Staff was ready for me when I arrived for my oil change appointment. Work was performed efficiently while I waited. Wait time was shorter than expected. Complimentary safety check was included and pointed out potential areas of future attention in order to keep vehicle running smoothly and safely. Will return if any future repairs become necessary.

by 2011 HONDA ACCORD LX-P Owner on 10/16/2024Verified Service

My last experience with e&g Automotive was my 2011 Honda Accord there was electrical components that were not working after Payne's taking searching they finally found the problem they fixed it and the car is running great and like I've told them in the past I've always been exceptionally happy with their work

by 2014 CADILLAC ATS LUXURY Owner on 07/16/2024Verified Service

Brought car in for check engine light diagnosis. They wanted me to leave my car for appropriate testing etc and provided me with a loaner vehicle (at no charge) in order for me to avoid waiting around. Problem was found and repaired by the end of the day. I returned the loaner car early the next morning.

by 2019 NISSAN VERSA S/S PLUS/SV Owner on 07/13/2024Verified Service

I have been going for service at E&G Auto in Chicopee over many years. Generally, I have purchased used cars and they have assisted in keeping them on the road in very good condition. They are people of integrity, treat their customers very well, and do all they can to keep prices reasonable. I recommend them highly based on my experiences!

by 2014 GMC SIERRA K1500 SLT Owner on 08/17/2023Verified Service

The guys at E&G are always great! They are professional, friendly and timely. They go out of their way to accommodate my schedule and always follow up on all repairs to make sure Im satisfied! Really go out of their way to go above and beyond, I highly recommend E&G!

by 2008 NISSAN ROGUE S/SL Owner on 07/15/2023Verified Service

Ive been with E&G for 11 years. Theyve always been excellent at taking care of my car and keeping me ahead of most things. Their repairs on my older cars are always whats needed, fairly priced, timely, and with a loaner vehicle so I dont loose work hours.

by 2007 HONDA ACCORD EX Owner on 03/29/2023Verified Service

Brought my car in for an oil change. Tune up And problem with the car starting They were able to diagnose the problem and now my car starts with no problems Very professional and customer friendly Have been going there for a couple of years and have no complaints! Highly recommend this Business

by 2011 CHEVROLET HHR LT Owner on 08/05/2022Verified Service

Great shop Great service nice people, all the things you want in a mechanic or repair shop, never had an issue never had a problem, if something else was found to be in need of repair they always let me know never just did it without my okay I definitely would recommend them I've been using them for about 5 years now

by 2013 SUBARU FORESTER 2.5X PREMIUM Owner on 02/07/2022Verified Service

E&G is an easy in easy out. They find things before they become a major repair, ie brake pads should be changed before damaging the rotors. Staff is wonderful and they fully explain and issues. I have been going there since they opened in Chicopee and would go no other place.

by 2018 FORD TRANSIT T-250 Owner on 11/08/2021Verified Service

The service at E&G Automotive is Excellent you are up to date when your vehicle is checked in , when it will be ready and more important if there is anything coming up for issues /service you should be aware of. For me that is perfect so I can plan ahead for the vehicles that keep my business going. Great job

by 2011 CHEVROLET HHR LT Owner on 08/10/2021Verified Service

I'm a retired mechanic and so I like to bring my car to a place I can trust and I always can trust Ryan and the boys to do the right thing if they come across something they let me know and would recommend them of course I also understand you can't please everybody all the time

by 2017 TOYOTA AVALON XLE/XLE PLUS/XLE P Owner on 07/25/2021Verified Service

Fast, reliable, comprehensive services performed on time, treating a car as if it were their own. They track and remind you to perform recommended services, as suggested by the manufacturer, to keep warranties valid and the vehicle running reliably. I highly recommend this company.

by 2017 TOYOTA TACOMA ACCESS CAB/SR5/TRD Owner on 04/29/2021Verified Service

My experience at E&G Automotive was amazing! Very professional, and accommodating and in general very nice and knowledgeable. I definitely will be going back if I need anything else done. I also recommend them to friends and family, whoever I may hear needs work on their car.

by 2011 CHEVROLET HHR LT Owner on 01/17/2021Verified Service

This is my go-to spot and I need my car repaired I've been a mechanic all my life and now that I'm older I just can't do it anymore so I have to bring it someplace and at least when I bring it here when I pick it up I don't have to worry about it and eating anything it's always done 100% to my satisfaction Brian and the boys do a great job I would definitely recommend them to anybody

by 2005 GMC SAVANA G3500 Owner on 10/24/2020Verified Service

I had a slow leak in my front passenger tire and I had to keep adding air every few days. So I stopped in to see if they could find the leak. They did and it only took them about 20 minutes and I was on my way. There are no further problems with this tire and I am happy that they repaired it so quickly.

by 2021 MAZDA CX-5 TOURING Owner on 06/01/2026Verified Service

I made an appointment. They were ready, checked my car in and completed all work quickly.

by 2011 HONDA ACCORD LX-P Owner on 05/02/2026Verified Service

Informative thorough courteous

by 2017 CADILLAC ESCALADE PREMIUM LUXURY Owner on 05/01/2026Verified Service

Great service as always, they will take pictures and actually show any issues.

by 2013 JEEP WRANGLER SPORT Owner on 04/30/2026Verified Service

I scheduled my oil change/ tire rotation with E&G and was informed that the brakes on my 2013 Jeep were worn down to 3mm and should be replaced, the folks at E&G were very thorough in the inspection of my vehicle these people will always inform me of any upcoming maintenance item that should be addressed at my next oil change ( if it can wait). I will always take my vehicles to E&G and I have no problem recommending E&G to friends for good HONEST vehicle maintenance

by 2011 NISSAN VERSA S/SL Owner on 04/26/2026Verified Service

I had a wonderful experience with E&G automotive! I would refer anyone to them!

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