by 2019 NISSAN ROGUE S/SL/SV Owner on 07/19/2025Verified Service
New key fob was expensive but had to have it. Employees were all friendly and efficient. Salesman Steve answered all questions about the new Pathfinder we checked out.
by 2017 NISSAN TITAN SV/SL/PLAT RESERVE Owner on 07/17/2025Verified Service
Never fails!! Always amazing maintenance service as well as customer service. Keep you updated throughout the service.
by 2021 NISSAN ROGUE SV Owner on 07/09/2025Verified Service
It's always a good experience at this dealership. Only thing is they didn't put my windshield wipers on right. It's making a popping noise now.
by 2019 NISSAN TITAN XD SL/PRO-4X/PLAT Owner on 07/03/2025Verified Service
I liked that the mechanics did a thourgh inspection. I didn't like that it takes so long to get parts.
by 2023 NISSAN MAXIMA PLATINUM Owner on 06/30/2025Verified Service
I liked Jessica's kindness and assistance. Overall, your staff is very helpful and friendly and the service process so far has been a good one each time.
by 2022 NISSAN PATHFINDER PLATINUM Owner on 06/22/2025Verified Service
Great service as always. Madison took care of us and got everything done on two vehicles that we brought in.
by Garlyn Shelton Nissan on 06/23/2025
Thank you! We're glad to hear Madison took great care of you and got everything handled efficiently on both vehicles. We appreciate your continued trust and look forward to serving you again!
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 06/14/2025Verified Service
Fast and reliable. Best service center ever! Every time I go there, I know my car is taken care of. The service manager is beyond amazing and always ready to explain anything I need.
by Garlyn Shelton Nissan on 06/19/2025
Thank you so much! We're thrilled to hear that you consistently receive fast, reliable service and feel confident your vehicle is in good hands. Your kind words about our service manager mean a lotwe're lucky to have such a dedicated team. We appreciate your loyalty and look forward to your next visit!
by 2023 NISSAN TITAN SV/SL/PRO-4X/PLAT Owner on 06/08/2025Verified Service
As always when my truck needs serviced or fixed I go here because the customer service excellent. Went to Bates nissan in Killeen one time never again I will drive the hour to go here.
by Garlyn Shelton Nissan on 06/10/2025
Thank you for your loyalty and kind words! We're honored to be your go-to service center and are glad our customer service keeps you coming backeven with the longer drive. We truly appreciate your trust and look forward to continuing to take great care of you and your truck!
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 04/20/2025Verified Service
When ever I bring in my suv to be service, they always get right to work on it. I am always pleased with the service we receive.
by Garlyn Shelton Nissan on 04/21/2025
Thank you for sharing your experience! We're glad to hear that you're always pleased with the service you receive. We look forward to assisting you again in the future!
by 2023 NISSAN KICKS SR Owner on 04/17/2025Verified Service
The process was fast, efficient and thorough, as it has always been since 2017 when I stated with my first new Nissan. I would buy nothing else or go anywhere else for service.
by Garlyn Shelton Nissan on 04/21/2025
Thank you for your continued trust in Garlyn Shelton! We're thrilled to hear that you've had such positive experiences with both purchasing and service since 2017. We look forward to continuing to serve you for all your future vehicle needs!
by 2022 NISSAN ALTIMA SL Owner on 03/01/2025Verified Service
My battery had failed in starting my car. After receiving a jump start from AAA I headed to the nearest Nissan dealership. I pulled into the Service Department and a Service Advisor quickly began to assist me. In purchasing a 2022 Altima, the battery was still under warranty. After a replacement at no charge, I was on my way. The staff was both friendly and professional.
by Garlyn Shelton Nissan on 03/03/2025
Thank you for sharing your experience! We're glad to hear that our service team quickly assisted you when your battery failed and that your 2022 Altima's battery replacement was covered under warranty. It's great to know that our staff was both friendly and professional. We appreciate your support and look forward to serving you again in the future!
by 2025 NISSAN FRONTIER S/SV/PRO-X/SL Owner on 02/14/2025Verified Service
It is usually a good experience coming into Garlyn Shelton, but this visit was special. I stopped by to make an appointment for service, and Madison was able to take the vehicle right away. The service was done in a timely manner. Madison is Awesome!!! Give her a raise!!
