by 2021 DODGE CHARGER SCAT PACK Owner on 01/20/2026Verified Service
Everybody in that dealership was excellent. I brought in my 2021 Dodge Charger Scat Pack Widebody and they were able to service it no problem... they even cleaned it up really well for me. I would recommend this dealership to anyone and everyone. And after seeing the cars in there, a Volvo might be next after the Charger. Some of them have some serious power!
by Empire Volvo Cars on 01/22/2026
Thank you for your 5-star rating and recommendation! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs swiftly resolved. We wish you safe travels! If there is ever anything more that we may help you with, please do not hesitate to let us know.
by 2023 VOLVO XC40 PLUS Owner on 01/15/2026Verified Service
empire Volvo is such a professional place. They have the texting thay keeps you up on the progress of the car then explains anything your car may need and you have the choice to fix there or wait if it is t emergent. All nice people who truly know customer service.
by Empire Volvo Cars on 01/22/2026
Thank you for your positive review! We are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2021 VOLVO XC60 T8 RECHARGE R-DESIGN Owner on 01/10/2026Verified Service
"Nash provided outstanding service for my vehicle. His professionalism and attention to detail were commendable. He even handled the engine refilling and brought my car back to excellent condition. I give him a full five stars and will definitely reach out to him again."
by Empire Volvo Cars on 01/15/2026
Your 5 star review for Nash is greatly appreciated! We look forward to having him help you with your automotive service needs for years to come.
by 2019 VOLVO S60 T6 MOMENTUM Owner on 12/22/2025Verified Service
They seem to have done a good job. But it took 1 1/2 days, because their machinery to balance the wheels wasn't working. Also, they charged me extra to use a credit card, which was irritating as I assume most people use a credit card to pay their charges.
by James Good on 12/30/2025
Thank you for your feedback. We're pleased the quality of the work met your expectations, but we do apologize for the delay caused by our equipment.
If your would like to speak to us on your concerns, please contact our Service Manager, James Good, at (631) 250-1040 or at jgood@eagny.com
by 2024 VOLVO XC90 ULTIMATE Owner on 11/10/2025Verified Service
Always a pleasure. I got a puncture in my tire. Volvo had my car towed to the dealership. The next morning ai received a call that my vehicle was ready to be picked up after replacing the tire. The car had been cleaned inside and out! Nash was efficient and personable!
by Empire Volvo Cars on 11/13/2025
Thank you for taking the time to leave us this 5-star rating! We are glad that Nash and the team got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Safe travels!
by 2017 VOLVO S60 PREMIER Owner on 09/07/2025Verified Service
The honesty from the maintenance department about what was asked for by me vs what was actually needed. They saved me money by only doing what was needed, with my acceptance of course. As always the car was also cleaned to perfection. Nice job Empire Volvo Cars of Smithtown!
by Empire Volvo Cars on 09/10/2025
Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.
by 2019 VOLVO XC40 T5 INSCRIPTION Owner on 09/06/2025Verified Service
The shop seemed like it had too many appointments scheduled at the same time. I had a 9:30am appointment but my car wasn't finished until 12:30 pm. I had an inspection done, windshield wipers changed, and an oil change. I was waiting for my car and three hours seemed too long for the services I was having done. That being said my service rep and the office staff were very helpful and friendly!
by Empire Volvo Cars on 09/10/2025
We appreciate your time and feedback. We are pleased to hear that overall your vehicle service experience was a pleasant one just had a few concerns on the wait time. We understand your concerns and would like to speak to you, please call our dealership.
by 2022 VOLVO XC40 T5 MOMENTUM Owner on 08/04/2025Verified Service
Everyone at Empire Volvo in Smithtown is always helpful, courteous and knowledgeable.
Nash has been my Service Advisor for the past 4 years. He always goes the extra mile to ensure that I am advised about all details regarding my service appts.
Recently, Peter was my advisor and he also did a thorough job of explaining and keeping me posted of the details of my service.
by Empire Volvo Cars on 08/15/2025
Your loyalty to us is much appreciated. We are thrilled to hear that your recent visit with Peter was still to your satisfaction! Our team hopes to continue providing you with nothing less than 5 star service for many more years to come.
by 2021 VOLVO XC60 T5 INSCRIPTION Owner on 06/30/2025Verified Service
Mash the Service Guy is the best! He immediately knew what the problem was and took care of it gratis. They could have "soaked me" and said it was something else costing big $$$.
And on top of that they washed the car inside and out!
