After a lot of research I found this to be a good price. That is what I like about the experience. The staff made a point of not being on commission. It showed. Not only was there no pressure to buy (which I liked). It was nearly disinterest in whether I bought the car or not. So, I give a highly qualified yes to this dealership if all your interested in is price.
by Claudia L. on 04/05/2026Verified Purchase
Jorge was great. Friendly and efficient. Only problem is cars weren't 100% clean. I think first impressions are important. Dealer itself did not look the greatest.
by Andy O. on 08/23/2025Verified Shopper
Didn't like that the vehicle i went to look at was already sold. Didn't like that i couldn't use my own financing company
by Albert P. on 10/11/2024Verified Shopper
The car appeared to be in near excellent condition. The salesman was friendly and easy to talk to. He did highlight that any financing needed to be done by Echo Park ONLY. That didn't make me feel very good since we have been using our own CU for over 30 years. Did not buy because we changed our mind about the color. We're being very picky, because we can.
by Lee B. on 01/02/2019Verified Shopper
New, high tech facility. Very comfortable experience. Sabrina was our assistant. She is professional and very personable, she helped us narrow our search by showing us several vehicles and test driving a couple. I ultimately found a car at another dealer and regret that i was not able to do the deal with Sabrina.
by EchoPark Automotive New Braunfels on 03/29/2023
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
by Loeta A. on 05/16/2018Verified Shopper
The customer service , setup and prices are great! The fact that you can only buy with cash or go through their lending agencies is not great at all. The interest rates are high no matter what your credit score is. Thats how they get ya. If you go, take cold hard cash or you will literally pay the price and then some.
by EchoPark Automotive New Braunfels on 03/29/2023
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
by Katie L. on 01/06/2026Verified Shopper
Nobody returned my messages, was looking to buy immediately
by Karla R. on 09/19/2025Verified Shopper
Set up an appointment over the phone and when I arrived, I was told that person didn't even work at that facility. They were just somebody answering the phone, even though the person told me that they were going to have the 2 cars upfront to test drive on my arrival. When I arrived on time, none of the cars were out front that I had asked about and nobody was there to meet me. There were a lot of sales people sitting in the chairs, but not the person Christopher that I spoke to and nobody knew about having the vehicles ready to test drive. I have bought two cars in the past from Echo park at this location and had a great experience but this time it wasn't the same.
by Irma C. on 08/10/2025Verified Shopper
Dimitri was very friendly. Answered all my questions. Everyone was very nice
by Rene J. on 08/06/2025Verified Shopper
they didnt share any information on the car already being sold
by Michael M. on 07/10/2025Verified Shopper
Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by Lee A. on 10/29/2024Verified Shopper
Straightforward and no pressure. Only negative is their $699 non negotiable protection package, which I feel is their way of recouping costs or maybe rewarding sales attendant.
by Jason M. on 04/13/2024Verified Purchase
Great people and very informative! Not pushy at all. It was the easiest car buying experience I've ever had!
by EchoPark Automotive New Braunfels on 04/15/2024
Thank you for your kind words! We're glad you're happy with our guest experience and we hope you have a great day.
by Margarita H. on 03/15/2021Verified Purchase
I really enjoyed my time there. Had a very nice salesman who made sure I was comfortable. And worked with us to get the deal we wanted.
by EchoPark Automotive New Braunfels on 03/16/2021
Margarita - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive New Braunfels! Thank you for finding time to share it!
by Jesse G. on 02/16/2020Verified Purchase
T.J. help explain things really well. We have never gone out of town to purchase a car, but we definitely enjoyed the experience here. The carfax was a relief and assurance
by Carlos Gonzalez on 02/19/2020
Jesse - thank you for driving out of your way to come and visit our location in New Braunfels! It is always great to see when a guest truly enjoys the experience they received! We can't wait for your return trip! Happy motoring.
by Janis M. on 02/15/2020Verified Purchase
I had a great experience. The dealership contacted me promptly about the car that I was interested in and set up a test drive. The staff was friendly and courteous.
by Carlos Gonzalez on 02/19/2020
Janis - what kind words you have left for our staff and your experience at our store! We are glad to been able to provide the customer service everyone deserves! Please let us know if there is anything else you may need!
by Jason K. on 11/20/2019Verified Shopper
THEY WHERE THE WORST CO I HAVE EVER DELT WITH DONT DEAL WITH THEM THEY WILL SAY WHATEVER TO SELL A CAR NO GOOD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by Rommel Echauri on 11/26/2019
Hi Jason, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding of your experience. Please reach out to us at (830) 214-7831 at your earliest convenience and we w ill do our best to resolve this with you.
by Kamaria A. on 08/01/2019Verified Purchase
Clifford was my sales guy... he was great!! Very very helpful!!! I would total recommend Echo Park....
by EchoPark Automotive New Braunfels on 08/26/2019
Kamaria, we're glad you had such a wonderful experience with Cliff and our team! Thank you so much again for your feedback and recommendation! We hope you have a great day!
by Phillis E. on 07/10/2019Verified Purchase
I had a great experience. Everyone was very friendly and accommodating. There was no pressure and the transaction was completed quickly and to my satisfaction. Will recommend to anyone looking to purchase a vehicle.
by Manager on 07/11/2019
Hi Phillis, thank you for taking the time to leave a review for us at EchoPark Automotive New Braunfels. We're happy we could meet your expectations and earn your recommendation! Happy motoring!
by Vince N. on 03/04/2019Verified Purchase
I ended up buying a Lexus at Echo and Im very satisfied overall. Manny and Sabrina made it so easy to be around and very helpful even after the purchase.
by EchoPark Automotive New Braunfels on 03/29/2023
Hi, Vince N. were 100% devoted to making you happy, and were so happy to read such a great review about EchoPark Automotive San Antonio New Braunfels!
