by 2025 GENESIS GV70 BASE/SPORT ADVANCED/ Owner on 04/28/2026Verified Service
This place has great folks working in their service department. They really helped me out even though I had a Genesis which they do not sell. They were very fast and even washed my car afterward. They make me wish I would have purchased a Hyundai instead of a Genesis.
by Folsom Lake Hyundai on 04/29/2026
Thank you for your kind words, that's what we love to hear! We're so happy our service team could assist you efficiently. Come see us again at Folsom Lake Hyundai!
by 2023 HYUNDAI TUCSON LIMITED Owner on 04/26/2026Verified Service
Folsom Lake Hyundai location is the best. Great customer service and very personal friendly interactions! Roseville location treated their customers so poorly , and Folsom Lake is completely opposite! Mark is amazing , Chase helped me before as well! Both provided exceptional customer service!!
by Folsom Lake Hyundai on 04/27/2026
Thank you for sharing your fantastic feedback about our team, particularly Mark and Chase. We are proud of our staff, and it is great to hear they help make us shine. We truly appreciate your business! See you next time at Folsom Lake Hyundai!
by 2012 HYUNDAI SONATA GLS Owner on 04/02/2026Verified Service
The customer service experience was unsatisfactory. My service advisor, Mark, did not provide proactive updates regarding my vehicle's status. I frequently initiated contact, and on each occasion, the receptionist indicated his unavailability, with no subsequent return calls from him.
Conversely, the quality of the repairs performed was excellent.
by Folsom Lake Hyundai on 04/06/2026
Thank you for your feedback. We're so glad to hear your repairs went well!
However, we apologize for our lack of communication during your visit. This is not the level of communication we aim to provide and we appreciate you taking the time to share your experience with us.
Please reach out to me directly at your earliest convenience. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 x139 - pespinoza@hyundaioffolsomlake.com
by 2019 HYUNDAI SANTA FE XL SE Owner on 03/22/2026Verified Service
For one didn't do my tire alignment states couldn't get my tires off needed a key which I was never told I needed and then proceeded to try and sell my brand new tires.
by Folsom Lake Hyundai on 03/23/2026
Thank you for your review. Because your vehicle has after-market tires, a key is necessary to remove them in order to prevent theft on the street. Without this key, we're unable to remove your tire. We're so sorry for the inconvenience and if you have any further questions or concerns, please contact me directly. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 x139 - pespinoza@hyundaioffolsomlake.com
by 2023 HYUNDAI TUCSON BLUE Owner on 02/16/2026Verified Service
This trip I Had Bryce but I've been here 4 times before and every service advisor has been fantastic. I'm very happy with their experience, personable interactions, and genuine recommendations. I will come again and I advise others to too
by Folsom Lake Hyundai on 02/17/2026
Thank you for continuously trusting our team! Drive safe!
by 2023 HYUNDAI SANTA FE SEL PREMIUM Owner on 01/31/2026Verified Service
Great service as always. Mark had been phenomenal with his updates and attention to details. Great staff, facility, and service all around
by Folsom Lake Hyundai on 02/02/2026
Thanks for your great review! Drive safe!
by 2020 HYUNDAI SANTA FE SE Owner on 10/27/2025Verified Service
I did ask if they could look at the backseat and fix the headrest it didn't get done maybe when I bring it it for my next oil change overall got in got out great customer service
by Folsom Lake Hyundai on 10/29/2025
Thank you for sharing your feedback with us. We apologize for missing the backseat headrest, and if you would like us to look at it before your next oil change, please reach out. We're happy the rest of your service was timely and enjoyable! Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 x139 - pespinoza@hyundaioffolsomlake.com
by 2017 GENESIS G80 ULTIMATE Owner on 10/21/2025Verified Service
The service is quick and nice people.
Only negative, they didn't say any problems with transmission, which shifts strange sometimes.
I still will take my car to you!
Norm
by Folsom Lake Hyundai on 10/23/2025
Thank you for your feedback and your continued trust in us. We appreciate your business and look forward to serving you again. If you have concerns about your transmission, please feel free to reach out to us at Folsom Lake Hyundai for further assistance.
by 2021 HYUNDAI ELANTRA SEL Owner on 09/27/2025Verified Service
Everything was done that was promised. I really appreciate the Uber ride home and back. Great customer service.
by Folsom Lake Hyundai on 09/29/2025
We're happy to help get you home and back safely! Thanks for sharing your experience with uswe hope to see you again soon.
by 2017 HYUNDAI SANTA FE SPORT Owner on 09/11/2025Verified Service
My service representative was very nice and helpful. I was happy to find that the original warranty covered the repair cost. My only complaint was the length of time it took for repairs to be completed.
by Folsom Lake Hyundai on 09/11/2025
We're pleased to hear your service representative was helpful and that the warranty covered the repair cost here at Folsom Lake Hyundai. We apologize for the time it took, but we're grateful for your patience. Safe travels!
by 2019 HYUNDAI IONIQ LIMITED Owner on 07/14/2025Verified Service
Overall a good experience, wish the service guy went over some more of the recommended maintenance items with me..
by Folsom Lake Hyundai on 07/14/2025
Thank you for your feedback! We appreciate your business and hope to welcome you back to Folsom Lake Hyundai.
by 2020 HYUNDAI SANTA FE SE Owner on 06/16/2025Verified Service
MARK WAS PLEASANT TO WORK WITH/DIDNT HAVE TO WAIT TOO LONG FOR SERVICE LOUNGE HAD GREAT SNACKS AND COFFEE GREAT EXPERIENCE
by Folsom Lake Hyundai on 06/16/2025
We're delighted to hear that Mark made your visit enjoyable and that you appreciated the snacks and coffee at Folsom Lake Hyundai. Thank you for sharing your great experience with us!
