by 2012 VOLKSWAGEN EOS LUX/EXECUTIVE Owner on 08/30/2026Verified Service
The website navigation/scheduling was somewhat confusing. I didn't get a repair assessment within 24 hours of drop-off. I wasn't comfortable paying online before seeing/picking-up the vehicle.
Whatever the delay, the staff at desk and in service department were very helpful and got the job done.
by Flow Volkswagen of Durham on 09/01/2026
Hi, thank you for bringing this to our attention. I'd appreciate the opportunity to learn more about what occurred and discuss this directly so we can address your concerns appropriately. Please reach out to me at your convenience. (919) 493-7411
by 2015 VOLKSWAGEN GOLF SPRTWGN/TDI S/SE/SEL Owner on 01/09/2026Verified Service
The service staff was patient in explaining everything and was attentive to my college daughter to get her up and running again in a very short time. We appreciate having Flow to service her vehicle, away from home. Puts my mama mind at ease. Thank you.
by 2024 VOLKSWAGEN TAOS S Owner on 09/05/2026Verified Service
I came in for an oil change and ended up having an issue with my carplay, they were able to fix it in a day, before they closed! Everyone was kind and helpful. Highly recommend.
by Flow Volkswagen of Durham on 09/06/2026
Hi, thank you for trusting us with your car and for giving us the opportunity to fix your carplay issue. We are so glad we could resolve it quickly and that you had a positive experience with our team. We truly appreciate your recommendation!'
by 2025 VOLKSWAGEN JETTA SE Owner on 06/15/2026Verified Service
Comfortable place to wait: kept up to date on service time and problem :employees are friendly and helpful
by Flow Volkswagen of Durham on 06/15/2026
Hi, we are thrilled to hear about your experience! It's our mission to serve the total automotive needs of our customers. Thanks for your positive feedback. We appreciate your business!
by 2013 VOLKSWAGEN PASSAT S Owner on 03/16/2026Verified Service
The A/C went down, without an appointment they took the car and within 4 hours it was back on the road.
by Flow Volkswagen of Durham on 03/16/2026
Hi, thank you for the positive feedback! We strive to provide efficient and reliable service for our customers' A/C needs. We're glad we could get you back on the road in just 4 hours. Thank you for choosing our business! #happytohelp
by 2023 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 03/08/2026Verified Service
The associates were friendly. I do not like paying for a miscellaneous fee without understanding exactly what I'm being charged for. All fees should have an explanation for them.
by Michael Fernandez on 03/09/2026
Hello, we apologize for the confusion. We have since renamed this charge to avoid any misunderstanding it may have caused. Please feel free to give us a call and we would be happy to explain the EPA charge in more detail. Thank you.
Michael Fernandez
Service Manager
919-493-7411
Service Manager
919-493-7411
by 2024 VOLKSWAGEN TIGUAN SE/WOLFSBURG Owner on 02/24/2026Verified Service
Service at this dealership was excellent. David was very helpful to answer all my questions and guided me as to my options for getting the necessary service I needed taken care of.
by Flow Volkswagen of Durham on 02/25/2026
Thank you so much for your wonderful feedback! We strive to provide excellent customer service and we are glad David was able to assist you with all your needs. We appreciate your business and hope to see you again soon!
by 2023 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 01/13/2026Verified Service
I received a quick last minute appointment I was able to book online with ease. The service was fast. They sent me a video detailing the work performed and also gave me a complementary car wash.
by 2024 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 12/18/2025Verified Service
Flows customer service from their service department have been subpair since we've used them. They have very poor communication and lack of urgency.
by Flow Volkswagen Durham on 12/26/2025
Thank you for sharing this feedback. Clear communication and timely follow-up are important to us, and it's concerning to hear that your experience did not reflect those expectations. I would welcome the opportunity to learn more about what occurred and discuss this directly. Please contact me at (919) 493-7411 so we can talk further.
Thank you,
Said Raouz - General Manager
by 2020 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 11/11/2025Verified Service
Good communication from Hector and their team through the process. He tor worked with me to make an appointment and then followed up through both tests and calls.
by Flow Volkswagen Durham on 11/11/2025
Thank you for your feedback! We're glad to hear Hector and the team communicated well through the entire process. We look forward to seeing you again here at Flow Volkswagen of Durham!
by 2014 VOLKSWAGEN PASSAT S Owner on 11/07/2025Verified Service
I liked the quality and thoroughness of my service. Hector was very informative and made me feel like my car was in good hands.
by Flow Volkswagen Durham on 11/07/2025
We are fortunate to have Hector on our team, and we will pass along your kind words to him! Thank you for choosing Flow Volkswagen of Durham and for sharing your experience. See you next time!
by 2019 VOLKSWAGEN ATLAS SEL PREMIUM Owner on 10/12/2025Verified Service
The customer service Advisor gave me options to complete services. One thing I did not like was that he did not call me before sending me a random link. Cyber-conscious individuals like myself have to be notified about things like that.