I always get serviced and repairs here and I come all the way from Southold!
by Empire Volvo Cars on 07/02/2025
Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with Nash was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.
by 2025 VOLVO XC90 PLUS Owner on 06/15/2025Verified Service
Empire Volvo's service department team is professional and friendly, and the level of communication and organization compared to previous experience is definitely above average. There was practically zero wait time at the counter each time I was there, and expectations of timeline and cost were accurately set from the beginning. Empire is an all-around great dealership that I will happily do business with going on forward!
by Empire Volvo Cars on 06/17/2025
Thank you for your time and feedback. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently. We look forward to seeing you again when in the future.
by 2018 VOLVO XC60 T6 R-DESIGN Owner on 05/28/2025Verified Service
The service employee who helped me was an amazing man. So kind, informative and helpful. He made my visit seamless. He handled all my questions like a true professional professional, kept in contact with je before, during and after the repair, and made sure all issues were resolved. I'd highly recommend this dealership, vector their Customer service and professionalism.
by Empire Volvo Cars on 05/28/2025
Thank you for sharing this review with us. Je and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail.
by 2024 VOLVO XC40 CORE Owner on 05/19/2026Verified Service
As always, the (minor) problems got taken care of promptly, and correctly, with an interaction with the staff that goes beyond courtesy to friendship.
by Empire Volvo Cars on 05/20/2026
Thank you for taking the time to leave us this kind review. We are glad our team got your automotive needs taken care of- quickly and efficiently. We strive for 100% customer satisfaction. Please do not hesitate to let us know how we may be of further service to you.
by 2017 VOLVO XC60 T5 INSCRIPTION Owner on 05/10/2026Verified Service
They clean the car after service; for me it is very important.
Thera are places that you take your car for service but, after they finish; your car is so dirty because service team doesn't care about it.
by Empire Volvo Cars on 05/12/2026
We appreciate your kind review. Our guests' satisfaction is our top priority, and we are glad our team provided you with 5-star service. Please do not hesitate to let us know how we may be of further assistance to you.
by 2024 VOLVO XC90 PLUS Owner on 04/30/2026Verified Service
Efficient and quick! They had a loaner car available too so that made us so easy for me. I was due for an inspection and they handled that for me as well.
by Empire Volvo Cars on 05/06/2026
Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2023 VOLVO XC40 CORE Owner on 04/28/2026Verified Service
Car was taken on time. Nash was wonderful, polite and remembers his customers. I was kept up-to-date as service progressed
by Empire Volvo Cars on 04/29/2026
We are happy to hear Nash took great care of you and kept you well informed throughout the process. We hope to see you again the next time your vehicle is ready for service. Take care!
by 2018 VOLVO S60 INSCRIPTION/PREMIER Owner on 04/12/2026Verified Service
I was getting an alert for service for a button that stops the automatic shut off of the engine.I feel thi is an unnecessary feature on the car and not happy spending 1000. To fix.
The service was fine
by James Good on 04/27/2026
We understand your concern about the start/stop system and the cost of repairs. If you would like to discus further, please contact our Service Manager, James Good at (631) 250-1040 or at jgood@eagny.com
by 2024 VOLVO XC90 ULTIMATE Owner on 03/16/2026Verified Service
Nash and team always provides exceptional service. With this being my 4th Volvo purchased at This dealership i could not see myself going anywhere else!
by Empire Volvo Cars on 03/19/2026
Thank you for your positive review! We are so glad that Nash and the team consistently take exceptional care of you. Your continued business means so much to us. Safe travels!
by 2024 VOLVO XC60 PLUS Owner on 03/12/2026Verified Service
All went smoothly! I was able to get an appointment with a loaner quickly. I was updated regularly and Ray took the time to answer all of my questions with respect. And most importantly, the reason for my visit was taken care of!
by Empire Volvo Cars Smithtown on 03/12/2026
Thank you for your kind review! We are glad that Ray kept you well informed and ensured your service visit was as seamless as possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2025 VOLVO XC40 PLUS Owner on 03/03/2026Verified Service
Excellent service from Jimmy, Nash, Ray and Pete! My car is always vacuumed and washed, highly recommend Empire Volvo
by Empire Volvo Cars Smithtown on 03/06/2026
Thank you for leaving us this positive review and recommendation! We are pleased to hear that Jimmy, Nash, Ray, and Pete provided you with 5-star service. We hope to see you again the next time you are in need of automotive service.
by 2024 VOLVO XC90 ULTIMATE Owner on 03/02/2026Verified Service
Always a pleasure to bring my car in for service. I am greeted like an old friend and treated like a guest.
by Empire Volvo Cars Smithtown on 03/06/2026
Thank you for sharing your wonderful review! We strive for 100% customer satisfaction, and we are pleased to hear our team consistently takes great care of you and your automotive needs. Safe travels.
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Service Information
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3,645 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Empire Volvo Cars Smithtown specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Empire Volvo Cars Smithtown specializes in these makes, in addition to many others.
What do verified customers think about Empire Volvo Cars Smithtown in Saint James, NY?
Verified customers who visit Empire Volvo Cars Smithtown in Saint James, NY rate this business 4.8 out of 5 stars, with 379 reviews. 3,645 customers favorited this location.
How can I contact Empire Volvo Cars Smithtown in Saint James, NY?
To reach the sales team at Empire Volvo Cars Smithtown in Saint James, NY, call (631) 250-1040. To reach the service department, call (631) 724-0400
How can I schedule a service appointment with Empire Volvo Cars Smithtown in Saint James, NY?
