very bad! would never take my ford f-150 there again took my ford in for a radiator flush and refill. service teck only put 2 gal. of antifreeze.my ford f-150 takes 5.4 gal. the rest was filled with water! I complained but did no good very bad service.
by 2017 LINCOLN MKC SELECT Owner on 09/29/2023Verified Service
Once again I am completely amazed by the excellent service I have received from this dealership. I had a recall notice on my Lincoln. I received a call that the necessary parts were in. Within 2 hours someone was at my office fixing my car right in the parking lot. I'm a small business owner and not having to leave work was a tremendous help. Thank you again Albert and Miguel.
by Envision Ford Lincoln of Oxnard on 10/02/2023
We're so glad to know that our team at Envision Ford of Oxnard was able to provide you with such a convenient and easygoing service experience! It's great hearing how much Albert and Miguel were able to assist you. Thanks for sharing your feedback, we appreciate it!
by 2011 FORD FUSION SE Owner on 09/10/2023Verified Service
Not very impressed with service department, last oil change I had 1st appointment time, was there before hgates opened up & the oil change took over 4 hours. This week it only took an hour & a half which was good, but the service advisor failed to go over the mechanics notes & if I hadnt read thru the paperwork I wouldve never known that my brakes needed attention, kind of important???
by 2022 FORD F250 SUPER DUTY Owner on 09/02/2023Verified Service
I had a appointment @9:30, took a bit to get checked in, they were busy. I had a check engine light on and it had a factory recall. Two hours later it was done. They kept me updated on the progress and what they had found out. Seems nobody engine, transmission wanted to talk to each other. They took care of the recall and they were able to get me on my way. Thank you Moe
by Envision Ford Lincoln of Oxnard on 09/04/2023
We appreciate your patience during our busy time and are glad to know that Moe and the team at Envision Ford of Oxnard were able to resolve the issues with your F250 Super Duty. Thank you for trusting us with your vehicle, we're here if you need anything else! Safe travels ahead!
by 2020 FORD EXPLORER PLATINUM Owner on 08/10/2023Verified Service
I took car in on 5/25/26 due to check light on , kept car until 8/9/23 , really hard to get updates , first loaner car had expired registration , second loaner car I had to use roadside assistance 4 times to jump battery . On 6/28/23 I got a recall
On peeling buttons ,I asked service agent to add to RO , service agreed to change never did !
Disappointed completely
by 2022 FORD ESCAPE SE Owner on 07/31/2023Verified Service
Quick service, friendly people. Available on the weekend which is important for anyone working during the week! Nice loaner while the work was being done, always was kept up to date. I will drive out here instead of the one closest to me because the service is so much better.
by Envision Ford Lincoln of Oxnard on 07/31/2023
We're delighted to know that our weekend availability and consistent updates made your experience at Envision Ford of Oxnard a positive one. Safe travels, and we hope to see you back again down the road!
by 2020 FORD ESCAPE SE Owner on 07/18/2023Verified Service
Was not happy with the service I got. Was told car would be ready by 5, oil service was done, was told at 6:00pm a shuttle would pick me up mid morning the next day, no one came until almost1, recalls could not be taken care of as no one there is qualified to do them,
by Envision Ford Lincoln of Oxnard on 07/18/2023
We apologize for the inconvenience and miscommunication you experienced during your service visit. We strive to provide efficient and reliable service, so it's disappointing to read we've missed the mark. I will address any mix-ups that occur on our end and work with my team to improve. Please reach out to me if you would be open to discussing this as well. I would like the chance to help make this right. Thank you, Derik Motevosian - General Manager - (805) 716-5447
by 2017 FORD MUSTANG Owner on 06/17/2023Verified Service
Don't buy a car here if you expect to receive service in a timely fashion. They don't answer their phone, they charge $100 per day for parking, they promise to pick you up and then don't (waiting 1.5 hours), and then they don't reimburse the Uber ride.
by 2013 FORD ESCAPE TITANIUM Owner on 06/15/2023Verified Service
I was met at the door by Alberto Torres, he was professional and attentive. I only waited for 45 min for the oil change and inspection of my Ford Escape. The customer waiting room is nice and inviting, with water, soda, coffee, or fruit for your pleasure.
by Envision Ford Lincoln of Oxnard on 06/16/2023
We're so glad to hear that Alberto provided you with professional and attentive service during your visit. Thank you for taking the time to leave us a great review! We strive to make our customer waiting room as comfortable as possible, so we're happy that you enjoyed it. Have a fantastic day! - The Envision Ford of Oxnard Team
by 2018 FORD FUSION SE HYBRID Owner on 04/22/2023Verified Service
Jose helped me alot and the staff is always accommodating and I was taken care of as the source of the problem was never truely discovered or resolved. They thoroughly trouble shooted and provided a ride to and from as they were working. Amazing accommodating staff. I just hope I can rely on them if it rains and the problem persists. But if I am still stateside I will definitely go back.
