by 2026 TOYOTA CAMRY XSE/NIGHT SHADE/LE/ Owner on 10/31/2026Verified Service
Sadly this last experience even though it was corrected has made it to were we will never buy another vehicle here again. Your sales personel is aggressive to the point of verbal and mental abuse. That should never be allowed to happen. Lying to customers to get the deal done shouldn't be the motto. We had been loyal toyota customers at this location for over a decade.
by Fred Haas Toyota Country on 11/03/2026
I'm truly sorry to hear about your experience with our sales team, and I apologize for any distress caused during your visit. We take these claims seriously, and this conduct doesn't align with our values or how we do business. We'll address this immediately, as we're committed to putting our customers first. If you would like to discuss this further, or if there's anything else I can do to help, please don't hesitate to reach out. Thank you, Brad Dupuis - General Manager - 281-357-5151
by 2021 TOYOTA SIENNA XLE Owner on 10/27/2026Verified Service
I receive good service from Fred Haas but would only go in for an emergency on Saturday. My Hybrid would not start and I did not understand the system. After service hours, they did try to help me start the car by phone. They were greatly appreciated on a Friday night.
by Fred Haas Toyota Country on 10/27/2026
Thank you for sharing your experience with us! We're glad we could assist you at Fred Haas Toyota Country, even after hours. Please don't hesitate to reach out if you need anything else in the future. Safe travels!
by 2016 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 10/23/2026Verified Service
The customer service is horrible, from the time I arrived one gentleman told me open my hood didn't say why, then I was told I was early and the he went and help someone else.i sat in my car for 30 min and no one said anything to me, then a person showed up said he would be servicing me who happened to be the nicest one there to me. No one came in to talk to me, I was sent a video I was not able to ask questions.
by Fred Haas Toyota Country on 10/23/2026
I'm sorry to hear about your experience with our customer service. We aim to provide clear communication and timely assistance from the moment you arrive, so it's disappointing to hear that we fell short in this instance. I will address this feedback with my team to ensure we're always providing the friendly and helpful service that we aim for. If you have any further questions or concerns, please don't hesitate to reach out directly. Thank you, Brad Dupuis - General Manager - 281-357-4000
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/22/2026Verified Service
I have taken my Toyota Camry here for years. I decided to take my wife's Lexus RX 350 for oil change and 24 point service. The only thing they did was change my oil and filter. Inspect my engine and cabin filter. I had to come back after I had left to have maintenance alert inspected. They did not check my brakes, battery, or tires. I did not get the same comprehensive list of items that were checked. I was shocked and surprised
by Fred Haas Toyota Country on 10/22/2026
We appreciate your feedback and are disappointed to learn that you didn't receive the comprehensive service we pride ourselves on providing. I would like to investigate this further and ensure all necessary checks were completed for your wife's Lexus RX 350. Please give me a call so we can address any outstanding issues and regain your trust in our services. Thank you, Brad Dupuis - General Manager - 281-357-4000
by 2026 TOYOTA CAMRY XSE/NIGHT SHADE/LE/ Owner on 10/05/2026Verified Service
No sense of time. I had to pay for Uber to and from my appointment just to get back and car not ready. Contacted shuttle and was not able to to do either service. Soon as I get in the Uber back they text asking if I still needed a ride. I wasn't notified recall can take 4 hours. So I cancelled that service but my regular service took hours too long.
by Fred Haas Toyota Country on 10/06/2026
I'm sorry to hear about the inconvenience you experienced with our service and communication. We aim to provide timely assistance, and it sounds like we fell short in this instance. Your feedback is valuable, and I'd appreciate the opportunity to discuss this further so we can make improvements. Please feel free to reach out at your earliest convenience. Thank you, Brad Dupuis - General Manager - 281-357-4000
by Kandi F. on 09/12/2026Verified Shopper
I had an appointment to see the jeep. The jeep wouldn't start was told they would get it ready for me to please come back tomorrow and it will be ready. Then the next day I was told they needed one more day to have it ready for me. was requested to come back then they sold it 3 hours before my appointment it's ok their loss I bought one from another Dealer ship
by Fred Haas Toyota Country on 09/15/2026
Kandi, I'm truly sorry to hear about the inconvenience you experienced. It's never our intention to let down a customer or waste their time. Your feedback is important to us, and we'll use it as an opportunity for improvement. If there's anything further you'd like to discuss, please don't hesitate to reach out. Thank you, Brad Dupuis - General Manager - 281-357-4000
by 2022 TOYOTA HIGHLANDER XLE Owner on 08/24/2026Verified Service
I went for service for oil and coolant change but yesterday the car given notification the engine oil was low when we check it was really are and even coolant was to low even after ive given for service the notification in dashboard 'SERVICE REQUIRED CONTACT YOUR DEALER ' was still there
by Fred Haas Toyota Country on 08/25/2026
I apologize for the inconvenience you experienced with your recent service visit. It sounds like we may have missed addressing some of your concerns, and I would appreciate the opportunity to investigate further and ensure that all necessary services are provided to meet your satisfaction. Please don't hesitate to contact me, and we will make this right for you. Thank you, Brad Dupuis - General Manager - 281-357-4000
by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Shopper on 08/08/2026Verified Purchase
They were straightforward when answering my questions about the Tundra I was considering, and when it came to finance, they didn't try to sell me anything I didn't need. They were also helpful in explaining what the warranties covered and didn't cover, so I could understand what I was getting and paying for. Out of all the Toyota dealerships I visited, they had the best prices.
by Fred Haas Toyota Country on 08/10/2026
Thank you for choosing Fred Haas Toyota Country and for sharing your excellent feedback! We hope to see you again down the road! Enjoy your new 2024 Toyota Tundra Crewmax SR!
by 2020 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 07/18/2026Verified Service
The service department is always inconsistent. This time I received a tire rotation and balance. The next day I noticed when the tires were rotated the technician did NOT adjust air pressure (tundra limited). The front over inflated and rear under.
