From the moment I emailed about my interest in the car, they were very responsive. Yolanda, the sales associate, was awesome. Damion, the finance manager, did a fantastic job of getting me on the road in a timely fashion. They made the car buying experience very pleasurable. Would highly recommend this dealership!
by Genesis of Cary on 12/02/2025
King, thank you for sharing your positive experience with our team here at Genesis of Cary! We'll be sure to pass along your kind words to Yolanda and Damion. Safe travels in your new car!
by 2024 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 11/27/2025Verified Service
Kudos to Sneha for her exceptional attention and customer care!
From the moment I walked in, she made the entire service experience smooth and stress-free. She was patient, thorough in explaining the work being done, and genuinely attentive to every concern I had. It's rare to find someone who combines professionalism with such a personal touch, but Sneha did exactly that.
by Genesis of Cary on 11/27/2025
Thank you for sharing your kind words! We are so glad to hear that Sneha took such great care of you throughout the process. We will pass along these kudos to her and the Genesis of Cary team!
by 2025 GENESIS GV80 PRESTIGE Owner on 11/21/2025Verified Service
Took my car in for 2nd time to get seat fixed, they fixed incorrect seat held car for a full week and then took car back next day for 3rd time and did a poor job of repair, made seat worse. Still not corrected, not a great experience. Service manager kept asking me to leave them a positive review despite not fixing, they cared more about review then vehicle being fixed.
by 2023 GENESIS G70 BASE/PRESTIGE Owner on 11/20/2025Verified Service
Took a week but the work was completed. Shouldn't take that long, it was only a oil change and battery replacement. Not great communication, but my service advisor was nice. Was told they were short staffed, so waiters were priority over my car, but a week is way too long. Hopefully they'll figure it out.
by Genesis of Cary on 11/20/2025
We apologize for the delay in servicing your vehicle and any frustration it may have caused. We understand that a week is too long for an oil change and battery replacement. We would like to address this feedback directly and see if there is anything we can do turn your experience around. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com. Thank you.
by Krisdasabc@gmail C. on 11/04/2025Verified Service
I was visiting from out of town. The nearest Genesis dealer from me is an hour away and I was traveling through Cary. I needed service on the navigation recall. I scheduled an appt and they were promptly on time. The estimated it would take 45 minutes and were accurate within seconds. I then met with Gene, their electronic expert, who then spent 45 minutes with me walking me through auto parking, start etc.
by Genesis of Cary on 11/04/2025
We're so pleased we could assist during your trip! Thank you for choosing Genesis of Cary and for sharing your support for Gene and the team. Safe travels ahead!
by 2024 GENESIS GV70 BASE/SELECT/ADVANCED Owner on 10/28/2025Verified Service
Had trouble scheduling service. When the basic service was completed, the technician forgot to reset the service needed indicator. Called to ask how to remedy the situation and never received a return phone call. Worst experience of any car dealership I have ever dealt with.
by Genesis of Cary on 10/28/2025
We're very disappointed to read about your recent service scheduling trouble and lack of communication. We aim to provide every guest with a seamless and satisfactory dealership visit, so this feedback is concerning. Please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can address the issue immediately. Thank you.
by 2021 GENESIS GV80 BASE/ADVANCED/ADVANC Owner on 10/25/2025Verified Service
The Service advisor, Ms. Monica Gupta and Service Manager David insure that you are notified about what procedures are being performed to make sure your vehicle is going to be in perfect condition.
They keep you informed and also have the technicians make sure they road test your vehicle to verify everything is working properly.
