by 2023 FORD EDGE ST Owner on 08/07/2025Verified Service
My Ford Edge had a big windshield crack that needed to be fixed. I contacted a windshield company then I found out that a custom windshield with a Ford logo on the right lower corner was also available at a higher cost. I then contacted my service advisor at Ford Frontier and got a better price for rhe Ford windshield. I decided to go with Ford and was very happy with the outcome.
Thank you Leo!
by Frontier Ford on 08/11/2025
Thank you for sharing your experience with us! We're delighted to hear that you found a better price for your custom Ford windshield with the logo through our service team. It's wonderful that you took the time to compare options and ultimately chose to work with us for your Edge's repair needs. We're pleased that the outcome exceeded your expectations and that our service advisor was able to provide you with excellent value. Your satisfaction with both the pricing and quality of service means everything to us, and we truly appreciate you choosing Frontier Ford for your automotive needs.
by 2021 FORD F150 SUPERCREW Shopper on 07/11/2025Verified Purchase
Timely process happened in a very pleasant dealership.
From the salesman to the finance guy to the management and especially the service department, it was an enjoyable experience. Waiting room and show room were sufficient with clean restrooms. Close to McDonalds, Barnes and Noble and other necessities, it was easy to go the distance. Wi-fi provided.
by Frontier Ford on 07/14/2025
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that your visit to our dealership was both timely and pleasant from start to finish.
by Miguel A. on 06/30/2025Verified Service
My only complaint is that the mileage for service that the dealership gives me and the mileage that the warranty company tracks does not match. So I've made an appointment before and came in just to be told that my service would not be covered unless I waited a bit more. It's a known issue at Frontier Ford and a little annoying. The work around is I just wait about 1000 miles after their service notifications and then I'm fine.
by Frontier Ford on 07/08/2025
We are delighted to hear from you. We understand your frustration with the mileage tracking differences between our service notifications and the warranty company records. We appreciate you sharing your experience. Your feedback is valuable to us, and we want to ensure you have the best possible service experience. Your comments will be used to improve our services Thank you for continuing to trust us with your vehicle's maintenance needs and we look forward to seeing you next time.
by 2023 FORD BRONCO SPORT BIG BEND Owner on 06/07/2025Verified Service
1. I came back to dealer at the time when dealer informed me of Maintenance completion time, but nobody was there and maintenance was not finished yet. I needed to come back to dealer next day again.
2. I found the rear door has some small dent and black ink. I don't know why but it seems some kit hits the door?
3. When I put the right blinker, blinking and sound are faster than left blinker.
by Frontier Ford on 06/10/2025
We understand how important your time is, and it's never our intention for anyone to have to make multiple trips. We also appreciate you pointing out the concerns you noticed with your vehicle, including the rear door and the turn signalyour feedback helps us stay focused on the details that matter to our guests. We'd like to make sure everything is looked at thoroughly and addressed to your satisfaction. Please feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800 so we can review your concerns more closely.
by 2017 FORD TRANSIT CONNECT XLT Owner on 04/18/2025Verified Service
They had my car for 8 days. I was not able to contact anyone that would give me status on my car. I had no idea when I would get it back. Put me in a bind for my transportation. I called over and over, no one answered. When they did answer, they said they didn't know and someone would call me. No one ever did.
by 2018 FORD EDGE SEL Owner on 03/23/2025Verified Service
My service manager, Johnathan, kept me apprised of all the work bringing done. He took care of all service under warranty and the mechanic found one more.
The repair shop was closed when I could pick up my car so arrangements were made to pick it up at the front sales office.
Excellent service.
by Frontier Ford on 03/24/2025
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Johnathan and our repair team. It's great to know we could accommodate your pickup needs. Your satisfaction is our priority, and we appreciate your support!
by 2021 FORD EDGE SEL Owner on 02/18/2025Verified Service
Finally the mirror that didn't work from the beginning, was replaced.
But no body call me to pick my car and when I called there also the lady took my call, told me wait and finally after 2 hours I have to reach there on my own because they did not send for me either
by Frontier Ford on 02/19/2025
We understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. We're glad to hear that the mirror issue has been resolved, but we certainly aim to provide a more seamless experience in the future. If you have any further concerns or would like to discuss this experience in more detail, please don't hesitate to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.
by 2014 FORD EDGE SE Owner on 10/22/2024Verified Service
I had a great experience at Frontier Ford. Adrian was my service Advisor and he was very helpful and Knowledgeable. Adrian was also very welcoming and kind. My car was serviced on a busy Saturday and was done within a couple of hours. I will continue to work with Frontier Ford for my service needs. Thank you
by Frontier Ford on 10/23/2024
Thank you for sharing your fantastic experience! We're thrilled to hear Adrian provided you with helpful and welcoming service. Our team works hard to ensure timely service, even on busy days. We look forward to serving you again!
by 2017 MAZDA CX-9 GRAND TOURING Shopper on 10/18/2024Verified Purchase
The entire experience felt like a nightmare. The initial meeting was disorganized and frustrating. This continued through to financing. The whole experience was grueling and left me frustrated for days. I will never return there nor would I ever recommend this place to anyone.
by Frontier Ford on 10/22/2024
We understand how disappointing it can be to feel disorganized and frustrated throughout the process. Your feedback is invaluable, and we are committed to addressing the concerns you've raised to improve our services. We would appreciate the opportunity to discuss this matter further and ensure your voice is heard. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com.
by Kevin H. on 09/26/2025Verified Service
I brought my 2025 F150 for a recall and waited for my car. They had my recall update done in about an hour. I have been going here for years and they always do a great job .
