by 2017 BUICK LACROSSE ESSENCE Owner on 08/31/2024Verified Service
The main sales rep that helped us was not knowledgeable about the car I was buying. Furthermore, the management kept changing the conditions of the sale. It was a terrible experience.
by Fresno Buick GMC on 09/02/2024
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (559) 431-2020 when you have a chance. Thank you, and we look forward to hearing from you.
by 2024 BUICK ENVISTA PREFERRED Owner on 08/13/2024Verified Service
As always, grate service. The service advisor was courteous and did his best to help me understand the service needed. The job was done quickly and accurately.
by Fresno Buick GMC on 08/15/2024
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2022 GMC SIERRA K2500 SLE Owner on 07/13/2024Verified Service
Recall fixed, and some light added services took several days. More parts under warranty ordered, and not sure what15 days to receive parts will fix issue sighted.
by Fresno Buick GMC on 07/15/2024
We appreciate your honest feedback, as we are always looking for ways to improve. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (559) 431-2020 so we can discuss your experience further. We look forward to hearing from you.
by 2023 GMC ACADIA DENALI Owner on 06/10/2024Verified Service
Not good at all. They don't even take care of vehicle you bought from them. Do not trust them. Do not buy or get your vehicle from Buick GMC.
by Fresno Buick GMC on 06/12/2024
Thank you for sharing your feedback with us. We understand your concerns and take them seriously. Please reach out to us directly so we can address any issues you may have experienced. We strive to maintain high standards and are here to help resolve any issues. Thank you for letting us know about your experience.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2022 GMC TERRAIN SLT Owner on 03/22/2024Verified Service
Fantastic as always, extremely good price professional service great recommendation for future and always on point
by Fresno Buick GMC on 03/24/2024
We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences!
Regards,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2016 GMC ACADIA SLT-1 Owner on 03/11/2024Verified Service
Armen is the BEST!!!! Always greets me by name, explains what needs to be done and keeps me informed as to how things are going. It takes more than two hours to change the oil and rotate the tires??????????????
by Fresno Buick GMC on 03/14/2024
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you with Armen! Please let me know if there's anything else we can do for you.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2016 GMC CANYON SLT Owner on 03/11/2024Verified Service
Technician did a wonderful job. Checked tire pressures, and all fluids. Replaced oil with full synthetic. Very pleased
by Fresno Buick GMC on 03/12/2024
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with!
Sincerely,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2020 GMC SIERRA K1500 SLT Owner on 03/08/2024Verified Service
They were able to get me in for routine service quickly, taking in to count my limited availability. Easy drop off and pick up. All things completed to satisfaction.
by Fresno Buick GMC on 03/10/2024
We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences!
Sincerely,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2022 GMC TERRAIN SLT Owner on 02/22/2024Verified Service
As always professional, And fast service. Great price thorough examination of the vehicle gives me no worry on the road.
by Fresno Buick GMC on 02/23/2024
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2024 GMC SIERRA K1500 ELEVATION-L Owner on 02/06/2024Verified Service
They took too long just to get it washed. I took the truck at 8:30 and they call me back to pick it up at 5:30 pm. So basically it took them all day.
by Fresno Buick GMC on 02/07/2024
I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2008 GMC SIERRA K2500 HD Owner on 02/03/2024Verified Service
Had oil changed, fuel filter replaced, antifreeze/coolant replaced. No issues, done on time, easy to schedule. Thanks
by Fresno Buick GMC on 02/04/2024
I am so happy to hear that your recent visit went so well for you, 2008! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day!
Best,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2021 GMC SIERRA K1500 AT4 Owner on 01/25/2024Verified Service
Service was good it just takes always about three hours , and I'm from out of town so it's three hours waiting there , so wait time is to long
by Fresno Buick GMC on 01/26/2024
I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2016 GMC ACADIA SLT-1 Owner on 10/21/2023Verified Service
Armen is THE BEST!!! Always takes care of me and explains what needs to be done today and possibly on the next visit. He makes service so easy!
by Fresno Buick GMC on 10/22/2023
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Regards,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2013 BUICK VERANO CONVENIENCE Owner on 10/04/2023Verified Service
The problem was solved. My wait was longer than I expected, but I survived, and the coffee was good. Thanks.
by Fresno Buick GMC on 10/06/2023
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon!
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2018 BUICK ENCORE PREFERRED Owner on 09/29/2023Verified Service
The service was preformed in a reasonable time. The waiting area was very clean and has a very good coffee machine.
by Fresno Buick GMC on 09/30/2023
We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again!
Sincerely,
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2015 BUICK LACROSSE Owner on 09/21/2023Verified Service
The service was excellent done in a timely manner. The only problem was I made the appointment over the internet received a confirmation from GM but they did not notify the dealer, therefore they did not I had a appointment but worked me in.
by Fresno Buick GMC on 09/21/2023
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please dont hesitate to call us if youd like to discuss anything in greater detail.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2024 GMC SIERRA K2500 DENALI ULTIM Owner on 08/22/2023Verified Service
They applied the 3M package and put the paint protector and the leather protector on the vehicle. Still waiting for the safe to come in. Thats been over a month. Hopefully it will come in soon and they can install it according to the due bill.
by Fresno Buick GMC on 08/24/2023
Thanks for your great review.. We do appreciate your patience for the extended wait that you have encountered in regards to the safe. We strive to provide excellent customer service, and we're glad that this has been the case for you so far! Please let us know if there's anything else we can do for you in the meantime.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2016 GMC ACADIA DENALI Owner on 08/03/2023Verified Service
My car is now making a noise that it wasn't making before I brought it in.
I now have to contact GMC.
by Fresno Buick GMC on 08/04/2023
Thank you for sharing this review regarding your experience with us. Id like to discuss this with you further if you could please contact me at your earliest convenience.
Jarrett Marks, General Manager
by 2013 GMC SIERRA K2500 SLT Owner on 07/21/2023Verified Service
For some reason my appointment wasn't in the system. However, they worked my truck in and got it done. Thank You.
by Fresno Buick GMC on 07/24/2023
I'm thrilled to receive your positive review. Thank you for choosing us, and I look forward to serving you again.
Fresno Buick GMC Team - Service Manager Mike Templeton
by 2022 FORD F250 SUPER DUTY Shopper on 07/10/2023Verified Purchase
Our experience was amazing! Ray helped us and really knew what he was talking about. Would definitely recommend this place!!
by Fresno Buick GMC on 07/11/2023
We cannot thank you enough for your wonderful review of Fresno Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Best,
Fresno Buick GMC Team - Jarrett Marks, General Manager
