I asked The dealership for detailed videos and pictures due to me living many states away. What I received were small video clips. Nothing I received Helped me to determine the condition of the car. Also, I never Heard from the salesperson again after the first interaction. Sales is all about follow up. Nothing about this interaction was sales.
by Stacy Laguer on 12/10/2025
Thank you for sharing your feedback. We sincerely apologize that your experience fell short of expectations, especially concerning the crucial video and picture requests necessary for an out-of- state purchase. We take your comments seriously and are addressing this internally to ensure our remote communication and customer service standards are significantly improved.
by Willie B. on 08/28/2025Verified Shopper
The two cars that I was interested in those cars was a complete disappointment the cars in question were not show able dirty to say the least. Mercedes Benz S class 550
by Stacy Laguer on 09/04/2025
Thank you for your feedback and for considering Florida Fine Cars. We're truly sorry to hear that the vehicles you were interested in did not meet your expectations during your visit. We understand how important first impressions are, especially when viewing a luxury vehicle like the Mercedes-Benz S550.
Please note that Florida Fine Cars has a large inventory, and most of our vehicles are parked outdoors. However, we want to reassure you that every vehicle is detailed thoroughly before final delivery. Some cars may not always be in front-line condition during initial viewing, especially if they've just arrived or are awaiting final prep.
We appreciate your comments and will use them to improve our presentation process.
by Jay E. on 04/11/2025Verified Shopper
Deceptive practices and click bait dealership post listed price for vehicle however conveniently omitted absorbent prep fees , processing fees which are $1000. without tax tags!!!! Stay far away inquired availability one says yes another salesperson says no ???? Too many fake places like this . A GOOD REPUTATION IS BETTER THAN A MILLION DOLLARS..BEWARE EVERYTHING THAT SHINES IS MOT GOLD!
by Stacy Laguer on 04/14/2025
Thank you for taking the time to share your feedback. We would like to take this opportunity to clarify a few inaccuracies in your comments. Florida Fine Cars clearly discloses on all advertising platforms that the listed vehicle price does not include sales tax, tag and title fees, or dealer fees.
At Florida Fine Cars, transparency is one of our core values, and we take pride in our reputation as a trusted dealership with over 30 years of service. Every customer is provided with a detailed buyer's order that outlines all applicable fees and the final purchase amount.
We apologize if our disclosures did not meet your expectations and appreciate the opportunity to address your concerns.
by Samantha M. on 06/14/2024Verified Purchase
Everyone in the dealership was so helpful and amazing with me during all the buying process. They have so many options to offer and the fees are very decent compared to other places. The costumer service was great, and the car that I bought was exactly what I was looking for. Would recommend them 100%.
by Stacy L on 06/18/2024
Thank you so much for your glowing review! We're thrilled to hear that everyone at the dealership was helpful and amazing during your buying process. We take pride in offering a wide range of options and competitive fees to ensure our customers find exactly what they're looking for without breaking the bank. It's fantastic to hear that our customer service exceeded your expectations, and we're glad you found the perfect car with us. Your recommendation means the world to us, and we look forward to serving you or anyone you refer in the future. Enjoy your new car!
by Recordo D. on 05/11/2024Verified Shopper
They have a lot of hidden fees. You will pay thousands more than what the listed price is. I went to another dealership and got a much better deal. The car that I was interested in was even at the location that it was listed for, making me drive 40 minutes and wasted my time.
by Stacy L on 05/14/2024
Thank you for sharing your feedback. We want to clarify that Florida Fine Cars lists the vehicle price online, excluding sales tax, tag and title fees, and dealer fees, as clearly stated on all our advertising platforms. Prior to finalizing any purchase, every customer receives a detailed buyer's order with a breakdown of all fees and final numbers. For further clarification or information, please contact our customer care team at 866-540-0558. We're here to assist you!
