by 2025 HYUNDAI PALISADE CALLIGRAPHY/CALL Owner on 07/16/2026Verified Service
Although the rep was helpful and friendly, I didn't receive the service on the date of my appointment and was asked to come the next day.
Also, after I dropped my car, I waited for almost an hour to be dropped off and after that I was put in a car with two other customers who were dropped off first although they live in the opposite direction of mine; it took another hour to reach my address! That was frustrating.
by Kief Ridley on 07/24/2026
Thank you for sharing your feedback. We sincerely apologize for the scheduling delay and our shuttle service routing. We would like to learn more about your experience to ensure this does not happen again. Please reach out to our service manager, Kief Ridley at (914) 618-4209 or at kridley@eagny.com so we can address your concerns directly.
by 2024 HYUNDAI TUCSON LIMITED Owner on 04/05/2026Verified Service
Had a flat damaged tire. I was in the area and drove there at 3:45.
Given have tire insurance, they had a tire replacement. I was out of there by 4:45. I greatly appreciated their accommodating me on a no notice call. I was very grateful.
by Empire Hyundai of New Rochelle on 04/06/2026
Thank you for taking the time to leave us this positive review! Your safety and satisfaction are our top priorities, and we are glad our team got your automotive needs swiftly resolved. Safe travels!
by 2020 HYUNDAI KONA LIMITED Owner on 03/16/2026Verified Service
I always get top notch service at my dealership.
The one complaint I have is when I first purchased my car.
I was given a seven year contract by the manager for free maintenance.
Oil change, tire rotation, oil filter and liquids.
Now it seems the dealership wants to renig on that contract.
by Kief Ridley on 03/24/2026
Thank you for your loyalty, we're glad you've had great service. We're sorry for the confusion regarding your maintenance agreement. Please contact our Service Manager, Kief Ridley, at (914) 618-4209 or at kridley@eagny.comdirectly so we can discuss your concerns with the service contract.
by 2020 HYUNDAI KONA ULTIMATE Owner on 02/17/2026Verified Service
The staff was very helpful and let you know what was going on with your vehicle. How much time it would take and who was working on your vehicle. They made themselves available if you needed to talk to them. I didn't have to wait to long which was good. I was very pleased with the outcome.
by Empire Hyundai of New Rochelle on 02/20/2026
Thank you for your excellent review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2025 HYUNDAI KONA SEL Owner on 01/13/2026Verified Service
It was good, under 2hrs waiting for Oil change, but the system wasn't reset, I have to do it myself. Thank, I learned how to do it.
Buying light for a broken rear light not good, price too high, and no consideration to negotiate while outside prices are cheaper. Thank, I learned the way, God bless you all.
by Kief Ridley on 01/15/2026
Thank you for sharing your feedback. We're glad to hear your oil change was completed in timely manner. But, we do apologize that the system was not reset during your visit. Also, we value your comments regarding the rear light pricing. If you would like to discuss further, Please contact our Service Manager, Kief Ridley, at (914) 618-4209 or at kridley@eagny.com.
by 2025 HYUNDAI TUCSON SEL Owner on 12/13/2025Verified Service
Completed my 2025 Tucson first service visit at Empire Hyundai of New Rochelle.
Was impressed by the ease of making appointment & dealing with the service advisor upon arrival. The customer waiting area was comfortable and received my vehicle back within a reasonable time.
by Empire Hyundai of New Rochelle on 12/15/2025
Thank you for your 5-star rating! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with 5-star service. We hope to see you again the next time your Tucson is ready for service.
by 2024 HYUNDAI ELANTRA SEL Owner on 11/17/2025Verified Service
There was no service rendered . I pulled out my car and went elsewhere. All new faces at the service center and they only cared about telling you to sign a waiver for $279 diagnostic even before anything was done to your car. My first time to have an unpleasant experience here. Did management change hands again?
by Mike Delrosario on 11/20/2025
We're sorry for your experience. It's never our intent to pressure customers, and we're reviewing our process. We would welcome the opportunity to speak to you to see how we can resolve your concerns with our dealership. Please reach out to our Service Manager, Mike Delrosario, at (914) 618-4209 or at adelrosario@eagny.com.
by 2024 HYUNDAI IONIQ 5 SEL Shopper on 11/06/2025Verified Purchase
I was there unnecessarily for FIVE hours. No one answered questions about the details of my purchase. It was a horrible experience from beginning to end. I actually had to ask my salesperson to GET OUT of my new purchase because they didn't know how to link the CarPlay. :-/
by John Carey on 11/12/2025
We're very sorry to hear about your experience and the frustration it caused. That's not the level of service we aim to provide and apologize for the wait time that occurred during your visit. Your feedback is important, and we'd like to look into what happened. Please contact our General Manager, John Carey, at (914) 618-4209 or at jcarey@eagny.com.
by 2023 HYUNDAI TUCSON LIMITED Owner on 10/14/2025Verified Service
I asked if they had rotated my tires (as I requested and is documented in my receipt) but it was not included on the receipt. When I went back and asked if it had been done, the service rep at the desk said yes, but now it doesn't appear anywhere that it was ACTUALLY completed.
by Empire Hyundai of New Rochelle on 10/14/2025
Thank you for your time and patience. We are disappointed to hear that your service experience with our service team wasn't a pleasant one. We would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager, Mike Delrosario at (914) 618-4209 or Email: adelrosario@eagny.com.
by 2024 HYUNDAI IONIQ 5 SE Owner on 09/15/2025Verified Service
Tried to charge for free service under Hyundai maintenance program (not the first time), and refused warranty repair other dealers readily acknowledge and proceeded to order part for (under warranty). Not a honest operation and will seek service elsewhere.
by Empire Hyundai of New Rochelle on 09/19/2025
Thank you for reaching out to us about this matter. Please give us a call at our dealership and ask for the Service Manager, Mike Delrosario at (914) 618-4209 or Email: adelrosario@eagny.com.
by 2024 HYUNDAI TUCSON LIMITED Owner on 08/17/2026Verified Service
Had a missing piece of trim replaced. Wait time was less than originally scheduled. The edit area was clean and comfortable.
