by 2025 TOYOTA RAV4 XLE PREMIUM Shopper on 07/17/2025Verified Purchase
The experience was very good - the sales team was excellent & followed through on everything they promised. My only complaint is that my temporary plates expired on July 11th & I still haven't received my license plates or title & it is now, July 17th. Just want wondering how much longer it will take.
by Empire Toyota of Green Brook on 07/18/2025
Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. We look forward to seeing you again when your vehicle is ready for its next service and please give us a call at our dealership for further assistance.
by 2021 TOYOTA SIENNA LE Owner on 07/13/2025Verified Service
I feel misled. I was promised two free services when I bought my car. No one told me there was an expiration date, and now I've been charged for something that should've been free. I had to wait a long time just to be disappointed. This is not how you treat loyal customers.
by Empire Toyota of Green Brook on 07/16/2025
Thank you for your time and patience. We are very sorry to hear that your experience at our dealership wasn't as pleasant due to your service experience. We do apologize for any confusion or miscommunication. We would love to speak to you to better assist you so this matter doesn't happen again. Please give our dealership a call and ask for the Service Manager, Ricardo (Rich) Mota at(732) 968-1000 or
Email: rmota@eagny.com.
by 2022 TOYOTA CAMRY XLE Owner on 07/04/2025Verified Service
Very unprofessional, waste my time and money. They did report all tire good for tire rotation the first time on 3 June 35 and 4 days later ,07 June 25 have to recall maintenance and did report again for my tire is not good. driving a decade I never face the dealers who put the bad tire in front wheel.
by Empire Toyota of Green Brook on 07/08/2025
Thank you for your feedback and time. We are very sorry to hear that your vehicle services wasn't a pleasant one due to our service members not providing exceptional customer service. Please give us a call at our dealership and ask for the Manager, we would love to help you.
by 2025 TOYOTA SUPRA BASE/PREMIUM Shopper on 04/21/2025Verified Purchase
The process from start to finish was amazing. Peter Garcia was my sales guy and he did a fantastic job reserving a Supra and delivering. The finance team also helped me pick the right warranty package for my car to ensure I had the right coverage. A+++
by Empire Toyota of Green Brook (Crystal Toyota) on 04/22/2025
Thank you for your time and feedback. We are delighted to hear that your shopping experience with peter was so positive. We strive to offer exceptional customer service and it sounds like we achieved our goal!
Please let us know when your new vehicle is ready for its first service. You won't be disappointed!
by Ed J. on 03/25/2025Verified Service
During my most recent service, the service tech was careless spilling oil on the manifold and engine. Had to bring vehicle back to be cleaned twice. Oil smell continued for almost a week before fully burning off. Very annoying. Paying dealerhip prices, you shouldn't have to worry about amateur mistakes like this. No offense, but I may as well go to a Jiffy Lube for oil change.
by Empire Toyota of Green Brook (Crystal Toyota) on 04/02/2025
Thank you for sharing this honest review. We are very sorry to hear that you had a unfortunate experience at our Service department with the oil being spilled. We understand your frustration and we would love the opportunity to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, Ricardo Mota at (732)968-1000 or Email: rmota@eagny.com. Thank you for your time and patience.
by 2023 TOYOTA PRIUS PRIME SE/XSE/XSE PR Owner on 03/15/2025Verified Service
Dealership is proactive with contacting me when a recall or service is due rather than me contacting them. Keeps me on track with service. Always polite and attentive. My car was parked outside when I arrived to pick it up. They brought it inside for me to pick up, which I thought was very thoughtful.
by Empire Auto Mall on 03/19/2025
Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 02/10/2025Verified Service
Great customer service. Unfortunately the gentleman has listed my mileage incorrectly by almost 10,000 miles. My truck only has 43,000 miles on it. No where near 50,000+. It was purchased in September 2024 with only 32k miles on it. This is going to be a discrepancy on the Carfax for the vehicle to drive the price down and it needs to be corrected.
