by 2021 LEXUS NX 300H BASE/300H LUXURY/ Owner on 05/07/2026Verified Service
Greeted immediately and asked about what I needed done. Realized I had the original battery, so recommended a new one and I decided to go ahead with it. The service took longer than I expected, but I was sent a video while I waited of what was being done and the waiting room was comfortable. My car was definitely cared for.
by Fred Anderson Toyota on 05/07/2026
Thank you for choosing Fred Anderson Toyota of Raleigh and for sharing your feedback! We apologize for any delay but are glad to hear you felt comfortable in our waiting area and that your car was well taken care of. We appreciate your business!
by 2013 TOYOTA HIGHLANDER LIMITED Owner on 03/09/2026Verified Service
Over the years my experience has been one of good service. They have maintained my 2013 Highlander and kept it in excellent running condition. I want to point out my service advisor, Oscar Lopez, who has looked out for me over the years. Always giving me good and honest advice.
by Fred Anderson Toyota on 03/09/2026
Thank you for your continued trust in our team and highlighting Oscar's efforts. We are grateful for your loyalty to Fred Anderson Toyota of Raleigh!
by 2013 TOYOTA RAV4 XLE Owner on 02/14/2026Verified Service
I really liked, Tyrone who was the service greeter. He was kind and got us checked in quickly. He also keep us up todate on the progress. What I didn't like was the original time we were told it would take to get this recall battery tray and battery hold down fixed went from a 1 1/2 hours to over 3 hours because the service was behind. Whoever scheduled all these cars coming in at 11 am is an idoit.
by Fred Anderson Toyota on 02/17/2026
We appreciate your feedback and are glad to hear Tyrone provided excellent service. However, we apologize for the delay in getting your battery tray fixed and understand how frustrating that can be. We'll certainly address this issue with our scheduling team to ensure it doesn't happen again. If you have any further concerns or need assistance, please reach out to me directly. Thank you, Bryan Newton - Service Manager - (919) 791-3938
by 2016 LEXUS ES 350 Owner on 01/29/2026Verified Service
I've been going to Fred Anderson Toyota since 2013. I've always was treated with care and respect. My all time favorite service and was Roland Mountain. Fred Anderson is very lucky to have such a caring, dedicated and valued employee. My service advisor is Ryan and he is another great employee. Please continue to have such great employees as Roland and Ryan.
by Fred Anderson Toyota on 01/30/2026
We're grateful for your loyalty over the years and for your shining feedback about Roland and Ryan! We will share this with them and look forward to seeing you again at Fred Anderson Toyota of Raleigh.
by 2023 TOYOTA COROLLA LE Owner on 01/22/2026Verified Service
I was quoted a certain price. When I went to pay there was a 150 or 200 dollar fee added to my charges. I brought in my own part.i asked what the fee was for and that I thought it was ridiculous, he took the fees off. Makes me wonder how many others this has happened.
Overall the service was good.
by Fred Anderson Toyota on 01/26/2026
Thanks for your feedback. I'm glad we could address the issue with the fee, but I apologize that it happened in the first place. We aim for transparency with our pricing and fees, so please don't hesitate to reach out if you have any other concerns or questions. Best, Bryan Newton - Service Manager - (919) 791-3938
by 2008 SCION TC Owner on 11/30/2025Verified Service
I loved that they gave me a detailed report of everything that needed to be worked on with my car. Also, I was able to get all of the parts for my car delivered the same day, which was really helpful. My customer service was impeccable and they made sure that I was OK during the duration of my service. Michael was great.
by Fred Anderson Toyota on 12/01/2025
We're happy to hear you had such a seamless experience with Michael and the team! Thank you for choosing Fred Anderson Toyota of Raleigh and we hope to welcome you back in the future!
by 2010 TOYOTA CAMRY HYBRID Owner on 11/20/2025Verified Service
I wish I could provide zero stars. I was there for an oil change on my Toyota Camry. I always use 0W20 oil in my car. I asked them to use 0W20 oil so I could go for 10k miles. However, they used 5W20, which is acceptable for the Camry model. They charged me an exorbitant amount that no one else charges. I called them 2-3 times, but no one took responsibility. I don't recommend going there for your car service.
by Fred Anderson Toyota on 11/20/2025
I apologize for the mix-up with the oil used during your service and any inconvenience it may have caused. It's our goal to provide a seamless and satisfying service process, so I'm disappointed to see that we fell short here. Please call me and I'd be happy to do what I can to make things right. All the best, Bryan Newton - Service Manager - (919) 791-3938
by 2021 LEXUS NX 300H BASE/300H LUXURY/ Owner on 10/19/2025Verified Service
it was hectic when I first go there, and the service person was not sure my service contract for my Lexus could be used there, but he checked and it was so extra things were even covered at no charge. There were no loaners available and my wait was 2 1/2 hours but Alex was very helpful and a 0 charge is great. Waiting area was very crowded and I got the last chair.
by Fred Anderson Toyota on 10/20/2025
Thank you for sharing your experience with us! We apologize for any initial confusion or inconvenience, but we're glad Alex and the team took excellent care of your Lexus, and that there were no extra charges. We appreciate your business and hope to see you again at Fred Anderson Toyota of Raleigh, Inc!
by 2015 CHEVROLET TAHOE LT Owner on 10/09/2025Verified Service
Rishad's professionalism and empathy was much appreciated he has been the first person in my 4yrs of having my truck serviced that has shown positive customer relationship than any of my visit upon arrival. I hope Fred Anderson appreciate the value that this team member holds.
by Fred Anderson Toyota on 10/09/2025
We're delighted to hear about your positive experience with Rishad at Fred Anderson Toyota of Raleigh! Thank you for your feedback. We'll be sure to pass along your kind words.
by 2010 TOYOTA PRIUS Owner on 09/14/2025Verified Service
I liked all except one as follows:
You had my previous number, none cared of asking me if I have same phone number. As a result, you kept on sending texts, and I was not able to receive them. I guess I wasted my time there. this is just a management advice.
