by 2016 SUBARU LEGACY 2.5I PREMIUM Owner on 08/05/2025Verified Service
The actual service was good. I expect dealerships to charge more money, but it's complete baloney that they now charge a service fee for using a credit card. I have no problem paying a service fee at a Mom n' Pop business, but I have a big problem with a large organization screwing over their customers.
by Fox Subaru on 08/07/2025
Thank you for sharing your feedback with us. I'm glad to hear that you found our service to be good. I understand your concerns regarding the service fee for credit card transactions. At Fox Subaru, we strive to balance our pricing while maintaining quality service. Your input is valuable to us, and I appreciate you bringing this to our attention. If you have any more concerns or suggestions, please feel free to reach out to me directly. We hope to assist you again in the future!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2016 SUBARU CROSSTREK PREMIUM Owner on 01/17/2025Verified Service
Everything went very well. It was several days before we could get an appointment. The day of the appointment, everything went very well. Everyone was very nice and aware of what we needed. The repair was done the same day. It was very expensive, but the car runs well now.
by Fox Subaru on 01/21/2025
Thank you for your feedback! I'm glad to hear that your experience with Fox Subaru was positive and that your repairs were completed the same day. We appreciate your understanding regarding the appointment timing, and it's great to know your car is running well now. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by Erich S. on 10/20/2024Verified Shopper
I saw a 2020 Audi listed online on Fox Subaru website. Visited the dealer 50 minute drive from home, salesman said "we don't have that but let me show this Subaru". Looked again when I returned home. Still listed, so I called and was told it is available and someone will call me back. That never happened. Always have been impressed with the Fox dealer brand, but this was disappointing.
by Fox Subaru on 10/21/2024
Erich,
Thank you for taking the time to share your experience with us. I am sorry that our team failed to execute and can certainly empathize with your frustration.
Customer feedback is appreciated, and we take the customer experience seriously. I invite you to contact me directly to discuss the issue in greater detail and to ensure our people and our processes are corrected.
Respectfully,
Ryan Coe, GM, rcoe@foxmotors.com
by 2016 SUBARU OUTBACK 2.5I LIMITED Owner on 09/18/2024Verified Service
First class service provider. Greeted at my car, and treated with respect and care right up until I pulled out of the dealership. I am not used to this level of customer service from any business in any industry. What a pleasure to do business here. And a video link sent to me of the tech working on my car! How cool is that.
by Fox Subaru on 09/19/2024
Thank you for your wonderful review! We at Fox Subaru are thrilled to hear that you experienced first-class service and felt respected and cared for throughout your visit. It's our goal to provide an exceptional experience, and we're glad the video link added that extra touch for you. We appreciate your feedback and hope to see you again soon!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2024 SUBARU CROSSTREK WILDERNESS Owner on 08/31/2025Verified Service
Service was amazing! Mitchell and team got me in right away without needing an appointment. They provided me with a loaner, which saved my day because I had multiple appointments and needed a vehicle. Super helpful and professional staff!
by Fox Subaru on 08/31/2025
Thank you for your wonderful review! I'm thrilled to hear that Mitchell and our team at Fox Subaru could assist you efficiently and provide you with a loaner vehicle to keep you on track with your appointments. We appreciate your kind words about our staff's professionalism and helpfulness. Looking forward to serving you again in the future don't hesitate to reach out if you need anything!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2015 SUBARU OUTBACK 2.5I PREMIUM Owner on 08/11/2025Verified Service
Great service, nice waiting area, they provide beverages and snacks, nice clean bathrooms, fast service and they wash your vehicle.
by Fox Subaru on 08/12/2025
Thank you for your wonderful review! We at Fox Subaru appreciate your kind words about our service and amenities. It's great to hear that you enjoyed the waiting area and that your vehicle was taken care of. We look forward to seeing you again on your next visit!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2015 SUBARU OUTBACK 2.5I Owner on 08/08/2025Verified Service
As always, the staff is awesome and very friendly. They keep you up to date on your service via text. The waiting area is large and very clean. Free coffee, and assorted drinks and snacks.
