by 2019 GMC SIERRA K1500 DENALI Owner on 04/04/2025Verified Service
Kept my car for 3 weeks for a warranty repair with no communication other than promises to have it done day after day. Picked it up after 2 weeks but returned it 15 minutes later because it ran horrible, never received a single call from service advisor unless I called him,I won't be going back.
by Freeman Buick GMC on 04/07/2025
Thank you for sharing your experience with us. We understand your frustration regarding the lack of communication during your warranty repair process. At Freeman Buick GMC, we strive to keep our customers informed and ensure their vehicles are in optimal condition. We appreciate your feedback and encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Sincerely,
Freeman Buick GMC Team
by 2017 GMC CANYON SLT Owner on 02/09/2025Verified Service
Impressed with this Dealership's sales & service! Unlike other Dealerships I personally visited in the state for sales & service, Freeman cuts through the hidden sales fees and service "excuses" to provide reasonable fees and convenience and quality for
customers.
by Freeman Buick GMC on 02/10/2025
Thank you for your thoughtful review! We're thrilled to hear that you had such a positive experience with Freeman Buick GMC. We strive to provide transparent pricing and high-quality service, and it's great to know we hit the mark for you. We look forward to serving you again in the future!
Sincerely,
Freeman Buick GMC Team
by James B. on 12/25/2023Verified Service
My rep's name was Bryan Billington. He was a gentleman, a professional and he kept me informed throughout the entire process. He made sure my car was properly serviced and returned with care. I will definitely ring my car back for future maintenance and repairs if needed. And I have already recommended Freeman Buick/GMC to my coworkers.
by Freeman Buick GMC on 12/27/2023
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
Sincerely,
Freeman Buick GMC Team
by 2012 BUICK LACROSSE TOURING Owner on 12/05/2023Verified Service
Dropped car off on Monday 11/27 for 8AM appointment for issue with radio and display. Car not even looked at until following day and diagnosed as needing new display screen. Screen was replaced and car was not ready for pickup until right before closing time (7PM) that 2nd day.
by Freeman Buick GMC on 12/06/2023
Thanks for your review. We do appreciate your patience for the extended wait that you encountered due to the backlog in service while we worked on your vehicle. We strive to provide excellent customer service, and we hope you are satisfied with the work performed on your car. Please let us know if there's anything else we can do for you.
Sincerely,
Freeman Buick GMC Team
by 2021 BUICK ENVISION ESSENCE Owner on 12/04/2023Verified Service
SAMI GRIMM was the best service advisor I have encountered lately.
Very informative and "HONEST" about what your Buick needs, quite unlike past service advisor who stated work preformed (warranty) when it wasn't and not what I brought car in for( oil/ filter change). Left a bad feeling that would happen with TRUST of dealership to actually service car.
by Freeman Buick GMC on 12/06/2023
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail.
Sincerely,
Freeman Buick GMC Team
by 2021 GMC YUKON XL C1500 SLT Owner on 11/29/2023Verified Service
We were slated for an oil change and tire rotation. Edgar was stellar in explaining the procedure and communicated with us throughout the process. His professional yet courteous demeanor gave us confidence in addition to the timely service received. The team did a great job getting us back on the road in time for the school pick-up line. Quality service with top-notch satisfaction!
by Freeman Buick GMC on 11/30/2023
Thank you for taking the time to write about your experience with us! At Freeman Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Edgar was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you.
Sincerely,
Freeman Buick GMC Team
by 2018 GMC SIERRA K1500 SLT Owner on 01/19/2023Verified Service
I brought my vehicle to Freeman Buick GMC for a 60K service. My service advisor was Bryan. He was great. There was no wait for an advisor to greet me. Bryan was very thorough in looking up my previous services and determining what I actually needed. He was professional, friendly, and kept me well updated throughout the service. Wait time for services to be completed exceeded my expectations. I highly recommend.
by 2015 GMC YUKON/DENALI Shopper on 08/13/2021Verified Shopper
I'm going to be Honest here. Drove from Weatherford to look at Vehicle upon arrival sales person was not aware of Vehicle for sale. When found Vehicle it was Dirty inside Very Dirty. But he did let us know he was not aware of the vehicle anyway we chose to go Purchase a vehicle from another dealership. We were disappointed cause for the mileage of vehicle we wanted it.
