by 2024 GMC SIERRA K1500 SLT Owner on 05/24/2025Verified Service
I brought my vehicle in for a safety recall and service. I'm disappointed that I couldn't get a firm answer on if my vehicle was affected or what was going to be done. All I received was we're not sure. At a minimum I should have been told if my vehicle was actually tested for the recall and the results.
by Gerald Jones GMC on 05/26/2025
Thank you for your feedback. We understand your frustration and apologize for any confusion. We did explain that, per General Motors, the remedy for the recall is not yet available. Unfortunately, recall repairs and availability are determined solely by the manufacturer, and at this time, GM has not released a fix or further instructions. We completely agree that more clarity would be helpful, and we will continue to monitor the situation so we can take action as soon as GM provides a solution. We appreciate your patience and are here to support you however we can in the meantime.
by 2018 BUICK ENCLAVE PREMIUM Owner on 04/01/2025Verified Service
Receptionist was really nice. But it's the same thing with these guys you go there for one problem they "find" 12 others. Ive been here before for other various problems and every time ive not had a good experience. Spent 2k to fix an issue with my AC. For it only to not work still after i went to get it.
by Gerald Jones GMC on 04/01/2025
We appreciate your feedback and are sorry to hear about your experience. Our goal is always to provide honest, high-quality service and ensure that any issues are properly addressed. We understand how frustrating it can be when a repair doesn't meet expectations, and we'd like the opportunity to make things right. Please reach out to our service team so we can review your concerns and work toward a resolution. Your satisfaction is important to us.
by 2010 TOYOTA TUNDRA DOUBLE CAB SR5 Owner on 11/20/2024Verified Service
Al was really helpful and patient while I waited to receive the funds I needed to purchase my vehicle, then Al went one step beyond to help me with an issue with my vehicle and it didn't take that long to get the issue resolved since my vehicle was sold "As-Is".
by Gerald Jones GMC on 11/22/2024
Thank you for sharing your experience! We're so happy to hear that Al went above and beyond to assist you, both during the purchase and with resolving the issue. We pride ourselves on providing helpful and patient service, and it's great to know Al made your experience a positive one. If you ever need anything else, feel free to reach out!
by 2023 GMC ACADIA SLT Owner on 06/05/2025Verified Service
My vehicle was serviced and returned in a timely manner! The people in Gerald Jones' service department were knowledgeable, fast and friendly.
by 2015 GMC SIERRA K1500 SLE Owner on 05/20/2025Verified Service
The service department is great!!!
It took a little while but they came through greatly. Thank y'all and God bless you all.
by Gerald Jones GMC on 05/20/2025
Thank you so much for your kind words and patience! We're thrilled to hear our service team came through for you. Your support and blessing mean the world to us thank you, and God bless you too! We look forward to seeing you again.
by Byron K. on 04/11/2025Verified Service
Great customer service at the front desk and the service is completed in a timely manner! Worth the drive from Augusta to this location!!
by Gerald Jones GMC on 04/15/2025
Thank you so much for making the trip from Augusta and for the awesome feedback! We're thrilled to hear our team at the front desk and in service made it worth your while. We truly appreciate your support and look forward to seeing you again!
by 2014 BUICK ENCLAVE Owner on 02/27/2025Verified Service
Lee Smart was kind and worked me in to repair a tire I had with a screw stuck in it. I had no appointment and he took care of me. Lee is why I service all of my families vehicles with G.J. Thank You Lee!
by Gerald Jones GMC on 02/28/2025
Thank you for sharing your experience! We're thrilled to hear that Lee went above and beyond to assist you, even without an appointment. His dedication to customer service is truly commendable, and we're lucky to have him on our team. We appreciate your trust in G.J. for all your family's vehicle needs, and we look forward to serving you again in the future. We'll be sure to pass along your kind words to Lee!
by Brendan M. on 02/09/2025Verified Purchase
Byron is now a friend, he was my salesman, excellent place to buy from..salesman excellent, had a piece of trim loose, dealership said we didn't make anything off the auto as it is. So customer service lacked a little
by Gerald Jones GMC on 02/10/2025
Thank you for sharing your experience! We're so glad to hear that Byron made such a great impression and that you enjoyed working with him. We appreciate your feedback regarding the trim piece and will share it with our team to ensure we're always improving our customer service. If there's anything we can do to assist you further, please don't hesitate to reach out!
by 2023 GMC SIERRA K3500 DENALI Owner on 02/08/2025Verified Service
Excellent service from nice people who are truly concerned about taking care of you and your vehicle.
by Gerald Jones GMC on 02/08/2025
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team. Providing top-notch service and genuine care for our customers and their vehicles is always our goal. We appreciate your support and look forward to serving you again!
by 2022 CHEVROLET COLORADO Z71 Owner on 01/26/2025Verified Service
We wandered in looking for a truck of a certain size, but our price point was limited. G.J. worked with us and got us into a different style that we'd not considered, at a price we could work with. Thank you all, especially Mr. Al.
by Gerald Jones GMC on 01/27/2025
Thank you so much for sharing your experience! We're thrilled to hear that our team, especially Mr. Al, was able to work with you to find the perfect vehicle that fit your needs and budget. It's always our goal to explore all options to ensure our customers drive away happy. We appreciate your trust in us and hope you enjoy your new ride!
by 2021 BUICK ENCLAVE ESSENCE Owner on 01/14/2025Verified Service
I was very satisfied with all areas of getting my oil changed. Everyone was very nice and service was great.