by Fox Subaru on 08/09/2025
Thank you for your fantastic review! I'm glad to hear that you had a fantastic experience at Fox Subaru. It's great to know that our friendly staff and comfortable waiting area made your visit enjoyable. We hope to see you again soon!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2021 SUBARU FORESTER LIMITED Owner on 08/03/2025Verified Service
Service staff were exceptional. Excellent communication while waiting for my vehicle. Great waiting room with complimentary beverages and snacks. Service was performed as expected.
by Fox Subaru on 08/03/2025
Thank you so much for your outstanding feedback! I'm pleased to hear that you had a great experience at Fox Subaru, especially with our exceptional service staff and communication. It's wonderful that you enjoyed our waiting room amenities too. We look forward to seeing you again for your next visit!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 07/24/2025Verified Service
Work was well done in a timely manner.
I thought $777 was a bit much. I will probably look to independent shops in the future. I would recommend this shop with reservations.
by Fox Subaru on 07/28/2025
Thank you for sharing your experience with us. I appreciate your feedback regarding the timely service you received at Fox Subaru. I understand your concerns about pricing, and we strive to provide competitive rates while maintaining high-quality service. If you'd like to discuss your experience further or have any other questions, please feel free to reach out to me directly. We hope to have the opportunity to serve you again in the future.
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2021 SUBARU OUTBACK TOURING Owner on 07/10/2025Verified Service
Every thing was done quickly and efficiently! The Loaner was also a good experience.
The only disappointment was that you have spoiled me in the past and returned a washed car which was not the case yesterday.
by Fox Subaru on 07/14/2025
Thank you for your feedback! We're glad to hear that everything was done quickly and efficiently and that you had a good experience with the loaner. I appreciate your understanding regarding the car wash and acknowledge your expectations. If you have any further concerns or would like to discuss this with us, please feel free to reach out. We look forward to seeing you again at Fox Subaru!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2021 SUBARU OUTBACK TOURING Owner on 07/03/2025Verified Service
Outstanding customer service. From Maddey's friendly welcome to being able to pay via cell phone, it was great! I was consistently kept informed by Maddy regarding the car's status.
by Fox Subaru on 07/03/2025
Thank you for your wonderful review! I'm thrilled to hear that you had an outstanding experience with us at Fox Subaru. It's fantastic to know that Maddey's friendly welcome and the convenient payment options made a positive impact. We appreciate your kind words and look forward to serving you again in the future! Safe travels with your new Subaru!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2017 SUBARU OUTBACK 2.5I PREMIUM Owner on 06/30/2025Verified Service
I learned that you can drive in for an oil change/tire rotation!
And...when I did that....there were people, space and time to fix the other things they found before we left on our trip.
So grateful for you!
by Fox Subaru on 06/30/2025
Thank you so much for your kind words! We're thrilled to hear you were able to drive in for an oil change and tire rotation. It's great to know that we could accommodate other necessary repairs before your trip. Your satisfaction means a lot to us at Fox Subaru. We look forward to seeing you again soon! Safe travels!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2021 SUBARU CROSSTREK PREMIUM Owner on 06/10/2025Verified Service
Customer service was great but they charged me for a part they did not actually replace. I noticed and contacted them and they did correct their mistake but my trust is still eroded.
by Fox Subaru on 06/11/2025
Thank you for sharing your experience with us. I'm glad to hear that you found our customer service to be great, but I understand your concerns regarding the charge for the part not replaced. We appreciate your feedback and strive to maintain transparency in all our transactions at Fox Subaru. Please feel free to reach out directly if there's anything else we can do to help restore your trust. Your satisfaction is important to us.
