by 2012 RAM 1500 LARAMIE Owner on 10/06/2024Verified Service
I certainly did not like their way of charging customers, I need a four wheel drive system service and they wanted me to pay for diagnostic plus their charges are realy outrageous. For the above mentioned service i was made to pay almost $800, They said they flush and add fluids to the differentials and the transfer case, otherwise the staff is respectful
by Gengras Chrysler Dodge Jeep LLC on 10/09/2024
Thank you for sharing your feedback. It's concerning to hear about the pricing issues, and we apologize if our charges seemed excessive. We strive to provide transparent and fair service costs, so it's helpful to know where improvements can be made. If you'd like to discuss this further or have any other concerns, please feel free to reach out at your convenience. Thank you, Kyle Watts - Service Manager - 860-727-6480
by 2009 JEEP WRANGLER X Owner on 10/05/2024Verified Service
Service department is unreliable at best. They are unfamiliar with stellantis (factory) warranties. They do not return calls in a timely manner. They quote for repairs that do not need to be completed. Overall, it was a horrible shop to deal with. Go somewhere else to get any work done, especially factory warranty work. They use to be the flagship of the Gengras group, but they definitely are not any longer.
by Gengras Chrysler Dodge Jeep LLC on 10/09/2024
It's disappointing to hear about your experience with our service department. We strive for reliability and transparency, so this feedback is concerning. Please reach out directly if you'd like to discuss these concerns further or if there's any additional feedback you'd like to share. Thank you, Kyle Watts - Service Manager - 860-727-6480
by 2014 CHRYSLER TOWN & COUNTRY TOURING ED Owner on 09/29/2024Verified Service
Everything fine except one minor item...my car interior and trunk was very sandy and dirty after a summer at the beach...interior cleaned except for trunk...it was never vacuumed...lots of sand and leaves left behind...bill was quite hefty so this was disappointing...I am quite elderly so am unable to do this myself otherwise everything ok.
by Gengras Chrysler Dodge Jeep LLC on 09/30/2024
We appreciate your feedback and are glad to hear that most of the service met your expectations. However, we apologize for missing the trunk during cleaning, especially given its importance to you. Please reach out so we can make this right. Thank you, Kyle Watts - Service Manager - 860-727-6480
by 2022 RAM 3500 TRADESMAN Owner on 02/02/2024Verified Service
Brought in my ram 3500 2022 end of December 2023 for the 4th time on the same issue and I got it back end of January 2023. Drove it for a day and the check engine light was back on again for an issue I was told was fixed. Called the dealership I was I will get a call back by the service manager and here I'm 2 days later still waiting on the call back. This is a brand new truck that I just purchased in May 2023.
by Gengras Chrysler Dodge Jeep LLC on 02/05/2024
Thank you for the review. I sincerely apologize for the lack of follow-up and will be contacting you shortly to discuss these concerns further. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480
by 2016 JEEP CHEROKEE TRAILHAWK Owner on 05/27/2023Verified Service
They kept the car for a week, same problem we've been having. Not only that, they did NOT call the Warranty company, instead we paid the whole bill and contacted them ourselves. They told us they would call us back in 24 hours with an answer as to what happened; never heard from them. HIGHLY annoyed and would NOT recommend them to anyone as their customer service is highly lacking!!!
by Gengras Chrysler Dodge Jeep LLC on 05/30/2023
Thank you for the review. I'm disappointed to hear we didn't leave you with a better impression and sincerely apologize for any frustration or inconvenience caused by this experience. I will make sure the situation gets reviewed with our team and invite you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Rebecca Hutchings - Service Manager - 860-727-6480
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 11/15/2022Verified Service
Waited 2 days to hear from them. When my car was finally ready, I waited in line trying to pick up my car. I asked an employee if I was in the right place to pick up my car and pay. He said yes. I waited 25 minutes and found out all I had to do was go to a cashier. No signs, no one who really asked anyone in line what they were there for. They changed my oil and never reset the oil change warning. Never going back.
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper on 08/05/2022Verified Shopper
The salesmen (Ethan) was polite and very helpful. There was no pressure as I explained I was in no hurry to buy. The offer on my trade in was less than expected. I did receive a phone call later that day saying they would give me more for my trade.I did not buy from this dealership.
by 2012 JEEP GRAND CHEROKEE LAREDO Owner on 04/21/2022Verified Service
This past experience with Gengras has been my overall best experience I have had here in such a long long time. KATE my service advisor and I honestly can't remember to 2 different managers that I deal with but they were all phenomenal. I can tell there have been some changes over the last 9 years or so that I've been visiting here. I just hope that it all continues on the upward spiral. Thanks again Kate and Team.
