by 2014 CHEVROLET CAMARO 2SS Owner on 03/20/2026Verified Service
My service tech Brian W. was kind and informative. He escorted me out to my car while it was on a lift so he and I could inspect the underside of the car We checked for leaks, suspension condition and anything loose etc. Found an issue with the front sway bar links that needs addressing and I suspected. His going the extra mile helps me feel more confident in my vehicle and the service Five Star Chevrolet can provide.
by Chris Selbach on 03/21/2026
We love hearing this! Brian is a true professional who always goes the extra mile to ensure our guests feel confident in their vehicles. Taking the time for a 'hands-on' inspection on the lift is exactly the kind of 5-star service we strive for at Five Star Chevrolet. Thank you for choosing our service team, and we look forward to getting those sway bar links squared away for you. If there is anything else you need, please call 972-389-6700. Best regards, Chris Selbach, Service Director
by 2019 CHEVROLET TAHOE LT Owner on 02/28/2026Verified Service
I liked the video report of the servicing.
I didn't like to wait close to one hour and a half even though I booked the appointment three days in advance. A simple oil change and tire rotation should, in my opinion, be kept to one hour or less. Also, I had to call a couple of times to book it, because nobody picked up the phone the first time I called.
by Chris Selbach on 02/28/2026
Thank you for your honest feedback! We're happy to hear the video inspection report was a highlight of your visit. That said, we completely understand your frustration with the wait time and the trouble getting through to us on the phone neither of those meets the standard we hold ourselves to, and we're sorry for the inconvenience. We'll be looking into both issues to make sure future visits are smoother and more efficient. We appreciate your patience and your business, and we hope to earn back your full confidence next time! If there is anything you would like to share, please reach me at 972-389-6700 or cselbach@sampack.com. Sincerely, Chris Selbach, Service Director
by 2019 CHEVROLET SONIC LT Owner on 12/12/2025Verified Service
My service manager Jessie was wonderful and very helpful. However, I dropped my car off on Thursday and it wasn't looked at until the following Wednesday. The issue was the battery they put in in July was defective. They did replace the battery at no charge.
by Chris Selbach on 12/13/2025
Although we sincerely apologize for the significant delay in getting your vehicle looked at, we are glad we were able to quickly diagnose the issue and replace the defective part at no charge under warranty. Jessy and our team appreciate your patience and look forward to providing you with more timely service in the future! Reach me directly at cselbach@sampack.com or 972-389-6700 if there is anything else we can do for you. My team and I value you and your business. Sincerely, Chris Selbach, Service Director
by 2021 CHEVROLET MALIBU LT Owner on 12/04/2025Verified Service
I like this dealership because they are friendly and make sure you are comfortable while you wait for service. I was happy that they were able to replace my dead battery and change the oil on the same day that I called the dealership. I highly recommend this dealership.
by Chris Selbach on 12/05/2025
We like having you as a customer at Five Star Chevrolet! Should you need advice between visits, please reach us at 972-389-6700. Stop by or call us any time. Safe travels, Chris Selbach, Service Director
by 2019 CHEVROLET SILVERADO K1500 LT TRAIL Owner on 09/25/2026Verified Service
My service advisor Brian was Excellent!
He took care of my truck, and the process with no problems. I recommend Sam Pack Chevrolet
by Eddie Campbell on 09/25/2026
Thank you for taking the time to share your experience! We're so glad Brian took such great care of you and your truck at Five Star Chevrolet. We truly appreciate the recommendation and look forward to serving you again. Reach Brian and our techs at 972-389-6700 for advice or your next appointment. Safe travels, Eddie Campbell, Service Director
by 2003 CHEVROLET CORVETTE Owner on 09/12/2026Verified Service
My car is old now and getting parts is getting harder to find. Five Star Chevy does
seem to have a good group of service personnel and they do a fantastic job.
by Eddie Campbell on 09/12/2026
Thank you for sharing your experience! Sourcing parts for older models can certainly be tough, but our service personnel are dedicated to making it happen and doing the job right. We appreciate your business at Five Star Chevrolet and your feedback. It will be great to hear from you again at 972-389-6700. Safe travels, Eddie Campbell, Service Director
by 2020 CHEVROLET SILVERADO K1500 RST Owner on 08/17/2026Verified Service
Front staff everyone good services like always, they attend you immediately,
i am berry pleased with the work been done on my 2020 Chavy Silverado.
