The person checking me in - Brian, told me exactly what they were going to be doing for the scheduled maintenance, said it would be finished within an hour and he was exactly right. He went over their pinpoint check list with me and I have a heads up of next steps in a couple of months.
by Bobbie James on 09/29/2025
Thank you for sharing your experience! We're so glad to hear that Brian took great care of you and provided clear communication throughout your visit. It's always our goal to make maintenance easy and transparent, and it sounds like Brian delivered just that. We appreciate your trust in us and look forward to helping you with the next steps in a few months!
by 2020 HONDA CR-V EX Owner on 09/02/2025Verified Service
We inquired about getting AC service and the service department was very helpful and accommodating. We expected an expensive repair/recharge of the AC system; however, we were pleasantly surprised by a lower overall cost of the service. The AC on our Honda CRV is now cold.
by Bobbie JAMES on 09/03/2025
Thank you for sharing your experience! We're so glad our service team was able to help and that the AC on your CR-V is now blowing cold again. It's always great when a repair turns out better than expected, both in results and cost. We appreciate your trust in us and are happy we could exceed your expectations. See you next time!
by 2014 HONDA CR-V EXL Owner on 08/28/2025Verified Service
I'd like to convenience of scheduling an appointment online. I like the confirmation emails happy with my service advisor. Brian and I love that everything gets checked out and I have a form that shows me exactly where I can plan on the next services I'm going to need and how urgent that would be
by Bobbie James on 08/28/2025
Thank you for your wonderful feedback! We're so glad to hear that you enjoyed the convenience of online scheduling and found the confirmation emails helpful. It's great to know Brian took good care of you and that the detailed service report helped you plan ahead with confidence. We truly appreciate your trust in us and look forward to seeing you next time!
by 2015 HONDA ACCORD TOURING HYBRID Owner on 04/24/2025Verified Service
I has scheduled an appointment for an oil change and was told it would be 1 to 1.5 hours, and that I would get a phone call. I came back at 2 hours and was told 10 more min. It was 40 more min. In addition, the service rep seemed negative/ slightly confrontational in responding to my questions or requests; it felt as if his prepared answer was always a "no" .
by Bobbie James on 04/28/2025
Thank you for taking the time to share your experience with us. I sincerely apologize for the delay you encountered during your oil change appointment and for the way your concerns were handled. We understand how valuable your time is, and it's disappointing to hear that we didn't meet your expectations or our own standards in this instance.
Please know that your feedback regarding the communication and attitude of our service representative is taken very seriously. This is not the level of service we aim to provide, and we will be addressing it internally to ensure future interactions are more helpful and respectful.
We appreciate you bringing this to our attention and would welcome the opportunity to make it right. If you're open to it, please reach out to Jacob Lundie our General Manager, so we can discuss your experience further and work toward a resolution.
Thank you again for your feedback it helps us improve.
by 2021 HONDA PASSPORT TOURING Owner on 04/09/2025Verified Service
This was my first visit to Findlay Honda Flagstaff and Toby made me feel very welcome. He was attentive and answered all my questions. I felt confident in his recommendations and I am looking forward to a long-term relationship for servicing my Honda.
by Bobbie James on 04/10/2025
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Toby made you feel welcome and well taken care of during your first visit to Findlay Honda Flagstaff. Providing attentive, trustworthy service is what we strive for, and it's great to know you felt confident in his recommendations.
We truly appreciate your trust in us and look forward to supporting you and your Honda for years to come!
by 2022 HONDA CR-V EXL Owner on 03/31/2025Verified Service
Everyone was very nice, helpful and even saved me money. Also, when I was offered my free car wash and it was discovered that my sunroof was leaking because it was stuck open, it was fixed at no charge.I could not have been happier with ever interaction with the Findlay Honda family! Even the coffee was wonderful! Thank you so much!
Lorna Jackson
by Bobbie James on 03/31/2025
Lorna, thank you so much for your kind words! We are thrilled to hear that your experience with the Findlay Honda family exceeded your expectations. It's wonderful to know that our team could help save you money and take care of your sunroof issue without any hassle. We're also happy you enjoyed the coffee!
Your feedback means the world to us, and we're so grateful for your trust in our team. If there's anything else we can do for you, please don't hesitate to reach out.
