by 2019 CADILLAC XT5 LUXURY Owner on 03/08/2022Verified Service
The work did on my car with A1 but as a customer I was treated like a total stranger. Over the years I have had four different vehicle service there and I dont think that I should be treated like a stranger I should be treated like a regular customer.
by Melody Markham on 03/08/2022
We truly appreciate your business and feedback. It is disappointing to hear that we have not succeeded in making you feel welcome and like the valued customer you are. We have forwarded your comments to our management team to open an internal conversation regarding your concern. Our goal is to ensure every guest receives a positive experience and feels like a member of the Germain family.
by 2019 CADILLAC XT5 LUXURY Owner on 08/13/2021Verified Service
I scheduled a last minute appointment for a minor repair. Everyone at the Germain family of dealerships was amazing. I pulled into the wrong service area (Mercedes) and the service agent helped me get to the area I needed to be in. Great experience from start to finish. I will never take my Cadillac to another dealership again!
by Melody Markham on 08/13/2021
We are happy to know your overall experience was a positive one. Thank you for sharing. Our team looks forward to continuing to provide you with your service needs.
by 2021 CADILLAC XT5 SPORT Owner on 07/24/2021Verified Service
It appears the interior and exterior protection were finally applied. The second set of front and back window wind guards were installed to replace the front cracked ones. However, the second set are causing the front windows to automatically reverse down because they are hanging into the window track. I will contact weather tech to ask for their help getting the proper fit.
by Melody Markham on 07/26/2021
We are sorry to learn that your visit was not a 5-star experience. Our Service Manager Troy will be reaching out to address your concerns.
by 2006 CADILLAC ESCALADE EXT Owner on 04/30/2021Verified Service
Not the quality of service i would expect from a Cadillac Dealership. Told me i needed 2 tie rods when I had just had a total new front suspension put on by another mechanic 5 days prior!!!.
No loaner vehicle available after having my truck 3 days for minimal service. Over one Thousand dollars cost. I will not use their services again.. service advisor didn't know what a rear differential cover was!!!
by Melody Markham on 04/30/2021
Our records indicate we replaced multiple sensors and performed an AWD service. Our prices are compatible in our market area. The tie rods we recommended were discovered during an inspection, we would recommend you check the warranty on the previous service as they did not pass our vehicle inspection. The item our advisor was not aware of was a service we do not offer at our dealership. Our Service Manager Troy would be happy to address any of these items with you in further detail.
by 2020 CADILLAC XT5 PREMIUM LUXURY Owner on 01/26/2021Verified Service
Allie & her crew are friendly while being professional about their jobs. Germain always provides a loaner which is a great perk. While this was a warranty issue, I wouldnt hesitate to take our XT5 there for regular service. Spoke with Service Mgr. who also was friendly & understanding of the issue.
by Melody Markham on 01/27/2021
Thank you for taking the time to leave us this 5-star review and for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well.
by 2005 CADILLAC SRX Owner on 12/22/2020Verified Service
My big problem I have with Germain Cadillac of Easton, concerning service/maintenance, is that I have to go to the dealership retail sales department, and then they have to take my car to the remote service location. I would prefer just taking it to the remote location for the services.
by Melody Markham on 12/23/2020
Thank you for your business as well as your feedback.
by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 07/05/2020Verified Service
Great service center, I dropped my car off for scheduled service the following day, then to my surprise I received a call that they were able to fit my car in for the needed repair that very day and that the job was complete & the car was ready for pick up.
by Melody Markham on 07/06/2020
We appreciate your positive feedback and business. Providing a quality 5-star experience every time is our goal. See you next visit.
by 2018 CADILLAC XT5 PLATINUM Owner on 02/06/2020Verified Service
Good. I dont like the Lyft service- I waited and the ride to my office- I didnt like. I had someone bring me to pick up my car.
To save time. When you pull in for service, the people out there should do the write up, instead of pulling someone from the office.
by Melody Markham on 02/06/2020
We thank you for choosing Germain Cadillac of Easton and thank you for your feedback. Our team is always interested in our guest's comments and suggestions.
by 2019 CADILLAC XT5 LUXURY Owner on 12/23/2019Verified Service
All the info I had available to me stated first oil change was free. However, to my surprise, when I arrived at service dept I was told free oil change expired since I purchased a loaner car. It expired before I purchased the car. After follow up conversation with customer service instead of next oil change free. I was mailed a refund check creating an inconvenient trip to the bank to deposit.
by Melody Markham on 12/24/2019
We apologize for any inconvenience. Our team appreciates your business and feedback.
