by 2017 GMC SIERRA K1500 Owner on 09/05/2025Verified Service
Terrible. 0 communication throughout the process had no idea what the status of my vehicle ever was. On top of that, never had a loaner vehicle. Would call one individual, and they would have none. A few days later called another, and told me he would get me on top of the list. Takes advantage of young individuals, and my vehicle was there for almost a month for a simple repair.
by Tracy Barnett on 09/08/2025
Thank you for sharing your feedback. I'm very sorry to hear about the lack of communication, the extended repair time, and the difficulties you experienced with loaner availability. That's not the level of service or professionalism we want to provide, and I understand how frustrating this must have been for you. We take your concerns seriously and would like the opportunity to review your situation in more detail to see how we can improve and regain your trust. Please feel free to reach out to me directly so we can discuss further.
Tracy Barnett
Service Manager
tbarnett@frankleta.com
(573) 837-4486
by 2018 BMW X5 M Owner on 06/25/2025Verified Service
Purchased a vehicle from frank Leta dealership the warranty and the inspection they say they did was false. They don't stand behind the service they do and the warranty is BS no service was done on the car and the brakes certainly was not checked. Buyer beware.
by Kevin Pettit on 06/26/2025
Thank you for sharing your experience. I'm sorry to hear that you feel the inspection and warranty did not meet your expectations. We take concerns like this seriously and want every customer to feel confident in their purchase. I'd appreciate the opportunity to look into this further and help make things right. Please feel free to reach out to me directly so we can discuss your situation in more detail.
Kevin Pettit
kpettit@frankleta.com
by 2017 BUICK ENCLAVE Owner on 06/06/2025Verified Service
Had a scheduled oil appointment at 7:30 which was the first of the day. It took your organization a hour and a half to get it done. Finally at 9 o'clock it was done. It should've taken no more than a half hour. We were late for our next appointment.
by Tracy Barnett on 06/09/2025
Thank you for your feedback, and I'm sorry to hear about the delay during your recent service visit. We understand your time is valuable, especially with a first appointment of the day, and we clearly fell short. Your experience isn't reflective of the efficiency we strive for, and I'll be addressing this with our team to ensure we do better moving forward. If you'd like to discuss further, feel free to reach out to me directly.
Tracy Barnett
Service Manager
tbarnett@frankleta.com
by 2025 GMC SIERRA K2500 SLT Owner on 02/28/2026Verified Service
Truck has been back four times,now for two weeks, haven't heard anything. No communication in service department.all for the same reason.
by Frank Leta Buick GMC on 03/01/2026
Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We want the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.
by Nick A. on 01/13/2026Verified Service
Well kept waiting room and I was in and out in no time. They took care of my services needed and did not become overly pushy with the manufacturers recommended services just made the suggestion a couple times and we moved on.
by Frank Leta Buick GMC on 01/14/2026
Hi Nick, thank you for your kind words. We're glad to hear you found our waiting room well-kept and that you were in and out in no time. Your feedback on our customer-centric approach and the balance of service suggestions is appreciated, and we look forward to providing you with reliable support in the future.
by 2021 GMC SIERRA K1500 Owner on 01/12/2026Verified Service
Didn't get the problem fixed in the 3 1/2 hours I waited, I found the problem was exactly what I told the service manager, a blown fuse.
by Frank Leta Buick GMC on 01/13/2026
Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at (573) 837-4191 so we can work towards a resolution. We look forward to hearing from you.
by John G. on 12/13/2025Verified Purchase
Screen broken on the display in that icons did not appear and dealership was indifferent.
Buy elsewhere but not at this dealership. Should have had the repair already done
by Frank Leta Buick GMC on 12/17/2025
Hello John, we are disappointed to learn of your experience here at Frank Leta Buick GMC, but we will take this opportunity to improve. We would like the opportunity to make this up to you. Please contact our manager at (573) 837-4191 so we can make your experience a positive one.
by 2020 GMC TERRAIN SLT Owner on 09/12/2025Verified Service
The work was fine.however people that wait for their vehicle get the best most timely service..3 days later I was able to pick up my car.. The service was only two hours.. lesson learned
by Tracy Barnett on 09/15/2025
Thank you for your feedback. I'm glad to hear the work itself was done properly, but I'm sorry for the delay in getting your vehicle back to you. I understand how frustrating it must have been to wait several days for a repair that only required a couple of hours. We'll review how we handle scheduling and communication so that customers who drop off vehicles don't feel overlooked compared to those who wait on-site. Your comments are valuable and will help us improve our service process. If you'd like to discuss your experience further, please feel free to reach out to me directly.
Tracy Barnett
tbartnett@frankleta.com
(573) 837-4486
by Mjj L. on 09/09/2025Verified Service
I always thought old change include checking all floods, grease and everything. But apparently it, it's not, they just change oil and a filter
by Tracy Barnett on 09/15/2025
Thank you for sharing this feedback. I'm sorry to hear that your expectations weren't met during your recent service visit. Our standard oil change service includes replacing the oil and filter, along with a basic multi-point inspection, but it does not typically cover checking or topping off every fluid or greasing components unless specifically requested or included in a different service package. I understand how this may have been unclear and left you disappointed.
We appreciate you bringing this to our attention, and we'll work on making sure our service descriptions are communicated more clearly so there's no confusion about what's included. If you'd like to review additional service options that provide a more comprehensive check, please feel free to reach out to me directly.
Tracy Barnett
Tbarnett@frankleta.com
(573) 837-4486
by 2025 GMC SIERRA K1500 DENALI Owner on 09/07/2025Verified Service
Don't take your vehicle here they will mess up your vehicle then they will not answer your calls to fix it
by Tracy Barnett on 09/08/2025
Thank you for sharing your feedback. I'm very sorry to hear about your experience and the frustration caused by both the repair concerns and communication issues. That is not the level of service we aim to provide, and I understand how upsetting it must be to feel your calls are not being returned. I'd appreciate the chance to learn more about your situation and work with you toward a resolution. Please reach out to me directly so we can address this.
