by 2021 HONDA PILOT SE Owner on 06/06/2025Verified Service
It took 2 hours and 45 minutes to change my tires and there were not many customers there. Also I hate when the rep tries to sell me additional services!
by Faulkner Honda Harrisburg on 06/07/2025
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 at your earliest convenience to discuss how we can turn this experience into a positive one.
by 2016 HONDA CR-V SE Owner on 06/06/2025Verified Service
I liked that they were able to replace my headlight and that they also washed my car. I did not like that it took so long to do it. I was told it would be an hour to an hour and a half at the most. It actually took two hours.
by Faulkner Honda Harrisburg on 06/06/2025
Hi, we truly appreciate your feedback. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 and we will work with you personally in rectifying the issues you experienced.
by 2016 HONDA CIVIC EXL Owner on 06/02/2025Verified Service
I liked that the service was covered by a warranty (air conditioner) but there was a lack of communication as to why it took 4 1/2 hours!!
by Faulkner Honda Harrisburg on 06/03/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2012 HONDA CIVIC EX Owner on 05/31/2025Verified Service
Liked that they were very clear and patient when explaining the work that needed to be done, and their estimate of time it would take was right on time!
by Faulkner Honda Harrisburg on 06/01/2025
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Melanie W. on 05/31/2025Verified Service
I had no problem scheduling a service within a few days of calling. My service associate was wonderful! My car was serviced and done in just less than an hour and the waiting are was comfortable, clean, and had coffee and popcorn
by Faulkner Honda Harrisburg on 06/01/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
by 2025 HONDA CR-V SPORT TOURING Owner on 05/29/2025Verified Service
Easy to make appointment via phone call. Very kind knowledgeable staff car ready as promised.
No complaints
by Faulkner Honda Harrisburg on 05/30/2025
Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
by 2020 HONDA CR-V TOURING Owner on 05/27/2025Verified Service
excellent, this is a very good place to get your car serviced. They provide very good service and keep you updated during the process.
by Faulkner Honda Harrisburg on 05/28/2025
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
by 2025 HONDA CR-V SPORT Owner on 05/26/2025Verified Service
Efficient and helpful. My first couple services came with the car. Normally I do it myself as dealers up charge ridiculously.
by Faulkner Honda Harrisburg on 05/27/2025
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2014 HONDA ODYSSEY EX Owner on 05/01/2025Verified Service
Brought my vehicle in for a simple PCM update, they tried to charge me $8k for repairs.
Another placed fixed the actual issue for a fraction of the cost. Pretty apparent that Faulkner was just trying to overwhelm me with the cost of repairs so they could try to get me to buy something new.
Never going back.
by Faulkner Honda Harrisburg on 05/02/2025
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 and we will work with you personally in rectifying the issues you experienced.
by 2025 HONDA PILOT ELITE Owner on 04/13/2025Verified Service
Called on a Monday to schedule an appointment - did not receive a call back. Called 4-days later to only to find out my appointment was scheduled at the time I called which was around 8:30 a.m. Faulkner Honda kept my appointment and was only about 25 minutes late. Wait time was about 1.5 hours. Service was great.
by Faulkner Honda Harrisburg on 04/14/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 HONDA CR-V EXL Owner on 04/06/2025Verified Service
They were very efficient and friendly. There is a very nice waiting area. Service was done in the time promised, and scheduling an appointment was quick. Like service everywhere, I think it is so expensive. No discount coupons were available. I wish they washed your car like they used to do. I will continue to use them for my service, and James Wood was very professional and helpful.
by Faulkner Honda Harrisburg on 04/07/2025
Hello, thank you; we appreciate your feedback! We hope to see you soon!
by 2020 HONDA ACCORD LX Owner on 03/10/2025Verified Service
Service team at Faulkner, where we have leased/ bought 4 cars (so far), saved my family close to 440 dollars vs. the dealership at her college. So glad for their help, the expertise and loyalty to my family. Plus the positive and professional attitude they show across the teams. I have a car coming off lease in 11 months. I'll be at Faulkner to get car #5 when it does.
by Faulkner Honda Harrisburg on 03/11/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 1997 ACURA INTEGRA LS Owner on 03/09/2025Verified Service
Excellent service every time. Always kept informed of the status on my car/cars. Service personnel always professional, service oriented, Scott, Chad, James are the best of the best. I live very near another Honda dealer, drive by on my way to Faulkner, the best of the best!!
by Faulkner Honda Harrisburg on 03/09/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
by 2018 HONDA ODYSSEY EX Owner on 03/07/2025Verified Service
have gone back n forth many times for the same issue but they don't have a clue why my vehicle is behaving and they can't reproduce the issue. But still ended up replacing transmission and a few other things by scare tactics and now I am out of over $7K with them
by Faulkner Honda Harrisburg on 03/08/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2024 HONDA HR-V LX Shopper on 03/02/2025Verified Purchase
Didn't expect to buy a car but that's how the cookie crumbles. Did a ton of online research but in the end, I listened to recommendations from 2 who loved Faulkner. I never expected a Honda but I had one heck of a great salesman (Kyle). While the car sold itself, it never would have happened with Kyle's outstanding service. Don't hesitate.
by Faulkner Honda Harrisburg on 03/03/2025
Hello, thank you for your positive review. We're glad to hear that you found our team here at Faulkner Honda Harrisburg so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
by 2011 HONDA FIT Owner on 03/02/2025Verified Service
Drop off the night before, called to ask about doing work, pick up that night. However, the bill was tallied incorrectly -- my service coupon was not deducted. My card was asked for without presenting the itemized invoice. I had to ask to see the bill and tote it up before I turned over my card.
by Faulkner Honda Harrisburg on 03/03/2025
Hello, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 so that we may ensure your experiences with our dealership are more pleasant moving forward.
by 2022 HONDA CR-V EX Owner on 02/24/2025Verified Service
I had an appt. for vehicle inspection, an oil change, brake fluid removed and replaced, and the TPMS needed to be reset. They also did a multipoint inspection of the vehicle. The work was completed in a timely manner, and I was satisfied with the work. I have used the same service advisor (Alexa Ramos), and she has always been very courteous and helpful.
by Faulkner Honda Harrisburg on 02/26/2025
Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2016 HONDA FIT EX/EXL Owner on 02/09/2025Verified Service
Faulkner has always provided reliable repairs and routine service. However, recently I have been disappointed in the communication from the service reps. Twice I have had my car in for service and the computer system wasn't working resulting in delays in service. Most recently, parts were delayed and the car had to be kept for 3 days. I was not informed about this until I called to see if the work had been done. Not good.
by Faulkner Honda Harrisburg on 02/10/2025
Hello, we're disappointed to hear of the negative experience you had at our location. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 and we will do our best to make this better.
by 2019 HONDA RIDGELINE RTL Owner on 02/09/2025Verified Service
Easy to do business with, comfortable waiting rooms, no pressure to do more to my vehicle yet they do inform you of things that will need to be done sooner or later. Always had a good experience here. I drive from NYS to get my vehicle serviced there.
by Faulkner Honda Harrisburg on 02/10/2025
Hello, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2007 HONDA FIT Owner on 01/18/2025Verified Service
They always take good care of me at Faulkner Honda Harrisburg. Everyone is friendly and helpful, the service is reliable, and every now and then there is a much-appreciated Friends and Family discount -- there is everything to like and nothing to dislike. I'll keep doing business there!
by Faulkner Honda Harrisburg on 01/19/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