Thanks again for choosing Findlay Honda Flagstaff, and we look forward to serving you in the future!
by 2016 HONDA CIVIC EX Owner on 03/27/2025Verified Service
Warranty work on A/C compressor shaft seal which included recharge of system. Replaced the cabin and engine air filters. Washed vehicle. Service Drive Manager Ryan is courteous, knowledgeable, professional, provided additional discount and kept me informed.
by Bobbie James on 03/27/2025
Thank you so much for your positive feedback! We're thrilled to hear that Ryan provided you with exceptional service. It's great to know that your A/C compressor shaft seal, air filters, and vehicle wash were handled to your satisfaction. We're always happy to offer a discount where possible and will continue to keep you informed throughout the process. We appreciate your trust in us and look forward to serving you again in the future!
by 2019 HONDA CR-V EXL Owner on 03/10/2025Verified Service
My wife dropped off the CRV to finally get the "recall " on the vehicle settled. Staff was always very courteous. In their inspection, they found a small oil leak on top of the engine. Since the CRV still under extended warranty, she said they added a dye and to come back in 500 miles.
by Bobbie James on 03/10/2025
Thank you for sharing your feedback! We're glad to hear that you had a positive experience with our courteous staff. We're also pleased that we were able to identify the small oil leak during the inspection and address it under your extended warranty. Adding the dye and scheduling a follow-up at 500 miles is a great way to ensure everything is taken care of. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us!
by 2018 HONDA CR-V EX Owner on 03/04/2025Verified Service
my vehicle was there for an oil change and other maintenance items. when I picked up my vehicle it was noted they recommend I have my tires balance and rotated for an additional $200, why is this not included when I purchased new tires from the dealer previously.
by Bobbie James on 03/06/2025
Thank you for your feedback. We understand your concerns regarding the tire balancing and rotation recommendation. Typically, balancing and rotation services are considered separate from the tire purchase and are performed as part of routine maintenance. Even though you purchased new tires from the dealer, it's common practice for tire rotations and balancing to be recommended periodically to ensure optimal performance and tire longevity.
We apologize for any confusion, and we appreciate you bringing this to our attention. If you would like to discuss this in more detail, please reach out to Jonathan Begay, our service manager, at your earliest convenience (928)774-7200. We're always here to help!
Thank you for trusting us with your vehicle.
by 2022 HONDA CIVIC SPORT TOURING Owner on 01/16/2025Verified Service
The service department did an amazing job of working on my car's recall issue. They understood that I had serious caretaking responsibilities at home that required me to get back to Sedona as quickly as possible, and they worked so hard to make that happen.
I think Izaak was the Service Advisor and Derek was the technician, but I'm not sure. Thank you so much!!
by Bobbie James on 01/16/2025
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Izaak, Derek, and the entire team were able to assist you in a way that met your needs. We understand how important it is to balance your responsibilities, and we're grateful that we could help get you back on the road quickly.
Your kind words mean a lot to us, and we'll be sure to pass along your thanks to Izaak and Derek. We're proud of our team's dedication to providing excellent customer service, and we're so glad we could make your experience a little easier.
If you ever need anything in the future, please don't hesitate to reach out.
by 2018 HONDA CR-V EXL Owner on 01/04/2025Verified Service
It took about a year to do the fuel pump exchange recall work. It took 3 separate visits Thursday, Monday and Tuesday to complete the rest of the maintenance on my 2018 CRV. and even though the temperature was 50' I didn't get a much needed car wash. The staff was very nice and helpful. I appreciated the shuttle service but was a little surprised by the $1,848.71. I love my CRV and it does great in the snow and the highway.
by Bobbie James on 01/08/2025
Thank you for taking the time to share your experience with us. We apologize for the extended time it took to complete your fuel pump exchange and maintenance, and we appreciate your patience throughout the process. We're glad to hear that our staff was helpful and that the shuttle service was convenient for you. We understand that pricing can be a surprise, and we strive to provide transparent and fair pricing for all our services. We're thrilled to hear that you love your CRV, especially with its performance in snow and on the highway! We'll be sure to pass your feedback along to the team, and we hope to see you again for any future service needs.
by 2022 HONDA CR-V EX Owner on 12/26/2024Verified Service
Service was ok. What irked me is that they inflated the passenger side tires to 59psi while leaving the drivers side correct at 38psi. Took me a day to realize why by tire light was on. Had a pressure check and even had a comment that Findlay Flagstaff does this all the time.
by Bobbie James on 01/08/2025
Thank you for sharing your experience. We sincerely apologize for the mistake with the tire pressure and any inconvenience it caused. Your safety and satisfaction are very important to us, and we understand how frustrating this situation must have been. We take this feedback seriously and will be addressing this with our team to ensure it doesn't happen again. We appreciate your patience and understanding, and we hope you'll give us another opportunity to provide you with the service you expect.
by 2005 HONDA ACCORD LX Owner on 11/14/2024Verified Service
I have had excellent service over the years. I usually wait for my car if it is service that takes two hours or less. I enjoy the treats, talking to other customers, and getting a thorough explanation of what has been done and what will be anticipated with the next service appointment..
by 2023 HONDA PILOT EXL Owner on 09/30/2025Verified Service
Check in went smoothly. The waiting area was comfortable and the coffee and danish were good. The recall service bulletins were done even sooner than estimated.
The car was washed and I was on my way
by 2019 ACURA RDX TECHNOLOGY Owner on 08/14/2025Verified Service
Everything was great Very professional in everyday. Will take our RDX there whenever possible. Wanted to discuss this service work with Acura dealer in Tucson. 3 hours before I got call back. No Stars
by Bobbie James on 08/15/2025
Thank you for your feedback and for trusting us with your RDX we truly appreciate your kind words about our professionalism and are glad to hear that your service experience with us was a positive one.