Tracy Barnett
Service Manager
tbarnett@frankleta.com
(573) 837-4486
by 2022 GMC SIERRA K2500 AT4 Owner on 07/03/2025Verified Service
Friendly and prompt greeting when arrived for oil change. Didn't take long and we were on our way. Very good experience.
by Frank Leta Buick GMC on 12/17/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Frank Leta Buick GMC.
by 2025 GMC SIERRA K1500 DENALI Owner on 06/19/2025Verified Service
They will not keep in contact with you to keep you updated on your vehicle and they can not put your vehicle back together the way its supposed to be don't take anything here find a different dealership
by Tracy Barnett on 06/30/2025
Thank you for your feedback, and I'm truly sorry to hear about the lack of communication and concerns with your vehicle's condition. That's not the experience we aim to provide, and we understand how frustrating this must be. I'd appreciate the opportunity to speak with you directly and help address the situation. Please feel free to reach out at your convenience.
Tracy Barnett
tbarnett@frankleta.com
(573) 837-4191
by 2023 BUICK ENCORE GX PREFERRED Owner on 06/15/2025Verified Service
Online appointment made. Verified in person that the system did what it is supposed to do and it did. Quick check in. Waited for vehicle had snacks, drinks, wifi, TV, and restroom. Kept up to date on progress of repair by text and verbally.
by Frank Leta Buick GMC on 12/17/2025
Hello, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
by 2023 BUICK ENVISION AVENIR Owner on 04/07/2025Verified Service
My service was quick and thorough. They found a recall that I wasn't aware of and fixed it. Very friendly service writer.
by Frank Leta Automotive on 04/08/2025
Thank you for the review!
by 2015 GMC SIERRA K1500 SLE Owner on 01/14/2025Verified Service
The service to repair the engine temperature/thermostat issue as well as the battery replacement and coolant flush were great.
I am still waiting for notification that the new FOB's have been received and are ready to program so I can schedule the appointment.
by Frank Leta Automotive on 01/14/2025
Thank you for sharing your experience. We appreciate the feedback.
by 2017 GMC ACADIA SLT-2 Owner on 12/23/2024Verified Service
I had no interaction with the service technician but the staff checking in my car and telling me the service was complete and taking payment were very polite and helpful, which is a huge improvement from my past interactions with the staff at this business. I really appreciate the improvement!
by Frank Leta Automotive on 12/25/2024
Thank you for sharing your experience.
by 2022 GMC ACADIA SLE Owner on 10/13/2024Verified Service
I don't like that there is an issue with the car and all I got was a text message to inform me. It contained a report that was hard to read, and I was unable to view the photos provided. I went to ask whoever was behind a counter and they informed me that I was just getting an oil change like I scheduled. Then when the service was finished, that is when I was told the car has a leak. I liked this place better under the old ownership.
by Frank Leta Automotive on 10/14/2024
Thank you for the feedback. I'm sorry to hear of the issue you experienced when having your vehicle serviced. If you would like to discuss this further, please reach out to our store manager. His contact information is below.
Service Manager
Josh Simitjis
jsimitjis@frankleta.com
573-519-6838
by 2017 BUICK ENCORE PREFERRED Owner on 01/22/2024Verified Service
Car was having issues was told that it was the cam shaft by the dealer. friend that took the car in told them he was given a code regarding the catalytic converter . Camshaft , oil change and two new tire completed . 2 days later engine light on and catalytic converter is the issue upon return to the dealer ship where I was told they also found an issue with my water pump.
by Frank Leta Buick GMC on 01/23/2024
Thank you for reaching out. I'm sorry to hear that you weren't satisfied with your experience. My service manager is looking into your situation, and will be reaching out to make things right. His contact info is below. Please reach out to him directly with any future needs.
JoshSimitjis
jsimitjis@frankleta.com
314.690.4485
by 2015 CHEVROLET SILVERADO K1500 LTZ Owner on 11/27/2023Verified Service
They tried to tell me that I had 3 tires showing cord and I needed new tires. I knew that wasn't true. They didn't want to rotate them because of that. I had to tell them to go ahead and rotate them. They didn't check the air in the tires. I don't appreciate it when they try to sell me something I don't need.
by Frank Leta Buick GMC on 11/28/2023
Thank you for your feedback. I'm sorry to hear that you didn't enjoy your last experience at our dealership. My service manager is looking into your situation, and will be reaching out shortly to apologize, and see what we can do to make things right. His contact info is below. Please reach out to him directly with any future needs.
JoshSimitjis
jsimitjis@frankleta.com
314.690.4485
by 2007 TOYOTA RAV4 SPORT Owner on 03/28/2026Verified Service
Everything went good. Did not receive a 21 point Service Check REPORT.
by Frank Leta Buick GMC on 03/29/2026
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.
1 - 20 of 124 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
1,265 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Frank Leta Buick GMC specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Frank Leta Buick GMC specializes in these makes, in addition to many others.
What do verified customers think about Frank Leta Buick GMC in Cape Girardeau, MO?
Verified customers who visit Frank Leta Buick GMC in Cape Girardeau, MO rate this business 4 out of 5 stars, with 124 reviews. 1,265 customers favorited this location.
How can I contact Frank Leta Buick GMC in Cape Girardeau, MO?
To reach the sales team at Frank Leta Buick GMC in Cape Girardeau, MO, call (573) 524-8846. To reach the service department, call (573) 983-3527
How can I schedule a service appointment with Frank Leta Buick GMC in Cape Girardeau, MO?