by Frontier Ford on 09/30/2025
We are thrilled to hear about your positive experience with your recall service. It's wonderful that we were able to complete your recall update efficiently within an hour while you waited. Your loyalty over the years means everything to us at Frontier Ford, and we're delighted to know that we continue to meet your expectations with quality service. We truly appreciate customers like you who trust us with their vehicle needs time and time again.
by 2017 FORD FLEX LIMITED Owner on 09/19/2025Verified Service
You might as well report your car stolen once you drop it off with them because you'll never get an update.
by Frontier Ford on 09/22/2025
Providing timely updates is a critical part of our service, and it's clear we fell short in your case. This is not the level of communication we strive for, and we completely understand how upsetting it must have been to feel left in the dark. We'd like the opportunity to make this right and ensure your concerns are addressed directly. Please contact Daryl Brown, our Service Manager, at (408) 557-6304.
by 2018 FORD FUSION SE Owner on 09/09/2025Verified Service
The professionalism and service recommendations based actual user case were really appreciated. It would be nicer if the service wait time could be better shorter or estimated service time being more accurate. Overall it was a nice experience.
by Frontier Ford on 09/17/2025
We are delighted to hear that you appreciated the professional approach and personalized service recommendations tailored to your specific needs as a 2018 Ford Fusion SE owner. Your feedback about our team's expertise in providing relevant suggestions based on your actual usage is truly valued.
by Casby@charter N. on 09/07/2025Verified Purchase
Great buying experience! Our salesman was top notch and the finance department was great as well. I would definitely buy from them again!
by Frontier Ford on 09/17/2025
We are absolutely thrilled to hear about your wonderful purchasing experience with us! It's fantastic that our sales team provided you with such excellent service and that our finance department made the process smooth for you.
by 2022 FORD BRONCO BIG/BLAC/WILD T Owner on 08/28/2025Verified Service
I got a call that the parts for a recall were in, schedule an appointment to get it done.
They did the recall update and washed my car, very nice service
The service advisor Jesus is very nice and friendly.
by 2013 FORD ESCAPE TITANIUM Owner on 08/16/2025Verified Service
I was able to get an appointment in a timely manner, was able to check in at the appointed time, representative Leo Caudillo called to update me on the progress of the situation, and the work was finished without delay. A very good experience.
by Frontier Ford on 08/21/2025
Thank you for your thoughtful review! We're so glad Leo kept you updated and that everything went smoothly from start to finish. We're happy to hear you had such a great experience!
by 2021 FORD MUSTANG Owner on 08/15/2025Verified Service
Quick and efficient ! Staff were knowledgeable and provided excellent service. They checked tires as well to ensure no rotation was required at that time.
by Frontier Ford on 08/18/2025
It's wonderful to know that our team provided you with fast and effective service while demonstrating their expertise. We're particularly pleased that our staff took the extra step to inspect your tires and provide helpful guidance about rotation timing.
by 2022 FORD MUSTANG MACH-E CALIFORNIA Shopper on 07/26/2025Verified Purchase
Good sales experience, BAD follow up with paperwork. Still haven't received finance and warranty paper work that was promised to be email that or the next day. It has been almost 2 weeks after the fact now
by Frontier Ford on 07/29/2025
It's important to us that you receive your finance and warranty documents promptly, and we regret that this has not yet happened. Please know that we take this matter seriously and want to make it right for you. I encourage you to reach out directly to Kevin Sitch, our General Manager, at KSitch@vtaig.com.
by 2021 FORD F150 SUPERCREW Owner on 07/19/2025Verified Service
My service writer Frank P once again came through on some concerns I had with the electrical system of my F150. He always clearly explains what the technicians may or may not have found with everytime I visit the shop.
by Frontier Ford on 07/21/2025
We understand how important it is to have your F150's electrical concerns addressed properly, and we're pleased to hear that Frank consistently provides you with clear explanations about the technicians' findings during each visit. Your trust in our service department means everything to us at Frontier Ford. We appreciate your loyalty and look forward to continuing to provide you with the reliable service you deserve for your 2021 F150 SuperCrew.
by 2024 FORD MAVERICK XL Owner on 07/13/2025Verified Service
I was told when they would detail my truck it would be in "like new condition". They did even remove the floor mats to clean, they didn't clean the inside of the windows, I took everything out so the could clean the console and they didn't.
by Frontier Ford on 07/16/2025
When we promise a "like new" condition, we intend for every detail from the floor mats to the console and windows to reflect that commitment. It's clear from your feedback that we missed the mark, we would appreciate the opportunity to make things right. Please reach out to Daryl Brown, our Service Manager, directly at (408) 557-6304 so we can better understand what happened.
by 2022 FORD MUSTANG MACH-E PREMIUM Owner on 06/21/2025Verified Service
Experience is always very good. Drop off of the car is a big plus.
New payment app on the mobile was failing a few times and had to do it on the computer . There is a checkbox which is very tiny and easily missed.
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Service Information
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9,315 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Frontier Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Frontier Ford specializes in these makes, in addition to many others.
What do verified customers think about Frontier Ford in Santa Clara, CA? Verified customers who visit Frontier Ford in Santa Clara, CA rate this business 4.4 out of 5 stars, with 607 reviews. 9,315 customers favorited this location.How can I contact Frontier Ford in Santa Clara, CA? To reach the sales team at Frontier Ford in Santa Clara, CA, call (833) 893-0101. To reach the service department, call (833) 901-0553How can I schedule a service appointment with Frontier Ford in Santa Clara, CA? You can schedule a service appointment at Frontier Ford in Santa Clara, CA through CARFAX.What are the shop amenities offered by Frontier Ford in Santa Clara, CA? Frontier Ford in Santa Clara, CA offers the following amenities: Free Wi-Fi.Does Frontier Ford in Santa Clara, CA have a service center? Yes, Frontier Ford in Santa Clara, CA does have a service center. You can contact the service department at (833) 901-0553.
