by 2013 FORD ESCAPE TITANIUM Owner on 03/27/2025Verified Service
Highly satisfied with the friendly staff and excellent service.
by Gallatin Ford on 03/28/2025
Thank you for taking the time to review Gallatin Ford! It really means a lot to hear that you're happy.
by 2023 FORD F150 SUPERCREW Owner on 03/24/2025Verified Service
Excellent service and fast, nice waiting rooms
by Gallatin Ford on 03/24/2025
We're glad you enjoyed working with us! We appreciate your business and hope to see you for another excellent visit to Gallatin Ford.
by 2021 FORD EXPLORER ST Owner on 03/18/2025Verified Service
I was in a wreck and the body shop brought my car to this dealership and I tried for a week to speak with someone about the car. They could NOT tell me what was going on with my vehicle, heck they didn't even know if it was at the dealership Gallatin Ford. And I still haven't heard from them. Do not do business with Gallatin Ford. I have never in all my years had a Ford dealership do me this way. And my Dad worked for Ford for over 40 years. It is the only vehicle I have ever owned. I went and got a Hyundai.
by Gallatin Ford on 03/18/2025
I'm truly sorry to hear about your experience and the lack of communication regarding your vehicle. This is not the level of service we strive for, and I apologize for any frustration caused. If you're open to it, please reach out so we can address this situation directly and ensure it's resolved appropriately. Thank you, Derek Swords - Service Manager - 888-635-8055
by Joshua T. on 03/17/2025Verified Service
Fast and friendly service.!!
by Gallatin Ford on 03/18/2025
All of us at Gallatin Ford are happy to see this wonderful feedback! Thank you, Joshua!
by 2023 FORD MUSTANG MACH-E PREMIUM Owner on 03/15/2025Verified Service
This was my first time at Gallatin Ford and I was so pleased with the entire experience. I purchased this car in Bowling Green and that's much too far for service. I initially called the dealership closest to me, Town & Country Ford, and they informe3d me they don't take appointments so I drove to their dealership and they were very rude and said it would be several days before they could look at my car and suggested I come back later. I then called Gallatin Ford and they made an appointment for me the same day. Once I arrived, I was greeted and showed the right direction and immediately felt that I had made a good decision to drive to Gallatin. Within an hour they notified me that my car would need to stay at the shop for a day or two for some software updates and they put me in a great loaner vehicle. They finished the work on my car sooner than expected. I was so pleased with the entire experience and with how friendly all of the staff is. When I have service needs in the future I will definitely be making the drive to Gallatin Ford to get my service completed as I will never return to my neighborhood Ford dealer, Town & Country.
by Gallatin Ford on 03/16/2025
We're delighted to hear that your first visit to Gallatin Ford was such a positive experience! It's great knowing our team could accommodate you promptly and provide excellent service. We appreciate your trust in us for future services, and we're always here to help with anything else you might need!
by 2021 FORD RANGER XL/XLT/LARIAT Owner on 03/14/2025Verified Service
Outstanding service and quick.
by Gallatin Ford on 03/14/2025
We're glad you enjoyed working with us! We appreciate your business and hope to see you for another efficient visit to Gallatin Ford.
by 2024 CHRYSLER PACIFICA TOURING Owner on 03/13/2025Verified Service
Prompt. Easy to make appointment
by Gallatin Ford on 03/14/2025
Thanks for choosing Gallatin Ford! We're glad to hear your appointment went smoothly.
by 2021 TOYOTA TUNDRA CREWMAX LIMITED Owner on 03/13/2025Verified Service
Very Knowledgeable Tech. Force. they get you in and out as quick as possible.
by Gallatin Ford on 03/13/2025
The team at Gallatin Ford loves seeing great reviews! Thank you!
by 2022 FORD F150 LIGHTNING PRO/LIGHTN Owner on 03/09/2025Verified Service
Purchased my '22 Lightning from Gallatin Ford and taking for service there 100% since purchase. The service department has been the achilles heel of this location entire time. With recently new ownership, it's clear changes are being made but currently the service is still significantly below subpar. There is too much to say to list everything that's wrong, in a nutshell there is a lack of communication in general. The technicians do not appear to be remotely familiar with the EV F150. To be honest, this recent service was the best experience I've ever had but still many problems to be addressed. My truck is always filled with trash when I pick it up from service, they never charge it, I've only gotten a temporary replacement vehicle once and it was a terrible experience, and contacting service department via phone is literally impossible. Dozens of times over the years when I call, I have never once gotten an answer, and the phone service people they've used does not count as they have no idea what's going on, not physically there, and only confirm someone will call you back even though they do not. I will say, Jessica Cobble has always been honest, transparent, and accountable to doing what she says she will. I've only worked with her directly twice I believe and never an issue. The previous person that I worked with the vast majority of the time does not appear to be employed there since the new ownership. I'm hopeful things will improve, but as it stands the moment I decide to replace my truck, I will NOT be doing business with this location again.
