I received no help and not contacted by anyone there.
It would have been nice to have received a little bit of their time.
by Cory Quisenberry on 02/26/2026
Richard, we apologize that you did not receive our reply to your inquiry on the 2004 Ford F-150 we had for sale. Your request came in on a Sunday when we were closed. Our Internet Specialist Sarah emailed you Monday morning at 8:43 AM to inform you that the F-150 had sold that past Saturday and would be glad to assist on any other listing we showed for sale on our website. We can only assume that either her email to you went to your spam folder and was unseen or that the email address you provided (rjrworm@aol.com) was invalid. No phone contact was provided for us to text or call you, either. Again, we are sorry that the communication between us didn't work, and we sincerely hope you were able to find a great truck to suit your needs. Have a blessed day.
by 2016 TOYOTA RAV4 LE Owner on 12/07/2025Verified Service
My car was serviced in a reasonable time. They kept me posted on my vehicles status. They did exactly what I requested.
by CRM on 12/09/2025
Thank you so much for your review! It's great to know everything was completed just as you requested. We appreciate your trust in us and look forward to serving you again!
by 2022 TOYOTA HIGHLANDER PLATINUM Owner on 11/17/2025Verified Service
Discussed my vehicle concern with Jordan and was scheduled in. Service was prompt and vehicle was ready when promised.
Clean service entrance. Plastic sheet used to protect vehicle seat. Wait area nice, dealership clean and welcoming.
by CRM on 11/18/2025
Thank you for sharing your experience! We're glad Jordan got you scheduled quickly and that your vehicle was ready as promised. It's great to hear you appreciated the clean facility, protective measures, and comfortable waiting area. We appreciate your feedback and look forward to serving you again!
by 2013 TOYOTA SIENNA XLE/LIMITED Owner on 11/02/2025Verified Service
I enjoy doing business with this dealership. They are always polite and always do excellent work on my vehicles. I would recommend Frankfort Toyota to anyone needing their vehicle serviced.
by CRM on 11/03/2025
Thank you for your continued trust and support! We're so glad to hear that our team consistently provides polite service and excellent work on your vehicles. Your recommendation means a lot to us, and we look forward to serving you again at Frankfort Toyota!
by 2013 TOYOTA CAMRY HYBRID/LE/XLE Owner on 10/30/2025Verified Service
The service went well. They found a couple of issues that needed to be addressed and Brooke came and filled me in and they took care of them that day.
by KELLY BUFFIN on 10/31/2025
Thank you for the great feedback! We're so glad to hear that Brooke kept you informed and we were able to correct any issues with your vehicle.
by 2012 TOYOTA FJ CRUISER Owner on 10/23/2025Verified Service
Jordan and Johnny were very helpful. I have had my FJ Cruiser serviced there since buying it there new. Had nothing but excellent service for the past 13 years. Highly recommend Frankfort Toyota Service Department.
by CRM on 10/23/2025
Thank you for your loyalty over the past 13 years! We're glad to hear Jordan and Johnny took great care of you and your FJ Cruiser. We appreciate your trust in the Frankfort Toyota team!
by 2019 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 10/05/2025Verified Service
Great service! In and out very quickly. I only wish they had complimentary car wash with every service as other dealerships have.
by CRM on 10/06/2025
Thank you for the kind words and for taking the time to leave a review! We're glad to hear you had a quick and smooth service experience. We appreciate your feedback about the complimentary car wash it's a great suggestion and something we'll definitely take into consideration as we look for ways to improve our customer experience. We hope to see you again soon!
by 2008 TOYOTA HIGHLANDER HYBRID Owner on 09/22/2025Verified Service
Liked ride to work and pickup after repair!
Like receiving info about needed work and charges!
Liked service people's friendly service!
by CRM on 09/23/2025
Thank you so much! We're happy to hear you enjoyed the shuttle service and appreciated the clear communication about the work and costs. We'll be sure to share your kind words with our team!
by 2018 TOYOTA RAV4 SE Owner on 08/29/2025Verified Service
Work was done quickly and on time.