I am very happy with them and would rate them a 10.
by Genesis of Cary on 10/26/2025
Thank you for choosing Genesis of Cary, and for sharing such positive feedback about our team. We'll be sure to pass along your kind words to Monica, David, and the rest of our team, and we hope to welcome you back next time!
by Howard D. on 10/03/2025Verified Service
For over 5 years Genesis of Cary has been my "GO TO" dealership for service and buying vehicles. True professionalism AT ALL LEVELS. They have NEVER disappointed me on service or sales. Monica, service advisor/assistant manager has AKWAYS EXCEEDED my expectations. Genesis of Cary North Carolina TREAT YOU LIKE FAMILY. That is NOT a SLOGAN--THAT IS EXACTLY WHAT THEY DO... I am a Genesis of Cary customer til the end!!!
by Genesis of Cary on 10/03/2025
Howard, thank you for your loyalty and kind words! We're so pleased Monica and the team always exceed your expectations. We truly appreciate your business and look forward to serving you for many more years. See you next time at Genesis of Cary! Safe travels!
by 2024 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 09/19/2025Verified Service
For a luxury dealer I'd want a bit higher end service. Returning my car washed and vacuumed would be nice. All the other luxury brands seem to be able to do that. The shop seems a little disorganized in receiving customers and delivering vehicles. You just walk in and stand there waiting for someone to acknowledge you. As far as the actual maintenance, it's the only shop in the immediate area and they completed what had to be done.
by Genesis of Cary on 09/22/2025
We appreciate your feedback and will be sure to take this into consideration moving forward. We're disappointed to learn you felt our service center was disorganized, but we are glad we were able to complete the necessary maintenance for you. If there's anything else you'd like to add, feel free to reach out to me. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com
by Steverhew@icloud C. on 09/12/2025Verified Purchase
This is our 3rd car purchased from Johnson Genesis. We are very pleased with both cars that were recently purchased. We were able to get pre-owned vehicles with low mileage. The purchase experience was very easy and the attention we received was more than expected. Cam and Cannon in the Pre-Owned side were very helpful in giving us a good experience.
by Genesis of Cary on 09/12/2025
Thank you for choosing Genesis of Cary again! We're glad Cam and Cannon made your experience so smooth and enjoyable. Safe travels in your new cars!
by 2025 GENESIS GV80 PRESTIGE Owner on 09/05/2025Verified Service
The transaction from start to finish was quick and smooth, minus a few communication hiccups due to multiple people being involved and not knowing my central contact. My GV80 Prestige was super clean and the time and care that I was given to get acclimated to all of the features was amazing!!
by Genesis of Cary on 09/08/2025
We're sorry for any communication hiccups, but we're so glad to hear the rest of the buying process went smoothly! Thank you for highlighting our team and your new GV80 here at Genesis of Cary. Enjoy the ride!
by Howard D. on 06/25/2025Verified Service
Johnson's Genesis of Cary is a FANTASTIC dealership. Caring staff, outstanding technicians, and they really treat you like you are family. Each and every time I bring my vehicle in for service--five years and counting--I have received the VIP treatment. Service advisors actually care about the customers, and go above and beyond to meet your needs. Consistency is the "WORD" that BEST describes the dealership...
by Genesis of Cary on 06/25/2025
Howard, thank you for your loyalty and support! We're happy to hear that our team at Genesis of Cary consistently provides VIP treatment and makes you feel like family. Safe travels until we see you next time!
by Calvintsamuelsjr@gmail C. on 06/13/2025Verified Service
The environment was pleasant, however, what was actually exceptional was the personal service provided by Eathon Long. He kept me up to date on the progress of my vehicle. He offered me a loaner; I declined. Genesis of Cary exceeded my expectations, which cancelled out my grumblings of having to drive
"all the way", to Cary!
by Genesis of Cary on 06/13/2025
Calvin, we're delighted to hear that Eathon and the team at Genesis of Cary exceeded your expectations! Thank you for making the trip out to see us. Safe travels ahead!
by 2024 GENESIS G70 BASE/SPORT PRESTIGE Owner on 06/10/2025Verified Service
This was our first time getting serviced here. I was prepared for a long wait but I was pleased to be in and out quite quickly. Service is fast, efficient and the staff are very friendly. From a prompt check in to asking if you'd like anything to drink I am no longer dreading getting my car serviced.
by Genesis of Cary on 06/10/2025
We're delighted to hear that your first service experience at Genesis of Cary was efficient and pleasant! Our team strives to make every visit as smooth and comfortable as possible. Thank you for choosing us, we look forward to seeing you again!
by 2018 GENESIS G90 PREMIUM Owner on 04/22/2025Verified Service
Eathan Long, our service Advisor, was excellent to work with. He communicated the process step by step, kept us updated throughout. Eathan is professional and pleasant!
