Terrible experience! I called every day for a week and spoke to a different person every day and was requesting a walk around video of the truck because I was out of town for work. I NEVER received the help I was asking. You definitely lost out on a sale. Terrible customer service! I am not one to write reviews ever, but this should definitely go noted. Very disappointed!
by Randy G. on 05/14/2026Verified Shopper
Unfocused, get rid of AI messaging.
More one on one attention. Too much like an assembly line production.
by Julie G. on 12/01/2025Verified Shopper
By the time I got around to him it already sold the vehicle I wanted but they were very helpful they tried to find me one I'm very picky anyway there's a great group of people also highly recommended
by Heather B. on 10/10/2025Verified Purchase
Dawn was fantastic. Very easy to work with. First time dealing with a female sales person and I definitely enjoyed it. She was cool and down to earth. Didn't try to push extras. I had a budget. She's a great employee !!
by 2018 FORD ESCAPE SE Shopper on 06/04/2021Verified Purchase
My son went in to purchase his first used car. He ended up paying for gap insurance and "appearance insurance" and he had done that. He contacted the dealership the following day and they gladly removed those two items from his purchase agreement and made a customer for life. Would recommend them to anyone - very professional.
by DeVante Littles on 11/11/2022
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This isnt bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
They sold the car we were coming to see, which is totally fine. My issue is the salesman texted me in the AM saying they are excited to see us, knowing the car we wanted was sold. We wasted over an hour in traffic. Cheesy tactic to just get me on the lot and try to sell me something else. If the salesperson was transparent we could have worked together to find a different vehicle. Ethics is not negotiable, though. There should be a higher standard for professionalism, or just a standard.
by Wonzer B. on 01/07/2026Verified Purchase
Simple transition. Nothing complicated at all about the buying process
by Chianti H. on 12/18/2025Verified Shopper
Awesome Follow-Up! Great Customer service! Highly recommend them!
by Rich T. on 07/28/2025Verified Shopper
When I arrived at EchoPark Atlanta for a test drive on a 2015 Lexus LX 570, Derrek was very personable and great to work with. I liked the car, went home to discuss with my wife. After a few days and texts from Derek, I asked if he could come off the price. At first he said no then after a few days he texted the following:" Good Morning Mr. Richard just spoke with management and the most we could do is discount the car $300 sir."
I brought my wife into test drive the car a couple of days later. Derek said that he would try to get the $300 off, but it was not for sure. What?. He asked someone, and they said no. That was low. My wife wanted the car anyway, so we went forward with what was to be the original quote. After about an hour, I signed several sheets of paper. After another hour, the manager came out to say he could not sell the car to me because it was registered in Michigan! What? They refunded my money and said "have a nice day!"
I will not recommend this company.
by Virender S. on 10/19/2024Verified Purchase
Great Staff. Derrik is a great sales person. He took care of everything that was needed to get the car on the road for me.
by Alex K. on 07/06/2024Verified Shopper
I drove there almost 3 hrs from home & waited 1 hr. Then I was told that a manager took the car so they can't show me the car. I drove back almost 3 hrs.
by Yuzhu F. on 03/29/2024Verified Shopper
Long waiting time. Waited 4 hours for a test drive. Way to much time and patience needed if you choose to see a car there
by 2018 KIA SOUL Shopper on 07/24/2022Verified Shopper
Car looked good but it had a strong smelled of cigarettes. Wish O was told that before driving all the way there.
Sales rep. Was very nice
by Marielle Bernacchi on 11/03/2022
Hi, 2018 Kia Soul Shopper we appreciate your honesty, and for giving us a chance to improve by leaving this review. What can we do to make this right? Contact us and let us know.
by Kevin W. on 05/15/2021Verified Purchase
Excellent customer service. John was great. Wait for paperwork to be finalized was a little long, but a great experience all the way around. I like the warranties and the no dicker rule. Recommend
by DeVante Littles on 11/11/2022
Hi, Kevin W. were 100% devoted to making you happy, and were so happy to read such a great review about EchoPark Automotive Atlanta (Duluth)! This isnt bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
by Laura S. on 02/22/2021Verified Purchase
Great people to work with in completing the purchase and feel like we received a nice vehicle at a fair price.
by DeVante Littles on 11/11/2022
We love playing matchmaker so glad we could help you find your dream car. This isnt bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
by Corey P. on 01/12/2021Verified Purchase
New dealer in the area that offers cars at reduced prices. The salesperson I worked with was new and still in training and learning but his mangers were very helpful. They do not force extra fees on you and their prices are fair with no wiggle room.
by DeVante Littles on 11/11/2022
We love playing matchmaker so glad we could help you find your dream car. This isnt bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
by Gail M. on 10/10/2024Verified Purchase
Surprisingly easy car buying experience. They had the exact car we saw online and wanted to test drive. No high pressure tactics. No hidden charges. A nice, friendly and helpful salesperson made the whole experience quick and easy. My daughter is SO happy with our purchase. Will totally buy from them again, when we're ready for another car. Will recommend EchoPark to anybody I know who is looking for a quality used car at a good price.
by Jon N. on 03/05/2024Verified Shopper
Not bad. I was told the price was not negotiable and a week later price drops.
by Hilary D. on 02/05/2024Verified Purchase
Good experience,worked with me to get the car I was interested in
