As expected it, it was great. The snacks on the lobby are a good complement; also, it seems that I had been assigned to an advisor for all my cars needs - great idea!

by Edmorse Edmorse on 06/08/2022

We are so pleased to hear of your great experience! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

by 2013 CADILLAC SRX PERFORMANCE COLLECTIO Owner on 05/24/2022Verified Service

Great customer service!!! Way better service than cadillac , waldorf MD and alexandria VA which In my opinion are by far the worst ones

by Edmorse Edmorse on 05/25/2022

We are happy to hear that! Thanks for taking the time and letting us know. Ed Morse Corporate Offices

by 2018 CADILLAC XT5 PREMIUM LUXURY Owner on 05/24/2022Verified Service

Very friendly service. A nice waiting room with complimentary coffee and wi fi . clean And my advisor was super informative on one was wrong with my vehicle and get me informed.

by Edmorse Edmorse on 05/25/2022

We are so happy to hear that! Thanks for taking the time and letting us know. Ed Morse Corporate Offices

by Ylonda S. on 05/10/2022Verified Service

They did and outstanding job on my vehicle I'll be going back soon for some additional work that needs to be done.

by Edmorse Edmorse on 05/11/2022

We are so happy to hear that! Thanks for taking the time and letting us know. Ed Morse Corporate Offices

by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 04/03/2022Verified Service

They said i needed bushings. After a second opinion. I DONT! ALSO OIL CHANGES ARE OVERPRICED! They did ultimately price match another dealership that was much expensive. I also don't appreciate their sharing information with Carfax!

by Edmorse on 04/04/2022

We regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Service Manager, Wendy Goode, at WendyGoode@edmorse.com. Ed Morse Corporate Offices

by 2017 CADILLAC CT6 PREMIUM LUXURY Owner on 04/02/2022Verified Service

Service Tech provided outstanding explanation both before and after service provided. He explained and made certain all our issues were taken care of.

by Edmorse on 04/04/2022

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices

by Bill S. on 03/28/2022Verified Service

Car was dropped off while away. I was ready upon my return. Offered me a ride in both directions so that was nice. Service advisor, Candido, was very nice and available throughout the process. Car came back perfect. Well done.

by Edmorse on 03/29/2022

Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices

by 2017 CADILLAC XT5 PREMIUM LUXURY Owner on 03/04/2022Verified Service

Took my XT5 here for a routine service appointment for the first time at this location and I was very pleased with the level of service received.

by Edmorse on 03/07/2022

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices

by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 02/15/2022Verified Service

Took the car, got a Loaner car after being told they will keep the car for 2days. The loaner car return was easy and my car was ready. All problems were taken care of,

by Edmorse on 02/16/2022

by 2017 CHEVROLET EQUINOX LT Owner on 02/08/2022Verified Service

Great work, team! But someone forgot to tell me I was to go to the Mitsubishi service area. Thanks, Juan, for your positive attitude andl honest advice.

by Edmorse on 02/09/2022

We are pleased to hear of your great experience with Juan! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

by 2020 CHEVROLET TRAX LS Owner on 01/17/2022Verified Service

Amazing services.i had to be at work In an hour and a half the service advisor took car on my vehicle in under hour definitely will recommend and will come back to do my vehicle services

by Edmorse on 01/18/2022

Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us. Ed Morse Corporate Offices

by 2016 BUICK LACROSSE Owner on 12/21/2021Verified Service

Body shop personnel were very professional and stayed in contact with me throughout the month plus process.

by Edmorse on 12/22/2021

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices

by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 11/19/2021Verified Service

Service Advisor Joshua Jones always gives 100 percent. This was a recall that took several months to process. Several cars to be serviced in a day. My car was serviced in a timely manor and appreciate the car wash as well

by Edmorse on 11/23/2021

Thank you for taking the time to share your excellent experience with Joshua! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

by 2012 CADILLAC SRX LUXURY COLLECTION Owner on 11/17/2021Verified Service

Went in for an appointment. Had a rude person at first but had him change then it was pleasant. Very nice inside also very understanding.

by Edmorse on 11/18/2021

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Please let us know if there is anything further we can do to serve you! Ed Morse Corporate Offices

by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 09/24/2021Verified Service

The staff is excellent. They have service down to an art. My service writer, Tim Radice is terrific. It is always nice to have a service coupon in my email as well. Looks like Wendy Goode runs a tight ship.

by Edmorse Edmorse on 09/27/2021

Thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit.

by 2017 CADILLAC XT5 LUXURY Owner on 08/31/2021Verified Service

Tim is amazing to work with. Keeps me updated and delivers the car washed as promised. He is very professional and the reason I return to this dealership

by Edmorse on 08/31/2021

Thanks for sharing your quality experience with Tim. We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices

by 2007 CADILLAC SRX Owner on 06/15/2021Verified Service

Carlos Martinez, the service advisor, did a splendid job of working with my insurance company to have the required work completed under coverage.

by Edmorse on 06/15/2021

We are pleased to hear of your great experience with Carlos! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

by 2019 CADILLAC ESCALADE PLATINUM Owner on 06/06/2021Verified Service

Joshua handled my latest service needs with professionalism and efficiency. He kept me updated on my Escalades progress throughout my visit.

by Edmorse on 06/07/2021

We are pleased to hear of your great experience with Joshua! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

by 2019 CADILLAC CTS LUXURY Owner on 05/23/2021Verified Service

This place always does a great job. Not many people in the afternoon so it was quiet. Service didn't take the plastic out of the car before I got ready to leave but that's ok. They rushed up and got it taken care of.

by Edmorse on 05/24/2021

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices

by 2015 CADILLAC ESCALADE ESV PREMIUM Owner on 05/01/2021Verified Service

I will never do business with Morse Cadillac again, ever. I would give them ZERO stars if that were an option.

by Edmorse on 05/03/2021

We regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Sales Manager, Christian Smith, via email at ChristianSmith@edmorse.com. Ed Morse Corporate Offices

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