During the inspection wiper and cabin air filter were found bad . The price was staggering to replace and passed
by CRM on 08/29/2025
Thanks for the review! Glad we could get the work done quickly and on time. We totally get that the price for the wipers and cabin air filter might've felt a bit high we always want to give you the info so you can decide what works best for you. If you ever have questions or want to go over options, we're here to help. Appreciate you coming in!
by 2024 TOYOTA RAV4 LTD Owner on 08/13/2025Verified Service
The service writer Jordan was fantastic. He really went above and beyonddefinitely exceeded expectations.
by CRM on 08/14/2025
Thank you for sharing your experience! We're thrilled to hear that Jordon provided such exceptional service!
by 2017 TOYOTA PRIUS Owner on 08/04/2025Verified Service
the service advisor was polite and professional. The cost of the service seemed overpriced at $640 labor for 2 hours of work.
by CRM on 08/05/2025
Thank you for your feedback. We're glad to hear that you found our service advisor polite and professionalthat's always our goal. We appreciate your concerns about the cost of labor and understand that pricing can be a significant factor. Our labor rates reflect the expertise of our certified technicians, the quality of tools and equipment we use, and our commitment to providing reliable service. That said, we're always looking for ways to provide the best value to our customers. If you have any further questions or would like a detailed breakdown of the service, please don't hesitate to reach outwe'd be happy to help.
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 07/19/2025Verified Service
Always straight forward with service and always in and out with no nonsense. Don't go anywhere to service my Toyotas but here.
by CRM on 07/21/2025
Thank you for the kind words! We appreciate your recommendation and look forward to seeing you in the future. Take care!
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 07/10/2025Verified Service
The staff was friendly and helpful, and I assume the recall was done correctly. They have a good waiting room/lounge. My only negative was that it took over an hour to do which seems a bit long for this work.
by CRM on 07/16/2025
Thank you for taking the time to leave us a review! We hope to see you again! Have a wonderful day!
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 06/10/2025Verified Service
The service was fast and affordable while also giving me details on what additionally needed to be done on my car with my choice to do the service now or not.
by CRM on 06/11/2025
It was our pleasure to assist you and inspect your vehicle. Please let us know at any time if you have questions or concerns.
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 06/08/2025Verified Service
Great service. Done timely. In and out without disruption to my day. Always thorough and quality service.
by CRM on 06/11/2025
Thank you very much for your kind words and choosing to Service with Frankfort Toyota.
by 2018 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 11/30/2024Verified Service
From start to finish the Frankfort Toyota service dept.was excellent. In and out in less than an hour and my advisor, Brooke is always friendly and helpful. I have worked with each advisor over the years and all are friendly, helpful and professional.
by CRM on 12/02/2024
Thank you very much for trusting us with the service of your vehicle. We appreciate your business and look forward to seeing you again in the future.
by 2015 TOYOTA SIENNA XLE/LIMITED Owner on 11/27/2024Verified Service
Thank you for taking care of my van. Johnny Case has been my 'go to' in service and has recently became the service manager. Yay Johnny!! He passed the reins on to Jordan. Jordan did a great job as well. I highly recommend the service dept at Frankfort Toyota!
by crm on 11/29/2024
Thank you very much for your business and recommendation. Please let us know any time we can be of assistance to you.
by 2019 TOYOTA AVALON XLE/XSE/LIMITED Owner on 04/27/2024Verified Service
They charge a credit card fee. I was not told this until I was handing them the keys. I wish I had been told when I made the appointment so I could've prepared accordingly (as I don't carry my checkbook or large sums of cash). It was also very expensive. Oil change and tire rotation for $273 with a coupon? It is nice that they provided a shuttle, but honestly I think Uber would be cheaper.
by CRM on 04/29/2024
Thank you for your feed back concerning the recent service visit. Rather than raise prices across the board to all customers we simply pass what the banks charge us to the customer at no mark up. This is why we tell our guests at service write up so they can decide the best financial option for them.
Our shuttle has been provided at no cost to our customers since our dealership open but if Uber is a better option for you however that is perfectly fine as well.
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 06/21/2023Verified Service
In for a tire rotation and technician noticed it was close to time for an oil change. So even though I wasnt scheduled for the oil change they went ahead and did it at this appointment to save me the drive back to Frankfort. I really appreciated that!
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 08/15/2022Verified Service
I love this dealership's service department. Beth Kiser is one of the most pleasant people I have had to deal with. I don't feel pressured and she explains everything to me. Of all the dealerships service centers I've been to in the central Kentucky area I can't say enough good things about them.
