by 2016 MERCEDES-BENZ E400 Owner on 09/27/2025Verified Service
Diane is very thorough and communicates so well. She took good care of me and my vehicle. Great customer service!!!!
by Travis Burd on 10/10/2025
Thank you for taking the time to share your experience! Diane will be thrilled to hear your feedback she takes pride in making sure every customer feels informed and cared for throughout the process. We appreciate you choosing Frank's European Service!
The Frank's European Service Team
by 2001 JAGUAR XKR Owner on 09/25/2025Verified Service
The only peole I trust with my 2001 XKR SIlverstone! Excellent work as always, fairly priced and reasonable to talk to.
by Travis Burd on 10/10/2025
We're proud to be the shop you trust with your Silverstone edition that means a lot! Our team is passionate about keeping Jaguars like yours performing their best, and we're grateful for your loyalty and kind words about our fairness and professionalism.
by 2016 MERCEDES-BENZ GLE 350 Owner on 09/13/2025Verified Service
Matt is so kind, patient and takes his time to make sure you understand what's going to be done to your car.
by Travis Burd on 10/20/2025
Thank you so much for your wonderful review! Matt and our entire team truly appreciate your kind words. We always take the time to explain every step so you feel confident about the work being done on your car. It's great to know that care came through in your visit thank you for trusting us!
by 2019 BMW X3 XDRIVE30I Owner on 09/12/2025Verified Service
Great service. Pickup and drop off service is a great service. I would recommend Frank's European for any foreign car service.
by Travis Burd on 10/20/2025
We're so glad you enjoyed your experience and found our pickup and drop-off service helpful! Providing convenience and peace of mind is what we strive for. Thank you for recommending Frank's European Service it means the world to us!
by 1994 JAGUAR XJS 2+2 Owner on 08/31/2025Verified Service
First class operation. There trouble shooting abilities coupled with the detailed reports are unmatched.
by Travis Burd on 10/20/2025
We appreciate the fantastic feedback! Our diagnostic precision and detailed reports are a point of pride for our team, so it's great to hear that stood out to you. Thank you for recognizing the effort we put into doing the job right we look forward to serving you again!
by 2010 VOLVO V50 T5 Owner on 08/29/2025Verified Service
Superb customer service; friendly, informative, responsive. Valet available. Comfy wait area w/free water & coffee. Top-notch experience overall & will def come back.
by Travis Burd on 10/20/2025
Thank you for such a thoughtful review! We're delighted to know you enjoyed every part of your visit from our friendly team and clear communication to our comfortable lounge and valet service. We're thrilled you had a top-notch experience and can't wait to welcome you back!
by 2006 MERCEDES-BENZ ML350 Owner on 08/26/2025Verified Service
I know the mechanic had to check everything, but I was without my car for over a week! That's the longest in the 12 years I've been a customer at Frank's. The good part is that the car runs fine.
by Travis Burd on 10/20/2025
Thank you for being such a loyal customer over the past 12 years that means a lot to us! We understand it's never easy to be without your car, and we truly appreciate your patience while we made sure everything was checked thoroughly. We're glad to hear it's running great again!
by 2010 LEXUS RX 350 Owner on 07/05/2025Verified Service
I love the phenomenal employees and their expertise. I will continue to take my vehicle to Franks European on 1931N. Rainbow BLVD 89108.
by Travis Burd on 07/15/2025
Hey Michael, thank you for the awesome review! We're thrilled to hear you've had such a great experience with our phenomenal teamit means a lot coming from someone who clearly values expertise and great service. We truly appreciate your loyalty and look forward to seeing you and your Lexus at our Rainbow Blvd location again soon. Thanks for trusting us with your vehicle!
by 2011 BMW 328XI SULEV Owner on 04/06/2025Verified Service
They did not properly diagnose the root cause of my car issued and the same problem happened again within days. I ended up towing it to another garage.
by Travis Burd on 04/07/2025
We're sorry the initial repair didn't resolve your BMW's issue. While our team followed standard procedures, we understand your frustration and issued a refund to make things right. Your feedback led to process improvements on our end, and we truly appreciate how professionally you handled everything. We hope to earn back your trust in the future.
by 2016 MERCEDES-BENZ GLA250 4MATIC Owner on 12/17/2024Verified Service
Great customer service . I work with the gentleman by the name Eric I personally would recommend his business if you have a European model car to work on. They took care of me in a timely fashion. I was pleased with the service and the outcome. We need more companies like this to give Great on a service. If I have any car needs, I will be back. They have a customer for life.
by Travis Burd on 12/18/2024
Hi Robert,
Thank you so much for the incredible review! We're thrilled to hear that Eric and the team provided you with great service and took care of your Mercedes in a timely manner. Your kind words and recommendation mean the world to us, and we're honored to have earned your trust as a lifelong customer.
