by 2008 VOLKSWAGEN JETTA SE/SEL Owner on 07/22/2026Verified Service
Top shelf automotive service!! From their communication to their customer care to the mechanics' skill, they fully took care of my Mom & me. Very thorough and eager to please, even the waiting area was comfortable and fully equipped. I highly recommend this automotive service provider!!
by Karen Apel on 08/10/2026
Thank you for taking the time to share your experience with Empire Autohaus. We appreciate your kind words and for your five (5) star review!
by 2015 MERCEDES-BENZ ML 350 4MATIC Owner on 06/23/2026Verified Service
I am sold on Empire Autohaus !!! Everyone was very friendly & super helpful !! I feel I can trust them to do an excllent job on my auto services & repairs, & for a more reasonable price than any other shop & especially MBBHM !!
I will recommend Empire Autohaus to all my friends!!
by Karen Apel on 06/24/2026
We are so pleased with your review. Thank you taking the time to share your experience with Empire Autohaus and for the five (5) star review!
by 2015 VOLKSWAGEN JETTA SE Owner on 05/17/2026Verified Service
Miss Karen was so nice and easy to talk to. Gave me the "chatting with your family" vibe. She was focused on me and my car. Full attention, upfront and seemed to really want to figure everything out. I left thinking that just off the interaction alone I would be back.
Miss Karen you Rock!!!!!
by Karen Apel on 05/18/2026
Thank you so much for your kind words, I'm blushing here! We are so happy we could help you out and you were pleased with our service! As I like to say, we want you to feel at home at our HAUS! Thank you for your five (5) star review, that really means a lot to us!
by 2004 SAAB 9-3 ARC Owner on 02/23/2026Verified Service
Couldn't find anyone to work on our 2004 Saab 9-3 convertible until we found Empire Autohaus. They fixed an oil leak (valve cover gasket), replaced a motor mount for a vibration issue, and did a tune-up. Super friendly, quick turnaround, and great communication. Had us back on the road the next day. We'll definitely be back!
by Karen on 03/28/2026
Thank you for taking the time to share your experience at Empire Autohaus and for your five (5) star review. We appreciate great customers like you and look forward to working with you the next time your Saab needs service.
by 2020 LAND ROVER RANGE ROVER EVOQUE S Owner on 01/25/2026Verified Service
I went in for an overall inspection of my suv after a dealership had given me some "questionable" repairs & issues to address. I needed an honest & RELIABLE 2nd opinion! I got that and MORE! They listened to my concerns & addressed each one & gave me back the peace of mind that vehicle was still safe to drive! There's not enough words to relay how kind & understanding they were! They have a customer for life!
by Karen Apel on 01/26/2026
We are pleased to have given you peace of mind that your vehicle is safe to drive! We appreciate customer like you who trust Empire Autohaus with their vehicles. We want you to feel at home at our Haus!
by 2018 MERCEDES-BENZ GLE 350 Owner on 08/23/2026Verified Service
I took my vehicle in for routine maintenance, and no repairs were needed! Now THAT'S what I call honest, trustworthy service! I highly recommend Empire Autohaus!!
by Karen Apel on 09/17/2026
Thank you for your kind words and high recommendation! We appreciate your business and your five (5) star review!
by 2016 BMW 650 I GRAN COUPE Owner on 08/18/2026Verified Service
A model of consistency. They never fail to treat my issues with personal care, and their genuine commitment to finding a solution is remarkable. Exemplary service every single time!
by 2014 MINI COOPER S COUNTRYMAN Owner on 08/16/2026Verified Service
Empire Autohaus has extensive knowledge of MINI Coopers & they always take great care of me & my car.
by Karen Apel on 08/17/2026
Thank you for your kind words and for your five (5) star review!
by 2015 MERCEDES-BENZ C300 4 MATIC Owner on 07/30/2026Verified Service
Professional customer service, car was serviced and ready when promised. Absolutely no complaints.
