by 2001 BMW M5 Owner on 09/03/2025Verified Service
Always professional and great service
by 2015 VOLVO XC60 T5 PREMIER+ Owner on 08/23/2025Verified Service
Craig was very responsible and explains in detail. Highly recommend this service shop!
by 2021 FORD EXPLORER ST Owner on 08/01/2025Verified Service
As always great customer service and care.
by 2018 AUDI Q7 PREMIUM PLUS Owner on 07/01/2025Verified Service
best shop ever. sandy and team will take care of everything!
by 2007 LINCOLN TOWN CAR EXECUTIVE L Owner on 06/27/2025Verified Service
Absolute excellent service.
by 2020 AUDI A6 PRESTIGE Owner on 02/27/2025Verified Service
Service team was quick to respond for appointment. They knew my vehicle and repaired it promptly, very friendly, a pleasurable service visit.
by 2014 MERCEDES-BENZ C350 Owner on 02/25/2025Verified Service
This is my first time here. But disappointed. I brought my car for transmission fluid flushed but what they did is they only change the fluid. As far what I know transmission fluid flash is different for transmission fluid fluid change.
by 2019 AUDI Q8 PRESTIGE S-LINE Owner on 01/09/2025Verified Service
Everyone is very nice. I trust this mechanic way more than the 2 different Audi dealerships I have dealt with. We will only have Fast Lane work on our car moving forward.
by 2018 AUDI Q5 PREMIUM PLUS Owner on 05/31/2025Verified Service
Always the best services. Thank you for all you do for my vehicle
by 2017 MASERATI QUATTROPORTE S/LUXURY Owner on 05/10/2025Verified Service
Professional, clean shop helpful staff
by 2018 AUDI Q5 PREMIUM PLUS Owner on 04/29/2025Verified Service
Good people, excellent service done on time.
by 2008 VOLVO C70 T5 Owner on 04/18/2025Verified Service
When In 4 an oil change and left with a 5K repair that needed to be done! Ouch !
by 2012 AUDI A7 PREMIUM PLUS Owner on 03/19/2025Verified Service
Spent over $6000 and they didn't fix the problem. Still leaking oil
by Gabriel Grantham on 04/09/2025
Thank you for your feedback. We're genuinely sorry to hear you're still experiencing issues after spending over $6,000 with us at Fast Lane European, and we understand how frustrating it must be to deal with a persistent oil leak and burning smell. We take pride in resolving problems, so it's disheartening that we haven't fully met your expectations.
To clarify, in your last four visits, we addressed multiple issues: first, replacing leaking valve covers, then the oil filter housing, followed by a faulty drain plug gasket. On your final visit, we found no active leaks but noticed excess smoke from the tailpipe and low oil levels, pointing to possible internal engine oil consumptionsomething separate from the earlier leaks we repaired. Each repair was necessary based on what we found at the time, but we recognize the outcome isn't what you hoped for.
Based on your experience, we're committed to improving and have reviewed our diagnostic process to prevent similar frustrations. For further assistance or to discuss this matter, please feel free to reach out to me, Gabriel, at 408-985-2000 (text or call).
by 2013 AUDI A4 ALLROAD PREMIUM PLUS Owner on 02/19/2025Verified Service
Very through review of the car and the providing photos was extremely helpful.
by 2017 PORSCHE MACAN Owner on 01/02/2025Verified Service
found some minor issues.
Pricing a bit high- at this rate dealer is comparable
by 2014 AUDI Q5 PREMIUM PLUS Owner on 12/20/2024Verified Service
Communicated service expectations timely.
by Jason H. on 11/12/2024Verified Service
Excellent, from start to finish! Quick, professional and cost-effective. Highly recommended!
by Kathy M. on 11/01/2024Verified Service
The service was excellent. They washed the car and customer service was very excellent.
by Isaac Z. on 10/15/2024Verified Service
The people were very friendly and communicated well
