When I took my car in for an oil change I was told it would take about an hour and 15 minutes. It took twice as long and I was given a list of additional recommended repairs that came out to be over $4000.00. My response was "F*** that". I'm currently getting a second opinion on the additional repairs.
by Gerald Jones Volvo Subaru on 10/01/2025
Thank you for sharing your feedback with us. We sincerely apologize for the longer-than-expected wait time and for any frustration caused by the repair recommendations. Our goal is always to provide clear, transparent communication and ensure our customers feel comfortable and confident in their service decisions. We respect your choice to seek a second opinion and would be glad to review the recommendations with you in detail to explain what's urgent, what's preventative, and what options you may have. Please feel free to reach out to us directlywe'd appreciate the opportunity to restore your confidence in our service team.
by 2020 SUBARU FORESTER Owner on 09/11/2025Verified Service
60 month scheduled maintenance was done quicker than I thought it would. A bit pricey ($920) so I wished I could have shopped around but unfortunately the dealership has a captive audience since the nearest competing dealership 80 miles from my home versus 40 miles to the Gerald Jones dealership.
by Gerald Jones Volvo Subaru on 09/12/2025
Thank you for sharing your feedback! We're glad to hear your 60-month scheduled maintenance was completed quicker than expected. We understand that maintenance costs can feel significant, and we appreciate your honesty. Our team works hard to provide thorough, high-quality service and convenience you can rely on. We truly value your trust and the opportunity to serve you!
by 2022 SUBARU OUTBACK WILDERNESS Owner on 09/02/2025Verified Service
I did not have a service on September 1. I also received an email on August 20th and 23rd about missing an appointment I did not make. I had and attended a service earlier in August for my screen blanking (which I was told was a known malfunction but didn't know the cause). However as this experience request is for a service I didn't have but looks like I was marked down for I cannot recommend something I didn't get.
by Gerald Jones Volvo Subaru on 09/03/2025
I appreciate the opportunity to learn about your recent experience in our service department. Customer satisfaction is very important to us, and we apologize if we fell short of your expectations. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Sincerely,
Virginia Atkins
Digital Marketing Director
(706) 228-7017
by 2024 SUBARU CROSSTREK LIMITED Owner on 08/03/2025Verified Service
Always excellent care and attention to detail.
My seatbelt sensor is still acting up on me. It did not fuss when Brandon sat in the drivers seat. It chooses to only beep for a full minute after I am buckeled in and car is in drive. It eventually does stop . It's just annoying.
by Gerald Jones Volvo Subaru on 08/04/2025
Thank you for your feedback and for trusting us with your vehicle. We're glad to hear you appreciate the care and attention to detail from our team. We're sorry to hear your seatbelt sensor is still giving you troubleplease don't hesitate to bring it back in so we can take another look and work toward getting that resolved for you.
by 2024 SUBARU OUTBACK TOURING Owner on 07/23/2025Verified Service
Scheduled service for my 2024 Subaru on a Saturday afternoon. Arrived 15 minutes prior to my appt and was immediately taken care of. Great flexability for scheduling all through out the week. Comfortable waiting area. Very professional and polite Service Advisor.
by Gerald Jones Volvo Subaru on 07/24/2025
Thank you for sharing your experience! We're thrilled to hear that scheduling was easy and flexible, and that our team took care of you right away. It's great to know you found the waiting area comfortable and your Service Advisor professional and polite. We appreciate your trust in us and look forward to seeing you again!
by 2024 SUBARU FORESTER WILDERNESS Owner on 07/18/2025Verified Service
Gerald Jones Subaru service department was less than satisfactory. Trying to connect with the service department via telephone was difficult. We had to contact a sales person on the phone to facilitate contact with the service department to schedule routine service appointment. The overall manner of the Gerald Jones Subaru service department was not customer service oriented and care.
by Gerald Jones Volvo Subaru on 07/18/2025
I appreciate the opportunity to learn about your recent experience in our service department. Customer satisfaction is very important to us, and we apologize if we fell short of your expectations. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Sincerely,
Virginia Atkins
Digital Marketing Director
(706) 228-7017
by 2015 SUBARU OUTBACK 2.5I LIMITED Owner on 06/19/2025Verified Service
I called for an oil change only and Gerald Jones was able to get me in the same day. I live about an hour from the dealership and was already in town so that was VERY convenient for me. The service department also performed a multi-point inspection and advised of other needed services.
by Virginia Atkins on 06/25/2025
Thank you for the 5-star review! We're glad Gerald Jones Volvo Cars and Gerald Jones Subaru could accommodate your same-day oil change and provide a thorough multi-point inspection. We appreciate you and look forward to serving you again!
by 2021 SUBARU OUTBACK TOURING Owner on 06/13/2025Verified Service
As always received great service from all of your staff.