We're sorry to hear about the delay in communication with the Acura dealer in Tucson and understand how frustrating that must have been. While we're separate from that location, we always aim to provide a higher standard of responsiveness and service. We'd be happy to assist with any questions or concerns you may have in the future please don't hesitate to reach out directly.
Thank you again for your support, and we look forward to seeing you next time!
by 2022 HONDA CR-V EX Owner on 08/03/2025Verified Service
Always a good experience - professional, knowledgeable, friendly and timely! Thank you Flagstaff Honda!
by Bobbie James on 08/04/2025
Thank you for the 5 stars and the continued support! It means a lot to hear that our team's professionalism and friendliness have made your visits consistently positive. We look forward to serving you again at Flagstaff Honda!
by 2019 HONDA CR-V EXL Owner on 08/03/2025Verified Service
great service Rep, explained needed service and time frame for completion, and finished early. Very nice facility to wait in and good pricing. I avoid having my service done in Phx and get it done at Findlay Flagstaff instead.
by Bobbie James on 08/04/2025
Thank you for your kind words! We're proud to offer a welcoming environment, honest pricing, and a team that values your time. We're especially honored that you choose us over other options in Phoenixyour loyalty means everything to us!
by 2011 HONDA ODYSSEY TOUR/TOUR ELITE Owner on 07/31/2025Verified Service
Job well done but service provider did not give this customer a copy of the RO or the inspection report. Still don't know if brake rotors were inspected as requested.
by Bobbie James on 08/01/2025
Thank you for your feedback, and for acknowledging the quality of the work performed. We're truly sorry to hear that we fell short in providing the documentation you expectedespecially the repair order and inspection report, which are important for your peace of mind.
It's always our goal to be fully transparent and communicative throughout the service process, and we regret that we missed the mark here. We completely understand your concern about not knowing whether the brake rotors were inspected as requested, and we'd like the opportunity to clear that up and get those documents to you right away.
Please feel free to reach out to us directly so we can make this right. Your trust matters to us, and we hope to earn back a full five stars by showing you the level of service we strive to deliver every time.
by 2022 HONDA PILOT SE Owner on 07/28/2025Verified Service
As always, Findlay took great care of our Pilot. Part was regular maintenance, part was troubleshooting, part replacing phone charging pad. They kept me informed throughout.
by Bobbie James on 07/29/2025
Thank you so much for the 5-star review!
We truly appreciate your continued trust in Findlay Honda Flagstaff to take care of your Pilot. It's great to hear that our team kept you informed and delivered on everything from regular maintenance to troubleshooting and repairs. Keeping your vehicle running smoothlyand keeping you in the loop while we do itis always our priority.
We look forward to seeing you again next time. Thanks again for choosing Findlay Honda Flagstaff!
by 2021 HONDA ACCORD SPORT Owner on 07/11/2025Verified Service
Got free service from the service man. Period was treated by the professional and they treated my car professionally as well. Work was done in a timely manner and it was overall just a great experience.
by Bobbie James on 07/14/2025
Thank you for taking the time to share your experience! We're so glad to hear that our service team provided you with timely, professional careboth for you and your vehicle. It means a lot to us that you had a great overall experience. We appreciate your trust and look forward to serving you again in the future!
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Service Information
873 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Findlay Honda Flagstaff specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Findlay Honda Flagstaff specializes in these makes, in addition to many others.
Acura
Honda
Subaru
Toyota
Volkswagen
Shop Amenities
Business Center
Complimentary Drinks
Free Car Wash
Free Wi-Fi
Kid's Playroom
Snacks
About Us
Findlay Honda Flagstaff cares about our customers! We understand the importance of why we are here and how we will stay here, it's all about you! We would like to think we have the BEST place to buy and service your Honda! If you experience anyth...
What do verified customers think about Findlay Honda Flagstaff in Flagstaff, AZ? Verified customers who visit Findlay Honda Flagstaff in Flagstaff, AZ rate this business 4.5 out of 5 stars, with 464 reviews. 873 customers favorited this location.How can I contact Findlay Honda Flagstaff in Flagstaff, AZ? To reach the sales team at Findlay Honda Flagstaff in Flagstaff, AZ, call (928) 213-3750. To reach the service department, call (928) 774-7200What are the shop amenities offered by Findlay Honda Flagstaff in Flagstaff, AZ? Findlay Honda Flagstaff in Flagstaff, AZ offers the following amenities: Business Center, Complimentary Drinks, Free Car Wash, Free Wi-Fi, Kid's Playroom and Snacks.Does Findlay Honda Flagstaff in Flagstaff, AZ have a service center? Yes, Findlay Honda Flagstaff in Flagstaff, AZ does have a service center. You can contact the service department at (928) 774-7200.