by Garlyn Shelton Nissan on 02/14/2025
Thank you for your wonderful review! We're glad to hear that your experience at Garlyn Shelton was special and that Madison was able to take care of your service right away. It's great to know she provided timely and exceptional service. We appreciate your support, and we'll be sure to pass along your kind wordsMadison truly is awesome!
by 2018 NISSAN 370Z/TOUR/SP/SPTEC/NISTEC Owner on 01/18/2025Verified Service
It was the worst automotive visit I've ever had in my entire life. They didn't used to be that way. I went up to Garlyn Nissan for 2 rounded lugnuts replaced from a Nissan vehicle purchase & they left 1 loose. I drove on the hwy & rain on 4 lugnuts. I can't recommend for GTR or Z owners, yes on these cars. Then, they had the nerve to ask me, if I wanted a new car. As if.
by Garlyn Shelton Nissan on 01/21/2025
We sincerely regret to hear about your recent experience and the frustration it caused. Safety and thorough service are our top priorities, and we understand how important it is for every detail to be handled with care. Your feedback is invaluable, and we will ensure this situation is thoroughly reviewed with our team. Thank you for bringing this to our attention.
by 2020 NISSAN FRONTIER S/SV Owner on 04/04/2024Verified Service
For the most part good service. A little slow. Sometimes if-y if work was actually done. Last time I paid for a service package which the adviser said included air filter change. When I picked up the vehicle she said it was done but then the story changed that it wasn't done because it wasn't needed They get annoyed when they get a bad review but don't do anything to improve scores.
by Garlyn Shelton Nissan on 04/11/2024
Thank you Mr. Fox for another review, we do appreciate your feedback. Since your last visit back in 2021, there has been major improvements with our express service process to improve quicker times without sacrificing quality of our work. During your most recent service you requested a recall to be performed, along with a oil change and tire rotation special. The same service special that you had purchased over 8 times since 2016, looking back you had always purchased an engine air filter (3 times) in addition to the oil change special when needed. I apologize if you mistook the special to now include an engine air filter. We're always looking for feedback (good and bad) and are always looking for ways to improve. Thank you again and we're looking forward to servicing your vehicles in the future!
by 2022 NISSAN ROGUE PLATINUM Owner on 07/05/2023Verified Service
I made the appointment to get my oil and filter changed, and arrived a little early. My car was taken immediately for the service work while I waited comfortably in the sales area. I was kept informed about the work which was completed in about 30 minutes. I was offered a free car wash; however my car didn't need it, so I declined that offer. I was pleased with the service and friendliness of the personnel.
by Garlyn Shelton Nissan on 07/10/2023
We're happy to hear you had such a positive experience with our team! Looking forward to seeing you on your next visit.
by 2021 NISSAN ROGUE SV Owner on 06/02/2023Verified Service
It was on a Saturday morning. Very friendly. Went in for oil change. Had a recall and ask to keep are Rogue to complete repair. Gave us a new Rogue Sport to drive while they had ours. Called Tuesday for us to pick it up. Not only an oil change but tire rotation washed and vacumed. We were very pleased.
by Garlyn Shelton Nissan on 07/25/2023
2021 Nissan Rogue Sv Owner, we're glad you had such a wonderful experience with us!
by Collie T. on 01/13/2023Verified Purchase
I had found the vehicle on carfax. Garlyn Shelton is not too far from where I live, and offer on the car was really good so I went to check it out. Set up an appointment to view the car, took a test drive and within 2 1/2 hours I had a new car. Customer service was great!! They couldnt have made this an easier. Looking forward to doing business with them again.
by Garlyn Shelton Nissan on 01/18/2023
Hi Collie, we are very happy to have provided you with such a positive experience!
by 2022 NISSAN TITAN SV/SL/PRO-4X/PLAT Owner on 09/18/2022Verified Service
Tires were not rotated even though service stated that tires were rotated. I know that tires were not rotated because 3 weeks prior I had to completely replace the left rear tire due to driving over a nail and nail location was in the unrepairable zone.
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 12/18/2020Verified Service
No 5 stars due to not having the part ( battery) what if something happens like car is not starting I work overnight .
My service went well , need a new battery that is still under warranty however at this time my battery was not available. Just hope it will come soon before I have other issues like the car not starting . Also not impressed with the wash and no detailing done .
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 09/24/2020Verified Service
Garlyn Shelton always takes care of me and their service is always courteous and genuine! I only prefer taking my car to them for maintenance and repair work because I know they will be straight forward with me and go above and beyond to try and relieve some of the financial stress associated with costly vehicle maintenance and repairs.