by Envision Ford Lincoln of Oxnard on 04/24/2023
We appreciate you taking the time to share your experience with us here at Envision Ford of Oxnard. It's great to hear that Jose and our accommodating staff were able to assist you during your visit. We hope to continue providing reliable service for you in the future, rain or shine.
by 2023 FORD MAVERICK XL/XLT/LARIAT Shopper on 04/17/2023Verified Purchase
I love my Maverick truck but would not recommend Envision Ford of Oxnard to anyone. I ordered my truck 9 months ago with a set price but once it was time for pick up Envision wanted to charge me a markup for a truck I ordered. I hope this sale practice stops or else the word will get out and no one will want to buy a Ford.
by Arman Palezyan on 04/27/2024
Thank you for your Review.
by 2011 HYUNDAI SONATA GLS Shopper on 04/05/2023Verified Purchase
A very stress free and simple buying process. Found the used car I wanted at a fair price. They had it prepped and all the items that needed fixing, were fixed to my satisfaction. My salesman, Mike Escoto was a pleasure to work with. Mike was honest and upfront, there was no pressure to buy.
by Envision Ford Lincoln of Oxnard on 04/05/2023
We are ecstatic to read this stellar review! Mike is a great asset to our team and we feel lucky to have him and many other top-notch employees! We thank you for your business and support and hope to see you down the road. Wishing you many safe and happy miles ahead in your new ride, from your friends at Envision Ford of Oxnard.
by 2020 FORD ESCAPE TITANIUM Owner on 03/05/2023Verified Service
The service advisor, Omar Mendoza, patiently worked with me to troubleshoot the battery drain problem with my 2020 Escape Titanium Hybrid. During the first visit no problems were found, but the problem continued. On the second visit, he decided to apply SSM 49990 software update and replace the starting battery in the trunk as well. This seems to have resolved the problem.
by Envision Ford Lincoln of Oxnard on 03/06/2023
Thank you for the review! We are so glad to hear that you had such a successful service experience working with Omar and the Envision Ford of Oxnard team. Drive safely in your 2020 Ford Escape Titanium Hybrid, and enjoy it! We hope to see you back again down the road!
by 2020 LINCOLN CORSAIR RESERVE Owner on 02/26/2023Verified Service
Car not cleaned before returning. No phone call to notify us when returning (just shows up!). Black label members, had no cars to use while service. We paid extra for this feature! Since new owners took over the dealership, they are not honoring Lincoln's commitment. SAD!
by 2020 FORD EXPLORER ST Owner on 01/30/2023Verified Service
brought my 2020 SUV in for standard "catalytic convertor" recall and a day later my transmission started to go as in shifting hard when accelerating and slowing down. When I called to report it, I was told that was a problem in these SUVs and the soonest they could schedule me in would be 2 weeks out. Unbelievable. There is still some blue smoke that emits from the back and now my tranny is "going out."
by 2022 FORD EXPLORER XLT Owner on 01/23/2023Verified Service
They don't pick up the phone. They don't return voicemails. Once I finally got someone, they verified they had the parts and scheduled the appointment. When I dropped my car off for the day no work was done because they gave my parts to someone else first.
by 2019 FORD F150 SUPERCREW Owner on 01/15/2023Verified Service
Very slow with parts being obtained and then never called when they did arrive. This leads to a very poor time of service and when the warranty is time sensitive you think that this is the plan so they don't have to pay for anything under warranty. Took 37 days to fix a transmission problem that any other independent resource would have completed sooner.
by 2017 LINCOLN MKZ HYBRID RESERVE Owner on 01/15/2023Verified Service
Very disappointing. I leased my car from Vista Ford and then purchased it at the end of the lease. Ive been getting the car serviced at Vista Ford the whole time and was very satisfied. Yea waited 2 hours for an oil change and tire rotation when Envision took over. I dont think either were completed. Service person was apologetic and didnt charge me. I will not be going back.
by 2016 FORD F150 Owner on 12/29/2022Verified Service
I wanted a general inspection of my 2016 F-150 because I am going snow skiing in January. They recommended an alignment because it had not been done for a while. The steering was pulling to the left, which can be unsafe (especially when driving in snow country). Took 4 1/2 hours total but it is steering better. Very good work.
by Envision Ford Lincoln of Oxnard on 12/29/2022
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Envision Ford of Oxnard team. Drive safely, and we hope to see you back again down the road!
by 2018 FORD EDGE TITANIUM Owner on 11/20/2022Verified Service
Envision Ford had to keep my car for the day, even though I had an early morning appointment. Ventura Ford was closed down forcing customers to come to newly acquired Envision Ford of Oxnard, which was short staffed and not prepared for the exodus. Luckily, shuttle service had been restored so I could go home and be picked up the next afternoon.
