I had a great experience here! The customer service was excellent, and the waiting area was clean and comfortable. The staff was very informative and helpful without being pushy, which I really appreciated. They even offered snacks and drinks while I waited. I came in for an oil change, and they finished the job quickly and efficiently. I'll definitely be coming back!
by 2023 HYUNDAI PALISADE LIMITED Owner on 08/22/2025Verified Service
Great team here of skilled mechanics and front office customer service at Gemba. Been bringing my vehicles here for years for all kinds of services.
They're trusted and reliable. They go above and beyond to quickly address issues and fix maintenance problems.
by Darryl R. on 09/12/2025Verified Service
I liked, they found the issue quickly and was able to drive off and not have any down time form work.
by 2018 JEEP CHEROKEE LATITUDE PLUS Owner on 08/10/2025Verified Service
They did a great job. Had a leak in my fuel line and the pump was failing. The problem was fixed in a day.
by 2016 MAZDA MAZDA3 TOURING Owner on 06/28/2025Verified Service
Gemba is amazing. John and Al at the front desk have a wonderful way with customer service to the point where I was told to call them any time I have questions about automotive concerns, no matter how far away I am. 10/10 recommend!
by Gemba Automotive on 06/28/2025
Hello!
Thank you so much for the fantastic review! We're thrilled to hear that John and Al made such a positive impact with their customer care. Offering ongoing supportno matter where you areis just one of the ways we try to go above and beyond. We truly appreciate the 10/10 recommendation and are always here when you need us!
Thank you!
-Your Gemba Automotive Team
by 2004 DODGE RAM 1500 ST/SLT Owner on 04/27/2025Verified Service
Great shop, very transparent on everything they do and the price. Explain everything that they do and recommend.
by Gemba Automotive on 04/28/2025
Thank you for the great feedback! Transparency and clear communication are what we're all about We're so glad you had a positive experience and felt confident in everything we recommended. We appreciate your trust!
Thank you!
-Your Gemba Automotive Team
by 2008 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 11/07/2024Verified Service
Great mechanics & excellent service !
U can trust ur vehicle with Gemba Automotive ! I Definitely will continue using them
by 2000 FORD F150 Owner on 08/04/2024Verified Service
John has been a pleasure to work with, his team's work was thorough in analysis and repair, communicating well while I was away, and made critical repairs fit my budget limit. Phoenix Automotive Repair stood out as they are accommodating to me being out of town for a few weeks and schedule around my return to pick-up the vehicle, notifying me of work completion days ahead.
Highly recommended!
by 2014 JEEP CHEROKEE LATITUDE Owner on 07/30/2024Verified Service
I love to do my car service in this place. The principal thing is because they treat my car great, next and principal is because is difficult to found honest mechanics or services.
Just great great great, thank you so much God bless you for great work
by 2016 CHEVROLET SILVERADO K3500 LT Owner on 11/20/2023Verified Service
Best independent mechanic shop in town, always reliable and they go out of their way to make sure you're taken care of. They even follow up with you to make sure everything is going smoothly, how cool is that? If you have multiple issues with your car and you can't fix them all at once, they'll send you a friendly reminder to have it fixed, I like this since it's easy to forget. I highly recommend this shop.
by 2015 FIAT 500 ABARTH Owner on 08/24/2025Verified Service
Friendly, courteous, knowledgeable staff that makes your car maintenance experience a pleasure.
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 08/23/2025Verified Service
Im glad I went to Gemba. My car was serviced and very professional people.
by 2017 CHEVROLET TAHOE LT Owner on 08/12/2025Verified Service
These guys where great to deal with!
by Bolenbach@gmail C. on 08/09/2025Verified Service
Guys does a great job on my 95 corvette.
by 2007 ACURA TL Owner on 08/03/2025Verified Service
I reach costa rica thank you for your help so much
by Gemba Management on 08/04/2025
We appreciate the 5 stars! It means a lot to usthank you for choosing Gemba Automotive.
by 2008 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 07/05/2025Verified Service
I like the timely manner professionalism & courtesy they offer
by Gemba Automotive on 07/07/2025
Hello!
Thank you for the kind words! We're glad you appreciated the professionalism, courtesy, and timely service We're always here to provide a smooth and respectful experience.
Thank you!
-Your Gemba Automotive Team
by 2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 05/19/2025Verified Service
Had a electrical ground short they diagnosed and fixed,
by Gemba Automotive on 06/04/2025
Hello!
Thank you for the review! We're glad we could diagnose and repair the electrical ground short efficiently We appreciate your trust and are here whenever you need us!
Thank you!
-Your Gemba Automotive Team
by 2015 HYUNDAI GENESIS 3.8L Owner on 05/05/2025Verified Service
Timely, got us right in and out. Great customer service.
by Gemba Automotive on 05/06/2025
Hello!
Thank you! We're glad we could get you in and out quickly with great service Your time and trust mean a lot to us!
Thank you!
-Your Gemba Automotive Team
by 2009 FORD EDGE SEL Owner on 04/28/2025Verified Service
Awesome quick service. They don't try to up sell on anything and they give honest advice.
by Gemba Automotive on 04/29/2025
Hello!
Thank you for the awesome review! We're all about fast, honest service with zero pressure We're glad you had a great experience and truly appreciate your trust.
Thank you!
-Your Gemba Automotive Team
by 2017 FORD EXPLORER LIMITED Owner on 04/21/2025Verified Service
The service and honesty was excellent
by Gemba Automotive on 04/22/2025
Hello!
Thank you so much! We're thrilled to hear you had an excellent experience and appreciated the honestythat's exactly what we strive for every day.
Thank you!
-Your Gemba Automotive Team
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Service Information
Top Services Performed
Based on CARFAX Service History, Gemba Automotive - Phoenix specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Gemba Automotive - Phoenix specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Snacks
About Us
At Gemba Automotive, we stand apart by delivering our signature Gemba Hospitality—an experience built on the core values of integrity, transparency, excellence, respect, and teamwork that every member of our team lives by. Our mission is to change th...
What do verified customers think about Gemba Automotive - Phoenix in Phoenix, AZ? Verified customers who visit Gemba Automotive - Phoenix in Phoenix, AZ rate this business 4.8 out of 5 stars, with 69 reviews. 562 customers favorited this location.How can I contact Gemba Automotive - Phoenix in Phoenix, AZ? To reach the service department at Gemba Automotive - Phoenix in Phoenix, AZ, call (602) 671-2278How can I schedule a service appointment with Gemba Automotive - Phoenix in Phoenix, AZ? You can schedule a service appointment at Gemba Automotive - Phoenix in Phoenix, AZ through CARFAX.What are the shop amenities offered by Gemba Automotive - Phoenix in Phoenix, AZ? Gemba Automotive - Phoenix in Phoenix, AZ offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Snacks.
