by 2020 FORD F250 SUPER DUTY Owner on 12/26/2025Verified Service
Great technicians as always, but Franklin Ford has changed their policy on oil changes for those of us who bought vehicles there they now just do the oil change for $25 but do not include fluid checks, air, pressure checks, etc. just disappointing
by 2021 FORD ESCAPE SEL Owner on 12/19/2025Verified Service
10/10. The service took less time than expected and everything is back to normal. They told me to save all the records because there may be a recall on the part I had replaced.
by 2021 FORD EXPLORER PLATINUM Owner on 12/15/2025Verified Service
Everyone is friendly on the phone and in person. Vehicle was held an extra day due to not having a recall part on hand even though the vehicle was in the shop for the recall.
by 2019 FORD FUSION SE Owner on 12/15/2025Verified Service
Excellent service. Easy to book an appointment. Staff is professional and helpful.
While waiting for my vehicle, several people in the area were praising Franklin Ford. Highly recomment.
by 2020 FORD EDGE TITANIUM Owner on 12/11/2025Verified Service
Mike was not only professional, as usual, but he's very courteous and attentive to the services requested
by Derek K. on 11/25/2025Verified Service
Bought the Bronco on Saturday. Sales person Ron was fantastic! Car was ready for pickup Monday. Couldn't be happier with the whole experience!
by 2017 FORD FUSION SE Owner on 11/20/2025Verified Service
The convenience of having my oil change performed at my home was great! Technician was professional, courteous and efficient. Great service experience.
by 2020 FORD ESCAPE SEL Owner on 11/16/2025Verified Service
The pick-up and delivery service was great, and very helpful. We were kept informed of the status of our repair, which thankfully was under warranty!
by 2020 FORD ESCAPE S Owner on 10/20/2025Verified Service
Dropped off my Ford Escape for oil change/filter replacement and state inspection. The work performed was great and they did it in half the quoted time.
Fast friendly service.
by 2016 LINCOLN MKC SELECT Owner on 10/18/2025Verified Service
I was traveling from out of state when I experienced a problem with my car. I was able to get right in and had the problem taken care of. I was treated very politely and professionally.
by 2025 FORD MAVERICK XLT Owner on 10/09/2025Verified Service
My tire was losing air. They chased the problem but were unable to locate the source. They sealed the tire and the problem was resolved.
by 2020 FORD F150 SUPER CAB Owner on 10/06/2025Verified Service
They came to pick up my truck, fixed a warranty repair, and brought it back. It's so nice not to have to worry about getting a ride back and forth to get my truck fixed!
by 2006 FORD F350 SRW SUPER DUTY Owner on 09/18/2025Verified Service
I made the appointment, they picked up my truck and serviced it and then brought it back.
I didn't have to waste my day, I could do other things besides sitting and waiting for the work to be done.
by Kevin G. on 08/25/2025Verified Service
Franklin Ford was great! They took care of me right away; they explained everything that was going on.
by 2020 FORD ESCAPE TITANIUM Owner on 08/20/2025Verified Service
Picked up at my home and delivered a few hours later...
All services were done perfectly, and I was kept updated along the way. It was a great service experience at Franklin Ford.
by 2019 FORD EXPEDITION XLT Owner on 08/17/2025Verified Service
Mike Shirley is a great service person. He is very knowledgeable and listens to customers about their car problems.
by 2022 FORD ESCAPE SEL Owner on 08/12/2025Verified Service
Timely, informed of any necessities, reminded at the end that I had points available. It ended up costing me nothing!
by 2025 FORD MAVERICK XLT Shopper on 08/07/2025Verified Purchase
The salesman Brian was very helpful and knowledgeable on the truck we were looking at and the whole process was very easy and painless
by 2020 FORD ESCAPE TITANIUM Owner on 07/07/2025Verified Service
My supposedly brand new tire had a leaking stem that nearly stranded me late at night on Mass Pike. Quite unexpected and disappointing
by 2020 FORD ESCAPE TITANIUM Shopper on 06/29/2025Verified Purchase
I have been part of the Franklin Ford family for 20+ years. They bend over backward to help you. They are fair and patient. I LOVE the concierge service!