by Alonso R. on 02/03/2021Verified Shopper
Was going to go test drive the same day, but had to go to work. We agreed to reschedule the following we but all he would say is its being worked on. He sent me links to see others cars, but i was already interested in the sti. I was willing to pay all up front, but he is just putting me off and just making excuses.
by Ana Mercado on 03/02/2021
Alonso R,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. Looking into our records I see a few appointments scheduled which were later canceled due to your work schedule after the vehicle was ready for sale. I also see that the vehicle was sold during this time. We do certainly apologize as we do sell vehicle first come first serve. The agent advised the vehicle was sold and sent you links to similar vehicles to see if any fit your liking. Please understand we sell cars online, in-store, overseas which means we are selling vehicles all the time. If you are still interested in a vehicle, please feel free to contact me directly and I will be more than happy to assist you. My direct line is 866-540-0558 or email me at customercare@floridafinecars.com. Hope to hear from you soon.
by James P. on 05/10/2026Verified Shopper
Dealer insisted that they inspected the vehicle, however, the independent pre purchase inpection (I ordered an independent PPI because I was truly interested) evidenced needed repairs in which the dealer did not disclose or repair. Through independent research the dealer received the car and drove it 3-5 miles and listed it for sale. Again, the PPI evidenced needed repairs in which the dealer neglected to acknowledge (although she insisted an inspection was completed by the dealership) or offer the opportunity to negotiate a more reasonable price if I would assume the cost repair after purchase. Lost opportunity
by Stacy Laguer on 05/14/2026
Thank you for taking the time to share your feedback. At Florida Fine Cars, we value transparency and want every customer to feel fully informed when considering a vehicle.
All of our vehicles come with a complimentary Carfax and AutoCheck report, which disclose the available history so customers can make educated decisions. As we specialize in pre-owned vehicles, we also strongly encourage every customer to complete an independent pre-purchase inspection, as you did, to ensure full confidence before moving forward.
Our inventory is processed and made available quickly so customers have access to a wide selection of vehicles, and pricing is set based on market data and vehicle condition at the time of listing. While we aim to be as thorough as possible, independent inspections can sometimes identify additional items, which is why we support and recommend that extra step.
We appreciate your feedback and will use it to continue improving our process. Thank you for choosing Florida Fine Cars, A Carvix Company.
by Michele L. on 04/12/2026Verified Purchase
Still looking for cars. Not sure which Tesla model. They did follow up.
by Stacy Laguer on 05/06/2026
It is great to hear that you are still exploring your options! Choosing the right Tesla is a big decision, especially with the different features available across the Model 3, Model Y, and Model S lineups.
We are glad our team has stayed in touch to assist you. Thank you for considering Florida Fine Cars, A Carvix Company.
by Malaki N. on 03/25/2026Verified Shopper
Not yet, still weighing my option, and shopping around , but have good vehicles
by Stacy Laguer on 03/26/2026
At Florida Fine Cars, a Carvix Company in Miami, we believe in a no-pressure environment for every customer. Our inventory is constantly updated, so feel free to keep an eye on our latest arrivals while you shop around. When you're ready to discuss financing or take a test drive, we'll be here for you and everyone in the surrounding areas.
by Andrew L. on 03/17/2026Verified Shopper
The salesman was rude and acted like I was bothering him. Wasn't helpful at all
by Stacy Laguer on 03/26/2026
We are very sorry that you felt like a bother during your visit; that is never our intention at Florida Fine Cars, a Carvix Company in Miami. We want every customer to feel supported throughout their journey, from picking a vehicle in our inventory to finalizing financing. We are working hard to ensure our team remains the most helpful in Miami and all surrounding areas. We truly value your feedback.
by Reginald M. on 12/20/2025Verified Shopper
Very nice people in smart and listen and move at your pace of understanding
by Stacy Laguer on 01/09/2026
Thank you for the 5-star review! We pride ourselves on having a team that listens and respects our customers' time and understanding. We're so glad you had a positive experience with us.