Brandon
by 2010 JEEP WRANGLER UNLIMITED SPORT Owner on 04/21/2022Verified Service
Super amazing service. They cleaned the whole front inside of my Jeep, including the mats, after a routine oil change. I actually felt guilty because it was a total mess and I would never imagine a dealership would do that for you. Very much appreciated and great service all around. Friendly service technicians as well. Thanks so much!!!
by 2014 DODGE DURANGO CITADEL Owner on 11/30/2021Verified Service
I scheduled for an oil change and to examine the emergency brake (soft pedal). Dropped the car off before 9AM and didnt hear back. Called multiple times with no clarity on when the vehicle would be complete. Finally told them not to bother and I would just pick up the car. Disappointing service experience and not the first time they have let me down.
by 2021 JEEP GLADIATOR SPORT Owner on 10/24/2021Verified Service
Was without my Gladiator for 12 weeks. Worst service I have ever received from anyone, ever.
*Quality of completed project = Good.
*Communication from dealership = Horrid.
*Ability of dealership to keep its commitments = none!!
If your looking for an honest service department, this is not the place to go.
by 2008 CHRYSLER SEBRING TOURING Owner on 09/26/2021Verified Service
Paid them $189 to diagnose problem with convertible top. They agreed there was a problem but wanted us to spend another $600 to find out what it was. They would not guarantee their work and had no clue as to what the final cost might be. Would never go back to them again for any sort of service.
by 2017 DODGE JOURNEY GT Owner on 07/26/2021Verified Service
Everything was done in a timely matter. The service advisor quoted me one price, then when I received my bill it was about forty dollars more. Also the service advisor didn't seems to know how much and what blend of oil my car needed. I also appreciated the cleainess and the car wash.
by 2018 RAM 3500 SLT Owner on 01/26/2021Verified Service
Dave my service advisor was awesome very friendly and professional he explained the service that was going to be performed on my vehicle. Kept me informed with text messages. I will definitely be going back for future services. Great job Dave keep up the the good work.
by 2018 CHRYSLER PACIFICA LIMITED PLATINUM Owner on 10/26/2020Verified Service
The people that work there are nice, but my car was there for 2 days (with appt) and nothing was fixed. Also, I never received a call about the status of my car. My husband had to call to find out and we ended up picking up my car on Saturday so it wasn't just sitting there all weekend.
by 2013 JEEP WRANGLER SPORT Owner on 08/21/2020Verified Service
The service is very disappointing & unprofessional... I dropped off my Jeep Wrangler in the afternoon before an 9:00 AM appointment (airbag recall & oil change) on the following day. It's supposed to complete before 12 noon, but they didn't get it done until 4:30 PM. And they overcharged the oil change, from $68 to $110!
by 2008 JEEP LIBERTY SPORT Owner on 05/12/2020Verified Service
POOR....I had an appointment for an 11:15 oil change. I didn't hear anything at 1:00 and stopped by. Nothing had been done. I finally got the car at 2:00. Then, I was given the wrong keys and they had no idea where the car was. This is the second time service has been TERRIBLE! I will NOT recommend them for anything!
by 2015 RAM 1500 ST Owner on 01/07/2020Verified Service
Brought my truck in for service, Jay the service Advisor called me and I addressed I had a concern with a check engine light. Upon service rendered I made a payment for an oil change and new pair of wipers and asked if a check engine light inspection was performed and I was told yes. Drove the truck home to find out my truck started to stall in the middle of the highway and a check engine light surfaced, very disappointed!
by Jeffry G. on 06/15/2025Verified Shopper
I loved ciera's voice, she is in the wrong business. The deal they offered me was less than half of what I had just paid for my motorcycle. These people know what it is worth as I bought it from the people they sold the dealership too. I have been a customer fof the gengras's for years and spent plenty of money on motorcycles. It sucks to have a local ford dealer (who by the way was just going to wholesale the bike) offer me a thousand dollars more. I guess there is just no doing business with them now ??????
by Gengras Chrysler Dodge Jeep LLC on 06/17/2025
Jeffry, our records indicate you've never visited our CDJR location. Is it possible this review was left on the wrong dealership page? If so, we would appreciate if you could remove it from our page and reach out to the appropriate location for further assistance. Thank you, Paul Burkman - General Manager - 8604102000
by John G. on 04/14/2025Verified Shopper
no one ever responded to my email. was planning on setting up time to test drive , but never got a response. thank you
by Gengras Chrysler Dodge Jeep LLC on 04/15/2025
John, I apologize for the lack of response to your email. We strive to be prompt and attentive in our communications, so it's disappointing to hear we missed the mark here. Please feel free to reach out directly so we can assist you with setting up a test drive at your convenience. Thank you, Nick Chellani - General Sales Manager - 8607276400