by Empire Toyota of Green Brook (Crystal Toyota) on 02/10/2025
Thank you for taking the time to write this review. We are delighted to hear that you had a great experience but had trouble with the mileage being incorrect. We would like to speak to you on this matter, please give us a call at our dealership and ask for the Sales Manager, they would be glad to help!
by 2016 TOYOTA RAV4 LE Owner on 02/03/2025Verified Service
They use texting or calling to tell you your car is done even when you wait in the waiting room. They don't come get you get you, even when you don't have cell service. I was sitting in the back room for at least a half day wasted, cause they are too lazy to get up from their desk and talk to customers.
by Empire Toyota of Green Brook (Crystal Toyota) on 02/06/2025
Thank you for taking the time to write this review. We are very sorry to hear that you had a bad experience with our service department. We would like to speak to you more on this matter, please call our dealership and ask for the Service Manager they would be glad to help.
by 2014 TOYOTA HIGHLANDER XLE Owner on 12/28/2024Verified Service
They had our car for six months claiming a part they needed was coming and then didn't come over and over. They did give us a loaner claiming that that was a hardship for them. Gimme a break. And then kept telling us the car needed more work (because it was sitting there for six months). I'm sure this is not a typical experience, but it was ours and it was awful and headache inducing for sure.
by 2021 TOYOTA COROLLA SE/XSE/NIGHT SHAD Owner on 11/10/2024Verified Service
Everything was done in a timely and professional manner. The technician went out of his way to try and help me to get my android auto to work, which was unsuccessful.
The ANDROID AUTO SYSTEM OFFERED BY TOYOTA IN certain cars and the fact that some people have android phones need to be looked into. That whole system is AWFUL!!!
by Empire Auto Mall on 11/20/2024
Thank you for your review. We are glad that our team took great care of you, but we are sorry to hear that you were not completely satisfied with your visit. We would like the opportunity to learn more about your review. Please contact our Service Manager, Ricardo (Rich) Mota, at (732) 968-1000 or at rmota@eagny.com.
by 2010 TOYOTA CAMRY LE/XLE/SE Owner on 09/18/2024Verified Service
Great service by Justin Vega. He understands customer needs and can multitask with different customers. He provides credible responses to customer inquiries regarding automotive service issues. Management should recognize Justin as a valuable asset to Empire Toyota.
by Empire Auto Mall on 09/20/2024
Thank you for leaving Justin this amazing review! We are delighted that he took exceptional care of you and your automotive needs. He definitely is an asset to our team, and he will be honored to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2024 TOYOTA TUNDRA CREWMAX LIMITED/CR Owner on 09/03/2024Verified Service
Doesn't seem like anybody there knows what they're doing. I had a problem talk to the manager. I ended up buying a new truck and the problem. He told me that I was having with my truck didn't happen with the other truck and he was trying to tell me that it was the trailer that was a problem. They have no clue what they're doing there Ruined that Toyota dealer.
by Ricardo (Rich) Mota on 09/11/2024
Thank you for sharing your experience with us. We are very sorry to hear of your concern with your truck.
We would like the opportunity to speak to you on your concerns with our dealership. Please contact our Service Manager, Ricardo (Rich) Mota, at (732) 968-1000 or at rmota@eagny.com. Thank you!
by 2020 TOYOTA COROLLA SE/NIGHT SHADE Owner on 07/30/2025Verified Service
Always a lovely experience at Empire Auto Mall! It's probably obvious that I could probably take better care of my car, but anytime I come in, all the employees are always friendly, patient and professional. Thank you!
by Empire Toyota of Green Brook on 07/30/2025
Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 07/19/2025Verified Service
High quality and timely service.