Superina, customer service, is always welcoming and greets me with a smile every time I have an appointment. Excellent customer service skills!
Great team at Johnson Genesis in Cary!
by Genesis of Cary on 04/22/2025
Thank you for sharing your experience with us at Genesis of Cary! We're delighted to hear that Eathan and Superina provided excellent service and made your visit enjoyable. We appreciate the kind words about our team, and we look forward to serving you again in the future!
by 2022 GENESIS GV70 BASE/SELECT/ADVANCED Owner on 04/11/2025Verified Service
The service is awful. I have been going there for over four years, and the customer service has significantly declined. There is no one to talk to who can assist. I miss Aaron Standford and the previous team. They cared about the customer and follow-up concerns. In the mids of providing service to me she stopped to do other things without saying anything.
by Genesis of Cary on 04/11/2025
It's disappointing to hear about your recent experience, and we apologize for any decline in service you've noticed. We strive to provide attentive customer care, and it's concerning that this wasn't reflected during your visit. If you're open to discussing further or have specific concerns you'd like addressed, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com and we will connect you directly with upper management. Thank you.
by 2024 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 03/10/2025Verified Service
Liked just about everything about this visit.... Agent was very nice... loaner was available, and service done promptly etc.... My only complaint, and it's very small one, is that someone the service tech turned off my auto headlights and I didn't realize it for quite a while driving around NC State University campus after the basketball game.
by Genesis of Cary on 03/11/2025
Thank you for sharing your feedback with us. We greatly appreciate the opportunity to assist with your service needs and apologize for any inconvenience you experienced due to your headlights. If there is anything we can do to further assist you, please let us know.
by 2021 GENESIS G80 BASE/ADVANCED/PRESTIG Owner on 12/30/2024Verified Service
I've been driving for over 50 years and my Genesis G80 is the best car I've owned and driven. I have valet service through Johnson Genesis and after the car was picked up I was updated regularly and the loaner they provided was great. My only complaint I have, and it's minor, was that I had to wait 30 days to schedule my service.
by Genesis of Cary on 12/31/2024
Thank you for sharing your experience with Genesis of Cary! It's great to hear you appreciated the valet service, but we apologize for the wait time in schedulingwe'll work on improving this aspect. Safe travels ahead!
by 2023 GENESIS GV70 BASE/SELECT/ADVANCED Owner on 12/17/2025Verified Service
Easy set up. Seamless pickup and delivery. Constant updates and recommendations. First rate experience start to finish.
by Genesis of Cary on 12/17/2025
We are thrilled you were so satisfied by our service at Genesis of Cary! We value your business and hope to have the opportunity to serve you again in the future!
by 2022 GENESIS GV80 BASE/ADVANCED/ADVANC Owner on 12/13/2025Verified Service
The service advisors were very attentive and professional. I waited while service was being completed and the waiting area is exceptional, comfortable clean seating area.
by Genesis of Cary on 12/15/2025
Thank you for choosing Genesis of Cary. We are so happy to hear that our team made you feel so comfortable during your visit with us. See you next time!
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Service Information
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3,169 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Genesis of Cary specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Genesis of Cary specializes in these makes, in addition to many others.
What do verified customers think about Genesis of Cary in Cary, NC? Verified customers who visit Genesis of Cary in Cary, NC rate this business 4.5 out of 5 stars, with 332 reviews. 3,169 customers favorited this location.How can I contact Genesis of Cary in Cary, NC? To reach the sales team at Genesis of Cary in Cary, NC, call (855) 945-5601. To reach the service department, call (919) 694-6174How can I schedule a service appointment with Genesis of Cary in Cary, NC? You can schedule a service appointment at Genesis of Cary in Cary, NC through CARFAX.Does Genesis of Cary in Cary, NC have a service center? Yes, Genesis of Cary in Cary, NC does have a service center. You can contact the service department at (919) 694-6174.
