us to provide you with a quality Germain experience. We hope you will return and allow us the honor of continuing to assist you with your automotive needs.
by 2020 FORD EXPLORER LIMITED Owner on 08/17/2024Verified Service
I scheduled an appointment to get for four new tires, an alignment, and to have an intermittent blue screen backup camera issue addressed. Service Advisor, Josh Hay, informed me there was an open recall on the blue screen issue and that there was also an an open recall on the rear axle bolts. Maintenance installed tires, performed the alignment and took care of the recalls. As always Germain Ford service was superb.
by Melody Markham on 08/20/2024
Your continued business and trust in our team are greatly appreciated. Thank you for choosing German Ford of Beavercreek for your service needs.
by 2019 FORD F350 SUPER DUTY Owner on 06/24/2024Verified Service
Work done in a timely fashion and done correctly. I was kept well informed of progress. I was offered a ride home in the event I wanted to leave my truck rather than wait on it. My only wish is that they would wash my vehicle after service (this is an option offered by another local Lincoln/ford dealership). Otherwise, all is great!
by Melody Markham on 06/25/2024
We thank you for your business and feedback.
by 2015 FORD FUSION TITANIUM Owner on 05/04/2024Verified Service
My experience with Germain Ford service department was very pleasant from scheduling to the actual drop and the services that I was there for. I was there to get a few recalls taking care of and right from the start they were knowledgeable and very informative about what I needed done even though the services were free. They treated me as special as a paying customer.
by Melody Markham on 05/07/2024
Our team works hard to ensure a positive experience at every touchpoint. Thank you for sharing.
by 2017 FORD ESCAPE SE Owner on 03/03/2024Verified Service
Had my oil changed and tires rotated along with the full service. Trevor took care of me. He was very professional and took care of everything I needed. Needless to say I will definitely be back and I will be asking for Trevor again. Thank you for great service!
by Melody Markham on 03/04/2024
Our team appreciates your business and kind words.