Hannah was very kind and professional.
by Fred Anderson Toyota on 09/15/2025
Thank you for your feedback and for recognizing Hannah's professionalism. We apologize for not updating your contact information, and we hope to serve you even better in the future. If you'd like to discuss this matter in further detail, please contact me directly. Thank you again.
by 2021 TOYOTA AVALON LIMITED Owner on 08/18/2025Verified Service
After 2 trips and 7 hours of waiting, radio was still not working. Was told $600 diagnostic test would be needed. Was told diagnostic not covered by the $2800 Premium Service Warranty we bought on 5/3/21. Oh, and our 3 year old car with 25,000 miles on it needed 4 new tires. Total shakedown from start to finish. Will never go back.
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 08/17/2025Verified Service
First time at Fred Anderson Toyota for service and it was a great experience. Robert Tome was a great service advisor and got the process rolling. I was continually updated on the progress and everything was completed correctly and timely. The price was reasonable compared to other dealers. Definitely a go to place.
by 2014 LEXUS RX 350 BASE/350 F SPORT Owner on 08/04/2025Verified Service
It great to visit for a scheduled routine service (i.e. engine oil and filter) without having anything "pop-up" as another needed repair, considering the current economic conditions (i.e. inflation, tariffs and all). I maintain my cars and often I know what I need ahead of the visit. Also, the respectful interaction with the service adviser was a good experience. Thank you.
by Fred Anderson Toyota of Raleigh Service on 08/05/2025
Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Raleigh Service Center. If you have any further questions, please give us a call. We're always happy to help!
by 2022 TOYOTA HIGHLANDER HYBRID XLE/HYB Owner on 08/04/2025Verified Service
Wait time with an appointment was over 3 hours.
Tech recommended an alignment after 7k miles on brand new tires that the they installed with no driving issues.
I would say the system for appointments needs a review, I was not happy with the customer service of the tech or his management.
by Fred Anderson Toyota of Raleigh Service on 08/05/2025
We truly appreciate your honest feedback of Fred Anderson Toyota of Raleigh Service Center. Take care ~
by 2013 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 07/07/2025Verified Service
I made an appointment at the last minute for Saturday after July 4th thinking it would be less congested. Wrong; it was extremely crowded, but the staff worked very hard to move the process along and kept me well informed as to the status of my vehicle. Always a pleasure for service at Fred Anderson Toyota.
by Fred Anderson Toyota of Raleigh Service on 07/08/2025
Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Raleigh Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2013 TOYOTA CAMRY L/SE/LE/XLE Owner on 05/27/2025Verified Service
Mavrick and his team of mechanics figured out what was causing the rattle in the front end of my car, that has been going on for a year and a half. I replaced a lot of expensive parts during this time. I finally took it to Fred Anderson because they have a lot of great mechanics. It took several of them talking about the rattle to figure out it was the steering damper. The rattle is gone!
GREAT JOB!!
by Fred Anderson Toyota of Raleigh Service on 05/28/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Raleigh Service Center! We do hope we can be of assistance in the future. Take care!
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 05/16/2026Verified Service
I liked Terry Underdue. He is very friendly and did not try to pressure me into having extra costly work done.
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 05/09/2026Verified Service
The service was Amazing! I Loved how they communicated with you via text while waiting even sent a link so you can view the technician while they were doing an inspection that was awesome.
by Fred Anderson Toyota on 05/11/2026
We're pleased you enjoyed the efficient, transparent communication during your service at Fred Anderson Toyota of Raleigh. See you next time! Safe travels!
by 2018 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 04/26/2026Verified Service
Oscar, my service manager was fantastic. Great communication and truly worked to understand my needs. Then followed through!
by Fred Anderson Toyota on 04/27/2026
Thank you for sharing your positive feedback about Oscar! We will be sure to pass this along to him. Thank you for choosing Fred Anderson Toyota of Raleigh!
by 2016 LEXUS RC 350 Owner on 04/13/2026Verified Service
This was a regularly scheduled maintenance. Tried to talk me out of an oil change. Suggested 10k miles even though recommendation for this vehicle is 5k miles.
by Fred Anderson Toyota on 04/13/2026
Thank you for bringing this to our attention. We will pass this feedback along to our team to ensure it's addressed. Take care! -Fred Anderson Toyota of Raleigh
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Service Information
89 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Fred Anderson Toyota specializes in these services, in addition to many others.
Auto Maintenance
Brake Service
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Fred Anderson Toyota specializes in these makes, in addition to many others.
What do verified customers think about Fred Anderson Toyota in Raleigh, NC?
Verified customers who visit Fred Anderson Toyota in Raleigh, NC rate this business 4.5 out of 5 stars, with 984 reviews. 89 customers favorited this location.
How can I contact Fred Anderson Toyota in Raleigh, NC?
To reach the sales team at Fred Anderson Toyota in Raleigh, NC, call (919) 335-4862. To reach the service department, call (919) 787-0099
Does Fred Anderson Toyota in Raleigh, NC have a service center?
Yes, Fred Anderson Toyota in Raleigh, NC does have a service center. You can contact the service department at (919) 787-0099.