We look forward to being here for all your car needs in the future. Thanks again for choosing Frank's European Servicewe're always here to help!
by 2006 MERCEDES-BENZ ML350 Owner on 11/09/2024Verified Service
As always I'm treated like an old friend . My 'car' anxieties are immediately dissipated and I know that everything is going to be all right.Everyone greets me, not just my awesome service manager.Talia. There is total transparency with work to be done, costs, and time needed. I was very pleased.
Marie
by Travis Burd on 11/11/2024
Thank you so much for your wonderful review, Marie! We're thrilled to hear that you feel like an old friend whenever you visit us. It's always our pleasure to ease your car anxieties and provide transparent, stress-free service. Talia and the entire team truly appreciate your kind words. If you don't already have a copy of my book, "Driving with Confidence: Tips for Maintaining Your Vehicle," please feel free to ask for one the next time you're in. We're incredibly grateful to have you and Emmett as part of our community, and we look forward to continuing to serve you for many more years to come!
by 2019 PORSCHE CAYMAN BASE/T Owner on 10/09/2024Verified Service
Frank's used to be good. Now, it's terrible. The service advisors don't call you back, they don't follow up with details, and you have to hunt them down to get answers. Plus, i had work done on a sensor that started acting up again. I had checked at another shop and they had just cleaned the sensor but missed that the wires were loose. Don't go here.
by Travis Burd on 10/14/2024
Hi Matt,
Thank you for taking the time to share your feedback. We're truly sorry that your recent experience did not meet your expectations, especially regarding communication and the sensor issue you mentioned. Your satisfaction is extremely important to us, and we regret that we may have fallen short this time.
We've reached out to you via phone, text, and email because we want to understand what went wrong and how we can make it right. Please know that we are committed to resolving this situation and ensuring your vehicle is taken care of to the highest standards.
We would appreciate the opportunity to re-evaluate the sensor issue and address any concerns you have. Your trust means everything to us, and we are determined to restore your confidence in our service.
Thank you again for your feedback, Matt. We hope to connect with you soon and work toward a resolution.
by 2009 MINI COOPER S CLUBMAN Owner on 01/12/2024Verified Service
They are always very detailed and on time. You see pictures in details of what's wrong from the beginning. And then they still send you pictures of after the repairs are complete, to show you what what they've fixed. They give you a reason not to worry.
by Frank on 07/10/2024
Thank you for the great review! Please be sure to ask for a copy of my book "How to Take Care Of Your Vehicle So It Will Take Care Of You."
by Ted K. on 01/01/2023Verified Service
I have been a satisfied customer for many years and my current dealings have been with Talia Garcia, who has consistently taken the time to make sure that everything I required to be done or questions for future service needs are answered and met in a very timely & professional manner
by 2007 MAYBACH 57 S Owner on 07/12/2022Verified Service
Brought my car for AC blow motor issues, they looked at Carfax instead and recommended all these unneeded services performed by a previous dealership that did not report anything to Carfax , so its like going to a Dr and recommend services according to your horoscope! .also the blow motor quote was 300% more than Mercedes dealership, no longer bring my car to Franks European Service
by 2006 TOYOTA PRIUS Owner on 03/16/2021Verified Service
They are the only qualified team in Las Vegas to be touching a Hybrid or Electric car. They inspected my Prius with a fine-tooth comb and found the exact problem. Plus, provided relevant service recommendations. Unfortunately my Prius has bit the dust, but I'll be bringing them my next vehicles.
by 2006 MERCEDES-BENZ E320 CDI Owner on 06/13/2020Verified Service
Travis and Brad provided exceptional customer service! I was in a bind as I don't live in Vegas. And there was no way I could've driven home (350 miles) with the issue I had. Travis expedited the fix and worked with my warranty company over the phone. They got me back on the road quick!
by Frank on 09/17/2020
Thank you for letting us know! Great job #teamfranks
by 2002 BMW 325CI Owner on 04/06/2016Verified Service
my top had a diagnostic test which resulted that it needed top latches of which I already knew but was told I had to have these tests that shown no other issues. Upon leaving and going home the top would go all the way down anymore and now it is said I need more work on that, when I feel that the 2/5 hr diagnostic testing should have shown at the time before I left.
by on 04/12/2018
When older cars needs repairs, you cant always know what will happen next, we make every effort to check each repair, no one like it when there is a problem. We purchased and installed (at no charge), a new top motor - sorry this was not enough to help with the repairs and expectations
by 2005 MERCEDES-BENZ E500 Owner on 05/01/2015Verified Service
My rear right air spring leaked and has to be replaced . Frank's European did an excellent job and kept the cost at a reasonable price. They also recommended some additional services for my vehicle which I'm going to take care of soon . ..
by on 04/12/2018
Thanks for a great review !
by 2004 BMW 325I Owner on 03/30/2026Verified Service
Advisor professional - courteous, easy to communicate with.
