by 2020 ACURA MDX ADVANCE Owner on 10/29/2025Verified Service
The entire experience was excellent. Customer service was exceptional. Dale provided clear and concise information which made it easy to decide what service needed for my vehicle at the time. He gave us recommendations for our next service which we will be scheduling soon. Thanks so much.
by Flow Acura of Wilmington on 10/29/2025
Thank you for your glowing review and feedback about Dale! The team truly appreciates your business and we look forward to serving you again at Flow Acura of Wilmington. Safe travels ahead!
by Kimberly P. on 07/28/2025Verified Service
Dale in the service department was the best there is. I have had my Acura serviced in another location until this last time and I will never go anywhere else. Dale was very thorough and kind to me explaining what I will need to get done and how much it will cost.
I can't thank him enough.
Kimberly Pring
by Flow Acura of Wilmington on 07/28/2025
Kimberly, we're delighted to hear that Dale provided you with such an exceptional experience at Flow Acura of Wilmington. We'll pass along your appreciation to him, and we look forward to serving you again. Take care!
by Dr A. on 05/30/2025Verified Service
Fast appointment time, friendly staff, great experience. I liked that they brought my car into the building so I wouldn't have to walk to my car in the rain. Dale made sure I knew about the service and understood what was being done and what warranty would cover. It was just as pleasant as my last service visit. I'll definitely be returning for future services.
by Flow Acura of Wilmington on 05/30/2025
Thank you for sharing your experience with us at Flow Acura of Wilmington! We're delighted to hear that Dale and the team provided such attentive service, even bringing your car inside to keep you dry. We look forward to welcoming you back for future visits!
by 2019 ACURA MDX TECH Owner on 05/17/2025Verified Service
I had a couple of recalls on the car when I brought it in for an inspection and oil change. The recalls required extra time to complete, so my service advisor set me up in a loaner car and had me in and out in minutes. He communicated with me via text message and kept me informed as to their progress. The car was completed the next day and everything went smoothly. Thanks again for the great dependable service.
by Flow Acura of Wilmington on 05/17/2025
We're delighted to hear that your experience at Flow Acura of Wilmington was seamless and efficient! Our team is always here to ensure everything goes smoothly, even when extra time is needed. Thanks for trusting us with your vehicle's service needs!
by 2023 ACURA MDX TECH Owner on 11/06/2025Verified Service
Easy to make appointment. Service completed on time. Service manager took his time explaining and answering my questions. Very nice courtesy wash and vacuum!
by Flow Acura of Wilmington on 11/07/2025
We are thrilled that your experience was so seamless from start to finish. Thank you for choosing Flow Acura of Wilmington and for sharing your feedback. See you next time!
by 2024 ACURA MDX TYPE S ADVANCE Owner on 10/24/2025Verified Service
Scott and everyone were polite, professional and very helpful. The FLOW Service department is exceptional in everything they do.
by Flow Acura of Wilmington on 10/26/2025
Thank you for your kind words! We are delighted to hear that Scott and our team provided you with polite, professional, and helpful service. We truly appreciate your business and hope to see you again at Flow Acura of Wilmington! Safe travels!
by 2024 ACURA MDX Owner on 09/18/2025Verified Service
Dale, my service coordinator, was very helpful and knowledgeable. He kept me informed and showed me a video of the maintenance that was being performed on my car. Flow Acura and Dale get high marks for all that they do to maintain your vehicle.
by Flow Acura of Wilmington on 09/18/2025
Thank you for sharing your feedback about Dale and the rest of our team! We're grateful to have you as a customer. We look forward to serving you and your Acura again in the future! -Flow Acura of Wilmington
by 2021 ACURA TLX TECHNOLOGY Owner on 08/27/2025Verified Service
Staff was very welcoming, ensured that they kept in touch regarding every aspect of the service. The customer service contact, Dale was exceptional.
by Flow Acura of Wilmington on 08/27/2025
We're delighted to hear that Dale and the team made your experience so smooth and communicative! Thank you for choosing Flow Acura of Wilmington and for sharing your feedback. Safe travels ahead!
by 2020 ACURA RDX ADVANCE Owner on 08/14/2025Verified Service
Friendly service. Got my car back very fast. Had recall service and regular service. Love the notification service and videos. Being able to pay for the invoice before pickup is nice.
by Flow Acura of Wilmington on 08/15/2025
Thank you for sharing this glowing review of the Flow Acura of Wilmington team. See you next time! Drive safely!
by 2021 ACURA RDX A-SPEC Owner on 07/09/2025Verified Service
Alex was great setting up the appointment. Kristina was awesome getting us in and out. The loaner car was a beauty!
by Flow Acura of Wilmington on 07/09/2025
Thank you for sharing your experience working with Alex and Kristina! We are grateful to have you as a customer, and we hope to welcome you back to Flow Acura of Wilmington down the road. Safe travels ahead!
by 2018 ACURA RDX ADVANCE Owner on 07/03/2025Verified Service
Service was fine. Inspection was great. Probably took longer than I expected for an oil change appointment.