by Tony T. on 10/30/2025Verified Shopper
E-mailed a question, no response,.....................
by Stacy Laguer on 11/05/2025
Thank you for bringing this to our attention. Please accept our deepest apologies for this oversight. We are reviewing our communication system. Please try contacting us again by phone at 866-540-0558 or reply to this message, so we can address your question right away.
by Davon M. on 06/26/2025Verified Shopper
Very nice people and definitely not trying to scam you, also shoutout Jared for the hospitality
by Stacy Laguer on 07/17/2025
Thank you for the great feedback! We're glad you had a positive experience and felt comfortable during your visit. We'll be sure to pass along your shoutout to Jared. Thanks for choosing Florida Fine Cars, and we hope to see you again soon!
by William C. on 05/31/2025Verified Purchase
It was an exceptional experience for me and I am very satisfied with my purchase.
by Stacy Laguer on 06/05/2025
Thank you for sharing your experience! We're thrilled to hear that it was exceptional and that you're fully satisfied with your purchase. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
by Linda S. on 08/01/2023Verified Shopper
They are so cordial, and easy to do business with. Infortunately, I didn't buy the car for other reasons. I would deal with them again when I am ready
by Stacy L on 05/14/2024
Thank you for your feedback! We're glad to hear that you found us cordial and easy to do business with. We understand that circumstances can sometimes prevent a purchase, but we're happy to hear that you would consider us again in the future. Whenever you're ready, we'll be here to assist you with your next car purchase. If you have any questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to the opportunity to work with you again!
by 2017 AUDI A6 2.0T QUATTRO PREMIUM Shopper on 05/29/2021Verified Shopper
Their follow up was good but the car was not as good as the one I ended up buying add another dealer.
by Ana Mercado on 08/24/2021
We are sorry to hear that your experience was not to your satisfaction. Let me go over a couple of things so we can clear up any miscommunications and any questions or concerns. When purchasing a vehicle at Florida Fine Cars we give every customer the opportunity to have the vehicle inspected by a mechanic of their choice for peace of mind. We also make the CarFax and AutoCheck report readily available at no charge for every vehicle offered for sale. Florida Fine Cars also has a five-day exchange policy for even more peace of mind. If a vehicle is not a good fit, we do have 2000 other vehicles to choose from. . I hope this clears up any confusion but please feel free to contact me directly at 866-540-0558 or via email at customercare@floridafinecars.com if you would like to discuss further. Thank you
by Mark S. on 11/28/2020Verified Shopper
Rude as heck!!. Gave them a second chance and they still didn't call me back. never buy a car from these rude rip off artists
by Ana Mercado on 03/02/2021
Mark S.
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologize for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? Based on our records I cannot find your name as written in this review in our records. If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
by Juan C. on 08/03/2020Verified Purchase
The dealership was wonderful . They took care of all my needs and were very professional. I would recommend them to anybody looking for a vehicle.
by Ana Mercado on 02/23/2021
Juan C,
Thank you so much for your kind words and recommendation! We're very grateful you chose Florida Fine Cars!
by Brian W. on 02/22/2019Verified Shopper
This dealership was awful. They were deceptive, didnt return calls, they kept changing the sales representatives and added hidden fees after a price was negotiated. Save yourself time and aggravation- go elsewhere.
by Ana Mercado on 09/12/2019
Brian W,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. Here at Florida Fine Cars, we are a one price store with a no-haggle no-hassle policy so we are a bit confused when you stated we negotiated and we also have all our fees on our websites and advertising sites as we like to be as transparent as possible. I hope this helped you understand the process. We will make sure we go into depth explaining this better to our customers as this could be confusing.
by Paul S. on 06/22/2018Verified Purchase
Management went out of their way to try and avoid communication about money owed to me from a tag transfer issue. It took nearly two months to receive payment and no action was taken until a negative post was made about them.
