Deceptive practices and click bait dealership post listed price for vehicle however conveniently omitted absorbent prep fees , processing fees which are $1000. without tax tags!!!! Stay far away inquired availability one says yes another salesperson says no ???? Too many fake places like this . A GOOD REPUTATION IS BETTER THAN A MILLION DOLLARS..BEWARE EVERYTHING THAT SHINES IS MOT GOLD!
by Stacy Laguer on 04/14/2025
Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify a few inaccuracies in your comments. Florida Fine Cars clearly discloses on all advertising platforms that the listed vehicle price does not include sales tax, tag and title fees, or dealer fees.
At Florida Fine Cars, transparency is one of our core values, and we take pride in our reputation as a trusted dealership with over 30 years of service. Every customer is provided with a detailed buyer's order that outlines all applicable fees and the final purchase amount.
We apologize if our disclosures did not meet your expectations and appreciate the opportunity to address your concerns.
by Willie B. on 08/28/2025Verified Shopper
The two cars that I was interested in those cars was a complete disappointment the cars in question were not show able dirty to say the least. Mercedes Benz S class 550
by Stacy Laguer on 09/04/2025
Thank you for your feedback and for considering Florida Fine Cars. We're truly sorry to hear that the vehicles you were interested in did not meet your expectations during your visit. We understand how important first impressions are, especially when viewing a luxury vehicle like the Mercedes-Benz S550.
Please note that Florida Fine Cars has a large inventory, and most of our vehicles are parked outdoors. However, we want to reassure you that every vehicle is detailed thoroughly before final delivery. Some cars may not always be in front-line condition during initial viewing, especially if they've just arrived or are awaiting final prep.
We appreciate your comments and will use them to improve our presentation process.
by Samantha M. on 06/14/2024Verified Purchase
Everyone in the dealership was so helpful and amazing with me during all the buying process. They have so many options to offer and the fees are very decent compared to other places. The costumer service was great, and the car that I bought was exactly what I was looking for. Would recommend them 100%.
by Stacy L on 06/18/2024
Thank you so much for your glowing review! We're thrilled to hear that everyone at the dealership was helpful and amazing during your buying process. We take pride in offering a wide range of options and competitive fees to ensure our customers find exactly what they're looking for without breaking the bank. It's fantastic to hear that our customer service exceeded your expectations, and we're glad you found the perfect car with us. Your recommendation means the world to us, and we look forward to serving you or anyone you refer in the future. Enjoy your new car!
by Recordo D. on 05/11/2024Verified Shopper
They have a lot of hidden fees. You will pay thousands more than what the listed price is. I went to another dealership and got a much better deal. The car that I was interested in was even at the location that it was listed for, making me drive 40 minutes and wasted my time.
by Stacy L on 05/14/2024
Thank you for sharing your feedback. We want to clarify that Florida Fine Cars lists the vehicle price online, excluding sales tax, tag and title fees, and dealer fees, as clearly stated on all our advertising platforms. Prior to finalizing any purchase, every customer receives a detailed buyer's order with a breakdown of all fees and final numbers. For further clarification or information, please contact our customer care team at 866-540-0558. We're here to assist you!
by Alonso R. on 02/03/2021Verified Shopper
Was going to go test drive the same day, but had to go to work. We agreed to reschedule the following we but all he would say is its being worked on. He sent me links to see others cars, but i was already interested in the sti. I was willing to pay all up front, but he is just putting me off and just making excuses.
by Ana Mercado on 03/02/2021
Alonso R,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. Looking into our records I see a few appointments scheduled which were later canceled due to your work schedule after the vehicle was ready for sale. I also see that the vehicle was sold during this time. We do certainly apologize as we do sell vehicle first come first serve. The agent advised the vehicle was sold and sent you links to similar vehicles to see if any fit your liking. Please understand we sell cars online, in-store, overseas which means we are selling vehicles all the time. If you are still interested in a vehicle, please feel free to contact me directly and I will be more than happy to assist you. My direct line is 866-540-0558 or email me at customercare@floridafinecars.com. Hope to hear from you soon.