Every time something different!
This was my last time!
by Tony pereira on 07/20/2026
Thank you for your feedback. Your comments have been reviewed by management and additional training will be provided to the staff to ensure that we deliver a defect-free experience moving forward.
Thank you for taking the time to provide details of your last visit.
by 2026 TOYOTA TUNDRA CREWMAX LIMITED/CR Owner on 07/07/2026Verified Service
Not very happy with the service. All the service crew looked very serious and not friendly at all. Also after my truck came out, there were some lose lug nuts so I had to check all of them and asked to a service member to double check them with a torque wrench to be safe. I'm glad I asked because we found out 3 more lose lug nuts. Not good at all.
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 07/02/2026Verified Service
Communication was very poor. I was provided updates to the wrong car. When I got my car back, the windshield wipers was broken, the inside camera was broken and car smelled like gas for a week. Was impossible to drive with the kids inside because of the smell.
by 2024 TOYOTA TUNDRA CREWMAX LIMITED/CR Owner on 06/16/2026Verified Service
I went to get an oil change and the car after driving it a mile said it needed maintenance again it looks like it was the windshield wiper fluid was silver topped off I filled it and went away but that's part of the service that's supposed to be provided at each and every oil change it was not and make me think what else was missed moving my buisness to Honda they have exceptional service
by 2025 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 06/08/2026Verified Service
I had taken my vehicle for some mechanical issues, and I had a great experience with their excellent service and customer service. Rafael was my service advisor, and he was very knowledgeable & professional. I will recommend this Dealership for any of your vehicle services.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 05/25/2026Verified Service
I received the service I expected. I normally appreciate recommendations, but this time I was offered service that was unnecessary. I had a brake fluid change out a few thousand miles before this visit at this same shop. I will overlook this oversight on their part this time.
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 05/18/2026Verified Service
Okay Okay Service center. Unnecessary recommendations out of Toyota suggested miles to change break fluids. Used to like this place before as i bought my car here. Never even do car wash and not even removed disposable seat cover after service. This is place has become expensive as other dealers in Houston area.
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 05/05/2026Verified Service
The mechanic did not tighten up the engine splash shield, left only 1 screw on it. I drove out from the service not knowing 3 screws were not attached. This was the most irresponsible servive I had ever encountered at Fred Haas Toyota location. This leaves sour experience to me and making me search for other stores that possibly won't make this small inconvenience mistake.
by Damodar Rao P. on 05/01/2026Verified Purchase
looks like they are very much interested in selling the cars, once you accept and sign..........they dont even care you. After signing i found the vicor has ripped off and i asked to replace, requested Manager Michael also, but they never came up with a solution. I even have chat text messages in my mobile. Any dealer will deliver the car with gas filled in tank, but these guys they gave me with 30%....such hopeless.
by 2024 TOYOTA TUNDRA CREWMAX LIMITED/CR Owner on 04/26/2026Verified Service
The truck was washed without asking me. I am okay with that as it is needed it. But it stated I agreed to it and they cannot be help responsible for damages from the carwash. When I ask for it to be washed, it doesn't get washed. There is just too much inconsistency. The service was for a recall item. It was rectified.
by Tony pereira on 04/27/2026
Good day!
We apologize for your vehicle not getting washed, as you requested. I looked at our records and see that the car wash had an equipment failure the day you were here last and so it was unavailable that day.
We are now back up and running and would be happy to run your vehicle through for you at any time.
Thank you!
by 2018 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 04/07/2026Verified Service
I have Matthew MacCurdy, maintenance company
and he lets me know all the repairs needed to keep my car in optimum condition. I trust his judgment and he never fails to give me the honest answers. The services I receive is the best. From dropping the car to payment. They are the best for me.
by Laquesha R. on 03/21/2026Verified Service
I have been doing business with Toyota Country since 2023. I take my 2023 Camry Sport there for all my car maintenance. The service advisor I had this time didn't communicate with me about the required repairs on my car as the previous advisors did.In the past I received a phone call about the services and the times it required to complete the repairs.
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Service Information
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26,482 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Fred Haas Toyota Country specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Fred Haas Toyota Country specializes in these makes, in addition to many others.
What do verified customers think about Fred Haas Toyota Country in Houston, TX?
Verified customers who visit Fred Haas Toyota Country in Houston, TX rate this business 4.3 out of 5 stars, with 2,003 reviews. 26,482 customers favorited this location.
How can I contact Fred Haas Toyota Country in Houston, TX?
To reach the sales team at Fred Haas Toyota Country in Houston, TX, call (832) 307-3456. To reach the service department, call (281) 738-1690
How can I schedule a service appointment with Fred Haas Toyota Country in Houston, TX?
What are the shop amenities offered by Fred Haas Toyota Country in Houston, TX?
Fred Haas Toyota Country in Houston, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks, among others.
Does Fred Haas Toyota Country in Houston, TX have a service center?
Yes, Fred Haas Toyota Country in Houston, TX does have a service center. You can contact the service department at (281) 738-1690.