by Eddie Campbell on 08/17/2026
Thank you so much for taking the time to leave us a great review! We're thrilled to hear that our staff provided attentive service and that you're very pleased with the work done on your 2020 Chevrolet Silverado. Keeping your truck running in top shape and getting you taken care of quickly is always our main goal at Five Star Chevrolet. We truly appreciate your business and look forward to hearing from you again at 972-389-6700. Take care, Eddie Campbell, Service Director
by 2023 CHEVROLET COLORADO Z71 Owner on 08/07/2026Verified Service
Jessy has been very helpful in getting to the bottom of the charging system errors on my 2023 Colorado.
by Eddie Campbell on 08/08/2026
Thank you for taking the time to share your feedback! We are so glad to hear that Jessy was able to get to the bottom of the charging system errors on your 2023 Colorado. Diagnosing electrical issues can be tricky, but Jessy and our service team at Five Star Chevrolet are always dedicated to making sure everything is fixed right the first time. We truly appreciate your business and hope your Colorado is running smoothly! Let us know when you need your next appointment at 972-389-6700. Take care, Eddie Campbell, Service Director
by 2020 CHEVROLET SILVERADO K2500HD LTZ Owner on 08/06/2026Verified Service
Price was too high . Had to return to have service completed. New rep didn't meet expectations of old rep.
by Eddie Campbell on 08/08/2026
Thank you for taking the time to share your honest feedback. I sincerely apologize that your recent experience fell short of your expectations regarding pricing, the service quality, and the level of communication from one of our new advisors. I would appreciate the opportunity to look into this and address your specific concerns directly. Please reach out to me directly at 972-389-6700 or ecampbell@sampack.com. Your complete satisfaction is always the goal. Sincerely, Eddie Campbell, Service Director
by 2022 GMC SIERRA K1500 ELEVATION Owner on 07/27/2026Verified Service
The customer service always good to me when I walk in and I need to get done with my truck. They will do it with care .
by Eddie Campbell on 07/27/2026
Thank you for taking the time to share your experience! Delivering attentive service every time you visit is what we strive for at Five Star Chevrolet. We're excited to know our service team is taking great care of you and your truck. Drive safe, and reach us for advice or your next appointment at 972-389-6700. Take care, Eddie Campbell, Service Director
by Chris O. on 07/23/2026Verified Service
Excellent service the best Dealership always looking out for me when working on my vehicle. I wouldn't take it to anybody else.
by Eddie Campbell on 07/23/2026
Building long-term trust and always having our customers' best interests at heart is what we strive for every single day at Five Star Chevrolet. Thank you for relying on us for your vehicle's carewe look forward to scheduling your next visit at 972-389-6700. Drive safely and thanks again, Eddie Campbell, Service Director
by 2021 CHEVROLET TRAVERSE RS Owner on 06/20/2026Verified Service
Great customer service. Quick turnaround. Kept me informed. Provided transportation to and from.
Good experience
by Eddie Campbell on 06/21/2026
Thank you for the great feedback! We're glad we could keep you informed with a quick turnaround at Five Star Chevrolet. That's exactly the experience we aim to deliver. We look forward to serving you again. Please reach our service team at 972-389-6700 for advice any time. Take care, Eddie Campbell, Service Director
by 2022 CHEVROLET SILVERADO K1500 LTZ Owner on 05/27/2026Verified Service
I will never take my truck to this dealership again! I dropped it off at 10 am for new tires and a oil change and they LOST my truck. It took them until 4:30 to complete my truck and then they did not even offer me a discount or apologize.
by Eddie Campbell on 05/29/2026
We are incredibly sorry to hear about this frustrating experience, and we completely understand why you are upset. Dropping your truck off at 10:00 AM for routine services like an oil change and tires should never result in that kind of a delay, and misplacing your vehicle is absolutely unacceptable. I would like the opportunity to address this directly, look into exactly what happened, and find a way to make amends. Please contact me at ecampbell@sampack.com or 972-389-6700 your earliest convenience so we can discuss this further. We appreciate your feedback and hope you'll give us a chance to earn back your trust. Sincerely, Eddie Campbell, Service Director
by 2021 CHEVROLET CORVETTE STINGRAY 3LT Owner on 05/27/2026Verified Service
Had a great experience when I went in to get a wheel alignment for my Corvette C8. My service advisor was courteous, professional and kept me apprised of my service timeline.