by Flow Acura of Wilmington on 07/03/2025
Thank you for sharing your feedback with us! We're glad to hear the inspection went well at Flow Acura of Wilmington, and we appreciate your patience regarding the timing. We'll work on improving efficiency for future visits.
by 2019 ACURA MDX ADVANCE Owner on 06/06/2025Verified Service
Shop provides real time videos of work being performed and point out issues that need attention. A text message is sent which explains the cost and you can decline or accept the additional work. Very convenient!
by Flow Acura of Wilmington on 06/09/2025
We're delighted to hear that you found the real-time videos and text updates convenient at Flow Acura of Wilmington! Our goal is to make your service experience as transparent and seamless as possible. Thanks for sharing your feedback with us!
by Jason S. on 05/26/2025Verified Service
They said 45 minutes, ended up being 95 minutes. Did not wash car as promised in the service or provide a voucher. Left greasy hand prints on my wheels during my tire rotation.
by Flow Acura of Wilmington on 05/26/2025
Jason, I apologize for the extended wait time and any oversight during your service visit. We strive to meet our commitments and provide a thorough experience, so it's disappointing to hear we fell short. Please reach out at your convenience so we can address these issues directly. Thank you, Thom Yost - Service Manager - (910) 218-7070
by 2020 ACURA RDX ADVANCE Owner on 04/20/2025Verified Service
Dale explained exactly what services Acura recommended at our mileage, the service was done professionally and promptly. Our RDX was cleaned and delivered to us- an excellent experience! Highly recommended!
by Flow Acura of Wilmington on 04/21/2025
Thank you for sharing your experience with us! We're delighted to hear that Dale and the Flow Acura of Wilmington team provided professional service and made sure everything was handled smoothly. We appreciate your recommendation, enjoy driving your RDX!
by 2014 ACURA MDX TECH Owner on 04/18/2025Verified Service
I waited during the service and the technician sent me a video showing the inspection and the vehicle was returned in a timely fashion.
by Flow Acura of Wilmington on 04/19/2025
We're delighted to hear that you had a smooth service experience at Flow Acura of Wilmington! It's great to know the video inspection was helpful and your vehicle was returned promptly. Thank you for sharing your feedback with us!
by 2022 ACURA RDX A-SPEC Owner on 03/24/2025Verified Service
The service representative was clear in her presentation of the service that would be made to my vehicle. Work was completed promptly.
by Flow Acura on 03/24/2025
Thanks for sharing your experience with us at Flow Acura of Wilmington! We're glad to hear that our service representative provided clear communication and that the work was completed promptly. We appreciate your support!
by 2015 ACURA TLX TECH Owner on 03/09/2025Verified Service
Dale at Flow Acura was excellent, thorough and informative. I liked the service video they provided for my car.
by Flow Acura on 03/10/2025
Thank you for sharing your experience with Dale and the Flow Acura of Wilmington team! We're glad to hear you appreciated the video update and service overall.
by 2014 ACURA MDX ADVANCE Owner on 02/23/2025Verified Service
They were fantastic, every step of the way! I won't take my car to any other dealership. They are friendly and knowledgeable.
by Flow Acura on 02/24/2025
We're pleased to hear that you had such a positive experience with our team at Flow Acura of Wilmington. Thank you for trusting us with your vehiclesee you next time!
by 2015 ACURA TLX TECH Owner on 02/11/2025Verified Service
Provided a rental car. In addition they returned my car to work when I was unable to return during business hours. Excellent customer service!
by Flow Acura on 02/11/2025
We're delighted to hear about your positive experience with Flow Acura of Wilmington! Providing excellent customer service is our top priority, and we're glad we could assist you with a rental car and convenient return. Thank you for choosing us!
by 2024 ACURA MDX TECH Owner on 02/10/2025Verified Service
Service department was well staffed and organized. Service consultant was excellent. Great experience.
by Flow Acura on 02/10/2025
We're delighted to hear that you had a great experience with our service department at Flow Acura of Wilmington! Thank you for your kind words, and we look forward to serving you again in the future.
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Service Information
14 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Flow Acura of Wilmington specializes in these services, in addition to many others.
Oil Change
Steering & Suspension
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Flow Acura of Wilmington specializes in these makes, in addition to many others.
What do verified customers think about Flow Acura of Wilmington in Wilmington, NC? Verified customers who visit Flow Acura of Wilmington in Wilmington, NC rate this business 4.9 out of 5 stars, with 163 reviews. 14 customers favorited this location.How can I contact Flow Acura of Wilmington in Wilmington, NC? To reach the sales team at Flow Acura of Wilmington in Wilmington, NC, call (434) 296-4147. To reach the service department, call (910) 218-7070Does Flow Acura of Wilmington in Wilmington, NC have a service center? Yes, Flow Acura of Wilmington in Wilmington, NC does have a service center. You can contact the service department at (910) 218-7070.
