by 2019 JEEP WRANGLER UNLIMITED SAHARA Owner on 03/07/2026Verified Service
DeAnn and Steve in the Service department took very good care of me. They took time to find out what was going on with my vehicle and got me fixed up and on my way. I highly recommend Emmons motorsports/service department
by Corey C. on 09/01/2025Verified Service
Great dealership. Their people are friendly, and we have purchased two vehicles there. Eduardo is a great sales person. We also have bad service done there and happy with that team as well. Highly recommended!
by 2011 CHEVROLET CAMARO LT Owner on 06/23/2025Verified Service
A brake job was done by Premier Auto service in Jersey Village Texas in November of 2024, less than 2000 miles ago, this shop is scamming the customers
by Gary Emmons on 06/24/2025
You can always count on the internet to give the ignorant a voice. Premier Auto Service did install new rotors but if they used cheap, house-brand rotors from a local auto parts store, it is likely that is the primary reason the front rotors were warped when we acquired the vehicle. We felt it was best to install new brake pads after we addressed the rotor issue so that uneven pads were not used on a new flat rotor surface. You made the reference that we are scamming customers. This is OUR vehicle so if it did not need to be done, why would we add unnecessary expenses to the bottom line of a vehicle in OUR inventory? Perhaps you should ask questions that make sense instead of posting a review that is COMPLETELY misleading. You do not even have the courage to leave your contact information for me to provide some context, photos, and video from the multi-point inspection that would have clearly explained the reasoning behind the repair. We are one of the top pre-owned dealers in Texas and have been in business for 53 years. You do not thrive in an industry as competitive as the car business by being deceitful and doing bad business. The days of sitting back watching customers post false or intentionally misleading reviews (and companies not speak up) are over. The customer is not always right.
- Gary Emmons 713-943-1958 EXT. 1004
by Lorena R. on 10/14/2023Verified Shopper
I decided to drive there which was a bit out of my way. I had to show my drivers license and have a seat. After 30 minutes of waiting and feeling like I was forgotten, I left. I guess selling cars isn't top priority. I ended up buying 2020 BMW from The Woodlands.
by Gary Emmons on 02/27/2024
Lorena R. - I am not pleased to see that you had to wait 30 minutes. That is certainly not the norm and what we tolerate. I am sorry we lost the opportunity to earn your business. I appreciate you taking the time to leave your review. I will look into the circumstances surrounding your wait time and make the necessary adjustments so it won't happen again.
- Gary Emmons
by John K. on 03/16/2023Verified Shopper
Not very helpful at all. I missed his calls, and we texted. I tried to call back two times and got a voicemail box. I did the preapproval, and then he told me this car was cash-only. Messages were short and left me with an unfavorable opinion of the dealership and the sales rep.
by Gary Emmons on 03/21/2023
John K. - I am sorry your experience with your sales associate was filled with such lack of effort on our part. Upfront, your sales associate should have made it clear that a 2006 Ford F-150 with 105k miles was something we would not be able to get the banks to issue a loan on. That particular sales associate will be going back through training as a reminder of just how important customer service really is. -Gary Emmons
by John M. on 12/24/2022Verified Shopper
Drove all the way after appointment set - waited for representative - vehicle was in the shop - couldn't see the car. Sproke with rep and he never called me back. Inquired about a second vehicle and never heard back fro dealership. Am guessing business is too good to contact a cash buyer.
by Gary Emmons on 01/21/2023
John M - I would be as agitated as you if this was my experience. We have handled this internally with the sales associate involved and hope we never have to revisit this again. If you decide to give us a second chance in the future, I promise to get you with an associate who will change your opinion of our dealership. - Gary Emmons
by Cynthia N. on 07/07/2022Verified Purchase
My sales man name is Britt . He was very friendly and polite matter of fact everyone was. He was very helpful and informative about the vehicle I was looking at even show me something I didnt know the key fog could do.
Jimmy in financing did a great job getting me a lower rate. Job well done. I even met the GM he came out shake my hand and assured me the car would be ready the next day. I bought the car.
by 2003 CHEVROLET CORVETTE Shopper on 03/27/2022Verified Shopper
Internet sales person was poor in communications which resulted in going elsewhere. My experience with buying cars thru CarFax and the notification to the sellers has been very lack luster at best. Dealers only interested if you come in for test drive. Do not pay attention to the zip code provided in initial request.
by Gary Emmons on 03/28/2022
If you are Jim P., from Naperville, IL., our customer relation management software indicates your sales associate reached out to you via email and text with no response back from you. Perhaps you have us confused with another dealership? In the event we missed an opportunity to properly serve you and your needs when looking for an older, lower mileage Corvette, I want to express my sincere apology. We take customer service and the overall experience very seriously and are always looking for ways to improve both.
-Gary Emmons
by Darrell T. on 01/16/2022Verified Shopper
I contacted the dealer to request a price for the car they had listed. They did provide the cost in an email. I gave 4 stars because I thought the price should have been listed on the website. That would have saved me time and assisted in making a purchase decision.
by Gary Emmons on 01/17/2022
Darrell T. - Thank you for the 4 out of 5 stars. The vehicle you inquired about was a new unit and had not had the price uploaded to the website at the time you inquired. You will notice that almost all of our vehicles are listed with the price. The one you saw had just slipped by us. -Gary Emmons
by 2003 CHEVROLET CORVETTE Shopper on 01/05/2022Verified Shopper
Still deciding on whether to purchase the vehicle. Older vehicles are hard to find financing for. That is my main holdup in following through at this time.