by Davon M. on 06/26/2025Verified Shopper
Very nice people and definitely not trying to scam you, also shoutout Jared for the hospitality
by Stacy Laguer on 07/17/2025
Thank you for the great feedback! We're glad you had a positive experience and felt comfortable during your visit. We'll be sure to pass along your shoutout to Jared. Thanks for choosing Florida Fine Cars, and we hope to see you again soon!
by William C. on 05/31/2025Verified Purchase
It was an exceptional experience for me and I am very satisfied with my purchase.
by Stacy Laguer on 06/05/2025
Thank you for sharing your experience! We're thrilled to hear that it was exceptional and that you're fully satisfied with your purchase. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
by Wayedene-robert S. on 04/21/2025Verified Purchase
1. Vehicle had NO windshield wiper blade on driver's side and it rained on the way home. I immediately had to purchase one at the nearest store.
2. After leaving the dealership, I looked inside the key fob and discovered there wasn't a physical key, only the fob. Sales manager Juan Marchan, commented that anything extra provided was a "courtesy" from the dealership and not mandatory!
3. The vehicle began jumping/sputtering erratically while driving on the 2nd day after purchase. I immediately brought the vehicle back to the dealership the same night for a diagnostic ready/repair. The next day, the mechanic of the dealership didn't find anything wrong and said it was ready for pick-up. After retrieving my vehicle, the sales manager provided no paperwork, no diagnostic readings, no explanation for any of the missing items. He also insisted repeatedly that the dealership replaced the missing wiper-blades, however he failed to recall "my receipts" and the empty casings from "my purchase" were left inside the vehicle.
At another auto-parts store, their diagnostic computer found 4 error codes. These codes were read on the same day upon receiving my vehicle. Of course the dealership opens at a certain hour, the service/mechanic department opens at certain hours, and the mechanic/service department does not service vehicles during the weekends. Sales managers at the dealership do not arrive until close to midday. With these limited windows of opportunity to speak with key personnel, it's nearly impossible to conduct business appropriately. Due to the proximity of work, my residence, and the other mentioned above factors of the dealership, I had to find my own mechanic to fix the error codes that should have been found and taken care of BEFORE the purchase of the vehicle and AFTER the vehicle was returned with 24hrs of purchase.
The sales manager Juan Marchan wasn't able to find anything in their database pertaining to my vehicle being serviced and commented that the mechanic who serviced my vehicle was no longer employed at Florida Fine Cars. With or without the mechanic on site, there should be records reflecting all business actions.
With that being said, the Florida Fine Cars-West Palm Beach dealership missed various cost effective errors, failed to take accountability for their safety protocols, store managers failed to communicate with customers effectively, and have no systems in place for accurate record keeping.
by Stacy Laguer on 04/25/2025
Thank you for your feedback. We are sorry to hear that your experience with us was not up to expectations. We take your concerns seriously and will address them accordingly. Customer satisfaction and safety are top priorities, and it's clear we fell short in several areas during your visit. We will review your concerns with the appropriate teams to ensure these issues are resolved and that proper procedures are followed moving forward. We appreciate you bringing this to our attention.
by Saul A. on 12/09/2024Verified Shopper
I was not available to go, so i hope to go soon, i like to many cars of them
by Stacy Laguer on 12/11/2024
Thank you for sharing! We understand that sometimes it's not always possible to visit right away. We're glad to hear you're interested in so many of our cars, and we look forward to welcoming you when you're ready to come in. If you have any questions in the meantime or need assistance, feel free to reach out!
by Linda S. on 08/01/2023Verified Shopper
They are so cordial, and easy to do business with. Infortunately, I didn't buy the car for other reasons. I would deal with them again when I am ready
by Stacy L on 05/14/2024
Thank you for your feedback! We're glad to hear that you found us cordial and easy to do business with. We understand that circumstances can sometimes prevent a purchase, but we're happy to hear that you would consider us again in the future. Whenever you're ready, we'll be here to assist you with your next car purchase. If you have any questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to the opportunity to work with you again!
