by 2019 CADILLAC XT5 LUXURY Owner on 09/22/2025Verified Service
I'm happy to finally get my XT5 back after the A/C went out in June. It's running well. The problems seem to have begun when CarShield required Fields to remove the dashboard. Since then it's been in and out of the shop at least four times for extended periods. Still, Fields Cadillac went out of their way to accommodate me with loaners and kept me abreast of my vehicle's status. Thank you Rob and Stephanie!
by Fields Cadillac Jacksonville on 09/22/2025
Thank you for sharing your experience! We're glad to hear that Rob and Stephanie provided such helpful support throughout the process. We appreciate your patience and wish you safe travels from all of us at Fields Cadillac Jacksonville!
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 07/18/2025Verified Service
As usual, I really like the service, the amenities, and the smiling faces. The service advisor, J.R., was very accommodating. He up sold us some services that we didn't need. That's his job. To be fair to him he did advise us in advance that these were optional. I was hoping to get the family discount of 15%. I only got the veterans discount of 10%.
by Fields Cadillac Jacksonville on 07/20/2025
Thank you for sharing your positive feedback about J.R. and the team! We're happy to hear that you are consistently well taken care of here at Fields Cadillac Jacksonville. Safe travels from all of us!
by 2019 CADILLAC XT5 LUXURY Owner on 07/17/2025Verified Service
It began with the A/C going out. As a result of them having to remove the dashboard I had to make four return trips to get all the safety devices working correctly. My hat's off to Rob for his follow through and Stephanie for ensuring my loaner was something I could be comfortable in. I still plan to use them as my preferred dealer/service center as this was my first (and prayerfully, last) not so positive experience since 2017.
by Fields Cadillac Jacksonville on 07/18/2025
Thank you for taking the time to share your feedback. We apologize for the inconvenience that this situation may have caused but we are happy to hear that Rob and Stephanie provided such attentive and thoughtful service! We appreciate your business and we look forward to seeing you again at Fields Cadillac Jacksonville.
by 2024 CADILLAC XT5 PREMIUM LUXURY Owner on 07/05/2025Verified Service
The service was fine from beginning to end. Everyone was very nice, pleasant and professional. One. thing that bothered me was the waiting room with the restaurant was too hot for mecould have used more cool air. In the same room the sofas were way too low for me. Nothing bad at allbut at a foremost Cadillac dealership
they could have updated the furnishing better. But as for as "the service"..all good!!
by Fields Cadillac Jacksonville on 07/07/2025
Thank you for your kind words and feedback regarding our service lounge. We will keep your comments in mind and do our best to make any necessary improvements. It was a pleasure to serve you and your vehicle. Thank you from all of us at Fields Cadillac Jacksonville!
by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 07/03/2025Verified Service
Kevin was amazing and took great care of us! From start to finish, the service was professional, prompt, and thoughtful. He made sure we understood everything and went above and beyond to make the experience smooth and stress-free. Highly recommend working with Kevin & Ashante and the team at Fields Cadillac Jacksonville!
by Fields Cadillac Jacksonville on 07/03/2025
Thank you for the glowing review! We're happy to hear that Kevin and Ashante provided such a professional and seamless experience at Fields Cadillac Jacksonville. Safe travels ahead!
by 2015 CADILLAC SRX PREMIUM COLLECTION Owner on 07/01/2025Verified Service
Had to wait to many hours for simple work and the air condition wasn't done,because they didn't noticed the smell at the time,which I should of been told when I got the car back the waiting is unacceptable I've been coming there for service for yrs but it seems to be getting worse and when you request a call back it doesn't happenI've been waiting for a call back since 6/30 today is 7/1 still no call back.
by Fields Cadillac Jacksonville on 07/03/2025
We apologize for the inconvenience and frustration you've experienced with our service. It's disappointing to hear about the delays and lack of communication, especially given your loyalty over the years. We are committed to addressing these issues promptly, so please reach out at your earliest convenience so we can make things right. Thank you, Jim Logston - Service Manager - jim.logston@fieldsauto.com
by 2020 CADILLAC CT5 PREMIUM LUXURY Owner on 06/03/2025Verified Service
I called Sandy to make an appointment for routine service. I was able to make a convenient appoint with Uniqueka, who kept me informed and had my car ready on time. Having lunch there with Jim helps to pass the time. I always receive good service at Field's.
by Fields Cadillac Jacksonville on 06/03/2025
Thank you for sharing your experience with us at Fields Cadillac Jacksonville! We're delighted to hear that Uniqueka and the team provided excellent service, and it's great to know lunch with Jim made the wait enjoyable. We look forward to serving you again in the future!
by 2019 CADILLAC XT5 LUXURY Owner on 01/21/2025Verified Service
It's always a pleasure taking my vehicle in for service. Ora is my go-to person ensuring everything goes well from having a loaner ready to calling and informing me of any challenges and when my vehicle was ready for pickup. Overall, this is a well run dealership which I have frequented since 2017 and have no plans to discontinue for the foreseeable future.
by Fields Cadillac Jacksonville on 01/21/2025
Thank you for your continued trust in Fields Cadillac Jacksonville since 2017! We're delighted to hear that Ora consistently provides excellent service and keeps everything running smoothly. See you next time!