I do however have a complaint that there is still no simple vacuum service available. I get a free pass at a car wash bit I needed someone to vacuum the drivers side for me because I physically can't do it. Please bring that small service back.
by Gerald Jones Volvo Subaru on 06/14/2025
Thank you so much for your continued support and kind words about our staffwe truly appreciate it. We also want to thank you for your honest feedback regarding the vacuum service. We understand how important even the small details can be, especially when it comes to accessibility and comfort. Your concern has been shared with our team, and we'll absolutely take it into consideration as we look for ways to better serve all of our customers. Thank you again for bringing this to our attention!
by 2022 VOLVO S60 B5 INSCRIPTION Shopper on 05/27/2025Verified Purchase
It was the best experience in all my years of purchasing a vehicle, the customer service was amazing and often not something you see in today's world. I will definitely recommend anyone looking to buy and new or pre owned vehicle.to stop by here first.
by Gerald Jones Subaru Volvo on 05/28/2025
Thank you so much for your kind words! We're truly honored to have given you the best car-buying experience you've ever had. Providing exceptional customer service is something we take great pride in, and hearing that it stood out to you means the world to us. We sincerely appreciate your recommendation and look forward to welcoming your friends and family in the future. Enjoy your new vehicle, and thank you again for choosing us!
by 2025 SUBARU ASCENT ONYX EDITION Owner on 05/26/2025Verified Service
I had an excellent service experience with Gerald Jones Subaru. They addressed all my questions about my new ascent and took care of all my needs. They maintain a great balance with efficiency and customer care. I recommend them to anyone I know in need of service.
by Gerald Jones Volvo Subaru on 05/28/2025
That's wonderful to hear! We're so glad Gerald Jones Subaru provided you with an excellent service experience. It's great they addressed all your questions about your new Ascent and took care of all your needs, striking a great balance with efficiency and customer care. We appreciate you recommending them!
by 2022 SUBARU WRX PREMIUM Owner on 04/28/2025Verified Service
Ashley Rodwell took great care of me! I came in as an unscheduled appointment due to having a nail in my tire. She quickly fit me in, got the service team to patch the whole, and returned my car just as I finished my snack and coffee in the lobby. Thank you!
by Gerald Jones Volvo Subaru on 04/29/2025
Thank you so much for sharing your experience! We're thrilled to hear Ashley Rodwell was able to take such great care of you, especially on short notice. We'll be sure to pass along your kind wordsshe'll love hearing them! We're glad you were able to relax while we got you safely back on the road.
by 2021 VOLVO XC40 T4 R-DESIGN Owner on 03/14/2025Verified Service
First time with Volvo service, the waiting area and bathroom facilities were very clean and comfortable. The young man dealing with us was very nice and professional. The price is Higher for an oil change but I expected changes in charges from my Honda CRV. I still love my Volvo ! I was please with everyone I dealt with. I'll definitely be back. Dale Knox
by Gerald Jones Volvo Subaru on 03/15/2025
Thank you for sharing your experience, Dale! We're glad to hear that your first Volvo service visit was a positive one and that you found our waiting area and facilities clean and comfortable. Our team strives to provide professional and friendly service, and we're happy to know you felt well taken care of. We appreciate your understanding of the pricing differences and, most importantly, your continued love for your Volvo! We look forward to seeing you again for your next visit.
by 2024 SUBARU WRX PREMIUM Owner on 02/24/2025Verified Service
All the individuals I spoke to were both polite and professional. They were also quick and I was out of there in record time for an oil change. Thank you to the staff there for the speediness. I hate sitting for hours for a simple oil change so that was a bonus I wasn't expecting.
by Gerald Jones Volvo Subaru on 02/25/2025
We're so happy to hear that you had a quick and smooth experience! Our team works hard to provide efficient service while keeping things professional and friendly. Thank you for trusting uswe look forward to seeing you next time!
by 2024 VOLVO S60 PLUS Owner on 02/22/2025Verified Service
Didn't realize how expensive one tire is - and that was with a discount! Thank you for rotating the tires. Also, when you replaced the tire, no one transferred the original valve-stem cap (nice green indicator cap) to the new tire. Now I have one odd cap.
by Gerald Jones Volvo Subaru on 02/24/2025
Thank you for your feedback! We understand that tire costs can be surprising, even with a discount, and we appreciate your trust in us for your service needs. We apologize for the missing valve-stem cap and would be happy to make it right. Please stop by, and we'll ensure you have a matching set. Let us know how we can assist you furtherwe're always here to help!