by 2017 AUDI A6 2.0T QUATTRO PREMIUM Shopper on 05/29/2021Verified Shopper
Their follow up was good but the car was not as good as the one I ended up buying add another dealer.
by Ana Mercado on 08/24/2021
We are sorry to hear that your experience was not to your satisfaction. Let me go over a couple of things so we can clear up any miscommunications and any questions or concerns. When purchasing a vehicle at Florida Fine Cars we give every customer the opportunity to have the vehicle inspected by a mechanic of their choice for peace of mind. We also make the CarFax and AutoCheck report readily available at no charge for every vehicle offered for sale. Florida Fine Cars also has a five-day exchange policy for even more peace of mind. If a vehicle is not a good fit, we do have 2000 other vehicles to choose from. . I hope this clears up any confusion but please feel free to contact me directly at 866-540-0558 or via email at customercare@floridafinecars.com if you would like to discuss further. Thank you
by Mark S. on 11/28/2020Verified Shopper
Rude as heck!!. Gave them a second chance and they still didn't call me back. never buy a car from these rude rip off artists
by Ana Mercado on 03/02/2021
Mark S.
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologize for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? Based on our records I cannot find your name as written in this review in our records. If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
by Juan C. on 08/03/2020Verified Purchase
The dealership was wonderful . They took care of all my needs and were very professional. I would recommend them to anybody looking for a vehicle.
by Ana Mercado on 02/23/2021
Juan C,
Thank you so much for your kind words and recommendation! We're very grateful you chose Florida Fine Cars!
by Brian W. on 02/22/2019Verified Shopper
This dealership was awful. They were deceptive, didnt return calls, they kept changing the sales representatives and added hidden fees after a price was negotiated. Save yourself time and aggravation- go elsewhere.
by Ana Mercado on 09/12/2019
Brian W,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. Here at Florida Fine Cars, we are a one price store with a no-haggle no-hassle policy so we are a bit confused when you stated we negotiated and we also have all our fees on our websites and advertising sites as we like to be as transparent as possible. I hope this helped you understand the process. We will make sure we go into depth explaining this better to our customers as this could be confusing.
by Paul S. on 06/22/2018Verified Purchase
Management went out of their way to try and avoid communication about money owed to me from a tag transfer issue. It took nearly two months to receive payment and no action was taken until a negative post was made about them.
by Leslie W. on 10/18/2022Verified Shopper
Was much help by the information
by Stacy L on 05/14/2024
I'm glad the information was helpful! If you have any more questions or need further assistance, feel free to ask. We are here to help!
by J R. on 02/20/2022Verified Purchase
Excellent customer service! Very transparent dealer. Definitely recommend.
by Stacy L. on 05/14/2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service and found us to be transparent. Your recommendation means a lot to us, and we look forward to assisting you or anyone you know in the future. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing us!
by 2013 FIAT 500 POP Shopper on 12/09/2021Verified Shopper
The car price was fine, but the dealer taxes are way expensive. You end up paying double.
by Stacy L on 05/14/2024
Thank you for providing your feedback.
by Jibril A. on 06/30/2021Verified Shopper
The dealership contacted me. Excellent service
by Ana Mercado on 08/24/2021
We are glad to hear that your experience was more than exceptional. Thank you for choosing Florida Fine Cars!
by Jeff S. on 02/03/2020Verified Shopper
Salesman never called me to tell me the car had been sold, i drove to W Palm beach to see it !
by Ana Mercado on 10/16/2021
Jeff S.
We are quite sorry that the vehicle was sold by the time you got here. We sell hundreds of cars monthly on a first-come, first-served basis. We are selling vehicles at all times. Thank you for your valuable feedback, however, we will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles. We look forward to better serving you.
What do verified customers think about Florida Fine Cars - West Palm in West Palm Beach, FL? Verified customers who visit Florida Fine Cars - West Palm in West Palm Beach, FL rate this business 3 out of 5 stars, with 22 reviews.How can I contact Florida Fine Cars - West Palm in West Palm Beach, FL? To reach the sales team at Florida Fine Cars - West Palm in West Palm Beach, FL, call (561) 867-8017