by 2015 HYUNDAI GENESIS 3.8L Owner on 02/16/2025Verified Service
I recently visited Folsom Hyundai for a 130k service on my Hyundai Genesis. The customer service was quick and efficient. I even had a pleasant conversation with my representative. Dropping off my car and picking it back up was a breeze. This dealership makes maintenance easy and hassle-free. Highly recommend for their excellent service!
by Folsom Lake Hyundai on 02/17/2025
We're delighted to hear that your service experience at Folsom Lake Hyundai was smooth and efficient! It's great to know our team made the process hassle-free for you. Thank you for recommending us, and we look forward to assisting with any future needs!
by 2022 HYUNDAI VENUE SE Owner on 09/07/2024Verified Service
Walked in without appt and past due on service and about to have surgery and they got me in right then and Ubered me home & back to pick up my car when it was finished. The customer service here is always great and it's nice that I always seem to deal with the same person, Mark. Makes me think there isn't a lot of turnover and I like that as I'm always treated great!
by Folsom Lake Hyundai on 09/09/2024
We're so glad to hear that Mark and the team at Folsom Lake Hyundai were able to accommodate you on short notice and provide excellent service. We appreciate your loyalty and kind words about our consistent customer care!
by 2014 HYUNDAI SANTA FE SPORT Owner on 04/19/2024Verified Service
Very poor. Overcharged on the service. Recommended repairs bogus.
The gal that helped me was awesome customer service. Several of the guys ignored me is what occurred to me upon entering the service department. To busy chatting. I most likely will not be returning.
by Folsom Lake Hyundai on 04/19/2024
I'm sorry to hear about your experience. It's concerning that you felt overcharged and ignored, as we strive for fair pricing and attentive service. However, I'm glad to know our team member provided excellent customer service. We'd appreciate the opportunity to discuss this further with you - please feel free to reach out at your earliest convenience so we can address any concerns directly. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139
by 2012 HYUNDAI ELANTRA GLS/LIMITED Owner on 01/12/2024Verified Service
I was grateful that the parts replaced were under an emission warranty but it took several weeks for the parts to arrive which I expected. I didn't expect to not be updated on the status of the completed repair time with was much longer than expected. Overall it all got completed and the car is working well.
by Folsom Lake Hyundai on 01/13/2024
We appreciate your patience and understanding during the repair process at Folsom Lake Hyundai. We're glad to know that your car is working well now, but we apologize for any lack of communication on our part regarding updates. Your feedback will help us improve moving forward!
by Christine E. on 12/19/2023Verified Service
Not happy . They didn't even look at the fact that I had no back window blade. It's raining outside. I thought I was going to be getting an all around inspection. Obviously they forgot that they charged me for a whole bunch of stuff and I am not sure if it's really valid.
by Folsom Lake Hyundai on 12/19/2023
Christine, I'm sorry to learn about your experience and the oversight with your back window blade. We aim for thorough inspections and transparent communication regarding charges, so this is concerning to read. I would personally like to assist you and make sure all of these issues are addressed properly, would you please reach out at a time that works best for you? Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139
by Noah M. on 09/10/2023Verified Service
For the most part it was good. I had went in to the office and said I have an appointment they told me to go and wait by my car and someone would be out there to help you. Wel I waited by my car 30 miss passed still Noone came so my sister had to go back in office.
Thanks.
M Noah
by Folsom Lake Hyundai on 09/11/2023
Noah, we appreciate your feedback and apologize for the wait you experienced. We're always looking to improve our customer service at Folsom Lake Hyundai. Thanks for bringing this to our attention!
by 2018 HYUNDAI SANTA FE SE/LIMITED Owner on 08/21/2022Verified Service
In and out as requested. The recall was completed and the warranty issue was looked at and parts ordered.
Rod, the service writer, was pleasant and easy to work with.
The only issue is the original paperwork showed an amount due. This was probably for the part or diagnostic labor which is under warranty. Problem was resolved quickly and easily. Not a perfect 5 star visit, but close.
by Folsom Lake Hyundai on 08/22/2022
We appreciate your feedback. We are sorry that there was a hiccup, but it is gratifying to hear that your concern was quickly resolved by our team. Thank you for choosing Folsom Lake Hyundai for your service needs, we hope to welcome you back again down the road.
by 2011 HYUNDAI ELANTRA GLS/LIMITED Owner on 08/03/2021Verified Service
Did not know what was being worked on in the car for the safety recall. Was not told how long it would take. When asked what was going on, service agent had gone off to lunch while I waited 2 hours assuming they were still inspecting the vehicle. In the end, still don't know what they did to the car; possibly making it worse, and without my permission.
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Service Information
107 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Folsom Lake Hyundai specializes in these services, in addition to many others.
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Folsom Lake Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Folsom Lake Hyundai in Folsom, CA?
Verified customers who visit Folsom Lake Hyundai in Folsom, CA rate this business 4.4 out of 5 stars, with 236 reviews. 107 customers favorited this location.
How can I contact Folsom Lake Hyundai in Folsom, CA?
To reach the sales team at Folsom Lake Hyundai in Folsom, CA, call (279) 348-2439. To reach the service department, call (279) 348-2439
Does Folsom Lake Hyundai in Folsom, CA have a service center?
Yes, Folsom Lake Hyundai in Folsom, CA does have a service center. You can contact the service department at (279) 348-2439.