by 2017 VOLVO S90 T5 MOMENTUM Owner on 02/14/2025Verified Service
The service personal kept me informed of progress, checked my vehicle over and gave recommendations of future repairs that might be needed shortly or later upcoming. They do excellent work, nice clean waiting area with coffee. OH, my Volvo is a great product!!
by Gerald Jones Volvo Subaru on 02/17/2025
Thank you for your thoughtful review! We're glad to hear our team kept you informed and provided helpful recommendations. It's great to know you enjoyed our waiting area as well! We appreciate your trust in us and your Volvoit's truly a fantastic vehicle! We look forward to serving you again in the future.
by 2019 SUBARU OUTBACK 2.5I PREM/LIMITED Owner on 02/10/2025Verified Service
LOLOL. First you were going to charge my husband $360 for a new battery and when he said he wasn't going to pay that, you went and looked for the warranty information. For a warranty that's most likely nonexistent. WHATTTTT? Were you making stuff up the first time or the second time, or both?
by Gerald Jones Volvo Subaru on 02/10/2025
I appreciate the opportunity to learn about your recent experience in our service department. Customer satisfaction is very important to us, and we apologize if we fell short of your expectations. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Sincerely,
Virginia Atkins
Digital Marketing Director
706-854-9200
by 2024 SUBARU OUTBACK PREMIUM Owner on 12/31/2024Verified Service
It was raining and there garage was full. 2 people came out to see how they could help me. I said I am waiting for service. They said the garage should be empty in a few minutes and it was. Brandon, my service advisor was very respectful and explained what they did.
by Gerald Jones Volvo Subaru on 01/02/2025
Thank you for sharing your experience with us! We're so glad to hear that our team was attentive and worked quickly to make space for you, even in the rain. It's great to know that Brandon provided respectful and clear communication about your service. We always strive to make every visit as smooth and pleasant as possible. If there's anything else we can assist you with, don't hesitate to let us know. We look forward to serving you again!
by 2022 SUBARU OUTBACK PREMIUM Owner on 12/17/2024Verified Service
I had a flat tire. I called and set up an appointment for them to fix it. They repaired my tire and checked out the rest of my car to make sure everything was good, including topping off all fluids, checked brakes, etc. Best service department ever!
Thanks!
by Gerald Jones Volvo Subaru on 12/18/2024
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to take care of your tire and ensure your vehicle was in great shape. Providing thorough and top-quality service is what we strive for, and we're glad we could exceed your expectations. If you need anything else, we're always here to help. Safe travels!
by 2022 VOLVO XC60 B6 INSCRIPTION Owner on 11/21/2024Verified Service
The only thing I didn't like was trying to call and schedule the appointment. No one was answering the phone in the service department. I called 2 days in a row. The second day I called the main line and had to let them know that I wasn't getting an answer in the service department. They notified them, then I was transferred over there. Other than that, everything else was ok.
by Gerald Jones Volvo Subaru on 11/22/2024
Thank you for your feedback! We apologize for the inconvenience you experienced trying to reach the service department. Your time is valuable, and we're sorry that you had to go through additional steps to schedule your appointment. We'll look into this to ensure that we improve our response times in the future. We're glad to hear everything else was to your satisfaction, and we appreciate your understanding!
by 2020 SUBARU OUTBACK PREMIUM Owner on 10/09/2025Verified Service
Everything was explained to me in a professional manner and the service was completed in a timely manner.
by Gerald Jones Volvo Subaru on 10/09/2025
Thank you for your feedback! We're glad to hear that our team provided clear explanations and timely serviceyour satisfaction is our priority!
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Service Information
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2,954 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Gerald Jones Volvo Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gerald Jones Volvo Subaru specializes in these makes, in addition to many others.
What do verified customers think about Gerald Jones Volvo Subaru in Augusta, GA? Verified customers who visit Gerald Jones Volvo Subaru in Augusta, GA rate this business 4.7 out of 5 stars, with 1,250 reviews. 2,954 customers favorited this location.How can I contact Gerald Jones Volvo Subaru in Augusta, GA? To reach the sales team at Gerald Jones Volvo Subaru in Augusta, GA, call (706) 760-2501. To reach the service department, call (866) 980-6196How can I schedule a service appointment with Gerald Jones Volvo Subaru in Augusta, GA? You can schedule a service appointment at Gerald Jones Volvo Subaru in Augusta, GA through CARFAX.What are the shop amenities offered by Gerald Jones Volvo Subaru in Augusta, GA? Gerald Jones Volvo Subaru in Augusta, GA offers the following amenities: Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Gerald Jones Volvo Subaru in Augusta, GA have a service center? Yes, Gerald Jones Volvo Subaru in Augusta, GA does have a service center. You can contact the service department at (866) 980-6196.