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 06/01/2025Verified Service
Very enjoyable and professional experience!!! Significantly better experience than going to my deal in Muskegon.
by Fox Subaru on 06/02/2025
Thank you for your wonderful feedback! I'm thrilled to hear that you had a very enjoyable and professional experience at Fox Subaru, and that we could provide a better experience for you compared to your previous dealership. We appreciate your support and look forward to welcoming you back in the future!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by Dianne D. on 05/27/2025Verified Service
I really enjoy Subaru Fox. Everyone is so friendly and helpful. They are efficient and professional. And I love my Subaru Forester Sport.
Love the drive up service!
by Fox Subaru on 05/27/2025
Thank you, Dianne! We're thrilled to hear that you enjoy your experience with Fox Subaru and that you love your Subaru Forester Sport. Our team is dedicated to providing friendly and efficient service, and it's great to know that you appreciate our drive-up service. We look forward to seeing you again soon!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2023 SUBARU OUTBACK TOURING Owner on 05/21/2025Verified Service
Fox Subaru has taken excellent care of our Subaru since we bought it. Very friendly staff that goes out of their way to explain what is needed.
by Fox Subaru on 05/21/2025
Thank you for your wonderful review! We're thrilled to hear that Fox Subaru has taken excellent care of your Subaru and that our friendly staff has been helpful in explaining what is needed. We appreciate your support and look forward to seeing you again soon!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2019 SUBARU OUTBACK 2.5I PREMIUM Owner on 05/08/2025Verified Service
Best service I've received from a shop. Good communication throughout and didn't try to push a ton of extras on me which is appreciated.
by Fox Subaru on 05/08/2025
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you had a positive experience with us at Fox Subaru. Our team strives to provide transparent communication and excellent service without any pressure. We look forward to seeing you again next time!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 04/20/2025Verified Service
Very fast professional oil change and comfortable waiting area with snacks and drinks including coffee, tea, water and canned pop.
by Fox Subaru on 04/20/2025
Thank you for your amazing review! We're pleased to hear that you had a fast and professional oil change experience at Fox Subaru. It's great to know you enjoyed our comfortable waiting area and the refreshments we provide. We look forward to seeing you again for your next service!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2020 SUBARU OUTBACK LIMITED Owner on 03/30/2025Verified Service
Professional and thorough. Love how we just drive up and don't need an appointment for an oil change.
by Fox Subaru on 04/01/2025
Thank you for your positive review! It's great to know that you appreciate our professional and thorough service at Fox Subaru. We are happy to hear that our convenient oil change process works well for you. We look forward to seeing you again for your next visit!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
by 2015 SUBARU OUTBACK 3.6R LIMITED Owner on 03/29/2025Verified Service
Platinum Auto always goes above and beyond. What ever service I am there for they do an exceptional job and always let me know if they notice any other issues.
by Fox Subaru on 03/31/2025
Thank you so much for your wonderful review! We at Fox Subaru truly appreciate your kind words about our service. It's great to hear that our team consistently exceeds your expectations and keeps you informed about any other issues. We look forward to assisting you again in the future!
Best,
Ryan Coe, GM, rcoe@foxmotors.com
1 - 20 of 365 results
Service Information
225 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Fox Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Fox Subaru specializes in these makes, in addition to many others.
What do verified customers think about Fox Subaru in Grand Rapids, MI? Verified customers who visit Fox Subaru in Grand Rapids, MI rate this business 4.7 out of 5 stars, with 365 reviews. 225 customers favorited this location.How can I contact Fox Subaru in Grand Rapids, MI? To reach the sales team at Fox Subaru in Grand Rapids, MI, call (616) 326-2806. To reach the service department, call (616) 988-0300What are the shop amenities offered by Fox Subaru in Grand Rapids, MI? Fox Subaru in Grand Rapids, MI offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Fox Subaru in Grand Rapids, MI have a service center? Yes, Fox Subaru in Grand Rapids, MI does have a service center. You can contact the service department at (616) 988-0300.