Not the cheapest, but they do a good job of figuring out what is really wrong and are able to promptly repair the issues.
by Empire Toyota of Green Brook on 07/23/2025
We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale.
by 2025 TOYOTA RAV4 XLE PREMIUM Shopper on 07/17/2025Verified Purchase
Great experience from the moment I walked through the door. Byron (and his sales manager, Imran) made the transaction a smooth one. I miss my old RAV4 Hybrid, but love the new one. Would totally recommend!
by Empire Toyota of Green Brook on 07/18/2025
Thank you for sharing your experience with us. We are grateful you entrusted us with the care of your new vehicle purchase and are happy to hear Byron delivered the service you expected. Congratulations on your new vehicle! We look forward to the opportunity to serve your auto needs again in the future.
by 2018 TOYOTA RAV4 HV LIMITED Owner on 07/08/2025Verified Service
Even with an appointment, my vehicle was not even looked at for over three hours. Took four hours for a simple oil change. My time is too important to waste like that.
by Empire Toyota of Green Brook on 07/09/2025
Thank you for your time and feedback. We are very sorry to hear that your vehicle experience wasn't a pleasant one due the duration of your service. Please give us a call at our dealership and ask for the Service Manager, Ricardo (Rich) Mota at (732) 968-1000 or Email: rmota@eagny.com. We would love to further assist you.
by 2023 TOYOTA TUNDRA CREWMAX CAPSTONE Owner on 07/03/2025Verified Service
poor quality of service in evry aspect.advisor zero knowledge and incapable of advise and due diligenve,however there is an advisor very knowledgable on the team he was absent that day unfortunately.
by Empire Toyota of Green Brook on 07/08/2025
Thank you for your time and patience. We are very sorry to hear that your vehicle services with our team wasn't a pleasant one. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.
by Kelvin M. on 06/22/2025Verified Service
Great phenomenal service. I used to go to another dealer that left a bad taste in my mouth but certainly not here. They did not push me to do things i didn't want to do.
by Empire Toyota of Green Brook on 06/23/2025
Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none.
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 06/19/2025Verified Service
The waiting time is getting worse after every visit. More than 2 hours waiting for the las 3 visit seems to be the average.
by Empire Toyota of Green Brook on 06/19/2025
Thank you for your time and patience. We are very sorry to hear that your service experience was unpleasant due to the duration of service. Please give us a call at our dealership and ask for the Service Manager, Ricardo (Rich) Mota at (732) 968-1000 or Email: rmota@eagny.com, we would love to assist you.
by 2022 TOYOTA VENZA LE/XLE/LIMITED Owner on 06/16/2025Verified Service
The waiting area has either gasoline or tire rubber unpleasant smell. The employee who processed the payment had a rude and cold demeanour that made people feel uncomfortable.
by Empire Toyota of Green Brook on 06/19/2025
We are truly sorry to hear about your negative experience. If you would like to discuss further in detail, please contact our Service Manager, Ricardo (Rich) Mota at (732) 968-1000 or Email: rmota@eagny.com.
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Service Information
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7,414 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Empire Auto Mall specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Empire Auto Mall specializes in these makes, in addition to many others.
What do verified customers think about Empire Auto Mall in Green Brook, NJ? Verified customers who visit Empire Auto Mall in Green Brook, NJ rate this business 4 out of 5 stars, with 239 reviews. 7,414 customers favorited this location.How can I contact Empire Auto Mall in Green Brook, NJ? To reach the sales team at Empire Auto Mall in Green Brook, NJ, call (844) 638-2984. To reach the service department, call (732) 968-1000How can I schedule a service appointment with Empire Auto Mall in Green Brook, NJ? You can schedule a service appointment at Empire Auto Mall in Green Brook, NJ through CARFAX.What are the shop amenities offered by Empire Auto Mall in Green Brook, NJ? Empire Auto Mall in Green Brook, NJ offers the following amenities: Free Wi-Fi.Does Empire Auto Mall in Green Brook, NJ have a service center? Yes, Empire Auto Mall in Green Brook, NJ does have a service center. You can contact the service department at (732) 968-1000.
