by 2012 CADILLAC CTS LUXURY COLLECTION Owner on 11/13/2023Verified Service
I have a 2012 and bought it brand new and have always taken it to Ed Morse Bayview Cadillac.
They are the reason I still have my car and run and look as it does. Always treated very well and a special thanks to the service advisor Eric that was wonderful.
by Ed Morse Automotive Group on 11/15/2023
We are so happy to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices
by 2020 CADILLAC CT4 LUXURY Owner on 08/06/2023Verified Service
I made my service appointment for replacement of my tell light on the driver side a week in advance. When I got there I was told they had to order the part. Should they had known that in advance. Since I made the appointment a week in advance. I had taken off from work to have this taken care of. Now I have to reschedule and take off from work again.
by Ed Morse Automotive Group on 08/07/2023
We sincerely regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Service Manager, Thomas Krisak via email at ThomasKrisak@edmorse.com. Ed Morse Corporate Offices
by 2018 PORSCHE CAYENNE Owner on 07/29/2023Verified Service
Horrible experience. Started with a line out the door of various people complaining about the shotty work that was done on their vehicle. Should have been a sign to go elsewhere. Unfortunately, my experience was no different. Resulted in me taking my car to another shop to fix the work they'd done.
by Ed Morse Automotive Group on 07/31/2023
We sincerely regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Service Manager, Thomas Krisak via email at ThomasKrisak@edmorse.com. Ed Morse Corporate Offices
by 2021 CADILLAC CT4 PREMIUM LUXURY Owner on 06/09/2023Verified Service
Good service. The roadside assistance worked great, and Jonathan was really nice and professional. The tire replacement was expensive and I am not happy with the fact that my CT-4 does not include a spare tire but the so call 'run flat" tires are not good to run when they are flat. But that is a complaint for GM and has nothing to do with Ed Morse serve.
by Ed Morse Automotive Group on 06/12/2023
We are pleased to hear of your great experience! Thanks for taking the time to share it with us. Ed Morse Corporate Offices
by 2015 NISSAN ROGUE S/SL/SV Owner on 10/25/2022Verified Service
service was unremarkable. I asked the service people in your body shop to include painting the side mirrors and back panel of the car at my expense, but it was not done. At pick-up I mentioned this and they presented me with an separate invoice in the approximate amount of $890.00 Ridiculous !!!!!!!!!
by Ed Morse Automotive Group on 10/25/2022
We are sincerely sorry for any inconvenience. We work diligently to keep our prices competitive and we would appreciate the opportunity to speak with you to understand the pricing you experienced. Should you wish to discuss, please reach out to our Service Manager, Thomas Krisak via email at ThomasKrisak@edmorse.com. Ed Morse Corporate Offices
by 2018 BUICK LACROSSE ESSENCE Owner on 05/15/2022Verified Service
My vehicle was brought in to Ed MORSE for repairs caused by an accident. Once my vehicle arrived I received a phone call to notify me that my vehicle had been damaged in transit by the tow truck company. Once that was all sorted out the repairs were done quickly and to perfection
by Edmorse Edmorse on 05/16/2022
We are happy to hear that! Thanks for taking the time and letting us know. Ed Morse Corporate Offices
by 2014 CADILLAC ATS PERFORMANCE Owner on 12/26/2021Verified Service
The service department at Bayview Cadillac cannot be beat. Very professional, fast, not overly inflated recommendations like other dealers preying on peoples ignorance, and they know that the customer is thier priority, not us being at thier mercy like other dealers. I will continue to service and also buy my vehicles from Bayview only. Great Job guys!!
by Edmorse on 01/03/2022
Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices
by 2019 CADILLAC XT4 LUXURY Owner on 12/16/2021Verified Service
Wow! This is what real and efficient service should look like - One seems to forget and just expect that you will be Happy with OK service since that seems to be the new normal. Tom was fantastic, fast and communicated clearly from the start to end.
by Edmorse on 12/20/2021
Thank you for taking the time to share your excellent experience with Tom! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
by David P. on 07/22/2021Verified Purchase
Cody McArdle was extremely persistent and professional with how he conducted business, always contacting me multiple ways, email, phone calls and texts messages! He went above and beyond to earn my business and I am the proud owner of a VERY NICE 2018 XT5 Cadillac from Ed Morse Bayview Cadillac!!
by Edmorse on 07/22/2021
Thank you for taking the time to share your excellent experience with Cody! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 07/18/2021Verified Service
Unbelievable experience! Porter was excellent, he got everything done with my car through the extended warranty, kept me informed every step of the way. My experience was amazing. Tom and Crystal were also very very good. I love this place. Just cant say enough.