by Flow Volkswagen Durham on 10/12/2025
Thanks for sharing your thoughts, and we're glad to hear you were satisfied with our Advisor's service. We'll make sure to share your feedback with the team, we know how important it is to make customers feel safe and secure. Thanks for choosing Flow Volkswagen of Durham!
by 2024 VOLKSWAGEN ATLAS SE Owner on 09/24/2025Verified Service
They have the best customer service
I liked the service, even though it took days to repair my vehicle, they had an extra one for me.
by Flow Volkswagen Durham on 09/24/2025
We're thrilled to hear you had a positive experience with our team and appreciated having a loaner vehicle! Thank you for choosing Flow Volkswagen of Durham and for your five-star review!
by 2015 VOLKSWAGEN GOLF Owner on 10/09/2024Verified Service
the mechanics do a good job of service. BUT CUSTOMER SERVICE has been poor since FLOW bought this dealership. I CALLED Oct. 1 because I worried about my car that had been caught in the floid in Boone. I was offered an October 30 spotI had just spent over a thousand in the shop. Car has been totaled. only good thing? NO MORE FLOW VW
by Flow Volkswagen Durham on 10/09/2024
It's disappointing to hear about your experience with our customer service, especially after the recent challenges you've faced. We strive for timely assistance and understand how frustrating this must have been for you. If there's anything we can do to address your concerns or assist further, please feel free to reach out directly. Thank you, Christian Greaney - Service Manager - (919) 493-7411
by 2015 VOLKSWAGEN JETTA BASE/S Owner on 10/06/2023Verified Service
We have been pleased with the service at Flow Volkswagen Durham. They do a great job. Dave the service advisor was helpful in keeping us informed and advised of what needed to be repaired on our older Volkswagen . We trust the service that we receive .
by Flow Volkswagen of Durham on 10/25/2023
Thank you for your kind words! We truly appreciate your positive feedback and are delighted to have provided a satisfactory experience. Your support means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out.
by 2010 FORD ESCAPE XLT Owner on 10/23/2022Verified Service
Dropped my car off for service went 2 weeks without any communication from the service department(after being told i would receive a call back with the status). After I got my salesman involved he kept me informed but it still took a month and a half to complete two simple services.
by Flow Volkswagen of Durham on 11/14/2022
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. It is discouraging to learn of your experience with us. Your feedback helps us make improvements. I assure we we strive towards a 100% and five star ratings. We hope that you will be willing to give us another opportunity in the future. Scott Tolley General Manager
by 2015 VOLKSWAGEN PASSAT S Owner on 01/22/2022Verified Service
They would not re-code my Bluetooth module on my 2015 Passat lost due to a dead battery, normally less than $200 fee. They wanted me to buy a new module first with coding for $1,100. Also, my car is running perfect yet their multipoint inspection found thousands in suggested repairs. I would give 0 stars if I could.
by 2015 VOLKSWAGEN JETTA SE Owner on 05/11/2020Verified Service
I am sure this isnt the usual service I can expect from this dealership- called before I dropped of my car and was told the waiting room was closed but that a car would be available for me to use. Arrived at dealership and no car was available to use. Waiting room was open ....sat in the waiting room Wearing a mask for 4 HOURS while my car was serviced. 4 hours.
by Anita Barber on 05/13/2020
I regret to hear that you weren't satisfied with your recent experience - falling short of meeting your expectations is not the standard we strive to achieve. I appreciate you providing this information so we can improve upon our processes and hope you'll consider giving us another chance. Should you ever have any questions or concerns, please reach out to me directly at (919) 493-7411.
Best Regards,
Dan Irwin
Service Manager
by 2018 VOLKSWAGEN TIGUAN S Owner on 04/27/2020Verified Service
Excellent service from A to Z ! Christian G. is very professional and quickly understood my concerns! It was also super easy to communicate through a simple text. Thomas checked me out with my second car - they are all great to work with ! And I had the pleasure to enjoy a complimentary loaner for the day !
Thank you again !
Adam.
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 12/31/2019Verified Service
My issue of wiper blades making sound is not addressed. I visited the service center for almost 3 times and every time they check and report it is fine .. but I get the noise. I have other vehicle which is very smooth. My experience with Jetta wiper blades is pathetic.
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Service Information
8 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Flow Volkswagen Durham specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Flow Volkswagen Durham specializes in these makes, in addition to many others.
What do verified customers think about Flow Volkswagen Durham in Durham, NC?
Verified customers who visit Flow Volkswagen Durham in Durham, NC rate this business 4.3 out of 5 stars, with 124 reviews. 8 customers favorited this location.
How can I contact Flow Volkswagen Durham in Durham, NC?
To reach the sales team at Flow Volkswagen Durham in Durham, NC, call (919) 493-7411. To reach the service department, call (919) 493-7411
Does Flow Volkswagen Durham in Durham, NC have a service center?
Yes, Flow Volkswagen Durham in Durham, NC does have a service center. You can contact the service department at (919) 493-7411.
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