by 2020 FORD F350 SUPER DUTY Owner on 02/13/2026Verified Service
Price to replace the fuel filter was over priced for 15 minutes of work, but that seems to be the case anywhere now. Came in for a recall of the fuel system, only to find that a few days before Ford had put a hold on the repair. 4 recalls on the truck and no fix for any of them now. At least I have had no problems with it.
by 2020 FORD F350 SUPER DUTY Owner on 08/23/2025Verified Service
The oil change etc was done under the maintenance agreement. No issues with that. However, the paperwork stated that DEF fluid was topped off. It was not. I did not expect it to be topped off, but they should not state that it was when it was not. Can I trust them in the future to do what they say they do? This was done at the quick change, not the normal service department.
by 2023 FORD F250 SUPER DUTY Owner on 07/08/2025Verified Service
The best dealership experience I have ever had by far. I've had the truck in to three different dealers to address what was clear to me a door alignment issue. All failed to fix it. These guys were straight to the point, acknowledged they deal with this and know what to do. Got it to body shop that day and it was fixed by the next morning. Awesome Job!
by 2018 FORD F150 SUPERCREW Owner on 06/01/2025Verified Service
The Service Manager (Jason) went above and beyond to try to make this a better experience. However, the original Service Advisor had told me to bring in truck on Monday and it would be done by the end of week and technician was busy all week already, so two weeks later, i get truck back and there is a stripped bolt on splash shield under my engine and i smell burning oil.
by 2024 FORD MAVERICK LARIAT Owner on 03/25/2026Verified Service
Excellent experience. Received a call when ready, and the video link of the technician's review of his vehicle.
by 2022 FORD TRANSIT CONNECT XLT Owner on 12/26/2025Verified Service
Dana, Service writer, was very helpful. Recall work was completed within a couple of hours on Christmas Eve day. All staff were very courteous.
by 2022 FORD TRANSIT CONNECT XLT Owner on 12/12/2025Verified Service
Lizzie was very good and knowledgeable. Staff did excellent job and did repairs quickly even without an appointment.
by 2018 FORD FUSION TITAN/PLATIN HEV Owner on 10/30/2025Verified Service
Very fast service this visit. Used my coupon and price was reasonable. Friendly service. Miss the car washes though.
by 2017 FORD FOCUS SE Owner on 10/18/2025Verified Service
The work was good. Working with Mike was great. There was some confusion and disorganization at the front desk, but Mike got things worked out. I had to make 3 trips to leave my car, but thanks to Mike, it was solved.
by 2020 FORD MUSTANG GT Owner on 08/23/2025Verified Service
It was good service
However there a spare tire service light still on before the service and it's still on after. I would've like if it was brought up to me while getting service or noted to me.. it's still on when I turn on car..
by 2020 FORD MUSTANG Owner on 07/25/2025Verified Service
Best service I have ever received!!
Professional, explained every
detail, patient, price was excellent,
& took special care of us
Seniors. Military discount was
Included & greatly appreciated.
Mike & James were awesome !!!!!
by 2014 FORD F350 SUPER DUTY Owner on 05/24/2025Verified Service
Toni in fleet service is the best manager and customer service representative of ford always keeps my trucks in best condition before my company for over 15 years
by 2011 FORD ESCAPE XLT Owner on 12/16/2024Verified Service
I had a 2:30 PM appointment and they actually took my car into the shop at 2:30 PM. They were done servicing my vehicle in 45 minutes and I was on my way home.
This was the first time I didn't have to wait at least 1/2 to 1 hour, or longer, before they started servicing my vehicle.
In the past, at other dealerships, I've waited a long time, even with an appointment.
by 2017 FORD EXPLORER SPORT Owner on 12/03/2024Verified Service
I called and made the appointment for a recoil and brick check for vibration I gave him the car on Wednesday from 9 am up to 4 pm after that I received the car without checking the brake and I still had the vibration when I received the vehicle the service adviser, she told me they check everything and still I need again to take off from my work to drop off there
by 2009 FORD EXPLORER EDDIE BAUER Owner on 11/23/2024Verified Service
Too early for me to say. They need to contact their customer when it's going to take several days to get the parts the repair their vehicle. That gives the customer the option to use their vehicle (if applicable) until the parts arrive. Also, they need to have a policy to cover their absent (for any reason) service representatives). Their customer service needs to improve at least in this area.
by 2016 FORD F150 SUPERCREW Owner on 11/18/2024Verified Service
I appreciated the text updates, but the complete lack of respect for my time when I came to pick my truck up (the morning after I was told the vehicle was ready) was just rude. Paperwork was not ready, nor complete (they did not print the photos that had been texted to me), and I waited more than 15 minutes for the receptionist to locate my keys that were with the service writer.
by 2022 FORD BRONCO BIG/BLAC/WILD T Owner on 11/04/2024Verified Service
The alignment technician was able to correct the alignment since the first time it was not straight. Fortunately he was paying close attention and also noticed a couple other things that I had not mentioned yet that I was concerned about. I am bringing it back again to get some repairs covered under the warranty.
by 2021 FORD F150 RAPTOR Owner on 03/31/2024Verified Service
Took it in for some recalls and services, upon picking up the vehicle I found out that the turbos started making noise. Ended up with two failed turbos which were working perfectly fine upon drop off (vehicle is under warranty). Then an improper install which lead to the new turbos failing as well.
by Larry T. on 02/26/2024Verified Service
If I could make one recommendation to improve service would be communication.
I had trouble getting in contact with the service agent, And they do not return your calls. After trying to reach out for an update on my truck, I had to stop by the dealership to speak to the service agent.
I've had this problem in the past as well....
by 2012 LINCOLN MKZ Owner on 02/10/2024Verified Service
Service to replace rotors. I had brakes & rotors installed April 2023 $500. Brakes grunt squeak steering wheel shakes when braking right after replaced. 3 times after I asked them to check which they said nothing was wrong. Got a second option at Les Schaub who found 3 problems. Additional $220 at Elk Grove Ford & they still don't feel perfect
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Service Information
126 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Elk Grove Ford specializes in these services, in addition to many others.
Battery Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Elk Grove Ford specializes in these makes, in addition to many others.
What do verified customers think about Elk Grove Ford in Elk Grove, CA?
Verified customers who visit Elk Grove Ford in Elk Grove, CA rate this business 4.4 out of 5 stars, with 253 reviews. 126 customers favorited this location.
How can I contact Elk Grove Ford in Elk Grove, CA?
To reach the sales team at Elk Grove Ford in Elk Grove, CA, call (916) 478-7000. To reach the service department, call (916) 478-7000
Does Elk Grove Ford in Elk Grove, CA have a service center?
Yes, Elk Grove Ford in Elk Grove, CA does have a service center. You can contact the service department at (916) 478-7000.
