by 2020 BMW X5 XDRIVE40I Owner on 07/07/2026Verified Service
Place is an absolute joke. They never did fix my car properly or do what they said they were going to cover. The GM has still never called me back and the service manager has absolutely no clue what she's doing. I was lied to about parts being ordered that were never even ordered.
by Frank Leta Buick GMC on 07/08/2026
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 334-5672 when you have a chance. Thank you, and we look forward to hearing from you.
by 2004 HUMMER H2 Owner on 08/22/2026Verified Service
Frank glita was very prompt in telling me about my vehicle and scheduling things
Very efficient, very good customer service. I would not think twice the next time. I would bring my vehicle to get it repaired. At frankly to buick, thank you so much
by Frank Leta Buick GMC on 08/23/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Richard O. on 08/07/2026Verified Service
Was told service was done and it was not. Technician said he would verify it was done and call me. Neither was done. General manager said bring it back at no charge. Still charged me. Not reliable service at all.
by Frank Leta Buick GMC on 08/08/2026
Hi Richard, we sincerely apologize for the confusion regarding your service and the lack of follow-up. Your experience does not reflect our commitment to customer-centric, reliable service, and I appreciate you bringing this to our attention. Please reach out to us directly so we can resolve this issue and restore your trust in our quality support.
by Elizabeth P. on 07/22/2026Verified Shopper
I almost paid more for a car than I wanted just because Allison was so nice. I ran across a better deal, but you were the best by far working with you. I would recommend you to anyone and especially Allison
by Frank Leta Buick GMC on 07/23/2026
Hi Elizabeth, thank you so much for your kind words! We're thrilled to hear that you found our service to be the best and that Allison made such a positive impression. Your recommendation means a lot to us, and we hope to support you again in the future with our customer-centric approach and reliable service.
by 2018 CHEVROLET SILVERADO K1500 LT Owner on 07/04/2026Verified Service
Took toooo long. I was in the waiting room 2 1/2 hours for them to do a 1hr. job. Otherwise satisfied.
by Frank Leta Buick GMC on 07/06/2026
Hi, thank you for sharing your experience with us. I sincerely apologize for the long wait time you encountered; we strive for customer-centric service and your feedback helps us improve. We appreciate your satisfaction with the quality of our work and hope to serve you better in the future.
by 2024 CHEVROLET SILVERADO K1500 LTZ Owner on 06/28/2026Verified Service
Did not address the problem. Cleared the engine light, charged me, and sent me on my way. Called back to get my truck back in the shop. No reply in over a week.
by Frank Leta Buick GMC on 06/29/2026
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 334-5672 when you have a chance. Thank you, and we look forward to hearing from you.
by Sherman B. on 05/30/2026Verified Service
I liked the Quick service
I didn't like how the vehicles that were ready to go where all lined up very close to one another
by Frank Leta Buick GMC on 05/31/2026
Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.
by Roger P. on 04/09/2026Verified Service
I'm from out of town and was traveling back to Nebraska and they took care of my issue quick and had me back on the road in minutes. Great service and friendly!!!
by Frank Leta Buick GMC on 04/10/2026
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
by 2025 GMC SIERRA K2500 SLT Owner on 02/28/2026Verified Service
Truck has been back four times,now for two weeks, haven't heard anything. No communication in service department.all for the same reason.
by Frank Leta Buick GMC on 03/01/2026
Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We want the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.
by Nick A. on 01/13/2026Verified Service
Well kept waiting room and I was in and out in no time. They took care of my services needed and did not become overly pushy with the manufacturers recommended services just made the suggestion a couple times and we moved on.
by Frank Leta Buick GMC on 01/14/2026
Hi Nick, thank you for your kind words. We're glad to hear you found our waiting room well-kept and that you were in and out in no time. Your feedback on our customer-centric approach and the balance of service suggestions is appreciated, and we look forward to providing you with reliable support in the future.
by 2021 GMC SIERRA K1500 Owner on 01/12/2026Verified Service
Didn't get the problem fixed in the 3 1/2 hours I waited, I found the problem was exactly what I told the service manager, a blown fuse.
by Frank Leta Buick GMC on 01/13/2026
Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at (573) 837-4191 so we can work towards a resolution. We look forward to hearing from you.
by John G. on 12/13/2025Verified Purchase
Screen broken on the display in that icons did not appear and dealership was indifferent.
Buy elsewhere but not at this dealership. Should have had the repair already done
by Frank Leta Buick GMC on 12/17/2025
Hello John, we are disappointed to learn of your experience here at Frank Leta Buick GMC, but we will take this opportunity to improve. We would like the opportunity to make this up to you. Please contact our manager at (573) 837-4191 so we can make your experience a positive one.
by 2017 GMC SIERRA K1500 Owner on 09/05/2025Verified Service
Terrible. 0 communication throughout the process had no idea what the status of my vehicle ever was. On top of that, never had a loaner vehicle. Would call one individual, and they would have none. A few days later called another, and told me he would get me on top of the list. Takes advantage of young individuals, and my vehicle was there for almost a month for a simple repair.
by Tracy Barnett on 09/08/2025
Thank you for sharing your feedback. I'm very sorry to hear about the lack of communication, the extended repair time, and the difficulties you experienced with loaner availability. That's not the level of service or professionalism we want to provide, and I understand how frustrating this must have been for you. We take your concerns seriously and would like the opportunity to review your situation in more detail to see how we can improve and regain your trust. Please feel free to reach out to me directly so we can discuss further.