by Gallatin Ford on 03/10/2025
Thank you for sharing your detailed feedback about your service experiences. It's clear there are areas needing improvement, especially in communication and familiarity with EVs. We appreciate the positive mention of Jessica Cobble's efforts, and we're hopeful that under new ownership, these issues will be addressed effectively. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Derek Swords - Service Manager - 888-635-8055
by 2023 FORD BRONCO SPORT BIG BEND Owner on 03/08/2025Verified Service
Nice people will be back and didn't take but about an hou
by Gallatin Ford on 03/09/2025
Thanks so much for the kind words. We look forward to your next visit to Gallatin Ford!
by 2015 FORD F250 SUPER DUTY Owner on 03/06/2025Verified Service
Customer service provided all work performed and timely service.
by Gallatin Ford on 03/06/2025
We're glad you enjoyed working with us! We appreciate your business and hope to see you for another efficient visit to Gallatin Ford.
by 2024 FORD MAVERICK XLT Owner on 03/05/2025Verified Service
Easy scheduling. Efficient service.
by Gallatin Ford on 03/05/2025
We're so glad you can count on the Gallatin Ford team to provide efficient service. See you next time!
by 2018 FORD EXPLORER XLT Owner on 03/01/2025Verified Service
Unprofessional and unorganized
by Gallatin Ford on 03/03/2025
I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Derek Swords - Service Manager - 888-635-8055
by 2023 FORD EXPLORER ST Owner on 03/01/2025Verified Service
Gallatin Ford is reliable and trying to provide the best experience for the customer. Gallatin Ford takes car of my vehicle all the time. The only thing I would suggest is that they do better on their pricing with oil changes and basic services. Town & Country Ford in Madison is offering "The Works" oil change package for $79.95, as they did at Miracle Ford before changing the name to Gallatin Ford. What they have posted on the wall ($99.95 and up) in the service department is not going to keep customers coming in the door.
by Gallatin Ford on 03/03/2025
Thank you for your feedback on Gallatin Ford! We're glad to hear that you've found us reliable and committed to providing a great experience. We appreciate your suggestion regarding pricing, and we'll certainly take it into consideration as we strive to improve our services. Your input is valuable in helping us serve you better!
by Matt M. on 02/25/2025Verified Service
Jessica Cobble the service advisor walked around truck with me when I dropped it off for the first service of our new truck and talked with me about any issues or concerns. I asked to have the truck looked over for a whistling sound coming from the rear end while driving. After the service was completed the techs inspected the sound and confirmed it was coming from the differential area of the rear end. Jessica called to advise of the findings and asked could I leave the truck overnight for repairs. I had to make sure I could get a ride home from work if it did indeed need to stay overnight. I called her back to let her know it was fine to proceed with the repair. This was a lunch time and I was prepared to get a ride home from a coworker. Jessica called back around 4:00pm as I was getting ready to leave work and let me know the repairs were complete and I could pick the truck up then. I can't thank the service department enough for the great job and timely work they performed for me on the truck. I would encourage anyone needing service or repair to take their vehicle to Gallatin Ford.
by Gallatin Ford on 02/25/2025
Matt, we're delighted to hear that Jessica and our service team at Gallatin Ford provided you with such a thorough and efficient experience. We appreciate your recommendation and look forward to assisting you in the future!
by 2012 FORD FUSION SPORT Owner on 02/25/2025Verified Service
Unfortunately your Service Shop has lost a lot of it's zip. The Mechanics seem to go at a very Lackadaisical pace . with no thought to the people who are waiting to pick up their car that was supposed to have already been ready. When people sit in your break area and observe what is going on in the shop , it's not the same work habits I witnessed in years passed. Not good for business...... my family has done business there for over 30 years , perhaps I was just spoiled.
by Gallatin Ford on 02/26/2025
Thank you for sharing your feedback with us. We apologize if the recent experience at Gallatin Ford's service shop didn't meet expectations and appreciate your loyalty over the years. We'll certainly look into this matter to ensure our team is providing efficient service moving forward. Your input helps us improve, and we hope to better serve you in future visits!
by 2017 FORD ESCAPE TITANIUM Owner on 02/23/2025Verified Service
Friendly, helpful staff
Work completed in time given
The work done was excellent
by Gallatin Ford on 02/24/2025
Thank you for sharing your 5-star experience with the Gallatin Ford team! We're so glad you're satisfied with the service.
by 2020 FORD MUSTANG GT Owner on 02/18/2025Verified Service
Quick friendly service. Mobile service was very convenient.
by Gallatin Ford on 02/18/2025
Thanks for the shoutout! We're glad you can count on our team at Gallatin Ford to provide 5-star service and support.
by 2023 FORD F150 SUPERCREW Owner on 02/17/2025Verified Service
Excellent service, fast,professional
by Gallatin Ford on 02/17/2025
It was our pleasure to assist you here at Gallatin Ford! We'll be sure to pass along your kind words to our team!
by 2016 FORD FOCUS SE Owner on 02/17/2025Verified Service
The service was performed in a timely manner with no issues.
by Gallatin Ford on 02/17/2025
It was our pleasure to assist you! Thank you for choosing Gallatin Ford.