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 11/29/2024Verified Service
I absolutely love the employees at Fields Cadillac. From Laneshia Martin that worked to get me in a vehicle, the Finance Department manager, Miss Ora my service technician, to Chef who cooks me a free full breakfast (grits, omelet and toast)or lunch (soup and sandwich). It's a great dealship!
by Fields Cadillac Jacksonville on 12/02/2024
Thank you for sharing your experience with Fields Cadillac Jacksonville! We look forward to seeing you next timehappy driving in your Cadillac XT5 Premium Luxury!
by Vada D. on 11/01/2024Verified Service
I only had one request which was not honored. My request was that my vehicle does not leave the lot, I've heard too many horror stories about this. My vehicle has upwards of 640 horsepower this could potentially be a problem I should have been brought with the tech on the Ride along so that I could drive it and he could observe. This sadly , did not happen.
by Fields Cadillac Jacksonville on 11/01/2024
Vada, I'm sorry to hear about your experience. Our goal is to provide communicative and respectful care, and it's disappointing to learn we've left the wrong impression. If you would like to discuss this further or address any other questions or concerns, please feel free to reach out. Thank you, Jim Logston - Service Manager - jim.logston@fieldsauto.com
by 2018 CADILLAC ESCALADE PREMIUM LUXURY Owner on 08/11/2025Verified Service
Very good service here, all my worries where heard and addressed, and got it fully serviced how I wanted
by Fields Cadillac Jacksonville on 08/11/2025
We are thrilled the Fields Cadillac Jacksonville team delivered such a seamless service experience! Thank you for your support and confidence.
by 2018 CADILLAC CT6 PLATINUM Owner on 07/14/2025Verified Service
They did a great job on our car. The people there are very courteous, pleasant and truthful about your service.
by Fields Cadillac Jacksonville on 07/14/2025
It's our pleasure to serve you! Thank you for choosing Fields Cadillac Jacksonville and for sharing your feedback.
by 2019 CADILLAC XT5 PREMIUM LUXURY Owner on 06/29/2025Verified Service
I had another great experience with Fields Cadillac. Jr the service writer was great, and everything was done, and my car was returned as promised.
by Fields Cadillac Jacksonville on 06/30/2025
We're delighted to hear that Jr and the Fields Cadillac Jacksonville team provided you with another great experience. Thanks for trusting us with your vehiclewe look forward to serving you again in the future!
by 2018 CADILLAC ATS PREMIUM LUXURY Owner on 06/24/2025Verified Service
I don't feel like I'm going to a dealership. It feels like I'm going to a friend's house. The service manager, Jim, is the best.
by Fields Cadillac Jacksonville on 06/24/2025
We're delighted to hear that your experience at Fields Cadillac Jacksonville feels so welcoming and friendly! Jim and the team strive to make every visit exceptional. Thanks for sharing this wonderful feedback!
by 2018 CADILLAC ESCALADE LUXURY Owner on 06/20/2025Verified Service
When I went and picked up the vehicle there were still lights on on the dash. Had to wait an additional time for them to do it right.
by Fields Cadillac Jacksonville on 06/20/2025
I apologize for the inconvenience you experienced with your vehicle pickup. It's important to us that everything is in perfect working order before our customers leave, and I'm sorry we fell short this time. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Jim Logston - Service Manager - jim.logston@fieldsauto.com
by 2018 CADILLAC XTS Owner on 06/06/2025Verified Service
New service advisor , Rob was professional and pleasant. Service was finished at the expected time. Very pleased.
by Fields Cadillac Jacksonville on 06/06/2025
We're delighted to hear that Rob provided professional and pleasant service at Fields Cadillac Jacksonville. Thank you for sharing your positive experience, and we're glad everything was completed on time!
by Vada D. on 05/04/2025Verified Service
In and out for sched
Maintenance... ( Rear diff. Fluid exchange ) ,with breakfast .... Done in a timely fashion.
by Fields Cadillac Jacksonville on 05/05/2025
Thank you for sharing your experience with Fields Cadillac Jacksonville! We're glad to hear that the maintenance was completed efficiently and that you enjoyed breakfast during your visit. We appreciate your feedback and look forward to serving you again in the future!
by 2024 CADILLAC XT5 PLATINUM PREMIUM LUXU Owner on 03/31/2025Verified Service
Drop car off appt10,not til 2:00 did tell me had to order a part have to come back . Would of been nice to hear sooner to have car back
by Fields Cadillac Jacksonville on 03/31/2025
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay and communication at Fields Cadillac Jacksonville. We'll work on improving our process to ensure a smoother experience next time!
by John D. on 03/24/2025Verified Service
Had recall on 2020 CT5. Scheduled appointment easily. Car was reprogrammed and returned at time promised.
by Fields Cadillac Jacksonville on 03/24/2025
John, we're glad to hear that your recall service was handled smoothly at Fields Cadillac Jacksonville. Thanks for sharing your experience with us!
by 2018 CADILLAC XT5 PLATINUM Owner on 03/21/2025Verified Service
Liked - Quality of the repair
Didn't like - soiled areas around the repair location. I had to clean that.
by Fields Cadillac Jacksonville on 03/21/2025
Thank you for sharing your feedback with us at Fields Cadillac Jacksonville. We're glad to hear that the quality of the repair met your expectations, but we're sorry about any inconvenience caused by soiled areas. Your comments are valuable and will help us improve our service in the future!
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Service Information
290 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Fields Cadillac Jacksonville specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Fields Cadillac Jacksonville specializes in these makes, in addition to many others.
What do verified customers think about Fields Cadillac Jacksonville in Jacksonville, FL? Verified customers who visit Fields Cadillac Jacksonville in Jacksonville, FL rate this business 4.6 out of 5 stars, with 595 reviews. 290 customers favorited this location.How can I contact Fields Cadillac Jacksonville in Jacksonville, FL? To reach the sales team at Fields Cadillac Jacksonville in Jacksonville, FL, call (904) 875-2460. To reach the service department, call (904) 778-7700Does Fields Cadillac Jacksonville in Jacksonville, FL have a service center? Yes, Fields Cadillac Jacksonville in Jacksonville, FL does have a service center. You can contact the service department at (904) 778-7700.