by Gerald Jones GMC on 01/17/2025
Thank you for sharing your experience! We're thrilled to hear you were satisfied with your oil change and that our team provided great service. We look forward to serving you again!
by 2022 GMC SIERRA LIMITED K1500 DENA Owner on 01/13/2025Verified Service
This dealership had my truck for 5 weeks waiting on parts.. warranty parts .. was not offered a loaner vehicle until 5 days before mine was ready. I understand they were waiting on parts but the communication was sub par.
by Gerald Jones GMC on 01/14/2025
I appreciate the opportunity to learn about your recent experience in our service department. Customer satisfaction is very important to us, and we apologize if we fell short of your expectations. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Sincerely,
Virginia Atkins
Digital Marketing Director
706-854-9200
by 2016 CHEVROLET COLORADO Z71 Owner on 12/31/2024Verified Service
These folks always do great quality work in a timely manner,and have the best customer service of any dealership that I've ever been to.If you want the best automotive repairs at a reasonable price Gerald Jones is the right place to go to.
by Gerald Jones GMC on 12/31/2024
Thank you for your amazing feedback! We're thrilled to hear that our team consistently delivers quality work and outstanding customer service. Your kind words motivate us to keep providing the best experience possible. We truly appreciate your trust in Gerald Jones and look forward to helping you with your automotive needs in the future!
by 2020 GMC SIERRA K1500 DENALI Owner on 12/23/2024Verified Service
Fast service. In and out quickly. Did exactly what I asked for. It helps to be the first appointment of the day.
by Gerald Jones GMC on 12/24/2024
Thank you for sharing your experience! We're glad to hear our team delivered fast and efficient service, exactly as you requested. Scheduling the first appointment of the day is always a great strategy! We appreciate your visit and look forward to serving you again.
by 2023 GMC YUKON/DENALI Owner on 12/06/2024Verified Service
No issues, service department did what they said the could do in a timely manner. We appreciate their commitment to quality service.
by Gerald Jones GMC on 12/09/2024
Thank you for your positive feedback! We're pleased to hear that our service department met your expectations and delivered on their promise. Your appreciation means a lot to us, and we're committed to maintaining the high standards of service you deserve.
by 2023 GMC SIERRA K1500 DENALI Owner on 11/30/2024Verified Service
The experience from start (scheduling} to finish (job complete) was handled in s very professional manner.
by Gerald Jones GMC on 12/04/2024
Thank you for sharing your feedback! We're so glad to hear that your experience, from scheduling to completion, was handled professionally. Your satisfaction is our priority, and we look forward to assisting you again in the future!
by 2024 CHEVROLET SILVERADO K1500 LTZ Owner on 11/23/2024Verified Service
Although my wait took a little longer than expected (it took about 30 minutes to start service after my appointed time) the service was completed in a very professional manner.
by Gerald Jones GMC on 12/10/2024
Thank you for your feedback and for your patience. We apologize for the delay in starting your service and appreciate your understanding. We're glad to hear that the service itself met your expectations and was completed professionally. Your input helps us improve, and we hope to make your next visit even more efficient!
by Byron K. on 11/18/2024Verified Service
Great experience overall, worth the drive from Augusta. Will never use the GMC In Augusta again!! You will receive a timely appointment when you request it!!
by Gerald Jones GMC on 11/18/2024
Thank you for making the drive to visit us! We're so glad to hear you had a great experience and that we could provide the service you deserve. If there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to seeing you again!
by 2018 GMC ACADIA DENALI Owner on 11/01/2024Verified Service
Fixed my problem quickly and effectively, and got me back on the road with professional service. Clean, friendly, and helpful!
by Gerald Jones GMC on 11/05/2024
Thank you for the fantastic feedback! We're thrilled to hear that we could resolve your issue quickly and effectively. Our team takes pride in providing clean and friendly service, and we're glad you had a positive experience. If you need anything else in the future, we're here to help! Safe travels!
by 2003 GMC ENVOY Owner on 10/27/2024Verified Service
Vehicle was running rough and Jennifer told me what was going to happen and she would call once inspections was complete. Gave expected completion time and they met it. Lee held up his end. They are all highly professional.
by Gerald Jones GMC on 10/28/2024
Thank you so much for sharing your experience! We're thrilled to hear that Jennifer and Lee kept you informed and delivered on their promises. Our team always aims for clear communication and timely service, and it's wonderful to know that came through for you. We appreciate your trust in us!
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Service Information
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1,219 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Gerald Jones GMC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gerald Jones GMC specializes in these makes, in addition to many others.
What do verified customers think about Gerald Jones GMC in Graniteville, SC? Verified customers who visit Gerald Jones GMC in Graniteville, SC rate this business 4.7 out of 5 stars, with 161 reviews. 1,219 customers favorited this location.How can I contact Gerald Jones GMC in Graniteville, SC? To reach the sales team at Gerald Jones GMC in Graniteville, SC, call (803) 859-6072. To reach the service department, call (803) 663-9752How can I schedule a service appointment with Gerald Jones GMC in Graniteville, SC? You can schedule a service appointment at Gerald Jones GMC in Graniteville, SC through CARFAX.What are the shop amenities offered by Gerald Jones GMC in Graniteville, SC? Gerald Jones GMC in Graniteville, SC offers the following amenities: Complimentary Drinks, Free Wi-Fi, Mobile Charging Station and Snacks.Does Gerald Jones GMC in Graniteville, SC have a service center? Yes, Gerald Jones GMC in Graniteville, SC does have a service center. You can contact the service department at (803) 663-9752.
