by 2022 SUBARU ASCENT LIMITED Owner on 07/01/2023Verified Service
Had an appointment but was told I had to wait. However, after discussing, they got the vehicle in for service. Car wash was down which was frustrating given the drive in to this location. Additionally, I had called to find out how much it would cost for a full detail and I was not told that the car wash was non-functioning.
by Joe Davis on 07/02/2023
Thanks for servicing with us and noting that you had a 4-star experience in service. We appreciate your endorsement and constructive feedback regarding the lacking communication surrounding the car wash being down. We will definitely work to better communicate with you on future experiences. We appreciate your business and your feedback. Best wishes!
by 2015 SUBARU FORESTER 2.5I PREMIUM Owner on 06/26/2023Verified Service
Had a battery issue which caused the "check engine light" to come on. The battery was replaced under warranty. The price charged was very fair. The car was brought in on Friday afternoon, but was not ready until Monday morning. This was a small inconvenience.
by Joe Davis on 06/27/2023
Thanks for servicing with us and noting that you had a 5-star experience having your battery replaced. We appreciate your endorsement. See you next time. Thanks again!
by 2019 SUBARU ASCENT PREMIUM Owner on 04/15/2023Verified Service
It was a pleasant wait. The waiting area has free soft beverages, snacks and coffee/tea available. It was quiet, and nicely appointed. Free wifi as well.
The service coordinator was friendly, efficient, business like, but personable. The work was done, and the free wash was also nice.
by Joseph Davis on 04/15/2023
Thank you for sharing 4-stars! We're glad to hear our team is friendly and efficient! We look forward to serving you additionally in the future. Best wishes!
by Johir S. on 03/24/2023Verified Shopper
The salesperson Edwin Sandoval was very friendly, he even sent me a video walk-around of the car after I sent an inquiry from CARFAX. I did not end up purchasing the car but I definitely loved the experience and I would go back to Ewing Subaru of Plano in the future.
by Joseph Davis on 03/24/2023
Thank you for your 5-stars! We're happy to hear Edwin Sandoval is friendly and provided a great experience! We look forward to serving you additionally in the future. Best wishes!
by 2015 SUBARU FORESTER 2.5I Owner on 01/09/2023Verified Service
Bad service experience. Service person misinformed me. Also wrote up that I declined a service that I was not told that I needed and reported it to Carfax.
I will be going to Bob Thomas for my next maintenance schedule. Much
better service personnel from my past experience with them.
by Joseph Davis on 01/11/2023
We apologize that your service experience did not live up to your expectation. We understand that your brakes and your tires were recommended and declined on your last visit. These are standard suggestions based on the wear we see during your visit. If you'd like to discuss your experience and our recommendations additionally, our Service Director, Tiffany Parker would be happy to help. You may reach Tiffany directly at TParker@ewingsubaru.com or 469-368-9922. Best wishes!
by 2012 SUBARU FORESTER 2.5X PREMIUM Owner on 09/24/2022Verified Service
I like and trust the Ewing Dealership. Ive been doing business with Ewing for about 10 years and will continue to do so. This most recent servicing done to install new rear brakes was completed thoroughly and professionally as with all prior work on my vehicle. Ewing staff are always courteous and professional. Im a loyal fan.
by Joseph Davis on 09/24/2022
Thank you for sharing 5-star praise. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!
by 2020 SUBARU OUTBACK TOURING LDL Owner on 08/09/2022Verified Service
Didn't realize until I got home that my tire pressure was low after returning from service. They are on 27 and 28 and should be 32 because I just googled it. Left a message for the service advisor the next day and never received a call back. Oh well I googled it and I can put air in but it was one of the maintenance items to be taken care of when I took it in. They took the low tire pressure warning off though.
by Joseph Davis on 08/10/2022
We apologize that your tire pressure was left 5 lbs below the intended level. We invite you to stop in the service drive anytime and our team would be happy to adjust your tire pressure for you. We apologize for the missed detail and look forward to providing improved experiences on future visits. Best wishes!
by 2019 SUBARU FORESTER PREMIUM Owner on 07/22/2022Verified Service
I had my battery replaced for this service. My car had been running funny, but then I apparently left my "trunk" light on, which drained the battery. Not fun to learn that these start & stop batteries are twice the cost of a conventional one, and don't last any longer.
But the ladies took care of me and all is good.
by Joseph Davis on 07/23/2022
Thank you for sharing 5-star praise. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!
by 2021 SUBARU CROSSTREK LIMITED Owner on 07/12/2022Verified Service
Great Dealership from Sales to Service.
Service Dept. always attentive and friendly, willing to please.
Nice waiting area with snacks and drinks. Enough seats for a dozen people (wide spaced apart). If you need a loan, you'll have to make a reservation in advance, no big deal for me.
Glad I decided on this dealership for purchase and lifetime of service!
by Joseph Davis on 07/13/2022
Thank you for sharing 5-star praise. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!
by 2016 SUBARU BRZ 2.0 LIMIT/SERIES.BLUE Owner on 04/05/2022Verified Service
The service was fine. I only reduced my rating because they tried to charge me extra charges on top of the coupon that were not listed in the terms and conditions of the coupon that they sent me in the mail. I asked them to remove it and they did, but I am not a fan of people who do business that way.
by Joseph Davis on 04/06/2022
We appreciate your candid response regarding your recent experience in service and want you to know we will be passing your note along to our senior leadership for review. Thank you for taking time to share feedback so we may look into your notes and grow from the experience. We look forward to serving you additionally and providing improved experiences moving forward. Best wishes!
by 2021 SUBARU OUTBACK Owner on 03/09/2022Verified Service
They were all very nice and very professional, but I had to take my car back several times for the same issue. They did provide me with loaners each time which is appreciated. But it was very frustrating to have to keep going back. They finally were able to resolve the issue and I am very happy. They do great job overall...