The staff was pleasant and respectful.
by Empire Hyundai of New Rochelle on 08/17/2026
Thank you for your kind review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad our team got your automotive needs efficiently taken care of. Safe travels!
by Lilliam M. on 08/11/2026Verified Service
I had an appointment for 10am, arrived at 9:50am and left close to 3 hrs later. Needless to say not happy at all.
by Jay Strassberg on 08/13/2026
We sincerely apologize for the delay during your recent visit. We value your time and regret that we did not meet your standards. We would like to learn more about your experience. Please contact our Service Manager, Jay Strassberg at (914) 618-4209 or at jstrassberg@eagny.com
by 2024 HYUNDAI TUCSON SEL CONVENIENCE Owner on 08/05/2026Verified Service
Good quick appointment. Thought I might of had to wait 2 and a half hours but it was done in a half hour.
by Empire Hyundai of New Rochelle on 08/05/2026
We appreciate your kind review and we are glad our team got your automotive needs efficiently taken care of. Safe travels!
by 2020 HYUNDAI PALISADE SEL Owner on 07/20/2026Verified Service
Neither polite nor trustworthy and service would leave things all around after the work is done. No neatness or discipline followed. The staff needs to be trained else i leave it to god for them to learn their lessons from nature.
by Kief Ridley on 07/24/2026
Thank you for sharing your feedback. We sincerely apologize for the lack of professionalism and the condition in which your vehicle was left. This does not reflect our standards. If you would like to discuss further, please contact our service manager, Kief Ridley at (914) 618-4209 or at kridley@eagny.com
by 2018 HYUNDAI TUCSON SEL/SEL PLUS Owner on 07/11/2026Verified Service
They handled everything! Confirmed the issue, verified warranty coverage, ordered the parts abd I had my car back with a new engine in less than a week.
by Empire Hyundai of New Rochelle on 07/14/2026
We are so glad we could get you back on the road quickly! Thank you for trusting us with your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2021 HYUNDAI PALISADE LIMITED Owner on 06/15/2026Verified Service
I don't have any complaints, the recall for third row recall was done and an inspection. It was a two hour process and Anthony was professional and courteous.
by Empire Hyundai of New Rochelle on 06/16/2026
Thank you for your time and feedback. We are glad Anthony got your automotive needs taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2025 HYUNDAI TUCSON SEL Owner on 06/08/2026Verified Service
Based on previous negative experiences with other dealers service, was impressed with the speed and amenities Empire Hyundai provided.
by Empire Hyundai of New Rochelle on 06/09/2026
Thank you for your positive review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad our team provided you with quality and efficient service. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by Melissa C. on 05/10/2026Verified Service
Jessica was very detailed in explaining what i need and price was exceptional
performance on my vehicle was done in a timely manner, i appreciate Jessica for assisting me. i do recommend this location. everyone was very nice.
by Empire Hyundai of New Rochelle on 05/11/2026
We are glad Jessica provided you with thorough and efficient service. Your recommendation means so much to us. We wish you safe travels and hope to see you again the next time your vehicle is ready for service.
by 2025 HYUNDAI TUCSON SEL Owner on 04/30/2026Verified Service
I love all the way they got it done! The attendant Jessica was very polite and so kind with all clients that was coming in! I love it!
by Empire Hyundai of New Rochelle on 05/04/2026
Thank you for sharing your positive experience with us. We are glad Jessica was kind and helpful. We wish you safe travels and hope to see you again the next time you are in need of automotive service.
by 2024 HYUNDAI TUCSON LIMITED Owner on 04/30/2026Verified Service
My car was quickly inspected at the time of my appointment. The waiting area was very clean and orderly with coffee and water at the hospitality area.
Staff was very courteous and respectful. No issues.
by Empire Hyundai of New Rochelle on 05/04/2026
We are so glad our team took great care of you and ensured your experience with us was as smooth as possible. We hope you continue to choose us for all of your future automotive needs!
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Service Information
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5,243 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Empire Hyundai of New Rochelle specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Empire Hyundai of New Rochelle specializes in these makes, in addition to many others.
What do verified customers think about Empire Hyundai of New Rochelle in New Rochelle, NY?
Verified customers who visit Empire Hyundai of New Rochelle in New Rochelle, NY rate this business 4 out of 5 stars, with 443 reviews. 5,243 customers favorited this location.
How can I contact Empire Hyundai of New Rochelle in New Rochelle, NY?
To reach the sales team at Empire Hyundai of New Rochelle in New Rochelle, NY, call (914) 335-3626. To reach the service department, call (914) 618-4209
How can I schedule a service appointment with Empire Hyundai of New Rochelle in New Rochelle, NY?
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