by 2020 BUICK ENCORE PREFERRED Owner on 07/24/2021Verified Service
Service was ABSOLUTELY FANTASTIC!! The gentleman knew exactly who I was and what I was there for! Had a 7:30 AM appointment and pulled in service bay at 7:10, and my vehicle went back to be serviced 5 minutes later!!! Within the hour my vehicle was parked outside and washed waiting on me!!!! I SHALL return for any other service my vehicle needs!!!
by Melissa W. on 09/20/2019Verified Purchase
These people were amazing!!!! I wanna give a shout out to the online salesman Jesus!!! He was thorough, courteous, helpful, and everything you would want a salesman to be. The dealership was no hassle no b.s. Everyone was down home wholesome!!! Love the new camaro too, BTW!!!
by 2016 GMC SIERRA C1500 SLE Owner on 01/11/2019Verified Service
Always great service at Freeman. Im in the automotive industry and find Freeman to be one of the best car dealerships Ive ever worked with. Straight forward and honest treatment from initial purchase through service. I have purchased 3 GMC trucks/Yukons from them. Awesome experience each time.
by 2011 BUICK ENCLAVE CXL Owner on 01/23/2016Verified Service
Dealers should tell you in advance if they can't get you your vehicle for a week after you leave it...before you leave it. Service writer (Shawn) did a much better job communicating issue once it was looked at. No heartburn, as they provided a loaner.
by 2011 BUICK ENCLAVE CXL Owner on 12/19/2015Verified Service
Long time Freeman customer, last time service customer due to the poor performance of the advisor. Wife felt talked down to, attempted price changes, poor communication so she elected to have dealer/warranty items only and we will take our paid service biz elsewhere.
by 2024 GMC YUKON DENALI ULTIMATE Owner on 05/30/2026Verified Service
Did not fix issues. Were very rude to my wife.
by Freeman Buick GMC on 05/30/2026
Thank you for sharing your experience with us. We understand your concerns regarding the service provided at Freeman Buick GMC and appreciate your feedback. We strive to maintain a high standard of customer service and would like to learn more about your visit. Please reach out to us directly so our team can address your concerns appropriately.
Sincerely,
Freeman Buick GMC Team
by 2022 GMC SIERRA LIMITED K1500 DENA Owner on 05/29/2026Verified Service
Great, reliable service and a well accommodating staff.
by Freeman Buick GMC on 05/29/2026
Thank you for your wonderful review! We're thrilled to hear that you experienced great, reliable service at Freeman Buick GMC and found our staff accommodating. We appreciate your support and look forward to serving you again in the future!
Sincerely,
Freeman Buick GMC Team
by 2019 GMC ACADIA DENALI Owner on 05/24/2026Verified Service
Exellent Service- always. Fast turn around.
by Freeman Buick GMC on 05/24/2026
Thank you for your kind words! We appreciate your feedback and are thrilled to hear that you consistently receive excellent service at Freeman Buick GMC. We look forward to assisting you again in the future!
Sincerely,
Freeman Buick GMC Team
by 2024 GMC YUKON XL C1500 SLT Owner on 05/23/2026Verified Service
Great people, great service.
by Freeman Buick GMC on 05/23/2026
Thank you for your wonderful feedback! We appreciate your support and hope to see you again soon!
Sincerely,
Freeman Buick GMC Team
by 2015 GMC YUKON SLT Owner on 05/19/2026Verified Service
The entire staff if always professional, courteous, and honest.
by Freeman Buick GMC on 05/19/2026
Thank you for your wonderful review! We truly appreciate your kind words about our team at Freeman Buick GMC. It's our goal to provide a professional and courteous experience for all our customers. We look forward to seeing you again soon!
Sincerely,
Freeman Buick GMC Team
by 2022 ACURA RDX A-SPEC ADVANCE/PMC ED Owner on 05/11/2026Verified Service
Very knowledgeable & helpful.
by Freeman Buick GMC on 05/11/2026
Thank you for your kind words! We're thrilled to hear that you found our team at Freeman Buick GMC knowledgeable and helpful. We look forward to assisting you again in the future!
Sincerely,
Freeman Buick GMC Team
by 2014 GMC SIERRA C1500 SLE Owner on 05/07/2026Verified Service
Great customer service from the team attending the issues steps by step
by Freeman Buick GMC on 05/07/2026
Thank you for your wonderful review! We appreciate your kind words about the customer service you received at Freeman Buick GMC. We're glad to hear that our team was able to assist you step by step. Looking forward to seeing you again soon!
Sincerely,
Freeman Buick GMC Team