Thanks.
by Karen Apel on 08/10/2026
Thank you for sharing your experience with Empire Autohaus and for your five (5) star review!
by Nicolas C. on 07/03/2026Verified Service
All went smoothly. Friendly service, good communication, fair pricing. No issues - I will be returning.
by Karen Apel on 08/10/2026
So glad to hear your service went well with no issues and for your five (5) star review! We will see you and your car at your next service!
by 2017 ALFA ROMEO GIULIA Owner on 06/22/2026Verified Service
I had a problem that was unexpected and they were flexible enough to take me in and fix it at the time i came in, So nice of them !
by Karen Apel on 06/23/2026
So glad we could help you with your Alfa Romeo! We also appreciate you sharing your experience at Empire Autohaus and for the five (5) star review!
by 2018 ALFA ROMEO STELVIO SPORT Owner on 03/06/2026Verified Service
The customer service is great, and their prices are very fair. They truly go over and above for their clients. It is a relief to have an honest, expert shop nearby that I can actually trust. Karen and Alan are the best! Highly recommend!
by Karen on 03/28/2026
Thank you for your kind words and we really appreciate you bringing your Alfa Romeo to our shop and for your five star review!
by 2021 BMW 330I Owner on 03/06/2026Verified Service
Love this shop! I came in from out of town, made it around 9am and they were finished with my repair after about 1.5hours.
by Karen on 03/28/2026
Thank you for your kind review and for your five (5) stars! So glad we could service your car in a timely manner.
by 2009 MERCEDES-BENZ CLK 350 Owner on 02/24/2026Verified Service
Professional and timely service at competitive prices. Special diagnostic test required for EVAP system that cost $299
detected a leak in the gas pump. Leak was corrected and the car runs well.
by Karen on 03/28/2026
Thank you for your review and glad we were able to repair your leak! We look forward to working with you in the future.
by 2021 MERCEDES-BENZ GLE COUPE AMG 53 4MATIC Owner on 02/15/2026Verified Service
I have been using them for years. The customer service is superb! They are honest people.They only people who I trust to service my Mercedes!
by Karen on 03/28/2026
Having great customers like you makes our job more enjoyable. We appreciate the years of support and your trust in us.
by 2018 MERCEDES-BENZ GLE 350 Owner on 02/15/2026Verified Service
Every time Empire Autohaus services my vehicles they do an excellent job and their prices are reasonable.
by Karen on 03/28/2026
Thank you for your encouragement and for your five (5) star review. It is so nice to hear about your experiences and your appreciation of our efforts. We appreciate you!
by 2015 BMW X3 SDRIVE 28I Owner on 02/08/2026Verified Service
We had the best experience at Empire! Very professional, good communication and decent pricing. I will be back!
by Karen Apel on 02/09/2026
We appreciate your support over the years and for your five (5) star review. We enjoy working with great customers like you!
by 2018 MERCEDES-BENZ GLC 300 Owner on 01/19/2026Verified Service
I always receive excellent service. The staff is friendly and knowledgeable. They do not try to sell services that are not needed.
by Karen Apel on 01/20/2026
Thank you for taking the time to tell us about your visit. We love to work with our customers so they can plan for services that are needed, when they are needed! We appreciate your five (5) star review!
by 2018 MERCEDES-BENZ GLA250 4MATIC Owner on 10/19/2025Verified Service
My initial and follow up experience was a god send. From customer service, professionalism, timely service, accommodating, kind and responsive, I received stellar service and I am pleased.
by Karen on 03/28/2026
We know our response is a little late but we wanted to thank you for taking the time to share your experience and for your five (5) star review! We look forward to servicing your Mercedes the next time it needs a service.
by 2009 VOLKSWAGEN NEW BEETLE S Owner on 09/30/2025Verified Service
Outstanding service! Very nice and very informative. Clearly explained everything they were going to do and got my approval before performing the work. The cost of everything was very reasonable.
by Karen Apel on 10/01/2025
Thank you for taking the time to share your experience with Empire Autohaus. We appreciate the opportunity to work on your vehicle and for your five (5) star review!
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Service Information
Top Services Performed
Based on CARFAX Service History, Empire Autohaus, Inc. specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Transmission Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Empire Autohaus, Inc. specializes in these makes, in addition to many others.
Alfa Romeo
Audi
BMW
Mercedes-Benz
Volkswagen
Shop Amenities
Complimentary Drinks
Free Wi-Fi
Kid's Playroom
Snacks
About Us
You have already invested your money into a top of the line automobile now you need an expert technician you can trust to service your high-end import. We're here to offer you a better alternative to the expensive dealerships. Empire Autohaus in Pel...
What do verified customers think about Empire Autohaus, Inc. in Pelham, AL?
Verified customers who visit Empire Autohaus, Inc. in Pelham, AL rate this business 5 out of 5 stars, with 200 reviews. 843 customers favorited this location.
How can I contact Empire Autohaus, Inc. in Pelham, AL?
To reach the service department at Empire Autohaus, Inc. in Pelham, AL, call (844) 408-1586
How can I schedule a service appointment with Empire Autohaus, Inc. in Pelham, AL?
Alfa Romeo
Audi
BMW
Mercedes-Benz
Volkswagen