by Eddie Campbell on 05/27/2026
We truly appreciate your excellent feedback. Providing a professional experience for our guests and their vehicles is always our top priority at Five Star Chevrolet. It's wonderful to know our service team kept you well-informed throughout your alignment visit. Thank you for choosing us to care for your Corvette C8we look forward to your next call at 972-389-6700. Enjoy the drive! Best regards, Eddie Campbell, Service Director
by 2022 CHEVROLET SILVERADO K1500 LTZ Owner on 05/14/2026Verified Service
They lost my truck after I dropped it off at 9 am, finally at almost 5 they finished my oil change and replacing my 4 tires. I will NEVER go back to Sam Pack again!!!
by Eddie Campbell on 05/15/2026
We are very sorry to hear about the delay and the lack of communication during your visit. We value your time and clearly fell short of our goals in this instance. We would like to address this internally and speak with you further about your experience. Please reach out to me at 972-389-6700 or ecampbell@sampack.com so we can discuss this with you personally. Sincerely, Eddie Campbell, Service Director
by 2012 CHEVROLET IMPALA LT Owner on 03/29/2026Verified Service
I have excellent service from all the employees.
I have used This service for many years.
Rosa in service scheduling and My Bryan as my service
Manager. Could not ask for better
by Chris Selbach on 03/30/2026
Thanks for the 5 stars! We're so glad that Rosa and Bryan have provided you with such excellent service over the years. We truly value your loyalty and look forward to serving you at Five Star Chevrolet for many more years to come. Reach us for vehicle advice any time at 972-389-6700. Take care, Chris Selbach, Service Director
by 2025 CHEVROLET EQUINOX LT Owner on 02/19/2026Verified Service
Got the oil change done!
Wish the car wash would have been working as well as the coffee machine really needs to be upgraded!
by Chris Selbach on 02/20/2026
Thanks for the review! We're happy the service team took care of your oil change, but we hear you loud and clear on the amenities. A clean car and a great cup of coffee should be part of the deal. We are addressing the car wash maintenance and looking into better coffee options for our lounge. We hope to see you again soon for a much-improved experience. Reach us at 972-389-6700 for your next appointment. Take care, Chris Selbach, Service Director
by 2025 CHEVROLET EQUINOX RS Owner on 01/06/2026Verified Service
Amanda is Amazing as always, but she was so quick to respond and take care of me and my Equinox that it blew my mind! Thank you so much for being my Service Representative Amanda, and Sam Pack Five Star Chevrolet make sure you keep that Gem!!!
by Chris Selbach on 01/06/2026
We agree! Amanda is an outstanding service rep at Five Star Chevrolet. When you need future appointments or advice, reach Amanda or me at 972-389-6700. Our service team is here to help! Thank you, Chris Selbach, Service Director
by 2025 CHEVROLET TRAVERSE LT Owner on 01/03/2026Verified Service
Everything went smoothly wasn't able to get something fixed that day and took me to schedule another day.
by Chris Selbach on 01/04/2026
Thank you for working with our team at Five Star Chevrolet. If you have additional questions about your vehicle repair, please don't hesitate to call 972-389-6700. We are here to keep you knowledgeable and your vehicle running well. Safe travels, Chris Selbach, Service Director
by 2019 CHEVROLET SONIC LT Owner on 01/02/2026Verified Service
Ordinarily when you drive up a service manager will come out and greet you. This didn't happen on my last visit. Also, I had to wait almost 2 hours to get a simple oil change and tire rotation.
by Chris Selbach on 01/03/2026
Thank you for sharing your feedback with us. We sincerely apologize that we missed the mark during your last visit. Please feel free to contact me at cselbach@sampack.com or 972-389-6700 so we can discuss your experience further and ensure your next visit is much better. Sincerely, Chris Selbach, Service Director
1 - 20 of 542 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
761 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Five Star Chevrolet specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Five Star Chevrolet specializes in these makes, in addition to many others.
What do verified customers think about Five Star Chevrolet in Carrollton, TX?
Verified customers who visit Five Star Chevrolet in Carrollton, TX rate this business 4.7 out of 5 stars, with 542 reviews. 761 customers favorited this location.
How can I contact Five Star Chevrolet in Carrollton, TX?
To reach the sales team at Five Star Chevrolet in Carrollton, TX, call (972) 526-7179. To reach the service department, call (469) 521-7622
How can I schedule a service appointment with Five Star Chevrolet in Carrollton, TX?
What are the shop amenities offered by Five Star Chevrolet in Carrollton, TX?
Five Star Chevrolet in Carrollton, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station, Quiet Room and Snacks, among others.
Does Five Star Chevrolet in Carrollton, TX have a service center?
Yes, Five Star Chevrolet in Carrollton, TX does have a service center. You can contact the service department at (469) 521-7622.
Chevrolet
Ford
GMC
Jeep
Nissan