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 12/19/2019Verified Service
I love the continuity of having the same service manager every time I have my car serviced. He knows me and my vehicle history and always asks about any additional concerns. Everyone in the service department is very professional and my vehicle is always serviced promptly and thoroughly (and I appreciate the car wash).
by Melody Markham on 12/19/2019
Thank you for leaving us this positive feedback on your experience with our team. Each member of our staff comes to work dedicated to serving our guests. We look forward to your continued business.
by Jennifer S. on 07/15/2019Verified Shopper
Although I ended up buying a vehicle at another dealership because they had the one I wanted (I was looking at used cars so I had to go with whatever the inventory was), I will definitely try to purchase a vehicle from this dealership in the future when my daughter is ready for a car. Worked with Adam Gentry and I can't say enough good things about him he was excellent to work with and I really wanted to purchase a car from him.
by Melody Markham on 07/18/2019
We congratulate you on the purchase of your previously loved car. Although we did not have the perfect vehicle to meet your needs we appreciate the opportunity to earn your business. Your kind words about your experience with Adam are truly appreciated. When you are ready, he will be here ready to assist.
by Rick B. on 03/27/2019Verified Purchase
Contacted Germain via email and they immediately followed up with me. Set an appointment with salesman, Brad. Went to the dealership two days later. Had the car out and ready for a test drive. We drove it and say down to discuss the deal. Details worked out and we made the purchase. We are very pleased with the car and the buying experience. Highly recommend Brad and Germain Cadillac.
by Melody Markham on 05/07/2019
We truly appreciate your positive feedback and kind recommendation.
by 2013 CADILLAC ATS PREMIUM Owner on 08/12/2018Verified Service
Attempted to gouge me for services my car did not need. Went across town to the other dealership where they handled the issues left behind, badly balanced tires that was causing my car to pull while driving. Not the first issue with them, finally to the point I won't be back.
by 2016 CADILLAC ATS LUXURY AWD Owner on 07/11/2018Verified Service
I told the technician that the left side of the car was squeaking. He said they oiled it. Its still squeaking. No need to report it. Germain isnt going to do anything but have me return repeatedly to no avail and to waste my time just as they have done in the past with all of the other issues with this car that has not been resolved!!!
by on 07/27/2018
We are sorry to know you are not completely satisfied with your visit. It deeply saddens us that you feel we waste your time. Our goal is to correct your concern, please reach out to your service advisor and allow us the opportunity to address this matter.
by David T. on 07/07/2018Verified Shopper
Very antiquated way of doing business. Very distrustful of customer unless your sitting in their showroom. You cant buy the car online. Despite committing to buy the car in writing, getting approved for financing, the car was available available for sale until I arrived to sign the paperwork. The car was sold to someone else because I did not arrive quickly enough and I applied for credit needlessly.
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 01/06/2018Verified Service
Excellent service. Very good experience in all areas of my service needs and making me feel like an valuable customer. I really appreciate the confidence they have given me in taking care of our service needs. The best service I have ever experienced, it's worth buying a CADILLAC !
by on 01/10/2018
We thank you for the trust you have in our service department and truly appreciate your business.
by 2013 CADILLAC ATS LUXURY Owner on 12/14/2015Verified Service
Excellent service. Matt Took really good care of me.I was going in for a quick oil change. Matt said there was a recall and it would take more time. No problem, he immediately had a car waiting and ready to go just for me. Anyway you look at it, that's service.
by on 05/16/2016
We appreciate the 5 stars and the kind words about Matt. Our team is dedicated to providing our guests a quality service experience. Thank you for sharing yours.
by 2025 CADILLAC CT4 SPORT Owner on 06/09/2026Verified Service
Excellent customer service my preferred shop to service my car
by Melody Markham on 06/10/2026
We truly value your business and thank you for sharing your experience with our service team.
by 2025 CADILLAC LYRIQ SPORT Owner on 06/02/2026Verified Service
attention to detail, friendly staff
by Melody Markham on 06/03/2026
Thank you for sharing such kind words about our team.
by 2026 CADILLAC OPTIQ SPORT Owner on 05/22/2026Verified Service
Super friendly and new what they were doing
by Melody Markham on 05/22/2026
We truly value your business and are happy you enjoyed a 5-star experience.