Nino Arzon
by Joseph Davis on 03/10/2022
Thank you for sharing 4-stars. We greatly appreciate your constructive endorsement and look forward to the next opportunity to serve you. We're pleased to hear the issue on your vehicle is now resolved. Thanks again!
by 2015 SUBARU OUTBACK 2.5I LIMITED Owner on 12/27/2021Verified Service
Brought my car in for annual inspection. Didn't have current insurance card with me but could provide an older one; the young man who was my service rep went the extra mile, called my insurance company and requested that they transmit a copy of the current insurance card to him, which they did. He also made a copy for me to carry with me. Plus, he offered me a car wash. Everything was accomplished in a very timely manner.
by Joseph Davis on 12/27/2021
Thank you for sharing 5-stars! We greatly appreciate your praise and look forward to serving you additionally next time. Thanks again!
by 2017 SUBARU WRX STI Owner on 11/22/2021Verified Service
This dealership left some bolts and nuts loose on the engine. I also found four small marks on my bumper that ruined the paint job that I didn't notice until a week later. They have also done other things in the past, like spilled lots of oil on side of engine.
by Joseph Davis on 11/24/2021
We apologize that your service experience left items incomplete. Without your name, we cannot look you up in our system to reach out. As such, we invite you to contact our Service Manager, Tiffany Parker directly at TParker@ewingsubaru.com or 214-213-0571. Tiffany has read your note and standing by to assist. Talk soon. Best wishes!
by 2021 SUBARU FORESTER PREMIUM Owner on 11/11/2021Verified Service
Ewing Subaru of Plano rates very highly with me for their customer service, integrity, and attention to detail. My car buying experience was the best I've had in all my years of buying cars!! I'm 77 years old, and have bought many cars over those years!
by Joseph Davis on 11/12/2021
Thanks for sharing 5-star praise. We appreciate your feedback and look forward to serving you on future visits. Thanks again.
by 2021 SUBARU OUTBACK Owner on 11/03/2021Verified Service
It was almost perfect, the only problem I had was that they did not fill up my windsheild washer fluid. This is the second time in there and the second time it has happened. I'm thinking about trying Sewell next time. If they forget something that minor then I wonder if they forget anything else.
by Joseph Davis on 11/04/2021
Thanks for sharing 4-star constructive praise and apologize for the missed washer fluid top off. You're welcome to stop in the drive anytime and we can top it off for you without an appointment. We appreciate your feedback and look forward to serving you on future visits. Thanks again.
by 2020 SUBARU OUTBACK LIMITED Owner on 09/22/2021Verified Service
Needed a tire replaced due to a puncture. None of the major tire outlets had the OEM brand and model. Only 10,000 miles on the vehicle. They suggested trying the dealership. Should have been my first step to begin with. Very efficient service, courteous and personable staff and have handled the majority of my routine maintenance over the course of six Subaru's. Highly recommended.
by Joseph Davis on 09/22/2021
We appreciate you 5-stars! Thanks for sharing praise and let us know when we may assist you next. Thanks again!
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 08/03/2021Verified Service
Friendly professional service. Made our appointment online quick and easy. Madalyn received us and took care of our Outback for the 30k service. It was ready earlier than expected and it was squeaky clean when we picked it up! Very happy with the team at Ewing Subaru!
by Joseph Davis on 08/03/2021
We appreciate your 5-stars. Thank you for taking a moment to share praise. See you next time. Thanks again!
by 2021 SUBARU OUTBACK PREMIUM Owner on 07/13/2021Verified Service
They were great! I had them remove the wrong mud flaps from my OB and install the actual ones I wanted (splash guards). The other dealer did nothing and sent me on my way. Very disappointed in Grapevine as I bought the car from them looking for local service. Thank you Ewing for fixing the issue!
by Joseph Davis on 07/13/2021
We appreciate your 5-stars. Thank you for taking a moment to share praise. See you next time. Thanks again!
by 2020 SUBARU OUTBACK LIMITED Owner on 05/22/2021Verified Service
Service was efficient and all details of tasks performed were clearly explained. I had picked up a small piece of metal in a tire which caused a slow leak; the tire was replaced at no cost. Ewing continues to impress me with their commitment to customers.
by Joseph Davis on 05/22/2021
We appreciate your 5-stars. Thank you for taking a moment to share praise. See you next time. Thanks again!
by 2017 SUBARU FORESTER 2.5I Owner on 04/27/2021Verified Service
No longer on this car, making it impossible to actually evaluate and judge the service which it might have received, IF I still owned the car, which I do not. However, Plano Subaru has always done extremely professional automotive work on vehicles which I have owned and continue to own at this time. Thank you.
by Joseph Davis on 04/30/2021
We appreciate your 5-stars. Thank you for taking a moment to share praise even though you no longer own the vehicle. Thanks again!