by Edmorse on 07/19/2021
Thank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else! Ed Morse Corporate Offices
by 2020 CHEVROLET CORVETTE STINGRAY 3LT Owner on 03/28/2021Verified Service
Repair of 2020 Corvette due to accident
TheService manager in the repair Department at Ed Morse Chevolet Chris Alvarez was excellent in getting all the necessary information for the repair to the Insurance company Once the parts arrived the repair was completed in a timely fashion
The repair is undetectable and matches the original parts replaced
I am very Satisfied and would highly recommend Ed Morse Bayview Cadillac
by Edmorse on 03/31/2021
Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices
by 2019 JEEP WRANGLER UNLIMITED SPORT Owner on 01/03/2021Verified Service
They had the jeep for about month. It was nice that they gave me a loaner car during that time, but the problem still exists when we called them back they took a message and they never got back to us meaning me or my daughter. Jeep was brought to another dealer one problem was solved and the other problem is waiting for parts and will be resolved shortly.
by Ed Morse on 01/04/2021
We sincerely apologize for any inconvenience you faced and that you never got a call back after leaving a message. This is not the level of customer service that we strive to provide at Ed Morse. We would appreciate an opportunity to speak with you further about this issue. Please feel free to reach out to Paul at paulbarresi@edmorse.com who is our service manager.
Ed Morse Corporate Offices
by 2014 CADILLAC ATS LUXURY Owner on 11/08/2020Verified Service
I have an amazing service attendant, who from day one has always took time to listen, advise and provide the information as needed. I will say as well the service department itself have been attentive where as I pull up they always is someone helping you.
Mr. Danny Asherman thank you
by Edmorse on 11/09/2020
Thank you for taking the time to share your excellent experience with Danny! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
by 2014 BUICK ENCLAVE Owner on 06/21/2020Verified Service
Person I dealt with made me feel like he was going to hold my vehicle ransom if I didn't pay for a service I didn't want or request. Repairs took longer than expected. He seemed incompetant. Finally accepted that fact that I didn't want the service after the fourth discussion. Don't plan on returning.
by Edmorse on 06/22/2020
We regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around.In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Paul Barresi via email atPaulBarresi@edmorse.com to discuss this further. Ed Morse Corporate Offices
by 2003 CADILLAC ESCALADE LUXURY Owner on 03/18/2019Verified Service
Price quote for used car vehicle inspection over the phone was $90.00. Charge was $200.00. Also, inspector missed power window motor and door hinge issue. For $200 I needed all of the information on vehicle to adequately negotiate purchase of used vehicle. In addition, I could not get clear answer as to whether front shocks needed replacement or just rear. Too expensive for a incomplete inspection.
by Ed Morse Corporate Offices on 03/19/2019
Hi, we are disappointed to hear about your experience and would like to speak with you regarding your visit. Please reach out to our Service Manager, Paul Barresi at your earliest convenience. He may be reached via phone at 954-563-6331, or via email at PaulBarresi@edmorse.com. Thank you, Ed Morse Corporate Offices
by 2016 CADILLAC CT6 PLATINUM Owner on 11/18/2018Verified Service
Again Bayview Cadillac exceeds my expectations. The service department is top notch. Danny Asherman my service advisor is the absolute best. He always keeps me updated on my cars status and more importantly I trust what he tells me. I have owned many cars in my driving lifetime and now at the age of 52 I can honestly say this service team is one of the best I have ever encountered.
by on 11/19/2018
Thanks for taking the time to share your service experience. We're pleased to hear that our team was such a great help. We appreciate your business and look forward to your next visit.
by 2013 CADILLAC XTS DELIVERY Owner on 06/29/2018Verified Service
No follow up between service advisor and repair shop for recurring front headlight issue. Wasted a whole afternoon for call back and if I hadnt followed up Donavan wouldnt have known car was ready for him to access problems. Guess I should have spent $1000s dollars in maintenance.
Really upset,
Ken Sandler
Now I have to come back for new headlight.
by 2023 DODGE CHALLENGER SRT HELLCAT Owner on 06/02/2026Verified Service
Paint came out good.. customer service was good as well until..
Car returned to me after repairs with the same front damaged tires. One literally has a chunk of rubber missing off the side wall with nothing but wire. They literally put tire shine on that tire too over the wire. Good to go.
Hellcat emblems placed in wrong location.
Brought to their attention, the manager of the department first said they cant fix it. Then said bring it in to try and fix it. seemed like at minimum getting me new emblems and replacing them would be the right thing to do.
by 2021 CADILLAC ESCALADE ESV PREMIUM LUX Owner on 05/30/2026Verified Service
Best dealership in south Florida! Nicest people, fair prices, and excellent service!
by 2021 CADILLAC XT6 PREMIUM LUXURY Owner on 05/23/2026Verified Service
Excellent service
Customer Service Rep professional and courtesy.
Great Job from beginning to end.