Emmons communicated but was non-intrusive or pushy, which says a lot positive for a car dealership. They did a great job as far as I am concerned.
by 2006 DODGE DURANGO LIMITED Shopper on 10/22/2021Verified Purchase
Great selection of vehicles, great location and business, good deals! I notice something wrong first couple of days, they looked at it and replaced the radiator for free. Decent, honest used car dealer........they still do exist at Emmons Autoplex!!!!
by 2007 HONDA ACCORD VALUE PACKAGE Owner on 10/03/2021Verified Service
Emmons Autoplex is the best pre-owned vehicle dealership in the state of Texas! It is family owned, honest and has the best prices. It stands behind its reputation and gives excellent customer service to each and every customer that walks through its doors! My experience is always fantastic at this dealership. Highly recommended!!!
by Thomas Q. on 03/08/2021Verified Purchase
Great purchase, easy no haggle, and financing was quick and simple. Very happy with the sales person. I would recommend purchasing from Emmons Autoplex to anyone. I will be purchasing from these folks again. I am very happy with our purchase, good and clean.
by Mary F. on 04/19/2020Verified Shopper
I was appalled that the dealership wanted to run a credit check and agree to terms before allowing me to test drive the car. I would never agree to a price and financing before seeing a car and test driving it. Poor business practice! Because of this first interaction I chose to purchase from another dealer.
by Gary Emmons on 06/17/2020
Mary F. - We do have a policy like that in place for our higher end sports cars and other vehicles that are mileage sensitive. Your sales associate made an error when he told you that, considering you were looking at a Volvo SUV. As soon as I was made aware, I emailed you and explained that you would be welcome to view and test drive the vehicle in person without any stipulations. You kindly responded and said you would try to make it by the dealership within a week to do just that. Ultimately, you chose to go elsewhere for your purchase. First impressions are very important. Not just in our business, but in life itself. I apologize we missed the mark. Gary Emmons
by David T. on 08/03/2019Verified Shopper
Lied - bait & switch - waste of time - managers do not return calls - drove 85 miles 1 way with cash in hand - mysteriously truck was sold before we got there - we have caller id on our phone but no call - very unprofessional & immature - will NOT do business with them
by Gary Emmons on 09/04/2019
David T. - I too, would be angry if a dealership wasted my time like we did yours. It is our policy to call a customer ahead of time in the event the vehicle they are scheduled to look at gets sold. It is obvious this did not happen. We have regular reviews of our policies, but it appears this particular policy needs more attention. I am sorry we failed you. To lose you as a customer is very disappointing. - Gary Emmons
by Barron L. on 03/17/2019Verified Shopper
Actually no one contacted me I called CarMax to let them know I was approved for a car loan, they said they would contact me when they found a convertible. A couple days later I contacted them to tell them about convertibles I found on CarMax site, they said they would look into it an get back with me and that's been about 2 weeks maybe an still haven't heard from anyone!!!!!!
by Gary Emmons on 04/04/2019
I am a little confused about what Carmax has to do with us and your review. Your salesperson, Matt Bailey, had informed his managers that after speaking with you on the phone, you stated you had no interest in traveling to Texas to purchase a vehicle since you live in North Carolina. If you had changed your mind and decided you were willing to make the trip, I wish we all would have been on the same page. I am disappointed we missed the opportunity to have you as our customer. - Gary Emmons
by Carlos E. on 09/24/2018Verified Shopper
I contacted them, They told me the vehicle is there, I planned a visit the next day, the salesman was not there, other one tried to make me fill papers but never brought the car, as i refused to fill any papers they told me the car was sold.
Very bad experience, I lost the day and the cost of going there more than an hour
by Gary Emmons on 10/15/2018
Carlos,
I am sorry my staff members involved did not follow procedure and make sure the vehicle was here and make arrangements to hold it for you until you arrived. Shopping for a pre-owned vehicle is stressful enough. We certainly didn't make it any better. If you ever decide to give us a second chance in the future, I will get involved and make sure your experience is everything you hoped it would be. -Gary Emmons
by 2017 JAGUAR XE Owner on 03/29/2026Verified Service
Wonderful experience! 5 stars
by 2018 JAGUAR F-PACE R-SPORT Owner on 03/23/2026Verified Service
Emmons Autoplex ALWAYS puts the customer first!
by 2018 JAGUAR F-PACE R-SPORT Owner on 03/12/2026Verified Service
Always the best! Reliable, quick and efficient!
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Service Information
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18 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Emmons Autoplex specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Emmons Autoplex specializes in these makes, in addition to many others.
What do verified customers think about Emmons Autoplex in Webster, TX?
Verified customers who visit Emmons Autoplex in Webster, TX rate this business 3.8 out of 5 stars, with 128 reviews. 18 customers favorited this location.
How can I contact Emmons Autoplex in Webster, TX?
To reach the sales team at Emmons Autoplex in Webster, TX, call (713) 943-1958. To reach the service department, call (888) 721-3138
How can I schedule a service appointment with Emmons Autoplex in Webster, TX?
What are the shop amenities offered by Emmons Autoplex in Webster, TX?
Emmons Autoplex in Webster, TX offers the following amenities: Business Center, Complimentary Drinks, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station, Quiet Room and Snacks, among others.
Does Emmons Autoplex in Webster, TX have a service center?
Yes, Emmons Autoplex in Webster, TX does have a service center. You can contact the service department at (888) 721-3138.