Tracy Barnett
Service Manager
tbarnett@frankleta.com
(573) 837-4486
by 2018 BMW X5 M Owner on 06/25/2025Verified Service
Purchased a vehicle from frank Leta dealership the warranty and the inspection they say they did was false. They don't stand behind the service they do and the warranty is BS no service was done on the car and the brakes certainly was not checked. Buyer beware.
by Kevin Pettit on 06/26/2025
Thank you for sharing your experience. I'm sorry to hear that you feel the inspection and warranty did not meet your expectations. We take concerns like this seriously and want every customer to feel confident in their purchase. I'd appreciate the opportunity to look into this further and help make things right. Please feel free to reach out to me directly so we can discuss your situation in more detail.
Kevin Pettit
kpettit@frankleta.com
by 2017 BUICK ENCLAVE Owner on 06/06/2025Verified Service
Had a scheduled oil appointment at 7:30 which was the first of the day. It took your organization a hour and a half to get it done. Finally at 9 o'clock it was done. It should've taken no more than a half hour. We were late for our next appointment.
by Tracy Barnett on 06/09/2025
Thank you for your feedback, and I'm sorry to hear about the delay during your recent service visit. We understand your time is valuable, especially with a first appointment of the day, and we clearly fell short. Your experience isn't reflective of the efficiency we strive for, and I'll be addressing this with our team to ensure we do better moving forward. If you'd like to discuss further, feel free to reach out to me directly.
Tracy Barnett
Service Manager
tbarnett@frankleta.com
by 2015 GMC SIERRA K1500 SLE Owner on 01/14/2025Verified Service
The service to repair the engine temperature/thermostat issue as well as the battery replacement and coolant flush were great.
I am still waiting for notification that the new FOB's have been received and are ready to program so I can schedule the appointment.
by Frank Leta Automotive on 01/14/2025
Thank you for sharing your experience. We appreciate the feedback.
by 2017 GMC ACADIA SLT-2 Owner on 12/23/2024Verified Service
I had no interaction with the service technician but the staff checking in my car and telling me the service was complete and taking payment were very polite and helpful, which is a huge improvement from my past interactions with the staff at this business. I really appreciate the improvement!
by Frank Leta Automotive on 12/25/2024
Thank you for sharing your experience.
by 2022 GMC ACADIA SLE Owner on 10/13/2024Verified Service
I don't like that there is an issue with the car and all I got was a text message to inform me. It contained a report that was hard to read, and I was unable to view the photos provided. I went to ask whoever was behind a counter and they informed me that I was just getting an oil change like I scheduled. Then when the service was finished, that is when I was told the car has a leak. I liked this place better under the old ownership.
by Frank Leta Automotive on 10/14/2024
Thank you for the feedback. I'm sorry to hear of the issue you experienced when having your vehicle serviced. If you would like to discuss this further, please reach out to our store manager. His contact information is below.
Service Manager
Josh Simitjis
jsimitjis@frankleta.com
573-519-6838
by 2017 BUICK ENCORE PREFERRED Owner on 01/22/2024Verified Service
Car was having issues was told that it was the cam shaft by the dealer. friend that took the car in told them he was given a code regarding the catalytic converter . Camshaft , oil change and two new tire completed . 2 days later engine light on and catalytic converter is the issue upon return to the dealer ship where I was told they also found an issue with my water pump.
by Frank Leta Buick GMC on 01/23/2024
Thank you for reaching out. I'm sorry to hear that you weren't satisfied with your experience. My service manager is looking into your situation, and will be reaching out to make things right. His contact info is below. Please reach out to him directly with any future needs.
JoshSimitjis
jsimitjis@frankleta.com
314.690.4485
by 2015 CHEVROLET SILVERADO K1500 LTZ Owner on 11/27/2023Verified Service
They tried to tell me that I had 3 tires showing cord and I needed new tires. I knew that wasn't true. They didn't want to rotate them because of that. I had to tell them to go ahead and rotate them. They didn't check the air in the tires. I don't appreciate it when they try to sell me something I don't need.
by Frank Leta Buick GMC on 11/28/2023
Thank you for your feedback. I'm sorry to hear that you didn't enjoy your last experience at our dealership. My service manager is looking into your situation, and will be reaching out shortly to apologize, and see what we can do to make things right. His contact info is below. Please reach out to him directly with any future needs.
JoshSimitjis
jsimitjis@frankleta.com
314.690.4485
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Top Services Performed
Based on CARFAX Service History, Frank Leta Buick GMC specializes in these services, in addition to many others.
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What do verified customers think about Frank Leta Buick GMC in Cape Girardeau, MO?
Verified customers who visit Frank Leta Buick GMC in Cape Girardeau, MO rate this business 4 out of 5 stars, with 153 reviews. 1,824 customers favorited this location.
How can I contact Frank Leta Buick GMC in Cape Girardeau, MO?
To reach the sales team at Frank Leta Buick GMC in Cape Girardeau, MO, call (573) 652-2327. To reach the service department, call (573) 334-6000
How can I schedule a service appointment with Frank Leta Buick GMC in Cape Girardeau, MO?
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